Call Analytics

Monitor Call Activity with Calilio’s Call Analytics

Q: Can I track call activity for a specific time period?

Yes, you can track call activity for a specific time period, such as daily, 7 days, 1 month, 3 months, or a custom range on Calilio. With this capability, you can easily compare performance over time and identify changes in call patterns.

Q: Does call analytics include message activity as well?

Yes, message activity is included in Calilio’s call analytics tool, alongside call data. You can also review incoming and outgoing messages within the same dashboard. This provides a more complete view of overall communication, not just voice interactions.

Q: Can I review both incoming and outgoing call data?

Yes, call analytics includes both incoming and outgoing calls with detailed records for each. You can compare call types, understand communication flow, and review how different types of calls are handled.

Q: Does Calilio call analytics include AI call reports?

Yes, Calilio call analytics includes AI-powered call reports for each conversation. The reports provide call transcription, call summary, reason for call, call conclusion, and sentiment analysis, helping teams review conversations more clearly and understand customer interactions in more detail.

Get a complete view of business communication with Calilio’s call analytics dashboard. Monitor live call activity, missed calls, answer rates, and message activity. Review AI-powered call reports to identify call reasons, outcomes, sentiment, and resolution trends.

Track live calls, missed calls, and answer rate in real time

Monitor incoming and outgoing calls, messages, and conversations

Review call volume, caller patterns, and team activity

Analyze AI-generated call reports for detailed insights

businesswoman using smartphone with call analytics metrics and call volume graph

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How to Access Call Analytics on Calilio?

To access call analytics on Calilio, log in to the account and open the dashboard. From there, you can view real-time call activity, analytics overview, key metrics, and AI-powered reports. You can also select a time range to review call trends across a specific period.

Get Started

Step 1

Step 2

Open the dashboard to view analytics.

Step 3

Select a time range such as yesterday, 7 days, 1 month, 3 months, or custom.

Step 4

Check real-time metrics, KPI tables, and analytics charts.

Step 5

For a more detailed report, go to Analytics from the navigation bar and open AI reports.

Incoming and Outgoing Call Tracking

Review incoming and outgoing calls separately to understand the call flow. Identify whether the team handles more inbound queries or focuses on outbound communication.

Call Volume Trends

Analyze call volume through visual graphs across selected time ranges. Identify peak calling hours and changes in activity to plan team availability.

AI-powered Call Report

Understand customer conversations better with AI-driven call reports that include call transcription, summaries, reasons for calls, and sentiment analysis.

Team Leaderboard

Review team activity through leaderboard insights. Track how each member contributes based on call handling and compare performance across the team.

What is Call Analytics?

Call analytics is the process of tracking and reviewing call activity, customer interaction patterns, and team performance indicators for detailed insights. It helps monitor total calls, missed calls, answer rate, response speed, conversations, and caller trends across the business.

With Calilio, call analytics also works alongside AI advanced analytics. Teams can review not only call numbers and trends, but also transcription, call reasons, conclusions, sentiment, and resolution metrics.

How Does Call Analytics Work?

Call analytics works by capturing data from every call, organizing it into metrics and reports, and highlighting insights that help teams improve performance and communication quality. Here’s how it works step-by-step:

Step 1: The system logs each call automatically, including volume, missed calls, answer rate, answer time, and direction, without any manual input.
Step 2: The data is grouped into metrics like call distribution, unique versus repeated callers, and team activity, making patterns easier to spot.
Step 3: AI reviews each conversation and generates a transcription, summary, call reason, conclusion, and sentiment score.
Step 4: Everything is organized into KPI tables, charts, and AI reports, all accessible from one dashboard.
Step 5: Teams review the reports, identify gaps, and use the insights to improve response handling and follow-up.

process how call analytics works on calilio

What are the Benefits of Call Analytics for Your Business?

Call analytics gives a clear view of how calls are handled across your business. You can review calls, messages, caller patterns, conversation progress, and performance data from one dashboard.

Clear Visibility of Call Activity

View incoming calls, outgoing calls, missed calls, and live activity from one place. Keep communication records easier to follow across your teams, numbers, and time periods.

Better Team Monitoring

Faster Issue Identification

Better Understanding of Caller Behavior

Improved Decision-making

Integrate Call Analytics with CRM & Business Tools

Sync call records, AI reports, and customer details with your CRM tools. Make it easy for the team to manage contact history and follow up on calls with more clarity.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration

Keep in mind

Best Practices for Call Analytics

Review your reports regularly and use the data to adjust staffing and improve your call handling process. Do not collect reports just to store them, chase numbers that do not affect service, or judge performance without looking at the full call context.

Do's

Check missed calls and answer rates daily to catch coverage or routing issues before they affect customers.

Review call volume trends across longer time periods to identify peak hours and plan staffing more accurately.

Use AI transcriptions and summaries to spot issues in calls that were never manually flagged.

Track sentiment and call reason together to find recurring problems and unresolved follow-up gaps.

Monitor call distribution regularly to prevent workload imbalance across numbers or agents.

Don'ts

Don’t judge team performance by call volume alone without reviewing the conversation context.

Don’t ignore repeated callers, as repeated contact often points to an unresolved issue.

Do not treat negative sentiment as a performance issue by default without checking the caller’s reason, urgency, and the full conversation context.

Don’t leave open conversations without follow-up, as unresolved interactions weaken customer trust.

Select Plan

Affordable Pricing Plans that Scale with Your Business Needs

Calilio offers flexible, affordable pricing plans tailored to your business size and calling needs. Pricing starts at $15 per user per month. Each plan includes core business phone features, along with analytics tools that support reporting, review, and day-to-day operational visibility.

Choose a plan that fits your current calling needs.

Standard Plan

200 minutes Outbound
100 minutes Inbound
100 SMS Outbound
100 SMS Inbound

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Free Bundled Calls & SMS (Saver Lite Package)
Basic Realtime Dashboard

Premium Plan

1000 minutes Outbound
500 minutes Inbound
500 SMS Outbound
500 SMS Inbound

$28
Per user/per month

$35 Save 20%

billed annually at $336

Ideal for growing businesses, franchises, and call centers.

Everything in the Standard Plan, plus:

CRM Integration
Unlimited Users
Live Call Monitoring
Coming Soon
Free Bundled Calls & SMS (Saver Pro Package)
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Developer Support
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Q&A

Frequently asked questions

What does call analytics track?

Call analytics tracks key details from every call, including call volume, call duration, answer rate, missed calls, call direction, timing, and call outcomes. It also helps you review communication patterns, response performance, and overall call handling across the team.

Can I track call activity for a specific time period?

Does call analytics include message activity as well?

Can I review both incoming and outgoing call data?

Does Calilio call analytics include AI call reports?

Still have questions?

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