40 Best Call Centers in the Philippines for Outsourcing

Helpware, Sutherland Global Services, Concentrix, Alorica, Foundever, and Teleperformance are some of the top outsourcing call centers in the Philippines.

Helpware is one of the biggest call center companies in the Philippines, showing the fastest growth with high client satisfaction. It stands out with flexible pricing, scalable support teams, and tailored customer service models.

Its recognition in Clutch’s Top 100 Fastest-Growing Companies in 2025 proves that it has a well-deserved position in the BPO industry.

Key Features:

• Industry Coverage: Supports eCommerce, SaaS, fintech, healthcare, and technology-driven businesses
• Technology Ecosystem: Leverages AI, machine learning, automation, analytics, and cloud-based CX tools
• Omnichannel Support: Provides voice, email, chat, and social media support with a consistent brand experience
• Philippine Presence: Operates delivery centers in Cebu and Manila with highly skilled Filipino talent

Sutherland Global Services is a leading outsourcing provider in the Philippines, having a global reach. Its longstanding presence in the Philippines, supported by a highly skilled and English-proficient workforce, makes it a top choice for call center outsourcing.

Global case studies showcase improved KPIs for clients outsourcing to Sutherland Global Services, as it applies process automation and intelligent routing to reduce wait times and boost support efficiency.

Key Features:

• Integration Stack: Integrates AI, automation, analytics, and proprietary CX platforms for efficiency
• Continuous Talent Development: Strengthens agent performance through LevelUp training programs
• Philippine Footprint: Employs over 14,000 professionals across Metro Manila, Luzon, Visayas, and Mindanao
• Scalable Global Operations: Combines global delivery capabilities with strong local market expertise

Concentrix, founded in 2004, is a global leader in customer experience solutions and technology-driven support, with a strong presence in the Philippines’ BPO industry. It further offers various features, including real-time analytics and sentiment analysis.

It also primarily emphasizes AI and data insights that enable its employees to respond to customer needs with improved service quality. Also, it blends human expertise with intelligent automation, making it a top choice for a call center company in the Philippines.

Key Features:

• Customer Lifecycle Expertise: Enhances experience, revenue growth, and productivity across the entire CX journey
• Operational Scalability: Manages high-volume, large-scale operations for leading global enterprises
• Analytics-led Performance: Uses data-driven insights to reduce Average Handling Time (AHT) and improve First Call Resolution (FCR)
• Massive Global Workforce: Employs 440,000 professionals worldwide, including 120,000 in the Philippines

Alorica stands among the top call center companies in the Philippines, delivering customer experience and contact center services through a digital-first and people-focused approach. Moreover, it uses data analytics, automation, and AI to improve customer interactions at scale.

In the Philippines, it has a strong presence with large operations across multiple cities and a deep pool of skilled talent. As a result, it supports global brands with reliable, high-volume customer support solutions.

Key Features:

• Global Scale: 100,000+ professionals operating across 17 countries worldwide
• Industry Coverage: Supports healthcare, retail, finance, technology, travel, and the public sector
• High Interaction Volume: Manages over 3 billion customer interactions every year
• Multilingual Support: Delivers services in 75+ languages and 200 dialects

Foundever is ranked among the best call centers in the Philippines, delivering end-to-end CX outsourcing across the entire customer journey. It has been operating in the Philippines since 1997 and is recognized for its strong workplace culture.

Plus, it combines human expertise with AI-driven and data-powered solutions to support customer care, technical support and sales. That is why it remains a trusted CX partner for global brands.

Key Features:

• Global Workforce: 150,000+ associates operating across 45 delivery countries
• Industry Reach: Supports finance, healthcare, retail, technology, telecoms, travel, and government sectors
• Multilingual Scale: Delivers support in 15+ global languages
• Philippine Presence: 40,000+ associates serving 120+ clients across 19 locations

Teleperformance is one of the best contact centers in the Philippines, delivering customer experience and digital business services for global brands. Furthermore, it provides customer care along with back-office processing like HR, IT support, and logistics alongside AI-driven operations across industries.

It has been operating in the Philippines since 1996 with delivery sites in major cities nationwide. Additionally, it is widely recognized for its strong workplace culture and active community impact initiatives.

Key Features:

• Industry Expertise: Serves healthcare, finance, retail, travel, technology, and automotive sectors
• Global Experience: Nearly 50 years of continuous innovation and operational excellence
• Worldwide Reach: Supports clients across 170 countries globally
• Enterprise Scale: Trusted by 1,500+ clients, which also includes Forbes Top 100 brands

Recognized as one of the top call centers in the Philippines, SixEleven provides business process outsourcing services focused on providing customer service. Apart from customer service, it delivers lead generation, telemarketing, and back-office support through secure and innovative systems.

Founded in 2005 and headquartered in Davao City, it has grown into one of the largest BPO (Business Process Outsourcing) providers in the southern Philippines. Likewise, it is also known for flexible staffing solutions, strong agent support, and consistent service quality.

Key Features:

• Industry Support: Serves IT support, finance, advertising, real estate, retail, and e-commerce sectors
• Proven Experience: 15+ years of expertise in BPO and call center services
• Regional Presence: Operates delivery sites in Davao City and General Santos City
• Operational Scale: Manages over 3,000 agents across Philippine locations

Sourcefit is one of the leading Philippine call center companies that provides business process outsourcing and offshore staffing solutions for global clients. Headquartered in Metro Manila, it focuses on helping startups, SMEs, and large enterprises scale efficiently.

Additionally, it delivers customer support, telesales, and multilingual CX services alongside IT, creative, and digital marketing support. Plus, it is also known for cost-effective outsourcing models that can deliver significant labor savings.

Key Features:

• Industry Reach: Supports e-commerce, SaaS, fintech, healthcare, telecom, retail, and logistics sectors
• Operational Scale: Employs over 2,000 professionals across global operations
• Global Footprint: Operates eight delivery centers across five countries
• High Volume Support: Manages 25,000+ customer interactions every day

Positioned among the leading BPO companies in the Philippines, Unity Communications has been delivering customer support and contact center services since 2009. Moreover, it provides AI-powered and people-driven services, including IT helpdesk, technical support, and Employer of Record(EOR) solutions.

It supports hundreds of global clients through scalable offshore teams based in the Philippines.

Key Features:

• Industry Coverage: Serves e-commerce, fintech, healthcare, SaaS, real estate, and technology sectors
• Global Delivery: Operates across the Philippines, the United States, and Mexico
• 24/7 Operations: Provides round-the-clock support aligned with US time zones
• Philippines Hub: Maintains a major delivery center in Aseana City, Parañaque, and Metro Manila

Magellan Solutions is one of the best-performing call centers in the Philippines, which provides customer support outsourcing and full-service call center solutions. Additionally, it delivers omnichannel and multilingual support while using AI-assisted tools to improve speed and service quality.

It serves businesses across more than 80+ industries and is trusted by 100+ SMEs every month. Likewise, it supports 24/7 operations from key facilities in major Philippine business hubs.

Key Features:

• Industry Range: Supports healthcare, legal, retail, e-commerce, telecom, travel, and more
• Long Experience: 20 years of BPO and call center expertise
• Client Base: Serves 116 inbound, outbound, and back-office clients
• Local Workforce: Employs 1,248 professionals in the Philippines

VXI Global Solutions is a customer experience (CX) and business process outsourcing service provider for global brands. It is recognized as one of the leading call center companies in the Philippines, delivering omnichannel customer support and revenue-focused CX solutions across the full customer journey.

In particular, it serves major industries such as banking, healthcare, retail, insurance, and communications. Additionally, it operates large-scale delivery centers in the Philippines and is recognized with multiple industry awards.

Key Features:

• Global Workforce: 40,000+ CX and service professionals worldwide
• High Interaction Volume: Manages over 600 million customer interactions annually
• Worldwide Presence: Operates 43 delivery locations across 8 countries
• Philippine Presence: Maintains facilities in Makati, Pasay, Quezon City, Angeles, and Davao

Telus Digital, formerly known as Telus International, is a well-known call center company in the Philippines, serving since 2005. It has been one of the top choices for call center outsourcing for its consistent, intelligent, and emotionally aware customer experience.

It offers excellent workforce management with customer feedback tools to improve its service. Furthermore, it supports 50+ customer‑experience (CX) languages and 500+ data‑annotation dialects.

Key Features:

• Specialized Industry Focus: Supports technology, gaming, fintech, and e-commerce sectors
• Advanced Digital Capabilities: Uses automation, analytics, and digital platforms to modernize customer support operations
• Skilled Local Workforce: Employs over 12,000 professionals serving in the North American accent
• Enterprise-grade Security: Offers strong data security, compliance, and reliable infrastructure

Accenture operates as a customer experience (CX) and business process outsourcing service provider for global enterprises. It delivers end-to-end customer service by combining human expertise with AI and data-driven insights.

So, it is one of the leading call center companies in the Philippines. Moreover, it strengthens customer loyalty through advanced analytics and omnichannel support. With a strong presence across Manila, Cebu, Quezon City, Muntinlupa, and Ilocos Norte, it plays a vital role in the Philippine BPO sector.

Key Features:

• Industry Coverage: Serves banking, healthcare, retail, insurance, telecom, and technology sectors
• Technology Ecosystem: Integrates customer service with platforms like Salesforce, AWS, Microsoft, and Genesys
• Omnichannel Support: Delivers voice, digital, and data-driven customer interactions across the full CX journey
• Philippine Presence: Employs over 45,000 professionals locally across 22 delivery centers nationwide

PITON-Global is recognized for its premium call center outsourcing services, characterized by strict quality control and adherence to compliance standards. Its primary focus is on high-performance teams for demanding industries. Also, it provides Health Insurance Portability and Accountability Act (HIPAA)-compliant and International Organization for Standardization (ISO)-certified call center services that handle sensitive data securely.

With over 20 years of experience in the call center industry, the company has earned recognition for its excellence, including the Excellence BPO award.

Key Features:

• AI-enabled Operations: Applies AI, machine learning and analytics to improve efficiency and service quality
• Scalable & Customized Teams: Builds flexible teams tailored to client requirements with rapid scaling options
• Round-the-Clock Global Support: Enables 24/7 service delivery using the Philippines as a key operations hub
• Proven Industry Experience: Delivers BPO and contact center services backed by over 20 years of operational success

Open Access BPO is a call center company based in the Philippines that has grown significantly from a small telemarketing company into a multinational business. The company serves industries such as e-commerce, fintech, and SaaS with 24/7 coverage.

Its highly customizable services are tailored to meet the unique needs of each client. Plus, Open Access BPO integrates AI, encryption tools, business intelligence, and call analytics to reduce human error and enable smarter decisions.

Key Features:

• Multilingual Support Capability: Provides customer service in 25+ languages across Western and Asian markets
• Broad CX Service Portfolio: Offers customer experience management, technical support, sales, and back-office services
• Industry-Specific Expertise: Serves SaaS, e-commerce, technology, logistics, travel, and hospitality sectors
• Advanced CX Technology: Uses AI-powered routing and agent-assist tools to improve efficiency and consistency

To choose the right call center in the Philippines, clearly define your needs, like whether you require customer support, tech help, or sales services. Then, look for providers with proven experience in your industry and strong systems like CRM, Interactive Voice Response (IVR), and reliable backups. Finally, compare pricing models carefully to ensure costs are clear, fair, and justified by the quality and tools offered.

Start by identifying the type of support your business needs: customer service, technical assistance, lead generation, or a combination of these. This will help you shortlist providers that specialize in those services.

Choose a call center with experience in your industry. Their prior experience will ensure better strategic call handling and fewer errors, making them more efficient in addressing your specific needs.

Take a look at their advanced technological features, including CRM integration, IVR, and AI-based reporting. Additionally, ensure the center has robust internet reliability and effective disaster recovery systems.

Verify if the pricing is based on per-agent, per-minute, or per-call rates. More importantly, see if the cost aligns with the service quality and features provided. Avoid hidden charges and ensure transparency in billing.

Exceptional workforce and technological advancements make the Philippines a go-to destination for businesses to enhance their customer service operations.

However, outsourcing call centers comes with its challenges, such as the potential for high costs and the complexity of selecting the right provider. While outsourcing can save you money on labor, the fees for specialized services, especially with premium providers, can add up quickly.