What is a VoIP Caller? Everything You Need to Know

A girl making a VoIP call

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A VoIP caller uses Voice over Internet Protocol (VoIP) technology to make phone calls via the Internet instead of traditional phone lines. It allows callers to make calls remotely from any device with internet access, including such as smartphones, computers, and tablets.

 

Today, VoIP callers are everywhere - from small businesses to large enterprises; companies are shifting towards VoIP phone systems for customer service and team collaboration.


Who Uses VoIP For Calls?

Businesses and individuals increasingly use VoIP for calls as it is flexible and cost-effective. Individuals mostly use VoIP to make international calls at local rates, while businesses use it for call management tools.

 

About 35% of businesses have already adopted VoIP, and the industry is expected to grow by 15% each year until 2027. It facilitates more than just voice calls, including video calls, messaging, and file sharing, all integrated into one platform.

 

  1. Individuals and Families: A VoIP caller could be an individual using the technology to make long-distance and international calls at local rates. VoIP calls are ideal for families spread across different countries.

     

  2. Small Businesses: A VoIP system unifies voice, video, and data communication into a single network. A team of VoIP callers can lower the need for multiple systems in a small business.

     

  3. Large Enterprises: VoIP solutions integrate easily with other business systems such as CRM and ERP. It helps large enterprises enhance customer service and operational efficiency globally.

     

  4. Call Centers: Call centers employ VoIP callers to manage large volumes of calls every day. VoIP platforms often have call routing and queue management features for efficient call handling.

     

  5. Freelancers and Remote Workers: A VoIP caller could also be a freelancer or remote worker who calls via VoIP platforms to connect with clients globally. It provides the flexibility to work from anywhere.

     

  6. Travelers: Making VoIP calls helps you cut high roaming charges. Travelers can make calls over Wi-Fi or mobile data and significantly reduce call costs compared to traditional cellular calls.

     

  7. Non-Profit Organizations: Non-profits use VoIP to minimize their operational costs. The affordable rates and low maintenance of VoIP systems allow non-profits to allocate more funds toward their mission.

Why Do They Use VoIP for Calling?

VoIP reduces calling costs by using the internet instead of expensive phone lines. VoIP callers can make and receive calls from anywhere with an internet connection.

 

  1. Cost Savings
     

    Setting up a VoIP phone system doesn’t require separate phone lines, which can be costly. Businesses can save on installation, maintenance, and operational costs, while individuals can reduce traditional telephony fees, especially for international calls.

     

  2. Flexibility and Mobility


    VoIP callers can connect from anywhere. Whether working from home, in a café, or worldwide, you can make and receive calls just like you’re at your desk. VoIP calling is perfect for businesses with remote teams who travel frequently.

     

  3. Scalability


    Businesses can add or remove lines and services without new hardware or significant changes. VoIP calling could be the best option for companies that are growing or have changing needs throughout the year.

     

  4. Advanced Features


    A VoIP phone system includes features that go beyond making and receiving calls. Users enjoy video calls, text messaging, voicemail to email, call forwarding, and virtual meetings in one system. It facilitates supporting better collaboration and customer service.

     

  5. Integration with Other Applications


    VoIP works well with other software, from CRM systems to email and calendar apps. You can see customer information during calls, share meeting invites, and sync communications with your daily workflow. VoIP integration with CRM tools keeps all your information connected.

     

  6. Improved Call Quality


    With a good internet connection, VoIP calls are clear with high-definition audio and video, often better than traditional phone lines. Call quality matters for professional interactions and when discussing important details over calls.

     

  7. Environmental Benefits


    VoIP uses less hardware and reduces the need for physical installations, lowering its environmental impact. VoIP callers contribute to a greener planet, reducing physical waste and energy usage.

VoIP Caller on Caller ID: Identifying a VoIP Number

When you receive a call, the Caller ID helps you see who is calling before you answer. However, when a VoIP caller calls, identifying them can differ slightly from traditional phone calls.

 

Identifying a VoIP number can be tricky because these numbers often look like regular phone numbers. However, a few signs can help you recognize a VoIP call.

 

  • Sometimes, VoIP numbers have uncommon sequences for standard phone numbers, like repeated digits or unusual area codes.
  • Some phone service providers can tell you if incoming calls are coming over the internet (VoIP) or from traditional phone lines. 
  • VoIP calls can sometimes have varying quality, like delays or echoes. If you notice these signs, it might be a VoIP call.

How to Block Unwanted VoIP Callers?

Unwanted VoIP calls can be annoying or even dangerous if they’re from scammers. Below are listed how you can block unwanted VoIP calls and to protect yourself from spammers or scammers.

 

  • Most smartphones and VoIP services let you block numbers directly. You can block known scam numbers as soon as you identify them.
  • There are many apps that can block spam calls. These apps often update their list of scam numbers based on user reports.
  • Setting your phone on “Do Not Disturb” allows only calls from your contacts to come through. It’s a good temporary solution if you’re receiving many unwanted calls.
  • If you get scam calls frequently, report them to your local authorities or consumer protection organizations. They may take further action.
  • VoIP providers often have call-blocking features to protect you from scammers. Check if your provider offers such services.

Best Phone Service Providers for VoIP Calling

The best phone service providers advanced features and excellent customer support at an affordable price. With robust communication solutions, from basic calling features to advanced call management tools, the following VoIP service are considered the best ones in the market.

Calilio

Calilio is a modern VoIP platform that enhances business communications and improves customer interactions with a unified callbox, AI-powered call summary, and sentiment analysis. Besides, its IVR (Interactive Voice Response) and call monitoring features make it a great choice for businesses to optimize call operations.

 

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Dialpad

Dialpad is renowned for its integration of text, audio, and video calling within a single platform. Its business communication solutions support both mobile and desktop apps. Moreover, DialPad’s IVR systems help businesses prioritize efficient customer service for enhanced user experience.

 

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Nextiva

Nextiva’s communication solutions include auto attendant, hold music, and advanced IVR systems. With strong support for mobile and desktop applications and a focus on video and audio-only conferencing, the phone system is ideal for conferencing calling.

 

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OpenPhone

OpenPhone’s key features include call recording, call routing, and an auto-attendant, making it ideal for small to medium-sized businesses. Its affordable plans provide essential VoIP functionalities that are easy to use and scale as businesses grow.

 

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Choose Calilio for VoIP Calls For Your Business

Understanding who VoIP callers are and the diverse range of VoIP services available helps you make informed decisions about your communication needs. Calilio’s VoIP solutions bring all communications channels — calls, messages, and voicemails — into one unified callbox. Moreover, our AI-powered call summary provides valuable insights into every call you make. Sign up to Calilio and embrace the future of telephony with VoIP calling.

Frequently Asked Questions

What are VoIP calls?

VoIP calls are phone calls made over the Internet using Voice over Internet Protocol (VoIP) technology instead of traditional phone lines. The technology converts your voice into a digital signal to make a call directly from a computer, smartphone, or tablet with an internet connection.

What does it mean when you get a VoIP caller?

When you get a VoIP caller, it means the incoming call is made using VoIP technology rather than traditional phone services. The caller is using the internet to transmit their voice as data packets. A VoIP call can be from a business, a call center, or an individual using a VoIP service.

Why would someone use a VoIP number?

People use a VoIP number because it allows them to:

  • Make and receive calls from anywhere and any device with an internet connection.
  • Reduce call costs as they can make long-distance and international calls at local rates.
  • Access advanced features like call forwarding, voicemail to email, and custom caller ID.

Should I answer a VoIP caller?

If you are expecting a call from a business or individual who uses VoIP, then you should answer it. However, because VoIP numbers can be easier for spammers and scammers to obtain, you should be cautious if you don’t recognize the number or aren’t expecting a call. Calilio’s Caller ID and Call Screening features help you identify potentially unwanted calls.

Who uses VoIP calling?

VoIP calling is used by:

  • Individuals and families, especially those who need to make international or long-distance calls frequently.
  • Businesses to reduce costs and integrate their communication tools with other business systems.
  • Call centers and customer service teams to manage high volumes of calls efficiently.
  • Remote workers and freelancers who need flexible communication options.
  • Travelers who want to avoid high roaming charges.

Why are VoIP numbers calling me?

VoIP numbers might be calling you for several reasons:

  • Businesses use it to make marketing or sales calls.
  • Companies often use VoIP for customer service calls.
  • You might receive personal VoIP calls from individuals, especially if they are in different countries.
  • Due to the low cost and easy accessibility, scammers use VoIP numbers to steal your personal information.


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