Call Whisper

Q: What is a call whisper message?

A call whisper message is a discreet, real-time communication from a supervisor to an agent during a live call, providing guidance or information without the customer hearing.

Q: What is whisper tone call center?

In a call center, whisper tone refers to the feature that allows supervisors to speak to agents during a live call without the customer being aware. It offers advice or important information on how to handle the call.

Q: What is call barging and whispering?

Call barging is when a supervisor enters a live call to speak directly with both the agent and the customer, while call whispering is when the supervisor speaks only to the agent without the customer hearing.

Q: What is whisper in VOIP?

In VOIP, whisper refers to a feature where a supervisor can give real-time advice or instructions to an agent during a call, without the customer on the other end hearing it.

Q: What is an example of a call whisper?

An example of a call whisper would be during a customer service call on Calilio, where a supervisor might discreetly inform the agent about a specific discount policy in response to a customer’s query.

Provide real-time guidance to your team with the call whisper feature on Calilio. Improve communication and customer service effectively.

a customer support member getting guidance by supervisor

What is Call Whisper?

Call whisper is a telephony feature that allows supervisors to discreetly speak to their agents during a live call and provide them guidance or information without the customer hearing. It enhances both training and customer service quality.

How Does Call Whispering Work?

Call whispering works as a part of the call monitoring feature on Calilio. When an agent is on a call, a supervisor can listen in and offer real-time advice or instructions that only the agent hears. Call whispers can range from providing answers to complex queries to offering tips on handling difficult customers, all while maintaining a seamless customer experience.

How Call Whispering Can Benefit Your Business?

Call whispering elevates training and customer service, resulting in more effective call handling and satisfied customers.

Enhanced Agent Training

Real-time guidance through call whispering accelerates on-the-job training, equipping agents with immediate feedback and instructions to handle calls more effectively.

Increased First Call Resolution Rates

Resolve Conflicts

Enhanced Customer Experience

Improved Conversion Rate

Functionalities of Call Whisper on Calilio

Call whispering on Calilio comes with a suite of functionalities to enhance communication and management efficiency.

Call Barging

Call barging allows supervisors to join a live call if necessary, providing direct support during critical interactions.

Call Intercept

Call intercept allows managers to seamlessly step into a call when the agent is disconnected from a call. It ensures that high-priority conversations are handled with the utmost care.

Call Takeover

Call takeover lets supervisors take over a call from an agent. It provides immediate assistance in complex or escalated situations.

Multiple Agents

Calilio supports interactions with multiple agents, facilitating collaborative handling of customer calls and queries.

Internal Message

Internal messaging enables discreet communication between supervisors and agents during live calls without customer awareness.

Call Transfer

Efficient call transfer capabilities ensure that calls can be seamlessly redirected to the right agent or department, improving call handling efficiency.

Call Whispering on Calilio

The call whispering feature on Calilio seamlessly integrates into your communication system. It provides real-time coaching and ensures superior call handling.

Streamlined Training and Development

Call whispering on Calilio enables real-time feedback, which makes it more dynamic and efficient to train and develop your team.

Enhanced Customer Retention

Use call whispering on Calilio to tailor customer interactions on the spot, leading to higher satisfaction and improved customer retention.

Rapid Response to Complex Queries

Empower your agents to handle complex customer queries swiftly and accurately with immediate guidance.

two people with a big question mark behind them

Boosted Team Confidence

Calilio’s call whispering boosts agent confidence by providing them with the right information at the right time, enhancing their performance.

small peoples with laptop on a big mobile phone

Real-time Performance Assessment

Evaluate and improve your team’s performance in real-time with the call whispering feature on Calilio. Ir leads to continuous improvement in service quality.