Top 10 VoIP Call Recording Software You Should Try in 2025

Businesses need a VoIP call recording software to improve customer service, ensure quality assurance, and meet legal compliance requirements. It also provides valuable insights, enhances employee training, and helps manage calls more efficiently, resulting in improved overall performance.

1. Improved Customer Service: By listening to recorded calls, businesses can identify areas for improvement in customer interactions, ensuring a higher level of service.
2. Employee Training: Call recordings provide real-life examples for training new employees. This helps them learn how to handle different situations effectively.
3. Dispute Resolution: When disputes arise with customers, recorded calls provide a clear and accurate record of what was said. This helps businesses to resolve issues quickly and fairly.
4. Compliance: Using a VoIP call recording ensures that businesses comply with industry regulations by keeping accurate records of conversations.
5. Performance Tracking: By reviewing call recordings, businesses can track employee performance, provide constructive feedback, and reward high performers.
6. Better Decision-Making: Recorded calls provide insights that can help businesses make informed decisions based on actual customer interactions and feedback.
7. Accountability: Recording calls ensures that both employees and customers are held accountable for their actions and promises made during interactions.

Key features of VoIP call recording software usually include automatic call recording, secure cloud storage, and advanced search and analytics tools. These functionalities enable businesses to track, manage, and analyze calls efficiently.

• Automatic and Manual Recording: You can choose to record all calls automatically or start and stop recordings manually, based on your needs.
• Cloud Storage: Recordings are securely stored in the cloud, providing easy access from any device. It also protects recordings from being lost due to hardware failure or other issues.
• Call Analytics: With built-in search capabilities and real-time analytics, you can identify trends, track performance, and analyze customer interactions.
• Search and Filter Options: It helps you quickly find specific recordings using filters like date, agent name, or caller ID. This saves time and improves workflow.
• Data Protection & Compliance: The systems often use encryption and strict access controls to safeguard sensitive data. This helps businesses stay compliant with industry standards, such as GDPR or TCPA.
• Archiving Capabilities: The software archives older recordings, keeping them organized and accessible without taking up unnecessary storage space.
• CRM Integration: VoIP phone call recorders integrate with CRM tools to link call recordings to customer profiles, giving you a complete view of all customer interactions in one place.

Calilio, Nextiva, RingCentral, OpenPhone, 8X8, Ooma, and Aircall are among the top VoIP phone services for call recording.

Calilio, a cloud-based phone system, offers the best VoIP call recording software powered by AI technology. The call recordings are easily accessible for download, playback, and fast-forward through the Calilio interface on any internet-connected device, from anywhere. It also provides call transcription and AI-generated summaries of the call recordings with sentiment analysis, enabling users to quickly grasp essential details without listening to entire calls.
Moreover, the platform enhances team collaboration with multi-user access controls, enabling businesses to manage permissions and share recordings effortlessly.

In addition to its robust features, Calilio prioritizes compliance and data security, adhering to GDPR guidelines to protect customer data. This makes it a reliable and privacy-focused choice for businesses that need secure and smart call recording.

Features:

• Automatic call recording for inbound and outbound calls.
• Playback recordings with speed adjustment.
• Download call recordings from the dashboard.
• Call transcription of recorded calls with AI-powered sentiment analysis.

Pricing Plans (Per user/month):

Nextiva is a flexible VoIP call recording software that offers unlimited cloud recording, allowing businesses to store and retrieve calls effortlessly. Recordings are securely stored for up to six months and can be easily accessed through the Nextiva Call Recording portal.
Furthermore, its permission-based download controls allow businesses to manage who can access and download recordings. Plus, designed for multi-location and regulated industries like healthcare, Nextiva includes SOC-2 and HIPAA-compliant VoIP features.

Features:

• Unlimited cloud recording.
• Customizable recording alerts for legal compliance.
• Recording storage for up to six months.
• Flexible call recording options ("Always", "On Demand", "Pause/Resume").

Pricing Plans (Per user/month):

Aircall is a leading VoIP call-recording software known for its cloud-based solution and AI-powered features. It offers automatic call recording, as well as pause and resume capabilities, allowing agents to pause recordings during sensitive moments. Moreover, its CRM and helpdesk integrations automatically log call recordings and related data into customer systems, providing agents with instant context.
Aircall also leverages AI-powered insights (available as an add-on) to generate summaries and analyze key topics from the recording to enhance agent coaching. With these customizable settings and integrated call transcription, it's easy to manage phone recording with Aircall.

Features:

• Calls are stored as MP3 and accessible via link, app, or API.
• On-demand recording activation for flexibility.
• Real-time analytics and insights into call performance.
• Integration with business tools like Salesforce and Zapier.

Pricing Plans (Per user/month):

RingCentral is a cloud-based communication platform offering an efficient VoIP call recording solution for businesses. To meet the two-party consent laws, it includes customizable disclaimer messages for automatic notification that a call is being recorded.
Furthermore, RingCentral’s robust storage capacity allows businesses to store up to 100,000 recordings for 90 days and easily access or download them in bulk.

Features:

• On-demand and automatic call recording with easy setup.
• Customizable voice message notifications for recording compliance.
• Cross-device compatibility for easy access to recordings.
• Search and playback options for quick review.

Pricing Plans (Per user/month):

OpenPhone provides flexible recording options, including automatic and on-demand recording. You can access these recordings from the OpenPhone workspace, all without incurring additional costs for storage space.
Additionally, transcripts are automatically saved alongside the call recording in the conversation thread within OpenPhone's unified inbox. This makes team collaboration easy and improves customer insights.

Features:

• Instant access to call recordings with no extra storage fees.
• Customizable call recording settings for flexibility.
• AI-powered summaries and transcriptions of call recordings for efficient call review and analysis.
• Seamless integration with CRM tools like Salesforce and HubSpot.

Pricing Plans (Per user/month):

8x8 is a versatile cloud communications platform that offers advanced VoIP call recording software. Its call recording feature is simple to set up through the Virtual Office Online dashboard. It supports role-based access controls, ensuring secure and compliant management.
Moreover, the recordings can be securely stored on your desktop, a Dropbox account, or directly within 8x8’s cloud. Also, 8x8 provides 1GB of free storage for storing your call records.

Features:

• Flexible recording modes.
• Role-based access controls for secure recording management.
• Recordings are in stereo, with separate audio streams for the agent and the customer.

Pricing Plans:

You need to contact the sales team for details on the pricing plans.

Ooma is a popular telecommunication platform that provides VoIP call recording with a user-friendly interface and reliable service. The platform is well-known for its centralized admin control over recordings. Its easy-to-log dashboard allows admins to easily view call logs, monitor, download, and organize recordings for the entire company.
Features:

• Manual or automatic call recording with flexibility.
• Store recordings for up to 90 days.
• Call recording notifications for compliance during outbound calls.
• Sync recorded calls with CRM systems like HubSpot.

Pricing Plans (Per user/month):

CallRail integrates call recordings with marketing analytics, allowing businesses to track call sources, attribute them to specific marketing campaigns, and optimize ROI.

Moreover, with its conversation intelligence features, including automatic transcription, keyword spotting, and lead scoring, businesses can quickly find valuable leads without listening to every call recording. It automatically analyzes call content and insights to generate leads.

Features:

• Customizable pre-call recording announcements.
• Review recordings via call log and email.
• Recordings are secured via user permissions and encryption.

Pricing Plans (Per user/month):

CloudTalk is a popular VoIP call recording software among businesses, providing secure storage, AI-driven insights, and seamless CRM integration. It offers automatic and on-demand call recording with the added benefit of real-time sentiment analysis and keyword flagging.
Additionally, the platform integrates smoothly with CRMs like HubSpot, Salesforce, and Zoho, automatically linking call recordings to customer profiles for a complete view of interactions.

Features:

• Permit or restrict agents to start, pause, stop, download, or play recordings.
• Internal call recording between team members.
• AI-powered insights into call recordings.
• Sync call recordings with your CRM data.

Pricing Plans (Per user/month):

Dialpad offers businesses an advanced VoIP call recording solution. With its automatic call recording, businesses can easily capture both inbound and outbound conversations. Moreover, its real-time transcription helps accurately document every conversation without having to listen to entire recordings.
Furthermore, its privacy features, such as the ability to pause recordings during sensitive moments, ensure that businesses stay compliant with data protection regulations.

Features:

• Customized coaching playlists using recorded calls.
• Pause-and-resume recording flexibility for sensitive data.
• Bulk backup to Google Drive or Google Cloud Storage for archival.

Pricing Plans (Per user/month):

When choosing a VoIP call recorder, consider its recording quality, security, cost, compatibility, and adaptability with your existing system. These factors will help you select a system that aligns with your business needs and regulatory requirements.

1. Compatibility: Ensure the VoIP phone call recorder integrates seamlessly with your existing VoIP system, allowing for smooth call recording without technical issues.
2. Recording Quality: Select a solution that delivers clear, high-quality audio to facilitate easier and more accurate call reviews.
3. Security: Look for features like encryption and user access controls to protect sensitive customer data and ensure secure storage of recordings.
4. Scalability: Make sure the VoIP call recorder can grow with your business, handling an increased call volume as your company expands.
5. Cost: Evaluate the price of the VoIP call recorder and compare it with the features offered. Look for a solution that fits your budget while providing the necessary tools and features.

Choosing the right VoIP call recording software can significantly enhance your business operations, from improving customer service to ensuring regulatory compliance. With features like cloud storage, real-time analytics, and CRM integration, today’s solutions offer much more than just recording functionality.

When selecting a solution, focus on key factors such as audio quality, security, pricing, and how well it integrates with your existing systems. Scalability is also important if your business is growing or operates across multiple locations.