Call Analytics

Monitor Call Activity with Calilio’s Call Analytics

Get a complete view of business communication with Calilio’s call analytics dashboard. Monitor live call activity, missed calls, answer rates, and message activity. Review AI-powered call reports to identify call reasons, outcomes, sentiment, and resolution trends.

Track live calls, missed calls, and answer rate in real time
Monitor incoming and outgoing calls, messages, and conversations
Review call volume, caller patterns, and team activity
Analyze AI-generated call reports for detailed insights
businesswoman using smartphone with call analytics metrics and call volume graph

Telephony Partner of 1000+ Businesses Worldwide

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Acquire a Virtual Number with AI Call Analytics Feature

Get local, mobile, or toll-free virtual numbers from 100+ countries with built-in call analytics. Track activity, monitor performance, and review call insights for each number from one system.

First Local Number Included Free!

Your first USA, Canada or UK local number is free upon account verification. Extra lines from just $2.00/month.

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Keep Your Existing Business Phone Number with Free Porting:

Seamlessly transfer your existing local, toll-free, or mobile numbers to Calilio with no porting fees. Our team handles the entire carrier switch for you.

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How to Access Call Analytics on Calilio?

To access call analytics on Calilio, log in to the account and open the dashboard. From there, you can view real-time call activity, analytics overview, key metrics, and AI-powered reports. You can also select a time range to review call trends across a specific period.

Step 1

Log in to your Calilio account.

Step 2

Open the dashboard to view analytics.

Step 3

Select a time range such as yesterday, 7 days, 1 month, 3 months, or custom.

Step 4

Check real-time metrics, KPI tables, and analytics charts.

Step 5

For a more detailed report, go to Analytics from the navigation bar and open AI reports.

What is Call Analytics?

Call analytics is the process of tracking and reviewing call activity, customer interaction patterns, and team performance indicators for detailed insights. It helps monitor total calls, missed calls, answer rate, response speed, conversations, and caller trends across the business.

With Calilio, call analytics also works alongside AI advanced analytics. Teams can review not only call numbers and trends, but also transcription, call reasons, conclusions, sentiment, and resolution metrics.

call analytics dashboard shown

How Does Call Analytics Work?

Call analytics works by capturing data from every call, organizing it into metrics and reports, and highlighting insights that help teams improve performance and communication quality. Here’s how it works step-by-step:

  • Step 1: The system logs each call automatically, including volume, missed calls, answer rate, answer time, and direction, without any manual input.
  • Step 2: The data is grouped into metrics like call distribution, unique versus repeated callers, and team activity, making patterns easier to spot.
  • Step 3: AI reviews each conversation and generates a transcription, summary, call reason, conclusion, and sentiment score.
  • Step 4: Everything is organized into KPI tables, charts, and AI reports, all accessible from one dashboard.
  • Step 5: Teams review the reports, identify gaps, and use the insights to improve response handling and follow-up.

process how call analytics works on calilio

What are the Benefits of Call Analytics for Your Business?

Call analytics gives a clear view of how calls are handled across your business. You can review calls, messages, caller patterns, conversation progress, and performance data from one dashboard.

Clear Visibility of Call Activity

View incoming calls, outgoing calls, missed calls, and live activity from one place. Keep communication records easier to follow across your teams, numbers, and time periods.

Better Team Monitoring

Faster Issue Identification

Better Understanding of Caller Behavior

Improved Decision-making

Where Can You Use Calilio’s Call Analytics?

law firm iconLaw Firm
insurance iconInsurance
nonprofits iconNonprofits
government iconGovernment
transportation and logistics iconTransportation & Logistics
marketing agencies iconMarketing Agencies
beauty and wellness center iconBeauty & Wellness center
event management iconEvent Management
media and entertainment iconMedia & Entertainment
veterinary and animal hospitals icon

Veterinary & Animal Hospitals

saas business iconSaaS Businesses & Tech Companies
internet service provider iconInternet Service Provider
dental clinics and dentist icon

Dental Clinics & Dentist

Integrate Call Analytics with CRM & Business Tools

Sync call records, AI reports, and customer details with your CRM tools. Make it easy for the team to manage contact history and follow up on calls with more clarity.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration
Keep in mind

Best Practices for Call Analytics

Review your reports regularly and use the data to adjust staffing and improve your call handling process. Do not collect reports just to store them, chase numbers that do not affect service, or judge performance without looking at the full call context.

Do's

Check missed calls and answer rates daily to catch coverage or routing issues before they affect customers.

Review call volume trends across longer time periods to identify peak hours and plan staffing more accurately.

Use AI transcriptions and summaries to spot issues in calls that were never manually flagged.

Track sentiment and call reason together to find recurring problems and unresolved follow-up gaps.

Monitor call distribution regularly to prevent workload imbalance across numbers or agents.

Don'ts

Don’t judge team performance by call volume alone without reviewing the conversation context.

Don’t ignore repeated callers, as repeated contact often points to an unresolved issue.

Do not treat negative sentiment as a performance issue by default without checking the caller’s reason, urgency, and the full conversation context.

Don’t leave open conversations without follow-up, as unresolved interactions weaken customer trust.

Select Plan

Affordable Pricing Plans that Scale with Your Business Needs

Calilio offers flexible, affordable pricing plans tailored to your business size and calling needs. Pricing starts at $15 per user per month. Each plan includes core business phone features, along with analytics tools that support reporting, review, and day-to-day operational visibility.

Choose a plan that fits your current calling needs.

★

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $13.54

Free Calls & SMS/MMS

200 outgoing minutes & 100 incoming minutes

Worth:$3.8+$1.85

100 outbound SMS & 100 inbound SMS

Worth:$1.33+$1.33

FeatureFree MinWorth
Call Recording100$0.30
Call Storage100$0.08
AI Transcription10$0.18
AI Voice Agent10$2.50
+1 Free phone number$2.00

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Ring Strategies
  • Call Queue
  • Internal Team Communication
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $63.55

Free Calls & SMS/MMS

1000 outgoing minutes & 500 incoming minutes

Worth:$19+$9.25

500 outbound SMS & 500 inbound SMS

Worth:$6.65+$6.65

FeatureFree MinWorth
Call Recording1000$3.00
Call Storage1000$0.80
AI Transcription100$1.20
AI Voice Agent100$15.00
+1 Free phone number$2.00

Everything in the Standard Plan, plus:

  • Unlimited Users
  • IVR, Business hours
  • Power dialer, Call disposition
  • Live Call Monitoring
  • Bulk SMS
  • Saved Replies
  • Call Transfer
  • AI-powered Call Analytics
  • 24/7 customer support
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.
FAQs

Frequently Asked Questions

Everything you need to know about Calilio. Can't find your answer? .

Call analytics tracks key details from every call, including call volume, call duration, answer rate, missed calls, call direction, timing, and call outcomes. It also helps you review communication patterns, response performance, and overall call handling across the team.

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