Voip Call Recording

VoIP Call Recording to Protect Your Business & Improve Performance

Q: How long do call recordings stay in my inbox?

Call recordings in your Calilio inbox are stored securely with no time limit. You can access, download, or archive them anytime to keep important conversations safe and organized.

Q: Can I access VoIP call recordings remotely?

Yes, you can access VoIP call recordings remotely. A cloud-based phone system lets you securely review, download, and share calls from anywhere at any time.

Q: How can call recordings help with employee training?

Call recordings enhance employee training by facilitating managers to review real conversations and give targeted feedback. It also helps employees identify areas for improvement and practice best techniques for better customer interactions.

Record calls automatically or manually to improve customer service, ensure compliance, and boost team performance. Access recordings anytime to review conversations, resolve issues, or gain clear insights.

Record both incoming and outgoing calls.

Securely store recordings in the cloud for easy access.

Playback recordings with adjustable speed controls.

Transcribe call recordings for detailed analysis and reference.

Woman using call recording feature on virtual phone system app

Telephony Partner of 1000+ Businesses Worldwide

Get Virtual Numbers with Call Recording Feature

Secure local, mobile, and toll-free virtual numbers from 100+ countries, with the Call Recording feature included. Capture every conversation to train your team and improve customer interactions.

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Also, you can port your existing number to Calilio, and use the number for outbound calling — Port Your Number Now!

How to Set Up a Call Recording on Calilio?

To set up call recording on Calilio, first sign up for an account and either purchase a new virtual number or port your existing one. Next, go to the Numbers menu, select Number Settings next to your number, and toggle on the Auto Record Call option.

Get Started

Step 1

Create your Calilio account and log in to the dashboard.

Step 2

Purchase a new virtual number or port your existing business number.

Step 3

Go to Numbers, click the three-dot menu next to your number, and select Number Settings.

Step 4

Toggle on the Auto Record Call option to start recording calls automatically.

Step 5

Access and listen to call recordings directly in each client’s chat box for easy review and follow-up.

Automatic and On-demand Recording

Record every call automatically or choose specific calls to capture on demand. Never miss a conversation, and keep all interactions available for review, training, or compliance.

recorded call audio playback feature on virtual phone app

Secure Cloud Storage

Store all recordings safely in the cloud with encryption and controlled access. Your data remains protected, allowing authorized team members to retrieve recordings anytime.

Download Recordings

Save your call recordings directly to your device for offline access or archiving. Easily review, share, or reference calls anytime without needing to log into the system.

call recording download and transcription feature on VoIP app

Adjustable Playback Speed

Listen to recordings at your preferred speed to save time during reviews. You can quickly scan calls or focus on important sections without missing anything.

Transcribe Call Recordings

Automatically convert your call recording into text for quick reference. It helps teams easily review conversations, track important details, and share information with the team.

call transcription feature on virtual phone app with recording options

What is a VoIP Call Recording?

VoIP call recording is a feature that captures and stores phone conversations made over an internet-based phone system. It helps businesses monitor performance, train teams, ensure compliance, and gain actionable insights to improve customer interactions and service quality.

Business virtual phone dashboard call recording and forwarding

How Does a Call Recording Work?

Call recording in a VoIP system works by capturing the audio of a call as it happens and storing it securely for later access. When you make or receive a call, the system starts recording the calls (automatically or manually), depending on your settings.

Once the call ends, the recording is securely stored in the cloud. You can access, review, or share it anytime directly in the client’s chat box. Calilio also allows you to transcribe those recorded calls for a quick overview.

Business VoIP call recording interface with live audio waveform

Different benefits of using call recording and storage function

What are the Benefits of Call Recording for Your Business?

Call recording solution captures and transforms every customer interaction into measurable data. You can review conversations to identify gaps in communication, train your team with real examples and improve customer experience. It also helps ensure the conversations meet the regulatory requirements.

Enhance Training and Coaching

Access real calls to onboard and train agents effectively. Turn insights from each conversation to enhance skills, make better decisions, and boost agent performance.

Ensure Compliance and Accuracy

Gain Actionable Insights

Improve Customer Satisfaction

Integrate Calilio with CRM & Business Tools

Connect Calilio with your CRM and business tools to keep all call data and customer records in one place. Automatically log calls, track outcomes, and give your team full visibility to manage workflows without switching between systems.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration

Keep in mind

Best Practices for Call Recording

Call recording helps businesses capture every conversation to improve team performance and customer satisfaction. Following best practices ensures compliance, enhances training, and turns every call into valuable insights that drive better decisions and growth.

Do's

Inform callers and get proper consent where required before recording any calls.

Record calls based on clear goals such as training, quality checks, or compliance.

Review calls regularly to improve agent performance and service quality.

Store recordings securely with access control to protect sensitive data.

Set retention policies to manage how long recordings are stored.

Don'ts

Don’t store recordings without proper security or encryption.

Don’t ignore call quality issues like poor audio or incomplete recordings.

Don’t overlook privacy regulations or customer consent.

Don’t record every call blindly without defining what you want to learn from it.

Don’t use outdated systems that lack basic features like search, filtering, or playback clarity.

Select Plan

Affordable Pricing Plans for Businesses of All Sizes

Get a business phone system starting at just $15/month, designed for businesses of all sizes. Scale easily as your business grows, with features like call recording, call transfer, and power dialer to manage calls and enhance customer interactions.

Standard Plan

200 minutes Outbound
100 minutes Inbound
100 SMS Outbound
100 SMS Inbound

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Free Bundled Calls & SMS (Saver Lite Package)
Basic Realtime Dashboard

Premium Plan

1000 minutes Outbound
500 minutes Inbound
500 SMS Outbound
500 SMS Inbound

$28
Per user/per month

$35 Save 20%

billed annually at $336

Ideal for growing businesses, franchises, and call centers.

Everything in the Standard Plan, plus:

CRM Integration
Unlimited Users
Live Call Monitoring
Coming Soon
Free Bundled Calls & SMS (Saver Pro Package)
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Developer Support
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Q&A

Frequently asked questions

Is it legal to record VoIP calls in my business?

Yes, it is legal to record VoIP calls for your business, but you must follow local, state, and federal laws. In many areas, you need to inform participants or get their consent before recording. Always check the regulations in your region to stay compliant and protect privacy.

How long do call recordings stay in my inbox?

Can I access VoIP call recordings remotely?

How can call recordings help with employee training?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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