10 Best Call Forwarding Services for Businesses

Businesses rely on call forwarding services to ensure they never miss an important call, even when team members are unavailable. Furthermore, this service enables seamless call forwarding from any location, keeping your business accessible regardless of your team's location.

• Remote Connection: Call forwarding enables you to forward business calls to an alternative device. This helps you remain reachable, whether you're working remotely, traveling, or away from your desk.
• Improve Customer Service: When calls are quickly forwarded to the right team member, it helps provide better and faster customer service, making customers feel heard and valued.
• Handle High Call Volume: For businesses that receive a high volume of calls, call forwarding can direct calls to available agents working remotely, reducing wait times and ensuring that calls don’t go unanswered.
• Professional Image: A call forwarding service helps maintain a professional image by ensuring that calls are always answered, even outside of business hours.
• Work-life balance: When you're on vacation or it’s after your business hours, you can forward calls to available teammates, so your customers still get help and nothing is missed.

-Calilio, RingCentral, Dialpad, Nextiva, Talkdesk, Grasshopper, Vonage, Plivo, CloudTalk, and OpenPhone offer the best call forwarding services for businesses.

Calilio is a cloud telephony platform that ensures seamless call forwarding. It redirects incoming calls to another number when you’re unable to answer the call on your primary phone. Starting at just $15, it offers an affordable business phone system suitable for businesses of all sizes, with call forwarding included from the basic plan.

Calilio supports both unconditional and conditional call forwarding. Users can divert all calls or set custom forwarding schedules for specific times when their line is busy, unanswered, or unreachable. Using Calilio’s call strategy settings, you can set up custom forwarding rules based on business hours or specific time zones, making it one of the best call forwarding services for small businesses.
To get started with Calilio’s call forwarding, sign up and choose a plan that suits your business. You can either purchase a new virtual phone number or port your existing number to Calilio. Once activated, go to Settings > My Numbers > Open Call Strategy, then choose conditional or unconditional forwarding and choose when and where to forward your calls.
 

Key Features:

• Conditional and unconditional forwarding
• Custom call routing
• Ring group
• Number Sharing

Pricing:

G2 Rating: 4.8 out of 5

Best suited for: Small businesses

RingCentral offers an easy and reliable call forwarding service for teams of all sizes. With the “Forward All Calls” feature, you can send incoming calls to voicemail, another number, an extension, or even play a recorded message when you're unavailable. You can also set custom call schedules based on time and day, making it perfect for after-hours or teams working across time zones.
Whether you're using a desktop, web, or mobile app, RingCentral lets you manage call settings quickly. Admins can forward calls for the entire company to keep operations running smoothly. Additionally, the app displays clear reminders when call forwarding is enabled, allowing you to make changes at any time.
 

Key Features:

• Forward all calls to voicemail, number, or extension
• Custom forwarding schedules
• Admin-level forwarding for entire teams
• Forwarding alerts and reminders

Pricing:

G2 Rating: 4.0 out of 5

Best suited for: Small to large enterprises

Dialpad is one of the top call forwarding services, offering a simple yet powerful solution for businesses that don’t want to miss important calls. With its AI-powered platform, users can forward incoming calls to up to five external numbers, ensuring coverage across teams and devices.
It supports custom schedules, so calls can be routed after hours or based on time zones, perfect for remote and distributed teams. You can easily set up and manage forwarding rules from Dialpad’s web, desktop, or mobile app without needing IT help.
 

Key Features:

• Forward calls to up to 5 external numbers
• Time-based call routing
• Voicemail forwarding
• Ring groups up to 25

Pricing:

G2 Rating: 4.5 out of 5

Best suited for: Small and large enterprises

Nextiva allows users to forward calls under various conditions, such as unanswered calls, busy lines, always forwarding, or when the phone is unreachable. It does not charge separately for enabling call forwarding, and also supports international call forwarding.

Nextiva lets users automatically send all incoming calls to another number with call forwarding. Its ‘forward when busy’ option redirects calls when the line is in use, while ‘call forward when unanswered’ forwards them after a set number of rings. It also offers call forwarding when unreachable for offline devices.
 

Key Features:

• Location-based forwarding
• Call forward always, busy, unanswered, unreachable, and selective
• International call forwarding
• Customizable call routing

Pricing:

G2 Rating: 4.5 out of 5

Best suited for: All sizes of businesses

Talkdesk offers an intuitive call forwarding service that directs calls to the available agent or department, ensuring customers are quickly connected to the help they need. Its  “Forward-to-Phone” feature lets businesses redirect incoming calls to mobile phones, landlines, or computers.
Talkdesk helps businesses manage global and remote teams more efficiently. Companies can use local or toll-free numbers from different regions to receive customer calls and forward them to agents anywhere. Calls can also be directed to the most suitable agent, while supervisors track call quality and performance in real time.
 

Key Features:

• Forward-to-phone for landline, mobile, or softphone
• Automatic Call Distribution (ACD)
• Region-based forwarding

Pricing:

G2 Rating: 4.4 out of 5

Best suited for: Small to large-scale customer service-oriented businesses

Grasshopper is another great call forwarding service for small businesses and entrepreneurs. You can control incoming calls by setting custom schedules based on your business hours, location, or availability.
Moreover, Grasshopper includes call forwarding at no extra cost with every number. Additionally, you receive features such as simultaneous ringing, custom greetings, and extension-based routing. You can look local by using a number with a familiar area code, even if you’re answering calls from somewhere else. And with its easy setup and mobile-friendly apps, you can manage calls while traveling or working away from the office.
 

Key Features:

• Multiple extensions
• Call forwarding based on time
• Extension-based routing
• Simultaneous call handling

Pricing:

G2 Rating: 4.0 out of 5

Best suited for: Small businesses and solopreneurs

Vonage stands out as a top call forwarding provider, offering clear and easy-to-use features tailored to business needs. You can choose from three forwarding options: forward all calls to one number, use “Follow Me” to send unanswered calls through up to five numbers in a set order, or activate simultaneous ring to alert multiple numbers at once.
Moreover, Vonage lets you control when calls are forwarded, after 2 to 12 rings or 10 to 60 seconds. You can set this up directly from your Vonage dashboard. Instead of missing important calls, you stay reachable on your mobile, another extension, or any external number.
 

Key Features:

• Call group
• Simultaneous ring
• Custom ring duration before forwarding

Pricing:

G2 Rating: 4.5 out of 5

Best suited for: Medium to large businesses with enterprise-grade features

Plivo offers one of the most customizable call forwarding solutions using its Voice API. You can control precisely how and when calls are forwarded, based on ring time, time of day, agent availability, caller ID, or even location. If you want to route VIP callers to specific agents or handle after-hours calls smartly, Plivo lets you set it up your way.

Getting started takes less than an hour. You can rent a number, use Plivo’s ready-made code samples (in 7 languages), and launch your setup fast. With 99.99% uptime, 24/7 support, and service across 220+ countries, Plivo is built for businesses that want reliability and total control over their call routing.
 

Key Features:

• Rule-based call forwarding using Voice API
• Forward based on caller ID, time of day, location, etc.
• After-hours call routing
• VIP caller handling

Pricing:

• Plivo offers a pay-as-you-go tier, starting at $0, and a committed spend tier, starting at $999/month.

G2 Rating: 4.4 out of 5

Best suited for: Smaller global teams

CloudTalk is a business communication platform that includes call forwarding services for large scale businesses. You can forward calls automatically based on agent availability, ring time, caller input, or even business hours. Whether it's conditional forwarding, like when agents are busy, or unconditional, where all calls are forwarded irrespective of employee presence, CloudTalk allows businesses to control how their calls should be routed.
Its intuitive Call Flow Designer lets you set up custom call routes in seconds. You can forward calls to internal agents, external numbers, ring groups, or voicemail. This ensures no call goes unanswered, even during peak hours or after business hours, making it a reliable business call forwarding solution.
 

Key Features:

• Conditional and unconditional forwarding
• Call Flow Designer for visual routing setup
• Forward based on agent availability or IVR input
• Forward to voicemail, ring group, or external number

Pricing:

G2 Rating: 4.0 out of 5

Best suited for: Medium to large-sized companies

OpenPhone offers business call forwarding through its app and web dashboard. It’s a simple and efficient solution for small businesses and startups, as its plan starts at just $19. You can instantly forward all calls to another number, or use conditional rules, like forwarding only when you're busy, offline, or don’t answer.

Furthermore, it also lets you route after-hours calls straight to voicemail or direct VIP clients to specific teammates. You can forward calls to both local and international numbers, making OpenPhone a smart choice for teams working across time zones.
 

Key Features:

• Unconditional and conditional forwarding
• Forwarding to local or international numbers
• After-hours forwarding to voicemail
• Route VIP callers to specific team members

Pricing:

G2 Rating: 4.7 out of 5

Best suited for: Small to medium-sized businesses, startups, and remote teams

To choose the right call forwarding service for business, start by identifying your business needs, whether you require basic call routing or advanced features such as IVR or AI-powered insights. Next, consider your budget, the provider’s ease of use, scalability, and reliability. Finally, take advantage of free trials to test and evaluate what works best for your team.

Identifying whether you need just basic call forwarding or more advanced features like AI call insights, call queues, and IVR systems will narrow down your options.

Cost is always a consideration. Some services offer pay-as-you-go options, while others may have monthly or annual subscriptions. Be sure to choose a service that fits your budget without compromising on essential features.

Look for services that offer the features most relevant to your business needs. Features such as call routing, IVR, call transfer, and voicemail can be crucial for enhancing customer service. For business call forwarding, it’s best to choose a service that offers flexibility in routing calls to multiple numbers or devices.

Choose a call forwarding service that’s easy to set up and manage. You should be able to quickly configure and monitor your call forwarding settings with minimal technical expertise.

Your business may grow over time. Ensure that your chosen service offers scalability, allowing you to add users, adjust routing rules, or upgrade features as your business expands.

Good customer support and reliable service uptime are crucial. You want a service that operates seamlessly without constant interruptions and offers quick resolution for any issues that arise.

Most call forwarding solutions offer free trials or demos. Take advantage of these to test how the system works and whether it meets your business requirements.

Call forwarding is an essential tool for businesses that wish to never miss any call. It improves customer service, manages busy call times, and supports remote work. By selecting the right service for your needs, you can ensure that every call is directed to the most suitable person at the right time.