Top 10 Call Forwarding Services of 2026

The table below gives a quick comparison of popular business call forwarding services.

Call forwarding service is a phone feature that redirects incoming calls from one number to another number, device, extension, team, or voicemail. Businesses use call forwarding to stay reachable when staff are busy, away from the desk, working remotely, or unavailable after hours.

Modern call forwarding software often works through VoIP. That means your team can manage calls from a desktop app, mobile app, or web dashboard instead of depending only on desk phones or carrier settings.

Business call forwarding works by checking a forwarding rule before or during an incoming call. The system then sends the call to the selected number, user, ring group, voicemail, or call flow based on the condition you set.

• Always forward: every incoming call goes to another number immediately.
• Forward when busy: calls move to another person or voicemail when the line is already in use.
• Forward when unanswered: calls move after a set number of rings.
• Forward when unreachable: calls move when the main device is offline or unavailable.
• Scheduled forwarding: calls move based on working hours, holidays, or team shifts.

The following top call forwarding services cover different needs, from simple small-business forwarding to advanced contact center routing.

Calilio is a cloud-based business phone system that helps teams make, receive, and forward calls over the internet. It supports both conditional and unconditional forwarding, so a business can route calls when the main line is busy, unanswered, unreachable, or outside working hours. Calilio is useful for small businesses, startups, remote teams, and growing support or sales teams that want call forwarding with virtual numbers, call routing, SMS, and AI-powered call insights in one place.

Key Features:

• Conditional call forwarding
• Unconditional call forwarding
• Local, mobile, and toll-free virtual numbers
• Number porting
• Call routing and call strategy settings
• Business hours
• Voicemail and voicemail transcription
• Call recording
• Call notes and tags
• AI call reports with summaries, transcription, sentiment analysis, reason for call, and conclusion

Pricing plans:

• Standard: $15 monthly or $12/user/month (When billed annually)
• Premium: $35 monthly or $28/user/month (When billed annually)
• Enterprise: custom pricing

Quick note: Calilio keeps call forwarding simple for smaller teams while still giving room to grow into advanced call management. The strongest advantage is that forwarding connects with calling, SMS, virtual numbers, and AI reports rather than working as a standalone feature.

Dialpad is an AI-powered business communications platform with call forwarding, voicemail, messaging, meetings, and contact center tools. Teams can forward calls to colleagues, departments, mobile devices, or external numbers, which helps distributed teams stay reachable.

Dialpad also adds useful AI features, such as call transcription and summaries. That makes it helpful for teams that want call forwarding plus better call review and coaching tools.

Key Features:

• Forward calls to external numbers
• Ring groups
• Voicemail and voicemail transcription
• AI call transcription
• AI call summaries
• Call recording
• Analytics
• Desktop and mobile apps
• Google Workspace and Microsoft 365 integrations

Pricing plans:

• Standard: $15/user/month (When billed annually)
• Pro: $25/user/month (When billed annually)
• Enterprise: custom pricing

Quick note: Dialpad is a good choice when AI features matter as much as basic forwarding. However, smaller teams should first check whether the lower plan includes all routing and support features they need.

RingCentral is a well-known unified communications platform with phone, messaging, video, routing, and analytics features. Its call forwarding tools help teams send calls to voicemail, extensions, external numbers, or call flows based on rules.

RingCentral works well for companies that need a larger communication suite instead of a simple forwarding app. The platform may feel more advanced than needed for very small teams, but it offers strong scalability.

Key Features:

• Call forwarding
• Call routing
• Multi-level IVR
• Voicemail
• Call queues
• Team messaging
• Video meetings
• Analytics
• CRM integrations
• Mobile and desktop apps

Pricing plans:

• Core: $30 monthly or $20/user/month (When billed annually)
• Advanced: $35 monthly or $25/user/month (When billed annually)
• Ultra: $45 monthly or $35/user/month (When billed annually)

Quick note: RingCentral gives businesses a broad communication system. However, its tradeoff is that teams may pay for more features than they need if they only want simple call forwarding.

Nextiva combines business phone service, customer communication tools, texting, and routing features. Its call forwarding options help users redirect calls when they are busy, unavailable, unanswered, or outside normal working hours.

Nextiva is useful for teams that want phone service and customer communication tools in one platform. Its newer pricing structure also makes the entry plan more competitive for small teams.

Key Features:

• Call forwarding
• Auto attendant
• Voicemail
• SMS
• Call routing
• Team collaboration
• Customer communication tools
• Analytics on higher plans
• Mobile and desktop access

Pricing plans:

• Core: $15/user/month (When billed annually)
• Engage: $25/user/month (When billed annually)
• Scale: $75/user/month (When billed annually)

Quick note: Nextiva is a strong all-in-one option when teams want phone service plus customer engagement tools. Businesses should check which call management features are included in each plan before choosing.

Grasshopper is a simple virtual phone system built mainly for entrepreneurs, solopreneurs, and small businesses. Its call forwarding feature can send calls to mobile phones, landlines, voicemail, or different extensions based on schedule and availability.

Grasshopper is easy to understand and does not require a heavy setup. It is less suited for teams that need advanced analytics, deep integrations, or complex call center workflows.

Key Features:

• Call forwarding
• Custom extensions
• Simultaneous ring
• Custom greetings
• Voicemail transcription
• Business texting
• Mobile and desktop apps
• Local, toll-free, and vanity numbers

Pricing plans:

• True Solo: $18 monthly or $14/month (When billed annually)
• Solo Plus: $32 monthly or $25/month (When billed annually)
• Small Business: $70 monthly or $55/month (When billed annually)

Quick note:Grasshopper is simple and practical for small teams that want a business number with forwarding. Larger teams may outgrow it if they need advanced routing or reporting.

Vonage offers business communications with call forwarding, follow-me routing, simultaneous ring, voicemail, and team calling features. Businesses can send calls to desk phones, mobile devices, extensions, or external numbers based on the forwarding setup.

Vonage is helpful for companies that want a traditional business communications provider with flexible call handling.

Key Features:

• Call forwarding
• Follow Me routing
• Simultaneous ring
• Voicemail
• Call groups
• Desktop and mobile apps
• Business inbox
• Admin controls
• Integrations on selected plans

Pricing plans:

• Mobile: $13.99/line/month (When billed annually)
• Premium: $20.99/line/month (When billed annually)
• Advanced: $27.99/line/month (When billed annually)

Quick note: Vonage gives businesses reliable forwarding options and a familiar communications setup. Teams should compare included features and add-ons before committing.

CloudTalk is a cloud phone and call center platform for sales and support teams. Its call forwarding and call flow tools help teams route calls by business hours, agent availability, IVR input, ring groups, or custom routing paths.

CloudTalk is useful when forwarding is part of a larger inbound call management process. However, it may be more than necessary for very small teams that only need basic forwarding.

Key Features:

• Call forwarding
• Call Flow Designer
• IVR
• Ring groups
• Business hours
• Call queues
• Call recording
• Analytics
• CRM integrations
• International numbers

Pricing plans:

• Lite: $34 monthly or $25/user/month (When billed annually)
• Essential: $39 monthly or $29/user/month (When billed annually)
• Expert: $69 monthly or $49/user/month (When billed annually)
• Custom: custom pricing

Quick note: CloudTalk is strong for teams that need visual call flow control and support-focused routing.

Quo, formerly OpenPhone, is an app-first business phone system for small teams, startups, and remote businesses. It supports call forwarding, shared numbers, voicemail, AI summaries, and team collaboration inside a simple shared inbox experience.

Quo is useful for businesses that want calling and texting to feel more like a team messaging app. It suits modern teams that want easy setup and shared visibility across customer conversations.

Key Features:

• Call forwarding
• Shared phone numbers
• Voicemail
• AI call summaries
• Call transcripts
• Team comments
• Business texting
• Auto-replies
• Mobile and desktop apps
• CRM integrations on selected plans

Pricing plans:

• Starter: $19 monthly or $15/user/month (When billed annually)
• Business: $33 monthly or $23/user/month (When billed annually)
• Scale: $47 monthly or $35/user/month (When billed annually)

Quick note: Quo is easy to use and strong for shared team communication. However, it may not be the best choice for businesses that need advanced call routing or high-volume call handling.

Talkdesk is a contact center platform with call forwarding, automatic call distribution, IVR, workforce tools, and customer service automation. Its Forward-to-Phone feature can redirect calls to mobile phones, landlines, or softphones when agents need flexibility.

Talkdesk is better suited for customer service teams than very small businesses. It gives deeper routing control, but its pricing is much higher than most of the basic business phone systems.

Key Features:

• Forward-to-Phone
• Automatic call distribution
• IVR
• Call routing
• Skills-based routing
• Call recording
• Analytics
• Quality management
• Workforce tools
• CRM and helpdesk integrations

Pricing plans:

• CX Cloud Digital Essentials: $85/user/month (When billed annually)
• CX Cloud Voice Essentials: $105/user/month (When billed annually)
• CX Cloud Elite: $165/user/month (When billed annually)

Quick note: Talkdesk is a powerful contact center option, but it is not the most cost-friendly choice for teams that only need simple call forwarding.

Plivo is a communications API platform that lets businesses build custom call forwarding workflows using the Voice API. Developers can create routing rules based on caller ID, location, time, agent availability, or business logic.

Plivo is not the easiest option for non-technical teams, but it gives strong control for companies that want custom call handling inside their own apps or systems.

Key Features:

• Programmable call forwarding
• Voice API
• Global numbers
• IVR flows
• Call recording
• Caller ID-based routing
• Time-based routing
• Failover routing
• Pay-as-you-go calling
• Developer documentation

Pricing plans:

• Pay-as-you-go pricing based on usage

Quick note: Plivo is flexible for developers and global teams that want custom workflows. Non-technical teams may prefer a ready-to-use business phone system instead

The right call forwarding service should match how your business receives calls, who answers them, and what happens when nobody is available. A small team may need simple forwarding and voicemail, while a busy support team may need IVR, call queues, routing rules, and reporting.

1. Check the forwarding rules
   Choose a service that supports the conditions you actually need, such as always forward, busy, unanswered, unreachable, after-hours, or holiday routing.
2. Look at the number options
   A service with a local, toll-free, or mobile virtual phone number can help your business look professional while forwarding calls to the right person.
3. Review business hours and schedules
   Business hours help you control where calls go during open hours, after hours, weekends, and holidays.
4. Check team routing features
   Teams that handle many calls should look for IVR, call queue, ring groups, call transfer, and voicemail so calls do not depend on one person.
5. Compare pricing beyond the first plan
   The cheapest plan may not include the routing, recording, analytics, or integrations you need. Compare the actual feature limits, not only the starting price.
6. Test the setup process
   A good call forwarding system should be easy to configure from the web or mobile app without needing constant technical help.
7. Check reporting and call history
   Call logs, recordings, analytics, and notes help managers understand missed calls, call volume, and response quality.

The best call forwarding service for business should keep your team reachable without making call management complicated. A good platform should route calls based on availability, business hours, caller needs, and team structure, while also giving you call history, voicemail, and enough control to avoid missed opportunities.

Calilio, Dialpad, RingCentral, Nextiva, Grasshopper, Vonage, CloudTalk, Quo, Talkdesk, and Plivo all offer useful call forwarding options. The right choice depends on your budget, call volume, team size, technical needs, and whether you want a simple phone system or a full contact center platform.

Calilio helps teams forward calls, manage virtual numbers, track conversations, and review call insights from one cloud phone system. It is a practical option for businesses that want flexible call forwarding without extra phone hardware.