Call Whispering to Train Your Team During Live Calls

Q: What is call barging and whispering?

Call barging is when a supervisor or a third party enters a live call to directly join the conversation, while call whispering allows a supervisor to listen in on a live call and provide real-time guidance or information to the agent without the caller hearing.

Q: How does call whispering benefit customer service teams?

Call whispering allows supervisors to coach agents during live calls, enhancing the quality of customer interactions. It helps you deliver the right information and improve response quality for customer satisfaction.

Q: Can call whispering be used in any type of business?

Call whispering is particularly useful in contact centers, sales teams, and support desks where guidance can significantly impact the customer experience.

Q: What is the difference between call whispering and call monitoring?

While call whispering involves a supervisor coaching an agent during a live call without the customer’s knowledge, call monitoring refers to the supervisor listening to the call without interacting or interrupting.

Empower your team with real-time guidance during customer calls without the customer knowing. Calilio’s call whispering enhances training and improves call outcomes.

Provide instant support and feedback during live interactions.
Improve customer service with on-the-spot training.
Enhance communication skills and build employee confidence.
Reduce errors and ensure consistent quality in customer interactions.

three people are connecting with calilio

Offer Real-Time Assistance

Immediately help your team to address customer concerns during calls and ensure efficient problem resolution.

Maintain Flexible Control Over Calls

Empower supervisors with the flexibility to enter and exit whisper mode as needed. Adapt to different situations for consistent support and training.

a girl is using call whisper feature and able to control over calls

conversion rate is higher on background where a man is using call-whisper feature of calilio

Drive Higher Conversion Rates

Call whispering guides agents toward successful resolutions, significantly improving conversion rates and customer satisfaction.

Flexible Pricing Plan

Explore our flexible pricing plans and find the perfect match for your business needs.

Monthly pricing Annual pricing (save 20%)

$12

Per user/per month

Basic plan

Billed annually

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

User Limit: 10
Free 1 Local Number
US or Canada
Call Box Features
Call Recordings and Storage
Optional
Basic Realtime Dashboard

$28

Per user/per month

Business plan

Billed annually

Leverage growing businesses and call centers with cost-effective VoIP solutions.

All Basic Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Custom

Enterprise plan

Billed annually

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

All Business Plan Features
Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a $1 credit. You must load your wallet to make or receive calls / SMS, and numbers are charged separately. Please refer to call and SMS rates for incoming and outgoing charges.

Enhance Oversight with Live Call Monitoring

Observe and listen to live calls to decide when to whisper.

Call Monitoring

Monitor call quality and agent performance in real-time.

Call Whispering

Guide agents during live calls without the customer’s awareness.

Call Takeover

Take over the call to handle critical issues directly yourself.

Train Your Team with Live Guidance

Provide your team with on-the-job training with live guidance. Helping your new joiners enhance skills and knowledge during actual customer interactions.