10 Call Transcription Software Compared

Call transcription software is a tool that automatically converts spoken conversations into written text. Businesses use it to record customer details, review calls, improve coaching, track follow-ups, and make conversations searchable after the call ends.

Modern AI call transcription tools can also generate summaries, sentiment analysis, speaker labels, and CRM notes. This makes call transcripts more useful for sales teams, support teams, managers, and customer success teams that handle many calls every day.

The best call transcription software depends on whether your team needs business phone call transcription, meeting notes, sales coaching, marketing attribution, or revenue intelligence. The table below compares the strongest options for modern businesses:

1. Calilio

Calilio is a cloud-based business phone system that transcribes every business call into readable text. Instead of using a separate recorder, dialer, and note-taking tool, teams can manage calls and review conversations from the same workspace.

Its AI call transcription converts business phone conversations into readable text after calls. Sales and support teams can review what was discussed, check customer concerns, and prepare follow-ups.

Calilio also connects transcription with AI call reports, sentiment analysis, call conclusion, reason for call, and call recording. So, managers can review call quality, identify customer pain points, and coach agents using actual conversation records.

Features:

• AI call transcription
• AI call summaries
• Call sentiment analysis
• Reason for call and call conclusion
• Call recording
• Voicemail transcription
• Power dialer
• Call disposition
• Call notes and tags
• Virtual phone numbers from 100+ countries

Pricing Plans:

• Standard: $15 monthly, or $12/user/month (When billed annually)
• Premium: $35 monthly, or $28/user/month (When billed annually)
• Enterprise: custom pricing

2. Fireflies.ai

Fireflies.ai helps teams record, transcribe, summarize, and search conversations from video meetings and connected call workflows. It is useful for teams that run sales demos, customer success calls, interviews, and internal meetings across Zoom, Google Meet, Microsoft Teams, and other tools.

The platform automatically joins meetings, captures the conversation, and turns the audio into searchable transcripts. Reps can search for keywords, customer objections, action items, or competitor mentions instead of scanning long recordings. Managers can also use topic tracking and speaker insights to understand how calls actually unfold.

Fireflies work best when a team wants meeting transcription plus post-call workflows. Its summaries, action items, CRM sync, and AI assistant help teams move from raw transcripts to useful follow-up notes faster.

Features:

• Meeting recording and transcription
• AI summaries and action items
• Searchable transcript library
• AskFred AI assistant
• Topic tracking
• Speaker analytics
• CRM and Slack integrations
• Chrome extension
• Video recording on higher plans

Pricing Plans:

• Pro: $18 monthly, or $10/user/month (When billed annually)
• Business: $29 monthly, or $19/user/month (When billed annually)
• Enterprise: $39/user/month (When billed annually)

3. Dialpad

Dialpad offers a real-time AI call transcription tool built into its phone system. During or after calls, Dialpad can create call transcripts, capture important moments, and generate summaries. Supervisors can review transcripts and summaries to understand customer issues, coaching needs, and repeated objections.

Dialpad is especially strong for teams that want transcription alongside phone, SMS, meetings, routing, and analytics. Its AI recap and voicemail transcription features help teams keep call records clean without adding extra admin work.

Features:

• Real-time AI call transcription
• AI call summaries
• Voicemail transcription
• Unlimited calling
• SMS and team messaging
• Call routing
• Call recording
• Analytics and reporting
• CRM integrations on higher plans

Pricing Plans:

• Standard: $27 monthly, or $15/user/month (When billed annually)
• Pro: $35 monthly, or $25/user/month (When billed annually)
• Enterprise: custom pricing

4. RingCentral

RingCentral is a better fit for businesses that want call transcription as part of a larger unified communications setup. Teams can manage phone calls, video meetings, messaging, call queues, and analytics from one platform while using AI to create transcripts, summaries, and follow-up notes.

Its RingEX AI Assistant can help teams capture key points, action items, decisions, and unanswered questions from calls and meetings. RingCentral also offers an AI Conversation Expert for deeper call analysis. It can help teams review transcripts, understand customer topics, support coaching, and keep follow-up details organized for sales and support workflows. Furthermore, its transcription data also includes speaker details and timestamps, which makes call review more useful than a plain text transcript.

Features:

• Voicemail-to-text
• Call recording
• AI meeting notes
• Team messaging
• Video meetings
• Call queues
• Auto-attendant
• CRM integrations
• Analytics on higher plans

Pricing Plans:

• Core: $30 monthly, or $20/user/month (When billed annually)
• Advanced: $35 monthly, or $25/user/month (When billed annually)
• Ultra: $45 monthly, or $35/user/month (When billed annually)

5. Otter.ai

Otter.ai is one of the most recognized transcription tools for meetings, interviews, lectures, and team discussions. It is useful when a team wants live notes, speaker identification, summaries, and searchable meeting records.

Otter can join scheduled meetings, create live transcripts, capture slides, and generate summaries with action items. This helps teams follow the conversation in real time and revisit decisions after the call. The Otter AI Chat feature also lets users ask questions about past conversations, which is useful when teams need to find details quickly.

Features:

• Live meeting transcription
• Speaker identification
• AI meeting summaries
• Otter AI Chat
• Slide capture
• Calendar integrations
• Audio/video file import
• Collaborative notes
• Export options

Pricing Plans:

• Basic: $0 monthly
• Pro: $16.99 monthly, or $8.33/month (When billed annually)
• Business: $30 monthly, or $20/user/month (When billed annually)
• Enterprise: custom pricing

6. Fathom

Fathom is a simple AI notetaker for teams that want meeting transcription, summaries, and action items without much setup. It is especially useful for individual reps, customer success managers, consultants, and small teams that handle many video calls.

Fathom records calls from tools like Zoom, Google Meet, and Microsoft Teams, then creates transcripts and summaries soon after the meeting ends. Users can highlight key moments, share clips, and send notes to CRM tools.

Features:

• AI meeting transcription
• Meeting summaries
• Action items
• Highlight clips
• CRM sync
• Ask Fathom search
• Shared folders
• Unlimited free recording for individuals
• Zoom, Google Meet, and Microsoft Teams support

Pricing Plans:

• Free: $0 monthly
• Premium: $19 monthly, or $15/user/month (When billed annually)
• Team Edition: $29 monthly, or $19/user/month (When billed annually)
• Team Edition Pro: $39 monthly, or $29/user/month (When billed annually)

7. Avoma

Avoma is built for teams that want to transcribe their phone calls with conversation intelligence, coaching, CRM updates, and revenue workflows.

Avoma records and transcribes meetings, creates AI notes, identifies topics, and supports scorecards for coaching. Sales managers can review call patterns, check whether reps followed a methodology, and coach teams using real conversation evidence. Reps can also use AI-generated follow-ups and CRM sync to reduce manual work after calls.

Features:

• AI meeting transcription
• AI notes and summaries
• Conversation intelligence
• Call scoring
• Sales coaching
• Deal risk insights
• CRM field updates
• Scheduler
• Revenue intelligence add-ons

Pricing Plans:

• AI Meeting Assistant Startup: $35 monthly, or $29/user/month (When billed annually)
• AI Meeting Assistant Organization: $49 monthly, or $39/user/month (When billed annually)
• AI Meeting Assistant Enterprise: custom pricing
• Conversation Intelligence add-on: $35 monthly, or $29/user/month (When billed annually)

8. Notta

Notta includes a multilingual transcription tool for teams that handle calls, meetings, interviews, and recordings across different languages. So, it is a good option for teams working with international customers or multilingual content.

The platform can transcribe live meetings, upload audio or video, and browser audio. It also creates AI summaries. And, users can export transcripts in formats such as TXT, DOCX, PDF, and SRT.

Features:

• Live transcription
• Audio and video file transcription
• 58 supported languages
• Translation
• AI summaries
• Speaker identification
• Export to DOCX/PDF/TXT/SRT
• Team workspace
• Screen recording

Pricing Plans:

• Free: $0 monthly
• Pro: $13.99 monthly or $8.17/month (When billed annually)
• Business: $27.99 monthly or $16.67/user/month (When billed annually)
• Enterprise: custom pricing

9. Gong

Gong is an enterprise revenue intelligence platform for sales organizations that need deep visibility into calls, deals, pipelines, and rep performance.

Gong records and transcribes sales calls, then uses conversation intelligence to identify topics, objections, deal risks, competitor mentions, and coaching opportunities. Managers can review transcripts, score calls, and inspect how conversations affect pipeline movement.

Features:

• Sales call transcription
• Conversation intelligence
• Deal insights
• Call scoring
• Rep coaching
• Forecasting
• Pipeline visibility
• CRM sync
• Keyword and topic tracking

Pricing Plans:

• Gong Engage: custom pricing
• Gong Converse: custom pricing
• Gong Forecast: custom pricing
• Gong Revenue AI Platform: custom pricing

10. CallRail

CallRail is useful for marketing teams and local businesses that need to connect call transcripts with lead attribution. Instead of only showing what was said on a call, it helps teams understand which campaign, keyword, ad, or source drove that phone lead.

Its Conversation Intelligence features can transcribe calls, identify keywords, analyze call content, and help teams qualify leads faster. Marketing teams can use transcripts to understand lead quality, customer intent, and campaign performance.

Features:

• Call tracking
• Call transcription
• Keyword spotting
• Conversation intelligence
• Call recording
• Lead attribution
• Form tracking on higher plans
• Routing
• Marketing analytics

Pricing Plans:

• Lead Tracking: $55/month, or $50/month (when billed annually)
• Lead Tracking Complete: $105/month, or $95/month (when billed annually)
• Lead Conversion: $165/month, or $150/month (when billed annually)
• Lead Conversion Complete: $215/month, or $195/month (when billed annually)

Choose call transcription software based on how your team uses calls. A sales team needs coaching, CRM sync, and searchable objections. A support team needs accurate records, call summaries, and quality review. Likewise, a marketing team may need transcripts tied to campaigns and lead sources.

• Accuracy: Choose software that handles accents, background noise, multiple speakers, and industry-specific words well.
• AI summaries: Summaries help teams understand long conversations quickly without reading the full transcript every time.
• Search and filters: Searchable transcripts help managers find objections, complaints, competitor mentions, and missed follow-up points.
• CRM integration: CRM sync reduces manual data entry and keeps customer records updated after calls.
• Security and compliance: Look for encryption, access controls, retention settings, and compliance support if your calls include sensitive information.
• Pricing model: Check whether pricing depends on seats, minutes, recording storage, AI credits, add-ons, or custom contracts.

The best call transcription software depends on what your team needs to capture. Calilio is the best fit for businesses that want phone call transcription inside a cloud phone system. Fireflies.ai, Otter.ai, Fathom, and Notta work well for meeting notes, while Avoma and Gong support deeper sales coaching and revenue intelligence.

Before choosing a tool, check whether your team needs real phone call transcription, meeting transcription, CRM sync, AI summaries, or campaign attribution. The right choice should make every conversation easier to review, share, and act on.