Top Call Center Companies in the Philippines for Reliable Outsourcing

Outsourcing call centers in the Philippines offers your business cost-effective solutions with access to a highly skilled workforce. It ensures high-quality customer service, around-the-clock support, and strong data security, all backed by government support.

1. High English Proficiency: Filipino call center agents are fluent in English and have minimal accents. This ensures clear communication and effective customer interactions.
2. Skilled and Educated Workforce: The country places a strong emphasis on continuous training and offers workers with diverse skills and expertise in various industries.
3. Cost Efficiency: Labor costs in the Philippines are comparatively lower than in other countries. This allows you to save significantly without compromising on service quality.
4. Cultural Alignment: Filipino agents share cultural values with Western markets, which enhances communication, customer satisfaction, and loyalty.
5. Strong Government Support: The Philippine government supports the Business Process Outsourcing (BPO) sector with policies and infrastructure that ensure reliable and efficient services.
6. 24/7 Availability: You can provide round-the-clock customer support, reducing backlogs and improving response times.
7. Ethical and Data Privacy Standards: Filipino call centers comply with international data privacy and security standards, ensuring the confidentiality and security of your data.
8. Proven Track Record: The Philippines has a strong track record in the outsourcing industry. Their experienced agents provide specialized support in diverse sectors.

The top call center firms in the Philippines are Helpware, Teleperformance, Alorica, Sourcefit, IBM Solutions, and more.

Helpware is one of the biggest call center companies in the Philippines, showing the fastest growth with high client satisfaction. It stands out with flexible pricing, scalable support teams, and tailored customer service models. Its recognition in Clutch’s Top 100 Fastest-Growing Companies in 2025 proves that it has a well-deserved position in the BPO industry.

Key Points:

• Offers seamless and consistent customer experience.
• Maintains a CSAT Score above 90% for superior service quality.
• Offers flexible engagement models and can quickly scale teams to adapt to changing client needs.

Sutherland Global Services is a leading outsourcing provider in the Philippines, having a global reach. Its longstanding presence in the Philippines, supported by a highly skilled and English-proficient workforce, makes it a top choice for call center outsourcing. Global case studies showcase improved KPIs for clients outsourcing to Sutherland Global Services.

Key Points:

• Applies process automation and intelligent routing to reduce wait times and boost support efficiency.
• Utilizes artificial intelligence and automation to streamline operations, reduce costs, and improve customer experience.
• Possesses deep expertise across multiple industries, including healthcare, finance, retail, and telecommunications.

Concentrix, founded in 2004, is a global leader in customer experience solutions and technology-driven support, with a strong presence in the Philippines’ BPO industry. It further offers various features, including real-time analytics and sentiment analysis. Its strength in blending human expertise with intelligent automation makes it a top choice for a call center company in the Philippines.

Key Points:

• Their multilingual experience ensures consistent service across platforms from voice to social media.
• Primarily emphasizes AI and data insights that enable its employees to respond to customer needs with improved service quality.
• Stands out in its ability to quickly scale support teams to meet the demands of businesses worldwide.

Alorica is one of the best call center companies in the Philippines. It’s known for its flexible and results-driven customer support. With over 25 years of experience and thousands of Filipinos employed, it has established itself as a top BPO company. IT serves thousands of industries such as healthcare, finance, and telecom.

Key Points:

• Besides phone support, it offers unified customer engagement through in-app messaging and chat.
• Delivers predictive insights, customer sentiment tracking, and automation to improve service quality.
• Complies with ISO standards, PCI-DSS (Payment Card Industry Data Security Standard), and HIPAA, ensuring data protection.

Foundever, formerly known as “Sitel Group,” has a significant presence in the Philippines. It prioritizes data security and compliance with certifications like ISO 27001, PCI-DSS, HIPAA, and SOC (System and Organization Controls), making it a top-trusted call company.

Key Points:

• Implements CX dashboards and feedback loops to fine-tune customer journeys.
• Provides services in over 60 languages to effectively serve international markets.
• Serves global clients in sectors such as banking, healthcare, telecom, and retail.

A global leader in outsourced CX, Teleperformance offers a wide range of services, from simple call handling to complex technical support. It leads in data security and sustainability, making it a top call center that values your data and privacy.

Key Points:

• Utilizes AI-driven fraud detection and cybersecurity systems to protect client and customer data.
• Specializes in voice and chat-based customer support.
• Has globally recognized certifications, like ISO (International Organization for Standardization) and GDPR (General Data Protection Regulation).

SixEleven is one of the top choices among many call center companies in the Philippines, which is designed to support small and mid-sized businesses. It is a homegrown BPO offering excellent voice support with flexible pricing options.

Key Points:

• Highly specialized in inbound customer support, outbound sales, lead generation, telemarketing, data processing, and image annotation.
• Serves industries such as retail, IT, finance, accounting, advertising, real estate, architecture, engineering, and e-commerce.
• Has recognized certifications, including HIPAA (Health Insurance Portability and Accountability Act) and ISO 9001.

Sourcefit is one of the well-known call center outsourcing providers in the Philippines, focusing on customer service, tech support, and back-office functions. The company stands out for its transparent pricing and customized support models, which cater to both startups and large enterprises. It helps businesses grow without the need for expensive in-house staffing for customer service.

Key Points:

• Employs the most experienced Filipino call center agents who are trained to handle various customer queries and issues effectively.
• Offers scalable services to adjust the level of support based on fluctuating demands and growth.
• Featured in Inc. 5000 and Clutch Leaders top BPOs.

Unity Communications is a fast-growing call center company in the Philippines that serves customized outsourcing solutions to startups and small businesses. It has become a top choice because of its flexibility, transparent pricing, and ability to adapt to dynamic needs.

Key Points:

• Uses speech analytics tools to monitor performance trends and shorten response times.
• Has been featured in prestigious lists, including Inc. 5000 and Clutch 1000, for outstanding performance.
• Helps clients adjust support levels based on seasonal spikes and customer flow.

Magellan Solutions is a Philippine-based call center that serves small to medium-sized enterprises with inbound and outbound services, lead generation, and order processing. It secures healthcare data with HIPAA-certified workflows and ISO 27001 information systems.

Key Points:

• Over 19 years of experience serving small and medium-sized enterprises worldwide.
• Offers call center services to various sectors, such as retail, travel, and healthcare, with customized outsourcing solutions.
• CRM integrations ensure data-driven customer interactions by providing agents with real-time access to customer history.

VXI Global Solutions delivers customer care, sales, and technical support backed by advanced AI and analytics. It stands as a top call center company because of its unmatched service quality, dedication, and operational excellence.

Key Points:

• Strongly emphasizes high-quality customer interactions, employing rigorous quality assurance processes.
• Focuses on data-driven insights that utilize advanced analytics, such as predictive and prescriptive analytics.
• Known for multilingual support and customized client solutions.

Telus Digital, formerly known as Telus International, is a well-known call center company in the Philippines, established in 2005. It has been one of the top choices for call center outsourcing for its consistent, intelligent, and emotionally aware customer experience. It offers excellent workforce management with customer feedback tools to improve its service.

Key Points:

• Has earned recognition for its focus on environmental sustainability.
• Emphasizes employee well-being, inclusion, and emotional intelligence in service delivery.
• Supports 50+ customer‑experience (CX) languages and 500+ data‑annotation dialects.

Accenture is one of the best outsourcing providers in the Philippines, offering robust customer service, back-office solutions, and technical support. It invests heavily in talent development programs that provide consistently high-quality customer service.

Key Points:

• Employs a highly skilled and trained workforce to handle customer queries and technical support.
• Scales its services based on your on-demand business needs, offering high scalability.
• Elevates call center services into comprehensive CX solutions through cutting-edge solutions in cloud, data analytics, and AI.

PITON-Global is recognized for its premium call center outsourcing services, characterized by strict quality control and adherence to compliance standards. Its primary focus is on high-performance teams for demanding industries. With over 20 years of experience in the call center industry, the company has earned recognition for its excellence, including the Excellence BPO award.

Key Points:

• Leverages a smaller client base to ensure personalized and responsive service.
• Enables seamless CX by connecting customer support systems (voice/chat) with back-office workflows (data entry, fraud detection).
• Provides HIPAA-compliant and ISO-certified call center services that handle sensitive data securely.

Open Access BPO is a call center company based in the Philippines that has grown significantly from a small telemarketing company into a multinational business. The company serves industries such as e-commerce, fintech, and SaaS with 24/7 coverage. Its highly customizable services are tailored to meet the unique needs of each client.

Key Points:

• Includes customer experience management, content moderation, and knowledge processes for outsourcing.
• Holds high employee satisfaction through competitive pay, an inclusive culture, and growth opportunities.
• Integrates AI, encryption tools, business intelligence, and call analytics to reduce human error and enable smarter decisions.

Analyze what kind of services you require and search for a call center that serves your type of business. Moreover, learn about their technology and infrastructure, and research pricing plans.

Start by identifying the type of support your business needs: customer service, technical assistance, lead generation, or a combination of these. This will help you shortlist providers that specialize in those services.

Choose a call center with experience in your industry. Their prior experience will ensure better strategic call handling and fewer errors, making them more efficient in addressing your specific needs.

Take a look at their advanced technological features, including CRM integration, IVR, and AI-based reporting. Additionally, ensure the center has robust internet reliability and effective disaster recovery systems.

Verify if the pricing is based on per-agent, per-minute, or per-call rates. More importantly, see if the cost aligns with the service quality and features provided. Avoid hidden charges and ensure transparency in billing.

Exceptional workforce and technological advancements make the Philippines a go-to destination for businesses to enhance their customer service operations.

However, outsourcing call centers comes with its challenges, such as the potential for high costs and the complexity of selecting the right provider. While outsourcing can save you money on labor, the fees for specialized services, especially with premium providers, can add up quickly.