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Pin Message to Keep Important Chats Visible
Pin important messages in your conversation so they stay visible as you continue texting. Highlight key updates, instructions, or decisions and keep them accessible at all times, without searching through long threads.
Telephony Partner of 1000+ Businesses Worldwide
Acquire a Virtual Number with Built-in Pin Message Feature
Get local, mobile, or toll-free virtual numbers from 100+ countries and manage calls and texts in one place. Use the built-in Pin Message feature to keep important messages easily accessible throughout the conversation.
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Also, you can port your existing number to Calilio, and use the number for outbound calling — Port Your Number Now!
How to Pin a Text Message on Calilio?
To pin a message on Calilio, open the conversation and find the message you want to keep visible. Click the three-dot menu next to it, and select the pin icon to move it to the top.
Get StartedStep 1
Open All Conversations on your dashboard and select the particular chat.
Step 2
Scroll to find the message you want to pin.
Step 3
Hover over the message and click on the three dots menu.
Step 4
Click Pin Message.
Step 5
The message will now stay at the top of the conversation for easy access.
What is Pin Message?
Pin Message is a feature in a chat box that lets you fix a selected message at the top of a conversation. It ensures important information stays visible and accessible, even after new messages are added in the chat.
Pin message is commonly used to highlight updates, instructions, deadlines, or important discussions. Teams often use this feature to make essential information readily available without scrolling through the entire chat or conversations.
How Does Pin Message Work?
Pin Message lets you select a message from a conversation and pin it from the options menu. Once selected, the system places it at the top of the conversation.
As new messages come in, the pinned message stays in place while the rest of the conversation continues. You can open, check it anytime, or remove it when it is no longer needed.
What are the Benefits of Pin Message for Your Team?
Pin Message helps teams keep key information visible, access important updates quickly, and stay organized. It ensures critical messages are always easy to find, reducing confusion and improving overall workflow.
Enhanced Visibility
Keep important messages like meeting times, rules, or updates at the top of the conversation, ensuring everyone can see them without missing key details. It helps your team stay aware of what matters during active chats.
Time-saving
Better Organization
Where Can You Use Calilio’s Message Pinning?
Integrate Calilio with CRM & Third-party Business Tools
Connect your phone system with your CRM or existing business tools to keep conversations and related activities in one place. Manage interactions, track progress, and handle follow-ups smoothly without switching between multiple systems.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Crisp
Customer Support
Zendesk
Helpdesk
Request Integration
Best Practices for Pinning Messages
When using the Pin Message feature, make sure you only highlight messages that are truly important, keep them up to date, and regularly review them to ensure relevance.
Also, make sure to avoid pinning too many messages or casual information, so your pinned section remains useful and easy to navigate.
Do's
Pin only important messages that need quick access.
Remove pins once they are no longer relevant.
Review and update pinned messages regularly.
Use pin messages for instructions, key updates, or critical information.
Don'ts
Avoid pinning too many messages, which can create clutter.
Don’t leave outdated information pinned.
Avoid using pinning for casual or irrelevant messages.
Don’t use pins as permanent storage for information.
Affordable Pricing Plans for Businesses of All Sizes
Calilio offers flexible pricing plans designed to suit businesses of any size. Plans start at just $15 per user per month, giving access to essential features like pin message, voicemail, number sharing, and more. As your business grows, you can easily scale and add advanced features to meet your team’s needs without disruption.
Standard Plan
- 200 minutes Outbound
- 100 minutes Inbound
- 100 SMS Outbound
- 100 SMS Inbound
$12 Per user/per month
billed annually at $144
Get Started with:
- User Limit: 10
- Free 1 Local NumberUS or Canada
- Free Bundled Calls & SMS (Saver Lite Package)
- Basic Realtime Dashboard
Premium Plan
- 1000 minutes Outbound
- 500 minutes Inbound
- 500 SMS Outbound
- 500 SMS Inbound
$28 Per user/per month
billed annually at $336
Everything in the Standard Plan, plus:
- CRM Integration
- Unlimited Users
- Live Call MonitoringComing Soon
- Free Bundled Calls & SMS (Saver Pro Package)
- Detailed Realtime Dashboard
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Developer Support
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
Can I pin multiple messages at once?
Yes, you can pin multiple messages in the same conversation. It allows important updates, instructions, or reference information to remain accessible at the top of the chat without losing context.
Who can see pinned messages?
Can I pin an entire conversation?
Does pinning affect new messages?
Is there a limit to how many messages I can pin?
What type of messages should I pin?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
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