Top VoIP Phone Systems for Non-Profit Organizations: Features & Costs

Calilio is the best phone service for nonprofit organizations. It offers a cost-effective telephony solution for social enterprises with limited budgets and special discounts for nonprofit organizations. Thus, charitable organizations can access powerful, enterprise-grade communication tools without stretching their resources.
Calilio offers adaptable and interactive solutions for managing calls, messages, and virtual meetings. Moreover, its user-friendly platform helps nonprofits enhance communication with teams, donors, and volunteers efficiently.

Key Features:

• Automatic call distribution.
• Unified callbox.
• AI-powered reports.
• Call forwarding, routing, and more.

Pricing:

RingCentral is a cloud-based VoIP for nonprofit organizations to improve communication and collaboration. Features like video conferencing and mobile apps help social enterprises stay connected with teams, donors, and volunteers while reducing communication costs.
RingCentral offers special pricing and seamless integrations tailored to nonprofits’ needs. These include discounted rates and integration with project management software or communication tools useful in managing nonprofit organizations' operations.

Key Features:

• Collaborative workspace.
• 400+ integrations.
• A personal AI assistant.
• Interactive Virtual Response (IVR).

Pricing:

Nextiva is a reliable VoIP service provider tailored for nonprofit organizations. Its key features, such as call routing, video conferencing, and CRM integrations, enable nonprofits to efficiently manage donor, volunteer, and administrative conversations.
Beyond providing communication solutions, Nextiva supports charitable causes through its charitable initiative, Nextiva Cares. Since 2015, Nextiva Cares has partnered with organizations such as the United Way and K2 Adventures Foundation, contributing over $100,000 and thousands of items to support various community initiatives.

Key Features:

• Auto-attendant.
• Conference calls & video meetings.
• Voicemail to email.
• Call analytics and reporting.
• Call recording and transcription.

Pricing:

Telzio is another reliable business phone system for charitable organizations. Through its nonprofit program, it offers significant discounts and even sponsors phone services for qualifying organizations. Moreover, its custom phone menus for calling and texting also enable non-profit organizations to reach the maximum people easily for the welfare service.

Key Features:

• Dedicated account manager.
• World-class tech support.
• Compliant SMS services for broader audience engagement.
• Toll-free hotlines.

Pricing:

Ooma is a dependable phone system for nonprofit organizations. Its top features are a 24/7 virtual receptionist and advanced call routing. When you get the call from the donors or volunteers, you can transfer it to the right team in just a second. In case your agent is not available to pick up a call, it records the voicemail and sends it directly to the email for quick response.
Key Features:

• Music on hold.
• Desktop app.
• Distinctive ringtones.
• Integration with Salesforce and Microsoft Dynamics.
• Automatic or manual call recording.

Pricing:

Aircall is a cloud-based phone system that enhances communication for nonprofit organizations with features like customizable call routing, shared inboxes, and integrations with CRM tools. These features help nonprofits manage calls efficiently, improving their responsiveness to donors and volunteers.
With a 50% discount for eligible nonprofits (only for annual contracts), Aircall ensures access to powerful communication tools at an affordable price. Furthermore, its easy setup process and mobile app support make it simple for teams to stay connected and productive, no matter where they are.

Key Features:

• 100+ integrations and API access.
• Softphone for desktop, Android, and iOS.
• Unlimited simultaneous outbound calls.

Pricing:

Talkroute is a flexible VoIP provider for non-profit organizations, offering a cost-effective cloud-based phone system with a special discount for charitable businesses. It offers nonprofits access to enterprise-level communication tools at affordable rates.

Talkroute allows you to route your incoming calls to any of your team members worldwide on their mobiles, laptops, or computers. As such, it helps you to stay connected with volunteers and beneficiaries regardless of their locations.

Key Features:

• Local, toll-free, 800, and vanity phone numbers.
• Call forwarding and routing.
• IVR (Interactive Voice Response).
• Voicemail.
• Personalized voicemail greetings.

Pricing:

When choosing the best VoIP phone system for your charity organization, select a dependable provider that can meet your needs, offer reliable customer support, and is easy to manage. Additionally, consider its cost-effectiveness, user-friendliness, and market reputation.

1. Customer Support Accessibility: Look for a phone system provider that offers multiple, reliable support channels, including phone, email, and live chat, with prompt response times.
2. Ease of Setup and Management: Choose a phone system with a user-friendly dashboard and mobile app. Nonprofits often work with limited resources, so selecting a system that’s easy to set up and manage will save time and effort
3. Scalability: Ensure the system allows you to easily add or remove lines/users, upgrade features, and adjust your plan as your nonprofit organizations evolve.
4. Integrations with Other Tools: Consider integration capability with platforms like CRM to streamline communication and organize donor data. Furthermore, choose the platform with efficient email marketing features to boost fundraising programs.
5. Customizable Features: Features such as call routing, voicemail, call recording, and conference calling can help your team stay organized and effectively communicate with donors, partners, and volunteers.
6. Reputation and Reviews: Check reviews and testimonials from other nonprofit organizations to understand the company’s reliability and how they handle support issues.

For non-profit organizations, the right phone system should be easy to use, cost-effective, and capable of supporting communication across teams, volunteers, and donors. It should simplify call management and enable quick communication to help non-profits stay organized and focused.
 

Calilio’s Basic or Business plan is the best phone plan for nonprofits since it is budget-friendly, has all the necessary call management features, and you get a special discount for being a nonprofit organization.

Key features to look for in a phone system for non-profits include VoIP capabilities, call forwarding, auto-attendant, CRM integration, scalability, and cost-effectiveness.

The cost of a phone system for non-profits typically ranges from $10 to $50 per user per month for cloud-based VoIP solutions. However, the exact cost varies depending on the provider.

No, Google Voice is not free for nonprofits. Though Google offers a free Google Workspace in its Nonprofit edition, it requires a separate paid add-on for Google Voice.