Justcall vs. Quo (OpenPhone): Which VoIP Provider is the Best?
Summarize this blog with:
Many businesses are adopting VoIP (Voice over Internet Protocol) solutions over traditional phone lines for cost-effective and reliable internet-based calling. Among the top options, JustCall and Quo (OpenPhone) are two leading platforms, each tailored to different business needs.
Whether you’re looking for a system for scaling a customer support team, managing a small team, or setting up a system for personal or business use, it’s important to understand how these platforms differ.
In this guide, we’ll explore JustCall vs. Quo, including their pros, cons, and pricing, to help you find the VoIP solution that best fits your business.
Key Highlights:
Quo is a cloud-based business phone system with simple setup and affordable pricing, suitable mostly for small businesses.
JustCall is an AI-powered, cloud-based business communication platform with advanced telephony features, built for large teams.
JustCall supports multi-channel engagement across voice, SMS, and WhatsApp, while Quo focuses on calling, voicemail, and texting with AI assistance.
JustCall provides virtual numbers in 70+ countries, giving businesses global reach. On the other hand, Quo mainly covers the US and Canada.
JustCall Overview
JustCall is a cloud-based VoIP phone system that simplifies business communication across multiple channels, including voice, SMS, email, and WhatsApp. It is primarily built for sales, customer support, and remote teams, offering features like multi-level Interactive Voice Response (IVR), call forwarding, power dialers, call recording, and Automatic Call Distribution (ACD).
With AI-powered tools such as AI voice agents, AI copilot, and SMS automation, JustCall enables businesses to handle inquiries 24/7, reduce response times, and improve overall customer interactions. It also offers free calling, messaging, and transcription credits in the US, Canada, Australia, and the United Kingdom.
Top Features
- Power Dialer
- Offline Calls
- Group Texting
- Cold Transfer
- Click-to-Call
- Auto Dialer
- Compliance Support
- AI Call Scoring
- AI Coaching
- Predictive Dialer
Pros and Cons
Pros Cons
Pricing Plans
Category Plan Price (Per User/Month)AI Communication Suite Team $39 Pro $69 Pro Plus $109 Business Custom Sales Suite SalesPro Custom/Contact Sales AI Voice Agent (Add‑on) Agent Lite $99 Agent Max $249 Pay‑As‑You‑Go $0.99/min
OpenPhone (Quo) Overview
Quo, formerly OpenPhone, is an AI-powered business phone system designed to manage calls, texts, voicemails, and contacts in one unified platform. It offers features like shared numbers, call recording, auto attendant, and phone menu routing, making it easy for multiple team members to manage the same line and deliver personalized customer experiences.
In addition, Quo offers a comprehensive analytics dashboard that helps managers review call volumes, monitor missed calls, and measure team performance across numbers and departments. It also integrates with tools like HubSpot, Salesforce, Zapier, and Make, and provides a dedicated Application Programming Interface (API) for creating custom workflows.
Features
- Group Messaging
- Basic Call Forwarding
- Call Views
- Call Hold
- Advanced Call Forwarding
- Voicemail Transcripts
- Call Recording
- Auto-replies
- Scheduled Messages
- AI Message Responses
- AI Contact Suggestions
- AI Call Summaries and Transcripts
- AI Call Tags
Pros and Cons
Pros Cons
Pricing Plans
Plan Price (Per User/Month)Starter $19 Business $33 Scale $47
Quo (OpenPhone) vs. Just Call: Key Differences
While both JustCall and Quo offer cloud-based phone systems, they differ in terms of features, target audience, AI capabilities, virtual numbers availability, scalability, and pricing plans.
- Target Audience: JustCall targets growing businesses, sales teams, and customer support departments that need multi-channel communication. Meanwhile, Quo focuses on small to midsize teams seeking an AI-powered, easy-to-use phone system for quick setup and collaboration.
- AI Capabilities: JustCall uses AI tools like AI voice agents and SMS automation to handle customer inquiries, transcribe calls, and improve agent productivity. In contrast, Quo’s AI receptionist, Sona, answers calls 24/7, generates summaries, and tags calls, streamlining after-hours communication.
- Virtual Numbers Availability: JustCall offers virtual numbers in over 70 countries, supporting global operations. Quo currently provides virtual numbers mainly in the US and Canada, limiting international reach.
- Pricing and Plans: The starting price for JustCall is $39/user/month, offering scalable features for small and large teams. In contrast, Quo’s starting price is $19/user/month for the basic plan with essential features.
- Business Integration: JustCall integrates with a wide range of platforms like Salesforce, HubSpot, Zendesk, and Zapier, enabling deep workflow automation. Quo integrates with key CRMs such as HubSpot and Salesforce and provides an API for custom workflows.
JustCall vs. Quo – Quick Comparison
The table below compares JustCall and Quo (OpenPhone) across key aspects to help businesses choose the right cloud-based phone system for their needs.
Aspect | JustCall | Quo |
| Features Availability | Multi-level IVR, call forwarding, power dialers, automated call distribution (ACD), AI voice agents, SMS automation, call recording, and advanced analytics. | Shared numbers, call recording, auto attendant, phone menu routing, Sona AI agent for call handling, tagging, and summaries. |
| Business Integrations | Integrates with 100+ business tools (Salesforce, HubSpot, Pipedrive, Freshdesk, ActiveCampaign). | Integrates with HubSpot, Salesforce, Zapier, Make, and custom API. |
| AI Capabilities | AI voice agents and copilot for automation, call insights, and workflow management. | Sona AI handles calls, qualifies leads, summarizes conversations, and automates tagging. |
| Virtual Numbers | Available in 70+ countries, ideal for global teams. | Available in the US and Canada, suitable for local or regional teams. |
| Analytics & Reporting | Advanced real-time dashboards, agent performance metrics, and detailed call analytics. | Daily, weekly, and monthly reporting highlights call activity, missed calls, and team performance. |
| Scalability & Flexibility | Highly scalable, supports large teams, multiple numbers, and integrations. | Scales well for small to midsize teams; advanced features like API and analytics are limited to higher plans. |
| Customer Support | Live chat, email, and phone support; enterprise-grade options. | Email support and limited live chat. |
| Pricing & Plans | Starting price is $39/user/month. | Starting price is $19/user/month. |
| Ease of Use | Requires some learning due to advanced features. | Intuitive, quick setup, minimal training required. |
| Security & Compliance | Strong security protocols, HIPAA compliance. | SOC-certified, HIPAA-compliant. |
What is the Better Choice Between Justcall & Quo?
Choosing between JustCall and Quo depends on your business needs. If your team requires advanced call automation and multi-channel support, go with JustCall. Quo, on the other hand, is ideal for businesses seeking AI-powered call handling and cost-effective pricing.
Pick JustCall if:
- You want a global virtual number for international calling.
- You handle high call volumes and need extensive CRM and business tool integrations.
- You want free calling, messaging, and transcription credits in the US, Canada, Australia, or the UK.
- Your business is growing and needs a scalable communication solution.
Pick Quo if:
- You prefer a simple, intuitive platform with easy setup.
- You want AI-powered call handling, including lead qualification and call summaries.
- You want cost-effective pricing for small to mid-sized teams.
- You need after-hours call coverage and reduced manual work for agents.
Conclusion
JustCall and Quo are both reliable business phone systems. JustCall stands out with its advanced call automation and multi-channel support, making it an excellent choice for growing teams or businesses. On the other hand, Quo focuses on simplicity, AI-powered call handling, shared inboxes, and cost-effective pricing, which makes it perfect for small to mid-sized teams.
If you’re looking for a solution that combines Quo’s ease of use with JustCall’s advanced automation, consider Calilio. Alongside the basic call management tools, Calilio offers AI-powered tools like call analytics, sentiment analysis, intelligent call distribution, and more. Our basic plan starts at just $15 per month. So, you get the simple, yet powerful phone system at an affordable price, including all the telephony features that modern businesses need.
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Frequently Asked Questions
Can I port my existing phone number to JustCall or Quo?
Yes, both JustCall and Quo allow you to port your existing phone numbers, so you can keep your existing business contacts when using the service.
Which platform offers better pricing: JustCall vs. Quo?
Do JustCall and Quo offer free trials?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
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