20 Best Cloud Telephony Providers in India for 2026

Calilio, Fonada, RingCentral, Avoxii, and Ozonetel are some of the top cloud telephony service providers in India.

Calilio is the best cloud telephony service provider for Indian businesses in 2026, as it goes beyond basic calling by offering a Unified Callbox. This means that it merges voice calls, SMS, and voicemails into a single interface, making it easier for teams to manage customer communication from one place.

What sets Calilio apart is its AI-powered call reporting, which includes automatic call transcriptions, identification of call reasons, and sentiment analysis. For outbound teams, features like the Power Dialer and integrations with Customer Relationship Management (CRM) tools such as Pipedrive and Salesforce help improve calling efficiency.

With virtual numbers available from 100+ countries and pricing starting at $15 per user per month, Calilio is a cost-effective option for Indian Small and Medium Enterprises (SMEs) looking for advanced cloud telephony with AI capabilities.

Key Features

• Number Sharing: Allows multiple team members to answer calls from a single business number. This is a game-changer for Indian support teams, ensuring that if one agent is busy, another can step in instantly to prevent missed leads.
• Message Scheduling: Beyond live calling, Calilio allows you to draft and schedule SMS follow-ups. This is highly effective for Indian businesses running marketing campaigns or sending appointment reminders at peak engagement times.
• Live Call Monitoring: Managers can listen to live calls without the customer knowing. This is an essential feature for observing and training new hires in fast-paced contact centers.
• Local Number Porting: If you already have an existing business number in India or abroad, Calilio allows you to port it into its cloud system so you can upgrade your tech without changing your established contact identity.

Pricing (Per user/month)

• Standard Plan: $15 (₹1,378.43)
• Premium Plan: $35 (₹3,216.33)
• Enterprise: Custom pricing

(The above pricing mentioned in INR can vary as per the conversion rate.)

Pros & Cons

TeleCMI has become one of the strongest choices for Indian businesses that focus on automation and structured CRM workflows. One of its key advantages is its quick setup process, which allows teams to get started in a short time without heavy IT involvement. This makes it suitable for businesses that want to deploy cloud telephony quickly and with minimal technical complexity.

TeleCMI also stands out for its dual data center architecture based in Noida and Chennai, which helps maintain uptime and consistent call performance. Further, the platform offers deep integrations with more than 170 CRM systems, including widely used Indian tools like Zoho and LeadSquared. With support for high call volumes and multiple regional languages, TeleCMI works well for enterprises that need stable, scalable voice communication across different regions in India.

Key Features

• NSmart Call Flow Designer
• Omnichannel Inbox
• Number Masking
• Skill-based Routing
• Real-time Call Monitoring

Pricing (Per user/month)

• For Business Phone System:

  -Basic: ₹734
  -Premium: Custom pricing
  -Enterprises: Custom pricing

• For Cloud Private Branch Exchange (PBX)

  -Basic: ₹5,250
  -Premium: Custom pricing
  -Enterprises: Custom pricing

• Contact Center CX

  -Basic: ₹1,259
  -Premium: Custom pricing
  -Enterprises: Custom pricing

(The plans and their prices are specifically in Indian rupees. For USD prices, you can check out their pricing page.)

Pros & Cons

FreJun is among the best cloud telephony solutions built specifically for outbound sales teams and recruitment firms in India. The platform is designed to reduce manual effort in dialing, helping agents spend more time on actual conversations. One of FreJun’s key strengths in 2026 is its support for verified business caller IDs, which display the company name on the recipient’s screen and help improve call connect rates.

FreJun is well-suited for teams that handle high volumes of outbound calls. Plus, it offers automated call logging and seamless synchronization with popular Indian CRM and Applicant Tracking System (ATS) platforms. By automating post-call tasks, FreJun enables agents to move quickly between calls, making it a practical choice for fast-growing teams that prioritize outreach efficiency.

Key Features

• Auto-dialer
• Click-to-Call
• Voice Broadcast
• Daily Automated Email Reports

Pricing (Per user/month)

• Standard: ₹1,349
• Professional: ₹1,699

Pros & Cons

Exotel continues to be one of the most established cloud telephony providers in India, delivering services to startups, fast-growing B2C businesses, and large enterprises. In fact, the platform is widely used by many Indian companies that manage very high call volumes and need infrastructure that can operate reliably at scale.

Now, Exotel has expanded its focus beyond basic call connectivity to conversation intelligence. Its platform uses AI to analyze interactions across different communication channels like voice calls, SMS, and even WhatsApp. As a result, this helps businesses better understand customer intent and sentiment, making Exotel a strong fit for organizations that require enterprise-grade reliability.

Key Features

• Call Masking
• Visual IVR Builder
• Enterprise-grade APIs
• Automated Verification

Pricing

• For Contact Center Solution:

  -XPrime: Starting from $70 (₹6,341.83)
  -XPro: Starting from $100 (₹9,059.75)
  -Xtrm: Custom pricing

• For Business Phone System:

  -Dabbler: ₹9,999
  -Believer: ₹19,999
  -Influencer: ₹49,499
  -Enterprises: Custom pricing

Pros & Cons

Ozonetel operates as a cloud telephony service provider that replaces traditional on-premise phone systems with a scalable, internet-based voice infrastructure. In fact, it is often cited alongside Exotel as one of the two "giants" that pioneered the cloud telephony movement in India.

In terms of cloud telephony features, the platform offers virtual and toll-free numbers, call masking for privacy, and enterprise-grade voice reliability, allowing businesses to manage high call volumes without physical PBX hardware. Additionally, with built-in CRM integrations that display customer details as soon as a call is received, Ozonetel enables teams to handle voice interactions in a more structured and data-informed manner.

Key Features

• Screen Recording and Barge-in
• Skill-based Routing
• Predictive and Power Dialer
• Automatic Call Distribution

Pricing

• CA LITE: Custom pricing
• CLOUDAGENT: Custom pricing

Pros & Cons

As a strong contender among the best cloud telephony services in India, RingCentral stands out for its unique ability to bridge global standards with local compliance. It has distinguished itself as the first US-based cloud provider to receive a pan-India Unified License from the DOT, enabling fully compliant deployment for enterprises operating across multiple regions.

It offers a professional suite of cloud telephony features, including a drag-and-drop Visual IVR editor, multi-level auto-attendants, and advanced call routing rules that work seamlessly across desktop and mobile apps. With deep integrations into over 300+ third-party tools like Google Workspace, Microsoft 365, and various CRMs, RingCentral allows organizations to maintain a unified "connected workspace."

Key Features

• Smart Call Management
• Flexible Device Switching
• AI-powered Insights
• Global Local Numbers

Pricing (Per user/month)

• RingEX (Business Phone System):

  -Core: $30 (₹2,717.93)
  -Advanced: $35 (₹3,170)
  -Ultra: $45 (₹4,076.89)

• RingCX (Contact Center)

  -Standard: $75 (₹6,794.81)
  -Professional: $110 (₹9,965.73)
  -Elite: $165 (₹14,948.59 )
  -Enterprise: Custom pricing

Pros & Cons

Avoxi is among the best cloud telephony providers in India, offering services to businesses that operate at a global scale. Unlike platforms that are primarily designed for domestic calling, AVOXI is built for organizations that need reliable inbound and outbound voice connectivity across multiple countries.

The platform is also known for its wide range of virtual numbers across 170+ countries, allowing Indian startups, enterprises, and Business Process Outsouring (BPOs) to establish a local presence in global markets without setting up physical infrastructure. Also, as a browser-based cloud telephony solution, AVOXI eliminates the need for on-premise hardware and simplifies communication management for distributed teams.

Key Features

• Call Whisper & Barge
• Voicemail-to-Email
• Global SIP Trunking
• Flexible API for Developers

Pricing (Per month)

• Standard: $14.99 (₹1,358.06)
• Premium: $99.99 (₹9,058.84)
• Premium AI: $199.99 (₹18,118.59)

Pros & Cons

Smartflo stands among the best cloud telephony services backed by a well-established name in the Indian telecom industry, Tata Tele Business Services (TTBS). The platform provides a unified communication setup that brings together voice calls, SMS, and WhatsApp on a single system, helping companies manage customer interactions more efficiently.

With Tata’s extensive telecom infrastructure across India, Smartflo delivers reliable connectivity while removing the need for on-premise hardware. The platform supports remote work through a browser-based interface and a mobile app, allowing teams to stay connected from anywhere. With a strong focus on domestic scalability and regulatory compliance, Smartflo remains a dependable cloud telephony solution for Indian and Global organizations.

Key Features

• Sentiment Analysis
• 1600 Series Toll-free Numbers
• Live Call Barge-in
• Customizable IVR Flow

Pricing

• Smartflo Lite: Custom pricing
• Smartflo Pro: Custom pricing

Pros & Cons

As one of the best cloud phone system providers, MyOperator is widely used by Indian enterprises and startups that want a simple and affordable cloud telephony solution. The platform is designed to remove the complexity of traditional PBX systems by offering a no-code, plug-and-play setup.

A key strength of MyOperator is its mobile-first approach. Its mobile app allows employees to manage business calls directly from their smartphones, which works well for remote sales teams and field staff. It also combines voice calls and WhatsApp conversations into a single dashboard and integrates with popular Indian tools such as Freshworks. With a focus on ease of use, reliability, and scalability, it remains a practical cloud telephony option for growing businesses in India.

Key Features

• Integrated WhatsApp Business API
• Live Dashboard
• After-hours Call Routing
• Call Masking

Pricing (Per month)

• Compact: ₹2,500
• Sedan: ₹5,000
• SUV: ₹15,000
• Enterprise: ₹55,000

Pros & Cons

Fonada is a cloud telephony and Communications Platform as a Service (CPaaS) provider based in Noida, focused on helping Indian businesses manage large-scale customer communication. The platform allows teams to set up automated calling, messaging, and notification workflows without heavy technical expertise. This makes Fonada suitable for industries such as e-commerce, retail, and real estate, where businesses need to reach large audiences quickly and consistently.

A key strength of Fonada is its use of AI-driven communication tools built on top of its cloud telephony infrastructure. Features such as voice bots and RCS messaging help businesses automate lead qualification, customer support, and campaign outreach. So, Fonada works well for enterprises looking to expand domestic customer engagement through a centralized communication platform.

Key Features

• AI-powered Voice Bots
• Speech Analytics
• Rich Communication Services (RCS)
• Personalized Text-to-Speech

Pricing

• Pricing is not publicly mentioned on the website. So, contact the customer support for the cost details.

Pros & Cons

Here are some more cloud telephony providers in India for 2026.

To choose the right cloud telephony service, start by mapping your business needs, ensuring high reliability, smooth integrations, useful automation, and strict compliance with Indian regulations. Also, test call quality, review total costs carefully, and prioritize providers that offer round-the-clock local support to ensure long-term performance and scalability.

1. Define Your Core Business Needs: To begin with, clearly identify your must-have and future requirements. For example, sales teams often need auto-dialers and CRM sync, while support teams benefit from IVR and live monitoring. Meanwhile, remote teams should prioritize a reliable mobile app. So, setting priorities early helps avoid unnecessary costs.
2. Prioritize Reliability and Uptime: Once your needs are clear, reliability should be your next focus. Downtime in cloud telephony directly affects revenue and customer trust. Therefore, look for providers offering at least 99.9% uptime with data center redundancy. In general, providers with direct carrier infrastructure deliver more stable call quality.
3. Check for Seamless Integrations: Your telephony system should integrate easily with the tools you already use. Particularly, native CRM integrations reduce manual work, while REST APIs are essential if you rely on custom software. As a result, smooth integrations improve productivity across teams.
4. Evaluate AI and Automation Capabilities: As you shortlist providers, pay close attention to AI and automation features. Today, tools like voice bots, sentiment detection, and call transcriptions are standard. However, it’s best to focus on automation that adds real value without introducing unnecessary complexity.
5. Verify Indian Regulatory Compliance: In addition to features, regulatory compliance is non-negotiable for Indian businesses. Make sure the provider follows TRAI and DoT guidelines, supports the 1600 number series, and stores data in line with local privacy laws.
6. Test the Quality of Service (QoS): Before finalizing your choice, always test the service in real-world conditions. Request a trial and check call quality across Wi-Fi and mobile networks. During testing, watch closely for latency, jitter, or call drops.
7. Analyze the Total Cost: Beyond the listed price, it’s important to understand the full cost. Look for setup fees, porting charges, storage costs, and how pricing scales as your team grows. This helps prevent budget surprises later.
8. Demand 24/7 Local Support: Finally, ensure the provider offers 24/7 support with local expertise in India. Faster issue resolution, especially for carrier and compliance-related problems, can prevent prolonged service disruptions.

Choosing the right cloud telephony provider in India is a strategic decision that directly affects your brand’s accessibility and efficiency. As communication shifts toward AI-driven platforms, the best solutions combine reliable voice quality with modern digital workflows. By focusing on compliance, CRM integrations, and scalable pricing, businesses can get a communication system that supports growth and delivers a professional caller experience.

Among the available options, Calilio stands out as the premier choice for businesses ready to modernize their outreach. Beyond the standard AI features, Calilio guarantees best-in-class call quality with HD voice and zero delay, ensuring every interaction is crystal clear. The platform is further backed by 24/7 live human support (no bots), providing immediate expert assistance whenever you need it.