Best Cloud Telephony Providers in India

Cloud telephony services offer businesses a cost-effective, scalable, flexible, and easy-to-use communication solution with additional features compared to traditional phone systems. It helps improve team collaboration, customer service, and employee productivity.

• Cost Effective: Unlike a traditional phone system, Indian cloud phone system pricing doesn’t incur hardware and maintenance costs; you pay only for what you use.
• Scalability: Easily add the number of lines as your business grows, without significant investment.
• Easy to Set Up and Manage: A cloud-telephony system is simpler to set up and maintain than a traditional PBX(Private Branch Exchange).
• Remote Access: Manage calls and messages smoothly from anywhere, using any device while supporting remote and hybrid teams.
• Advanced Features: Most cloud telephony providers in India offer additional features such as IVR, call forwarding, and CRM integrations, even on basic plans.
• Multichannel Support: Use a single platform to manage voice, SMS, and chat for effective and effortless communication.
• High Uptime and Disaster Recovery: Cloud telephony stores all data in the cloud and offers automatic backup and recovery options in case of outages.
• Compliance and Regulatory: Reputed providers comply with TRAI regulations and data protection guidelines, helping businesses meet Indian legal standards.

Calilio is one of the top cloud telephony providers in India, trusted by businesses of all sizes for its advanced communication tools. With virtual phone numbers from over 100 countries, it helps teams stay connected through a reliable and scalable system. The platform is known for its use of AI, offering features like call transcription, sentiment analysis, automated call reporting, and real-time performance insights that simplify and enhance communication.

Furthermore, starting at just $15 per month, Calilio delivers a powerful yet affordable cloud communication solution for businesses across India.

Key Features:

• AI-Powered Call Summary: Automatically generate a concise summary of each call to save time and improve follow-ups.
• Unified Callbox: Centralize all communication, such as calls, texts, and voicemails, into a single, easy-to-manage interface.
• Sentiment Analysis: Detect customer emotions in real-time to determine whether the customer interaction is positive, negative, or neutral.

TeleCMI is an Indian cloud telephone system provider that offers businesses competent and reliable communication tools. Started in 2016, TeleCMI helps companies manage calls, text, and customer support online, without needing extra hardware. Its services include cloud phone systems, contact center software, and PBX systems.

TeleCMI integrates well with popular CRMs like Zoho and Salesforce and supports virtual phone numbers in over 57 countries. Known for 99.99% uptime and strong data security, TeleCMI serves more than 2,500 companies worldwide.

Key Features:

• Automatic Call Distribution (ACD): Smartly distribute incoming calls to available agents based on predefined rules and agent skills.
• Call Recording: Record all inbound and outbound calls for quality monitoring, training purposes, and compliance.
• Real Time Analytics: Provide insights into call data, agent performance, and customer interactions to help businesses make informed decisions.

FreJun is one of the notable cloud telephony solutions for startups in India, which is designed to automate business communication without physical infrastructure. With features like auto-dialing, call recording, and AI-powered analytics, FreJun improves team productivity and customer engagement.

The app has a user-friendly design and supports quick setup, making it a preferred choice for sales and support teams. Moreover, it ensures compliance with local telecom regulations, providing secure and reliable communication. Backed by CIE IIITH, FreJun is an affordable and reliable solution for cloud communication in India.

Key Features:

• Call Scheduling: Set up calls in advance to ensure timely follow-ups and organized communication.
• Live Call Monitoring: Listen to live calls in real-time to ensure quality and performance.
• Click-to-Call: Initiate calls instantly by clicking a button within a CRM or web dashboard, saving time and improving workflow efficiency.

Exotel is a popular cloud-based phone system provider in India, offering a reliable and scalable communication platform. Founded in 2011 and headquartered in Bangalore, Exotel serves thousands of companies across sectors like e-commerce, banking, logistics, and healthcare. It helps businesses manage customer interactions through voice and SMS via the Internet.

The platform is built to manage high call volumes, support remote teams, and ensure data security. With a decade of experience and deep integration capabilities, Exotel is built to power end-to-end customer communication with efficiency and resilience.

Key Features:

• Omnichannel Support: Manage communications across voice, SMS, email, and social media platforms from one interface.
• Number Masking: Let you mask your phone number and display an alternate number to the person you are calling for privacy control.
• API Access: Developers can use Exotel’s APIs to build custom telephony workflows and applications.

One of India's leading cloud telephony companies, Ozonetel offers scalable and feature-rich communication solutions for businesses of all sizes. Trusted by more than 2K businesses globally, Ozonetel has facilitated more than 2 billion calls across 150+ countries. The platform's mission is to deliver personalized customer experiences while reducing the complexity of managing communication systems.

Furthermore, Ozonetel stands out by offering open APIs, giving enterprises the freedom to customize workflows and build solutions that fit their exact needs. With support for channels like WhatsApp, SMS, and Webchat, Ozonetel provides a complete omnichannel contact center solution.

Key Features:

• After-Hour Calls: Redirect calls that come in after business hours to voicemail, IVR, or agents in other time zones.
• Sticky Agent: Automatically connect repeat callers to the same agent or account manager for consistency.
• Fallbacks: If no agents are available, route callers to backup agents, voicemail, or offer a callback option.

RingCentral offers reliable cloud telephony services in India, providing businesses with a fully compliant and scalable communication interface. In 2023, it received a PAN-India license from the Department of Telecommunications, allowing it to operate across all 22 telecom circles in the country.

RingCentral provides services like Unified Communications (UCaaS) and Contact Center Solutions (CCaaS), which help companies manage customer support and team collaboration more efficiently.

Key Features:

• Call Delegation: Assign assistants to manage calls on behalf of executives or other team members.
• Multi-Way Conference Calls: Easily set up audio conferences with three or more participants without special equipment.
• Call Flip: Transfer calls between devices, such as from a mobile phone to a desktop.

AVOXI offers flexible and scalable cloud communication solutions for businesses in India, providing services such as virtual phone numbers, SIP trunking, and VoIP solutions. These features allow businesses to communicate easily with local and international customers while ensuring high-quality calls and minimal downtime.

AVOXI also provides easy integration with popular software like Microsoft Teams and Salesforce. Moreover, with a user-friendly interface and 24/7 support, it helps you to easily manage your business telephone system.

Key Features:

• Call Routing: Direct incoming calls to the right agents or departments, improving efficiency and customer experience.
• Customizable IVR: Businesses can design their own IVR systems for automated call handling and a better customer experience.
• Analytics & Reporting: Provide real-time data on call performance, volumes, and agent productivity for informed decision-making.

Tata Tele Business Services (TTBS), operating under its ‘Smartflo’ brand, is a leading cloud telephony provider in India designed to meet the diverse needs of modern enterprises. The solution stands out for its reliable hosted PBX services, which allow businesses to manage calls through the cloud. It also emphasizes robust security, helping businesses safeguard sensitive business and customer information.

TTBS provides hybrid work environments by enabling seamless connectivity between employees, customers, and vendors across various platforms - mobile, computer, or tabs. And with its scalable solutions, firms can easily upgrade their communication systems as they grow.

Key Features:

• Self-Care Portal: Allow businesses to manage services, monitor calls, and configure features independently.
• Call Hunting: Route incoming calls to the next available agent, ensuring no missed calls.
• Intelligent Analytical Reports: Provide insights to optimize performance and improve decision-making.

MyOperator is an Indian cloud telephony provider trusted by over 10K businesses, including IRCTC, Razorpay, Amazon, PwC, and E&Y. The platform offers a range of communication solutions, including virtual numbers, multi-level IVR, CRM integrations, and call analytics. Focusing on small and medium-sized enterprises, MyOperator has established itself as a reliable and user-friendly option in cloud telephony.

Furthermore, the company has received several awards, such as the "Excellence in Customer Service" award and "Best Ease of Use" and "High Performer" badges from G2.

Key Features:

• On Hold Music: Customizable music for callers on hold, enhancing customer experience.
• Block Callers: Automatically block unwanted or spam calls.
• Conversational Notes: Agents can take notes during calls for future reference or follow-ups.

Servetel, now rebranded as Acefone, is an Indian cloud telephony service solution for businesses of all sizes. It helps firms to simplify communication with cloud-based solutions. The telephony provider offers services like virtual and toll-free numbers, voice broadcasting, and call analytics to support professional customer interactions.

Over the years, it has worked with over 10K businesses, including well-known names like Uber, Honda, Cipla, and Godrej.

Key Features:

• Call Twinning: Rings the same call on multiple devices linked to the same agent, ensuring no call goes unanswered.
• Scheduled Callbacks: Allow customers to schedule a call conveniently, reducing wait times.
• Call Detail Reports (CDR): CDRs provide detailed analytics on call metrics like duration, volume, and outcomes.

CallHippo is a budget-friendly cloud telephony provider in India that caters to both domestic and international business communication needs. Established in 2016, CallHippo serves over 5000 companies worldwide, including Indian firms like WebEngage and SoftwareSuggest. It offers various features relevant to the indian market, such as virtual Indian phone numbers, call recording, call routing, IVR, and integrations with CRM systems. It provides 24/7 customer support to keep businesses connected without interruptions.

Moreover, the platform is popularly used in various industrial sectors, including IT, healthcare, and finance.

Key Features:

• AI-Powered Voice Agents: Automate call interactions to provide quick and efficient customer support.
• Power Dialer: Automatically dials phone numbers from a preloaded list, one after the other, as soon as the previous call ends.
• Browser-based Calling: Make and receive calls directly from a web browser without physical hardware.

Comparison Between Top 11 Cloud Telephony Providers in India:

When selecting a cloud telephony provider in India, consider the available features, call quality, easy setup, local data hosting, and fair pricing. Also, make sure it’s secure, scalable, and compliant with Indian regulations.

• Features You Need: Look for the advanced tools like IVR, live call monitoring, analytics, CRM integration, and more that can improve your operation and service.
• Scalability: Choose a platform that can grow with your business and handle higher call volumes without issues.
• Ease of Use: Opt for a simple dashboard and setup process to reduce onboarding time and training needs.
• Security & Compliance: Ensure the provider follows TRAI guidelines and protects customer data.
• Support & Uptime: Look for 24/7 support and strong uptime to avoid communication breakdowns.
• Pricing: Compare INR-based pricing plans and check for GST billing and hidden fees.
• Robust Call Quality: Make sure the service offers consistent call quality across Indian and global regions.
• Data Hosting in India: Choose providers that store data within India for compliance and faster access.

Cloud telephony is becoming an essential part of business communication in India. While various providers are available, each offering unique features and pricing, it’s important to choose the right platform that matches your business telephony needs while considering your budget.
 

While most cloud telephony providers offer free trials or demo accounts, fully free cloud telephony services are rare due to infrastructure and maintenance costs. Free trials are useful for testing features before committing to a paid plan.

Cloud telephony pricing plans in India vary by provider and features. The cost increases with additional features like advanced analytics, multiple virtual numbers, and international calling.

Yes, cloud telephony supports remote and hybrid work models. It allows employees to make and receive calls, access voicemail, and manage communication from any internet-connected device, ensuring business continuity from any location.

Yes, cloud telephony is legal in India. Reputable providers comply with TRAI regulations and Indian data protection laws for secure and legitimate services.