What is VoIP Texting & How Does It Works? Best Practices for VoIP SMS

What is VoIP texting

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Text messaging is the preferred communication channel globally. Statistics show that over 48% of customers prefer to receive information via SMS rather than other mediums. Moreover, 45% of text messages receive replies compared to just 6% of emails. It underscores how text messaging facilitates more effective, engaging, and immediate communication.

VoIP texting, aka VoIP SMS, provides businesses with a cost-effective way to integrate SMS into a VoIP phone system. You use a virtual phone number on the VoIP platform to send and receive texts over the Internet. Texting from a VoIP number significantly increases the customer response rate.

What is VoIP Texting?

VoIP texting, also known as SMS over VoIP, utilizes VoIP (Voice Over Internet Protocol) technology to send and receive text messages over the Internet. A VoIP number makes communication possible across devices, including laptops, smartphones, and tablets, and gives businesses more control over communication.

How Does VoIP Texting Work?

When someone sends a text message via VoIP platforms, it converts the message into small digital data packets and transfers them through the Internet to the end user, where the packets get converted back to the readable text form.

  1. You compose and send a message on your phone or laptop.
  2. The text converts into digital data packets.
  3. The digital data is segmented into smaller packets.
  4. The packets are reassembled to reconstruct the original message.

How Businesses Use VoIP Texting?

VoIP texting enhances sales and customer engagement. It gives a company detailed insight into customer interaction with products or services.

five tips how businesses use voip texting

1. Mass Updates

Businesses can efficiently send essential messages or updates to a broad audience or specific group of individuals. It effectively informs customers about new updates.

  • Inform customers of new product launches or updates to keep them engaged and informed.
  • Share corporate updates like branch openings or changes in hours.
  • Notify employees and clients of system maintenance or outages.

2. Customer Support

VoIP texting is useful for customer support as 75% of customers prefer SMS to get customer support from the company.

  • Address customer issues quickly through SMS support.
  • Share helpful resources directly with customers via text.
  • Update clients on the progress of their support requests.

3. Reminders

Suppose the customer has added a product to the card but hasn’t purchased it yet. You can send a reminder message to the customer that reminds them to buy the products.

  • Remind customers of upcoming appointments or services.
  • Alert clients about expiring subscriptions and renewal deadlines.
  • Remind customers of uncompleted purchases to prompt checkout.

4. Promotional Offers

A company can send promotional offers to attract new customers and retain existing ones. It helps the customers build brand loyalty.

  • Provide personalized discount codes for specific customer groups.
  • Announce limited-time offers through SMS and create urgency.
  • Inform loyal customers of reward opportunities and encourage return purchases.

5. Feedback

You can send VoIP SMS to get feedback about your products and services. It helps you make an informed decision about your future releases.

  • Gather insights via short survey links sent through VoIP SMS.
  • Invite customers to suggest features or improvements for future releases.
  • Encourage satisfied customers to leave positive reviews online.

Benefits of VoIP Texting

VoIP enables instant communication, allowing quick sending, receiving, and replying to messages. VoIP is texting a high-priority medium with a 98% open rate, ensuring messages are read promptly.

Increased Sales

Businesses can send promotional offers and purchase reminders to increase sales. Sometimes, people just need a gentle nudge to make a purchasing decision.

Cost Savings

VoIP SMS is a more cost-effective choice than traditional phone lines as it uses the Internet to send and receive text messages. It is more affordable, especially for international conversations.

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Quick Response

VoIP texting facilitates quick responses from the user. A VoIP platform often has an auto-attendant feature, which helps you quickly reply to the user and maintain brand loyalty.

Improved Customer Experience

VoIP texting eliminates waiting time and enhances the customer experience. Customers get direct assistance with accurate information without waiting in a queue.

Best Practices for VoIP SMS

How you communicate with customers decides the image they have of your business. A clear and concise message that conveys relevant information makes your brand professional, whereas sending frequent irrelevant messages is considered spammy.

  1. Message customers regularly but only occasionally. Give prompt replies to ensure customer satisfaction.
  2. Ensure clear and concise messaging within the 160-character limit to convey information effectively. Always focus on keeping the message direct to the point and engaging.
  3. Use a strong call to action to encourage the customer to take the next step in their action to purchase or inquire about the products.
  4. Personalize interactions to build rapport with customers and stakeholders, fostering stronger relationships.
  5. Utilize automation tools like canned responses to streamline messaging processes and improve efficiency.
  6. Maintain organized conversations through features like tags, conversation archives, and shared inboxes to manage interactions effectively.
  7. Text in a professional language as it indicates your brand’s professionalism.


VoIP significantly saves communication costs and enhances security through encryption, making it preferable over traditional messaging methods. Its reliance on internet connectivity for operation makes it affordable for both domestic and international text messaging.

If you are considering VoIP texting for your business communication, Calilio could be your best choice. The user-friendly interface, automated messaging options, and advanced SMS features make our business phone system ideal for VoIP texting. Sign up today!

Frequently Asked Questions

What does a VoIP text mean?

A VoIP text refers to a text message sent or received using Voice over Internet Protocol (VoIP) technology. Instead of using traditional mobile networks, these messages are sent via the Internet through a VoIP platform or application.

Why would someone text from VoIP?

Texting from VoIP often costs less than traditional SMS services, especially for international messaging. Moreover, you can send and receive messages across multiple devices, including smartphones, tablets, and computers.

How to get a VoIP number for texting?

Follow the steps below to get a VoIP number for texting.

  1. Choose a reliable VoIP service provider.
  2. Create an account and choose a suitable plan.
  3. Select a virtual number from the VoIP platform.
  4. You can start texting using your VoIP number.

Can you trace a VoIP text message?

VoIP text messages can originate from any device with an internet connection, making it difficult to trace the specific location or identity of the sender. However, service providers may have internal records for law enforcement purposes.

Can you text a VoIP number?

You can text a VoIP number if it is SMS-enabled. Virtual phone numbers are usually capable of sending and receiving text messages. You can access these messages via a VoIP platform or app.

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