Boost Agent Performance with Real-Time Call Whispering
Guide agents during live calls without the customer ever knowing. Calilio’s call whisper feature is perfect for training new hires, correcting mistakes on the spot, and boosting agent confidence—all while keeping conversations professional.
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Get a Virtual Phone Number with Call Whispering
Get local, mobile, or toll-free numbers from 100+ countries and empower your teams with call whispering anywhere in the world. Whether it’s sales or support, you’ll be right there coaching in real time.
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How to Use Call Whispering on Calilio?
Start coaching in just a few clicks. With Calilio, you don’t need complex setups or extra tools—real-time call whispering is built right into your dashboard.
Get StartedStep 1
Sign up and log in to your Calilio account.
Step 2
Claim your virtual phone number (your first US/Canada number is free).
Step 3
Go to Live Calls in your Calilio dashboard.
Step 4
Listen in on any ongoing calls.
Step 5
Click Whisper to talk to the agent privately.
Real-Time Coaching
Guide agents during live calls without the customer hearing. It ensures mistakes are corrected instantly and agents gain confidence.
Team Training
Call whispering is an ideal tool for onboarding new agents. Trainers can provide live feedback to agents without disrupting the customer experience.
Performance Improvement
With Calilio’s call whisper, you can give targeted advice in real time and help agents refine their skills. It leads to smoother conversations and better customer outcomes.
What is Call Whispering?
Call whispering is a telephony feature that allows supervisors to speak directly to agents during live calls without the customer hearing. It’s designed to provide real-time coaching, training, and support so agents can perform better while staying confident on the call.
How Does Call Whispering Work?
When an agent is on a live call, supervisors can activate Whisper Mode from the Calilio dashboard. It lets them speak directly to the agent while the customer remains completely unaware.
For example, if a new sales rep is unsure how to respond to a question, the supervisor can whisper the right response in real time. The agent hears the guidance instantly, continues the conversation confidently, and the customer enjoys an uninterrupted experience.
Call Listening Service for Call Centers of Varied Industries
Seamless CRM Integration for Smarter Coaching
Don’t just whisper—track, measure, and improve. Calilio integrates with your CRM to capture every coaching moment alongside call records. Get the full picture of agent performance, spot patterns, and turn insights into measurable results
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Best Practices for Call Whispering
Call whispering is a powerful coaching tool, but it should be used strategically. By applying best practices, you can maximize its benefits without overwhelming agents or disrupting workflows.
Do’s
Use call whisper mainly for training, onboarding, and real-time support.
Keep guidance short, clear, and actionable.
Pair whispering with post-call feedback for balanced coaching.
Combine whispering with AI call reports to track agent progress.
Be transparent with agents about how whispering is used.
Dont’s
Don’t overuse whispering, as it can distract or stress agents.
Don’t give conflicting instructions during a live call.
Don’t rely only on whispering—use recordings and analytics too.
Don’t forget compliance rules—ensure whispering aligns with monitoring policies.
Don’t use whispering solely to correct mistakes; also highlight good performance.
Affordable Pricing. Unlimited Call Whispering
Get Calilio’s premium VoIP service with Call Whispering for just $35/month. Coach agents live, fix mistakes instantly, and accelerate training, without disrupting the customer experience.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is call whispering?
Call whispering is a telephony feature that lets supervisors speak directly to agents during live calls without the customer hearing. It’s mainly used for training, coaching, and real-time support.
What is a call whisper message?
Why is it called whispering?
What is call monitoring used for?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
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