Top 10 Business Phones with AI Summary for Smarter Calls

An AI call summary is a recap of your phone call that highlights the key information you need to quickly understand the conversation. It captures the main points and outcome, giving you a concise overview without having to go through the entire call recording or read the whole call transcription.

An AI call summary first saves time by providing you with quick and clear recaps of conversations. It also helps reduce costs by eliminating the need for manual note-taking and offers insights like customer sentiment. They also help monitor call handling performance, supporting better decision-making.

AI call summaries save you from having to listen to entire calls to get important information. This frees up a lot of time that can be spent on other productive tasks. By reducing the effort needed to review calls, your team can work more efficiently and focus on what really matters.

Most providers include an AI call summary in their subscription packages, so you don’t have to pay extra for this feature. Moreover, AI solutions are often more cost-effective than manually creating summaries, especially when dealing with a large volume of calls. This also means you don’t need to hire staff for transcription or note-taking tasks, reducing operational costs.

Modern AI can analyze the tone and emotions in a caller’s voice to detect whether they feel positive, negative, or neutral. Such sentiment analysis systems give you a clearer picture of how customers felt during conversations. Understanding how your customers feel can help you adjust your responses and improve customer satisfaction.

AI-generated call summaries highlight key points from conversations, allowing you to quickly understand customer intentions. This makes it easier to identify potential leads and decide whom to prioritize for follow-up outreach. By focusing on the right contacts, you can improve your chances of converting leads into customers.

Call summary reports provide a clear view of how agents are performing, especially in terms of their call handling skills. So, you can track progress and identify areas that need improvement. With this information, you can make better decisions about training and managing your team.

Calilio is a reliable cloud telephony platform offering a detailed call summary after a call. Its AI-powered call summaries provide clear and concise overviews of every call.
You get instant summaries delivered to your callbox, with detailed PDF reports available for download to ensure no important detail is missed. The PDF reports include well-documented transcripts, the purpose of the call, final outcomes, and the callers’ sentiments. However, you have to subscribe to Calilio’s higher-level packages to leverage them.

VoiceSpin is an AI Contact Center Solution offering AI call summary as an add-on feature. You can find it in its products, including Cloud PBX Phone System and VoIP Call Center Software. Moreover, the call summary report is listed under its “Advanced Features” list, meaning you either pay extra or subscribe to higher-tier plans.
One of VoiceSpin’s standout call summary features is its customizable prompts. While providing you with one of the top predictive dialer software for outbound calls, VoiceSpin lets you ask service-specific questions to focus on certain aspects of the call.

Aircall is a business phone system that provides an AI call summary feature. The call summary service works well with Aircall’s other complementary features, such as call transcription, key topic recognition, and talk-to-listen ratio.
However, unlike some communication providers, Aircall offers its AI-packed services separately, which are not included in its subscription packages.

The business communication platform, JustCall's AI Call Summary and Transcription feature automatically converts calls into real-time transcriptions and concise summaries. It pulls key points and actionable information from each call.
Additionally, JustCall lets you build a searchable knowledge base. There, you can save your call summaries in one place to spot good scripts, useful phrases, and successful ways of handling calls. JustCall offers the agent call summary report​ in all of its packages. However, each agent receives a specific number of summary minutes included every month, depending on the plan.

NUACOM is a cloud PBX phone system providing an AI call summary add-on at $9 per license per month. Like others, NUACOM, too, makes it easier to understand key topics and customer interactions.

Its AI-generated call summaries are available on the call transcript and recording page. They can be accessed via NUACOM’s Call Information Center.

Dialpad’s AI call summary feature sends a simple email recap after every call or team meeting. It includes a full transcript you can search through, basic details like who was on the call and when it happened. It also contains a list of important moments like tasks, key points, and how people felt during the conversation.
After the call, Dialpad automatically sends this summary to everyone who joined, so you don’t have to do anything. You can quickly find parts of the conversation by searching the transcript or jumping to specific sections. You can also see any follow-up tasks clearly listed for you and the team.

Net2Phone is a proper cloud-based telephony service with the AI call summary feature. It automatically creates a clear overview of your calls, highlighting the key points and important next steps. Furthermore, it picks out action items, such as ‘schedule a meeting,’ ‘follow up on a question,’ or ‘complete a particular task,’ from the conversation, so you always know what to follow up on.
After the call, you receive a summary email. This summary is also automatically synced with your CRM (Customer Relationship Management), keeping all your call details organized and easy to find. While Call Summarization is an add-on feature on Net2Phone’s Basic plan, it is a listed service under its Professional and Ultimate plans.

Ringover’s AI call summary lets you quickly create summaries of your phone and video calls. You can also get call summaries for different teams, like Sales, Hiring, or Customer Support, using your own instructions to make the process easier.

All this information syncs automatically with your CRM and other tools, so nothing is missed. Plus, with Ringover’s Empower, you can manage follow-ups easily by sending call summaries to other employees via email with just one click, keeping everyone on the same page.

The cloud communication platform RingCentral gives you an AI-generated call summary right after your call ends. After you finish the call, a Submit Disposition window pops up. In that window, you can write notes, review the summary, and choose a suitable disposition (conclusion), such as Questions, Product Issues, Billing, and more, from the dropdown menu.
Once you submit, the summary and disposition are saved and can be viewed in the Call Record, which you can access from the Contact Panel. RingCentral offers its Automated AI summary service under its different packages.

OpenPhone is another communication provider with call summary reports. Its AI phone call summary​ feature offers you a bulleted list of each speaker's main points, a list of next steps or action items, and a complete, time-stamped transcript. You can also see who spoke during the call and how long it lasted.
If you’re on the Business plan, OpenPhone automatically creates these summaries for any recorded call. They will be right below your call recording in the conversation thread, and you can access them on the web, desktop, or mobile apps.

AI call summary is quickly becoming a key feature for businesses to save time and improve customer conversation management. This tool allows you to focus more on meaningful interactions while the system handles note-taking and follow-ups automatically. With many providers offering a range of plans and features, there’s something to fit every business need and budget.

However, deciding on which business phone provider to choose can be confusing. Well, among the list, Calilio is one of the most value-packed solutions, providing a comprehensive set of features at an affordable price. Moreover, you can get a 20% discount on an annual subscription.
 

Yes, AI call summaries help improve customer satisfaction. As you get to know how your agents are handling customer calls and know their emotions, you can spot issues early and make informed decisions to improve customer service further.

The need for consent to generate AI call summaries depends on local laws and regulations. In many places, it’s required to inform all parties that the call is being recorded and analyzed. It’s always best to check the rules that apply to your location to stay compliant.