Top 12 Virtual Phone Number Providers in Australia

Top 12 Virtual Phone Number Providers in Australia

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Virtual phone number providers in Australia help you establish a local business presence anywhere in the world without a physical presence. It’s an excellent opportunity to expand your business in Australia without the overhead of traditional office spaces. However, only some Australian virtual phone number providers give you the same quality or service to aid your business communication. You must select a reliable provider that fits your business needs and makes communication easy and effective.


How Is Virtual Phone Number Impacting Business in Australia?

Virtual phone numbers have transformed Australian business, shifting from high-cost setups to flexible, cost-effective communication.

Australian businesses previously relied on highly costly traditional PBX phone systems. These systems required significant investment in infrastructure and ongoing maintenance. Moreover, its complicated wired setup limited the business from expanding beyond its immediate geography.

However, the rise of virtual phone numbers has helped businesses establish their presence in various parts of Australia without physically relocating. They can now manage calls from anywhere and offer local support to customers without geographical boundaries.

12 Best Virtual Phone Number Providers in Australia

Service Provider

Features

Free Trial Period

Price Starts At

CalilioUnified Callbox
Web App/ App Dialer
Playback Call Recording
Call-on-Hold Music
14 Days Money Back Guarantee$12
AlltelScreen Sharing
Video Conferencing
Customized Greetings
Call Recording
30 Days$15
CallHippoCRM Integration
Automatic Call Distribution
Number Sharing
IVR
10 Days$16
OptusCall Monitoring
Intelligent Call Routing
Conference Calling
Call-Queue
7 Days$27.50
eVoiceCall Reporting and Analytics
Voice to Email
My eVoice Portal
Call Overflow - Sequential
30 Days$14
3CXCall Reporting and Analytics
Voice to Email
My eVoice Portal
Call Overflow - Sequential
60 Days$20.83
DialpadIVR Recognition
Conversation Insights
Omnichannel Support
Call Transfer
14 Days$15
8X8Wait Time Announcement
Personalized Greetings
Team Messaging
AI-powered workflows
30 Days$12
AVOXIThird-party Integration
Voicemail Transcription
Predictive Dialer
Real-time Reporting
7 Days$19.99
GoTo ConnectCall Ring Strategy
Call-On-Hold Music
Custom Chat Surveys
Multi-Device Accessibility
14 Days$ 27.99
CloudTalkVoice Mail Support’
Scheduling Callbacks
Sentiment Analysis
Business Hours
14 Days$25
AircallAuto Dialer
Activity Dashboard
Live Chat
Call Screening
7 Days$30

1. Calilio

Calilio is a modern business phone system that offers virtual phone numbers from 100+ countries, including Australia. Calilio’s Australian virtual phone numbers boost team collaboration and provide personalized customer service, with easy-to-use features that support a dynamic business environment. Its unified callbox brings your communication channels into one comprehensive platform, improving customized customer service and your team collaboration.

Calilio also includes playback call recording for compliance and call monitoring to ensure quality control. Its call transfer and forwarding features facilitate smooth call handling across departments, while Bulk SMS enables effective broad-scale messaging.


Calilio Pricing:
 

  • Basic Plan: $12 per user/month
  • Business Plan: $28 per user/month
  • Custom Plan: Customized Pricing

2. Alltel

Alltel is popular for its tailored communication solutions that cater to businesses of all sizes. It stands out for its interactive capabilities and personalized customer interaction. For instance, its screen-sharing feature is invaluable for detailed presentations and team collaborations.  Meanwhile, customized greetings for Australian virtual numbers help set a professional tone, making every customer feel valued right from the start of a call.


Alltel Pricing:
 

  • Micro Plan: $14 per user/month
  • Starter Plan:  $19 per user/month
  • Grow Plan: $29 per user/month
  • Advance Plan:  $39 per user/month

3. CallHippo

CallHippo is renowned for its user-friendly and innovative virtual phone system. It particularly excels in CRM integration. So, it’s perfect for businesses that demand optimized customer interactions. Additionally, its Automatic Call Distribution and Interactive Voice Response (IVR) improve your efficiency and customer service. CallHippo can be valuable, especially for your sales team and support centers.

 

CallHippo Pricing:
 

  • Bronze Plan: $16 per user/month 
  • Silver Plan: $30 per user/month 
  • Platinum Plan: $45 per user/month

4. Optus

Optus is one of Australia’s leading providers of virtual phone numbers, renowned for its robust network and reliable service. Its standout feature includes intelligent call routing, which swiftly and accurately directs calls to the correct channels. It is supported by advanced features like call monitoring and conference calling, which aid in managing high call volumes. Optus is an ideal choice for large enterprises and organizations that require a dependable and scalable communication solution.

 

Optus Pricing:
 

  • Basic Plan: $27.50 per user/month
  • Advanced Plan: $118.20 per user/month

5. eVoice

eVoice is an innovative virtual phone number provider in Australia. It includes features that improve your customer interaction as well as backend analytics. Its voice-to-email capabilities convert voice messages into written transcripts, making it a great tool for record-keeping and compliance.

eVoice’s advanced call reporting and analytics features provide you with valuable insights into call patterns and agent performance. It only improves communication efficiency and refines your customer service strategy.

 

eVoice Pricing:
 

  • Starter: $14 per user/month
  • Basic: $25 per user/month 
  • Plus: $45 per user/month
  • Pro: $60 per user/month
  • Premium: $90 per user/month
  • Ultimate: $125 per user/month

6. 3CX

Ideal for businesses of all sizes, 3CX is a powerful and flexible virtual phone system. Its strength lies in efficiently managing calls, particularly through the Call Park feature. This feature lets you place a call on hold and have it picked up by any team member from any location. With such flexibility, you can hand over the customer to the right agent during the live calls. Furthermore, its smart call routing and detailed analytics provide you with insights to optimize call handling and improve customer interactions.

 

3CX Pricing:
 

  • Standard Plan: Free
  • Pro Plan:  $20.83 per user/month
  • Enterprise Plan: $25.25 per user/month

7. Dialpad

Dialpad is known for providing its AI-driven insights into call patterns and data. It helps you better understand your customer interactions, which you can use to make strategic decisions to improve customer service. Dialpad’s virtual Australian phone number comes with IVR recognition and omnichannel support that allow you to manage communications across different platforms effortlessly. Whether you are a small startup or a large enterprise, the platform can significantly boost productivity and improve customer interactions. 

 

Dialpad Pricing:
 

  • Standard Plan:  $15 per user/month
  • Pro Plan: $25 per user/month

8. AVOXI

AVOXI sets it apart from other Australian virtual phone number providers with its highly adaptable phone system, designed to grow with your business. This scalable phone system also stands out for its integration capabilities. You can connect the system with your existing software easily. This means you can keep all your tools in sync and streamline your operations without hassle.

 

AVOXI Pricing:
 

  • Contact Plan: $19.99 per user/month
  • Engaged Enterprise Plan: $39.99 per user/month

9. GoTo Connect

GoTo Connect makes it easier to manage the calls with its integration capability across different platforms. If your team works remotely or often travels, GoTo Connect could be your perfect virtual phone number provider in Australia. Its key features include call ring strategies and custom chat surveys that can improve your customer support and internal teamwork.

 

GoToConnect Pricing:
 

  • Basic Plan: $27.99 per user/month 
  • Standard Plan : $29 per user/month
  • Premium Plan : $39 per user/month

10. CloudTalk

Ideal for businesses focused on customer care, CloudTalk stands out with its smart call management features that boost your customer service experience. Its feature, like sentiment analysis, helps you understand the mood of your conversations and adjust strategies accordingly. Moreover, its voicemail support and scheduling callbacks help tailor your communication to fit your customers’ needs.

 

CloudTalk Pricing:
 

  • Starter: $25 per user/month
  • Essential: $30 per user/month
  • Expert: $50 per user/month

11. 8X8

8X8 virtual phone number provider in Australia is known for AI-powered workflows that automate routine tasks. This automated feature means less waiting for your customers and more time for your team to focus on what matters. And its additional features, like personalized greetings and wait time announcements, help make each customer feel special when they call.

 

8X8 Pricing:
 

  • 8×8 Express: $12 per user/month
  • X2: $24 per user/month
  • X4: $44 per user/month

12. Aircall

Aircall is often praised for its simple yet powerful phone system. You and your team can easily navigate and use the system without training. It is ideal for fast-paced sales environments and support teams, as its easy-to-use interface helps you easily manage high call volumes. Furthermore, its auto-dialer and live chat improve the team’s productivity and make customer interaction more efficient and meaningful.
 

Aircall Pricing:
 

  • Essential Plan: $30 per user/month
  • Professional Plan: $50 per user/month

Conclusion

Businesses in Australia are increasingly adopting virtual phone numbers to boost connectivity while saving costs. Choosing the right Australian virtual phone number provider is crucial. Each provider offers unique features tailored to different business needs, from basic call management to advanced integrations.

While evaluating virtual phone number providers in Australia, consider factors such as pricing, feature sets, scalability, and customer support. Calilio has comprehensive features designed to streamline your communications and improve collaboration across teams. With robust service offerings and customer-centric solutions, our business phone system helps you establish a commanding business presence in Australia and beyond. Sign up today.


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