Voip Call Recording

VoIP Call Recording to Protect Your Business & Improve Performance

Record calls automatically or manually to improve customer service, ensure compliance, and boost team performance. Access recordings anytime to review conversations, resolve issues, or gain clear insights.

Record both incoming and outgoing calls.
Securely store recordings in the cloud for easy access.
Playback recordings with adjustable speed controls.
Transcribe call recordings for detailed analysis and reference.
Woman using call recording feature on virtual phone system app

Telephony Partner of 1000+ Businesses Worldwide

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Get Virtual Numbers with Call Recording Feature

Secure local, mobile, and toll-free virtual numbers from 100+ countries, with the Call Recording feature included. Capture every conversation to train your team and improve customer interactions.

No Numbers Found

Note:

1.

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

2.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

3.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

Also, you can port your existing number to Calilio, and use the number for outbound calling — Port Your Number Now!

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How to Set Up a Call Recording on Calilio?

To set up call recording on Calilio, first sign up for an account and either purchase a new virtual number or port your existing one. Next, go to the Numbers menu, select Number Settings next to your number, and toggle on the Auto Record Call option.

Step 1

Create your Calilio account and log in to the dashboard.

Step 2

Purchase a new virtual number or port your existing business number.

Step 3

Go to Numbers, click the three-dot menu next to your number, and select Number Settings.

Step 4

Toggle on the Auto Record Call option to start recording calls automatically.

Step 5

Access and listen to call recordings directly in each client’s chat box for easy review and follow-up.

What is a VoIP Call Recording?

VoIP call recording is a feature that captures and stores phone conversations made over an internet-based phone system. It helps businesses monitor performance, train teams, ensure compliance, and gain actionable insights to improve customer interactions and service quality.

Business virtual phone dashboard call recording and forwarding

How Does a Call Recording Work?

Call recording in a VoIP system works by capturing the audio of a call as it happens and storing it securely for later access. When you make or receive a call, the system starts recording the calls (automatically or manually), depending on your settings.

Once the call ends, the recording is securely stored in the cloud. You can access, review, or share it anytime directly in the client’s chat box. Calilio also allows you to transcribe those recorded calls for a quick overview.

Business VoIP call recording interface with live audio waveform

What are the Benefits of Call Recording for Your Business?

Call recording solution captures and transforms every customer interaction into measurable data. You can review conversations to identify gaps in communication, train your team with real examples and improve customer experience. It also helps ensure the conversations meet the regulatory requirements.

Enhance Training and Coaching

Access real calls to onboard and train agents effectively. Turn insights from each conversation to enhance skills, make better decisions, and boost agent performance.

Ensure Compliance and Accuracy

Gain Actionable Insights

Improve Customer Satisfaction

Where Can You Use Calilio’s Call Recording?

law firm iconLaw Firm
insurance iconInsurance
nonprofits iconNonprofits
government iconGovernment
transportation and logistics iconTransportation & Logistics
marketing agencies iconMarketing Agencies
beauty and wellness center iconBeauty & Wellness center
event management iconEvent Management
media and entertainment iconMedia & Entertainment
veterinary and animal hospitals iconVeterinary & Animal Hospitals
saas business iconSaaS Businesses & Tech Companies
internet service provider iconInternet Service Provider
dental clinics and dentist iconDental Clinics & Dentist

Integrate Calilio with CRM & Business Tools

Connect Calilio with your CRM and business tools to keep all call data and customer records in one place. Automatically log calls, track outcomes, and give your team full visibility to manage workflows without switching between systems.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration
Keep in mind

Best Practices for Call Recording

Call recording helps businesses capture every conversation to improve team performance and customer satisfaction. Following best practices ensures compliance, enhances training, and turns every call into valuable insights that drive better decisions and growth.
 

Do's

Inform callers and get proper consent where required before recording any calls.

Record calls based on clear goals such as training, quality checks, or compliance.

Review calls regularly to improve agent performance and service quality.

Store recordings securely with access control to protect sensitive data.

Set retention policies to manage how long recordings are stored.

Don'ts

Don’t store recordings without proper security or encryption.

Don’t ignore call quality issues like poor audio or incomplete recordings.

Don’t overlook privacy regulations or customer consent.

Don’t record every call blindly without defining what you want to learn from it.

Don’t use outdated systems that lack basic features like search, filtering, or playback clarity.

Select Plan

Affordable Pricing Plans for Businesses of All Sizes

Get a business phone system starting at just $15/month, designed for businesses of all sizes. Scale easily as your business grows, with features like call recording, call transfer, and power dialer to manage calls and enhance customer interactions.

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls
SMS/MMS
Virtual numbers
Call center workflows

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $6.75

Free Calls & SMS/MMS

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • Internal Team Communication
  • Phone Number Sharing
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $33.74

Free Calls & SMS/MMS

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Saved Replies
  • Call Transfer
  • AI-powered Call Analytics
  • 24/7 customer support
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Frequently asked questions

Is it legal to record VoIP calls in my business?

Yes, it is legal to record VoIP calls for your business, but you must follow local, state, and federal laws. In many areas, you need to inform participants or get their consent before recording. Always check the regulations in your region to stay compliant and protect privacy.

How long do call recordings stay in my inbox?

Can I access VoIP call recordings remotely?

How can call recordings help with employee training?

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Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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