High-Performance Call Center Software for Travel & Hospitality
Get feature-rich, high-performing call center software for hotels and hospitality service sectors. From reservations and check-ins to room service and event bookings, Calilio centralizes every call, tracks requests, and improves service quality in a single platform. Manage reservations, customer support, and staff coordination with ease.
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Get a Virtual Phone Number for Your Hospitality Call Center
Acquire local, mobile, or toll-free virtual phone numbers for hotels, resorts, and hospitality businesses from 100+ countries. Use one official number for reservations, services, and event inquiries, while sharing it across the front desk, housekeeping, and F&B teams, preventing missed bookings and wait times.
Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.
Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.
How to Set Up a Call Center Software for Your Hospitality Business?
Begin by purchasing or porting your hotel’s phone numbers. Add reception, reservations, concierge, and support staff to the platform, then configure call flows so guests are routed instantly to the right department. Start managing bookings, room service, and guest inquiries seamlessly from any device.
Get StartedStep 1
Sign up for Calilio and log in to your dashboard.
Step 2
Buy a local, mobile, or toll-free number, or port your existing ones.
Step 3
Add members to your workspace and assign them roles.
Step 4
Share numbers with your team and build IVR menus for proper routing.
Step 5
Start making inbound and outbound calls across devices.
CHOOSE COUNTRY
Use Hospitality Call Center Services in 100+ Countries
Expand your hotel and hospitality operations globally with Calilio in 100+ countries. Manage bookings, guest inquiries, and concierge requests across multiple locations with consistent communication at low international calling costs—no need to set up new phone lines or offices.
Features of Hotel & Hospitality Call Center Software
Calilio’s hotel call center software equips hospitality businesses with the tools to improve staff efficiency, from handling reservations to coordinating events. Our platform is designed to reduce wait times, boost service quality, and keep operations running smoothly to delight guests at every touchpoint.
Reason for Call & Call Conclusion
Log why guests called and how the issue was resolved. Keep every detail organized for future reference and better follow-up.
Custom Caller ID
Display your hotel’s official number on outgoing calls. Build trust so guests always recognize your call and answer quickly.
SMS & MMS
Send instant booking confirmations, event reminders, or room service updates via text or multimedia messages. Keep communication quick and professional.
Integrate Hotel Call Center Software with CRM for Workflow Automation
Calilio’s hotel and hospitality call center software integrates seamlessly with leading CRM and property management systems. Our platform stores every record, booking history, and call interaction in one place, ensuring faster service, fewer mistakes, and a consistent guest experience from check-in to check-out.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Use cases
Use Cases of Call Center Software for Hotels & Hospitality
Calilio adapts to the unique needs of hotels, resorts, and hospitality groups. It empowers staff to deliver seamless guest experiences, manage high call volumes, and maintain consistent communication across every touchpoint.
Front Desk & Reservations
Handle room bookings, manage waitlists, and confirm changes instantly with IVR and smart routing, reducing missed reservations.
Concierge Services
Assist guests with local recommendations, activity bookings, and transportation arrangements while keeping all details logged in one system.
Housekeeping & Maintenance Requests
Track guest requests for housekeeping or repairs, forward them to the right team, and ensure follow-ups are completed without delay.
Food & Beverage Orders
Manage in-room dining, restaurant reservations, and banquet service inquiries through a centralized call flow, ensuring orders never get lost.
Event & Conference Management
Capture inquiries for weddings, business conferences, and banquets. Automate callbacks for quotes, confirmations, and schedule adjustments.
Multi-property & Franchise Hotels
Share numbers across multiple locations, route calls to the correct property, and standardize guest service for chain hotels and resorts.
Loyalty & Membership Programs
Support loyalty members with account queries, reward redemptions, and exclusive booking requests while maintaining consistent guest records.
Discover Top Call Center Software for Hotel & Hospitality Services
| Feature | Calilio | Convin | CloudTalk | Aircall | Genesys Cloud CX |
|---|---|---|---|---|---|
| Starting Price (per user) | $15 per user/month | Custom pricing varies by deployment | Around $25 per user/month for the basic plan | Starts around $30–$40 per user/month | From $75 per user/month for the base plan, higher for advanced tiers |
| Virtual Phone Numbers | Available in 100+ countries | Available, supports international hospitality operations | Available in 70–160+ countries, depending on plan | Local and toll-free numbers across multiple countries (varies by plan) | Global number support in multiple regions (usually as add-ons) |
| Call Management | IVR, call queues, routing, number sharing, call forwarding, analytics | Full call handling, routing, scripting, and real-time monitoring | Robust features: queues, IVR, routing, and outbound dialer | Strong call management, including IVR, routing, queues, and forwarding | Enterprise-grade: omnichannel routing, workforce management, real-time insights |
| Unified Callbox | Yes, single dashboard for calls, SMS, and numbers | Yes, unified guest engagement hub | Yes, unified dashboard for voice, SMS, and more | Yes, centralized inbox/dashboard for agents | Yes, unified agent desktop across voice, chat, email, and other channels |
| Hotel & Hospitality Features | Booking and reservation handling, guest callbacks, delivery updates, events | Guest preferences, booking engine and PMS integration, guest history, upsell | Custom routing for groups, multilingual support, VIP call handling | General features usable in hotels, but less tailored for hospitality workflows | Advanced hospitality-ready features: loyalty integration, guest experience insights |
| AI Call Reports | Yes, including summaries, sentiment analysis, and key insights | Yes, with real-time coaching, AI scoring, and analytics | Available in higher plans (includes transcription and summaries) | Available as add-ons or higher-tier features | Yes, advanced AI insights and analytics built in |
| Call Recording | Yes | Yes | Yes | Yes | Yes |
| Call Transcription | Yes | Yes, with AI-based transcription and analysis | Yes, depending on plan | Available with certain add-ons | Yes |
| CRM Integration | Yes, integrates with PMS and hospitality CRMs | Yes, integrates with hotel PMS and CRM systems | Yes, integrates with multiple CRMs | Yes, integrates with major CRMs | Yes, strong CRM and PMS integration options |
| Mobile App | Yes | Yes, supports mobile agents and remote hospitality teams | Yes | Yes | Yes |
| 24/7 Support | Yes | Yes, especially for enterprise clients | Yes, depending on the plan | Yes, in higher-tier or enterprise packages | Yes, full enterprise-grade support |
| Ideal For | Small to medium hotels, boutique properties, and multi-location groups | Medium to large hotels, resorts, and chains focusing on AI guest experience | Small to mid-size hotels, B&Bs, boutique hotels, and international operations | Small to mid-size hotels, B&Bs, and restaurants needing flexible call handling | Large hotel chains, luxury resorts, and international hospitality brands |
Calilio Pricing Plans for Hotels & Hospitality of All Sizes & Budget
Choose a Calilio pricing plan that scales with you. Prices start at just $15 per user/month with access to powerful features like IVR, call analytics, and AI reports, making it flexible for hotels and hospitality sectors of every size.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is hotel and hospitality call center software?
Hotel and hospitality call center software is a cloud-based phone system that centralizes guest communication for hotels, resorts, and hospitality groups. Staff can manage reservations, room service, event inquiries, and complaints in one place, making service faster and more organized.
Why do hotels need call center software?
Can I keep my existing hotel phone numbers?
How do virtual phone numbers help in the hospitality service sector?
How does call center software improve guest experience?
Can hotels with multiple locations share the same number?
What kind of analytics does Calilio track?
Can my staff use Calilio on mobiles or tablets?
Is Calilio secure for guest information?
How quickly can a hotel call center software get started?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
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Phone numbers
Get International Phone Numbers
Singapore
|Australia
|New Zealand