Travel & Hospitality

High-Performance Call Center Software for Travel & Hospitality

Q: Why do hotels need call center software?

Hotels need call center software to deal with hundreds of calls daily, from booking requests and check-in queries to dining and spa reservations. It ensures every call is answered, directed to the right staff, and tracked, so no guest is left waiting or repeating themselves.

Q: Can I keep my existing hotel phone numbers?

Yes, you can keep and use your existing hotel phone number. You can port your hotel’s current numbers to Calilio and enable guests to continue dialing the same familiar numbers.

Q: How do virtual phone numbers help in the hospitality service sector?

In hospitality service sectors, virtual numbers allow businesses to manage customer inquiries, reservations, and support efficiently without exposing personal contact information. They enable seamless communication across multiple channels while enhancing privacy, flexibility, and customer experience.

Q: How does call center software improve guest experience?

Call center software improves guest experience by providing quick resolutions without long holds and routing calls instantly to the right department. Moreover, AI-powered reports help staff respond more personally by remembering guest preferences and past interactions.

Q: Can hotels with multiple locations share the same number?

Yes, hotels with multiple locations or franchises can share the same number with the help of the number-sharing feature. A single contact line can be used across all branches or franchises. Calls are automatically routed to the right property or central desk, ensuring consistent service without confusion.

Q: What kind of analytics does Calilio track?

Calilio tracks call volumes, average wait times, missed calls, and outcomes. Additionally, its AI generates call summaries, identifies reasons for calls, and detects guest sentiment — whether happy, frustrated, or neutral. These insights help managers improve service quality.

Q: Can my staff use Calilio on mobiles or tablets?

Absolutely. Staff can use Calilio on mobile devices, tablets, or any other connected device. Since the platform is cloud-based, your team can log in from anywhere with an internet connection — perfect for managers on the move, concierge staff in the lobby, or housekeeping teams handling special requests.

Q: Is Calilio secure for guest information?

Yes. Calilio uses enterprise-grade encryption and role-based access. Only authorized staff can view recordings or guest details, ensuring protection for sensitive data such as payment requests or VIP guest information.

Q: How quickly can a hotel call center software get started?

Most hotel call center software can go live within a day. Simply create your account with a reliable call center software provider, port or purchase numbers, add your staff, and configure call flows. Once set up, your team can immediately handle reservations, service requests, and guest support from any device.

Get feature-rich, high-performing call center software for hotels and hospitality service sectors. From reservations and check-ins to room service and event bookings, Calilio centralizes every call, tracks requests, and improves service quality in a single platform. Manage reservations, customer support, and staff coordination with ease.

Automate callbacks for missed bookings or guest follow-ups using the Power Dialer.

Handle reservations, inquiries, and concierge requests with IVR, call routing, and number sharing.

Record, monitor, and analyze guest conversations with AI-powered insights.

Share numbers across locations and departments to balance peak-time call loads.

Hotel receptionist using VoIP phone system with guest call management dashboard showing caller ID and call history

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Get a Virtual Phone Number for Your Hospitality Call Center

Acquire local, mobile, or toll-free virtual phone numbers for hotels, resorts, and hospitality businesses from 100+ countries. Use one official number for reservations, services, and event inquiries, while sharing it across the front desk, housekeeping, and F&B teams, preventing missed bookings and wait times.

No Numbers Found

Note:

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

How to Set Up a Call Center Software for Your Hospitality Business?

Begin by purchasing or porting your hotel’s phone numbers. Add reception, reservations, concierge, and support staff to the platform, then configure call flows so guests are routed instantly to the right department. Start managing bookings, room service, and guest inquiries seamlessly from any device.

Get Started

Step 1

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Hospitality Call Center Services in 100+ Countries

Expand your hotel and hospitality operations globally with Calilio in 100+ countries. Manage bookings, guest inquiries, and concierge requests across multiple locations with consistent communication at low international calling costs—no need to set up new phone lines or offices.

allafricaasiaeuropenorth americaaustraliasouth america

FEATURES

Features of Hotel & Hospitality Call Center Software

Calilio’s hotel call center software equips hospitality businesses with the tools to improve staff efficiency, from handling reservations to coordinating events. Our platform is designed to reduce wait times, boost service quality, and keep operations running smoothly to delight guests at every touchpoint.

IVR (Interactive Voice Response)

Guide guests straight to reservations, concierge, or room service without making them wait. Reduce transfers and connect callers to the right team instantly.

Power Dialer

Run automated callbacks for missed reservations, booking confirmations, or event inquiries. Save your staff hours of manual dialing and keep guests updated.

Sentiment Analysis

Identify if a guest sounds happy, confused, or upset during a call. Spot problems early and improve guest satisfaction on the spot.

Reason for Call & Call Conclusion

Log why guests called and how the issue was resolved. Keep every detail organized for future reference and better follow-up.

Custom Caller ID

Display your hotel’s official number on outgoing calls. Build trust so guests always recognize your call and answer quickly.

Most Used Words & Call Tags/Notes

Track common words used by guests like “booking”, “check-in”, or “late checkout”. Tag calls with notes to make service faster and more personalized.

Call Recording & Playback

Record every call for training, dispute resolution, or guest feedback tracking. Replay conversations anytime to ensure quality and accuracy.

Internal Messaging

Allow reception, concierge, and housekeeping teams to chat instantly. Improve coordination so guests get faster service without being put on hold.

SMS & MMS

Send instant booking confirmations, event reminders, or room service updates via text or multimedia messages. Keep communication quick and professional.

AI Call Reports

Get automatic call summaries, sentiment analysis, and reasons for calls after every guest interaction. Use these insights to train staff and deliver consistent guest experiences.

Integrate Hotel Call Center Software with CRM for Workflow Automation

Calilio’s hotel and hospitality call center software integrates seamlessly with leading CRM and property management systems. Our platform stores every record, booking history, and call interaction in one place, ensuring faster service, fewer mistakes, and a consistent guest experience from check-in to check-out.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration

Use Cases

Use Cases of Call Center Software for Hotels & Hospitality

Calilio adapts to the unique needs of hotels, resorts, and hospitality groups. It empowers staff to deliver seamless guest experiences, manage high call volumes, and maintain consistent communication across every touchpoint.

Front Desk & Reservations

Handle room bookings, manage waitlists, and confirm changes instantly with IVR and smart routing, reducing missed reservations.

Concierge Services

Assist guests with local recommendations, activity bookings, and transportation arrangements while keeping all details logged in one system.

Housekeeping & Maintenance Requests

Track guest requests for housekeeping or repairs, forward them to the right team, and ensure follow-ups are completed without delay.

Food & Beverage Orders

Manage in-room dining, restaurant reservations, and banquet service inquiries through a centralized call flow, ensuring orders never get lost.

Multi-property & Franchise Hotels

Share numbers across multiple locations, route calls to the correct property, and standardize guest service for chain hotels and resorts.

Calilio AI-powered business phone system website on mobile

Event & Conference Management

Capture inquiries for weddings, business conferences, and banquets. Automate callbacks for quotes, confirmations, and schedule adjustments.

Loyalty & Membership Programs

Support loyalty members with account queries, reward redemptions, and exclusive booking requests while maintaining consistent guest records.

Discover Top Call Center Software for Hotel & Hospitality Services

Feature	Calilio	Convin	CloudTalk	Aircall	Genesys Cloud CX
Starting Price (per user)	$15 per user/month	Custom pricing varies by deployment	Around $25 per user/month for the basic plan	Starts around $30–$40 per user/month	From $75 per user/month for the base plan, higher for advanced tiers
Virtual Phone Numbers	Available in 100+ countries	Available, supports international hospitality operations	Available in 70–160+ countries, depending on plan	Local and toll-free numbers across multiple countries (varies by plan)	Global number support in multiple regions (usually as add-ons)
Call Management	IVR, call queues, routing, number sharing, call forwarding, analytics	Full call handling, routing, scripting, and real-time monitoring	Robust features: queues, IVR, routing, and outbound dialer	Strong call management, including IVR, routing, queues, and forwarding	Enterprise-grade: omnichannel routing, workforce management, real-time insights
Unified Callbox	Yes, single dashboard for calls, SMS, and numbers	Yes, unified guest engagement hub	Yes, unified dashboard for voice, SMS, and more	Yes, centralized inbox/dashboard for agents	Yes, unified agent desktop across voice, chat, email, and other channels
Hotel & Hospitality Features	Booking and reservation handling, guest callbacks, delivery updates, events	Guest preferences, booking engine and PMS integration, guest history, upsell	Custom routing for groups, multilingual support, VIP call handling	General features usable in hotels, but less tailored for hospitality workflows	Advanced hospitality-ready features: loyalty integration, guest experience insights
AI Call Reports	Yes, including summaries, sentiment analysis, and key insights	Yes, with real-time coaching, AI scoring, and analytics	Available in higher plans (includes transcription and summaries)	Available as add-ons or higher-tier features	Yes, advanced AI insights and analytics built in
Call Recording	Yes	Yes	Yes	Yes	Yes
Call Transcription	Yes	Yes, with AI-based transcription and analysis	Yes, depending on plan	Available with certain add-ons	Yes
CRM Integration	Yes, integrates with PMS and hospitality CRMs	Yes, integrates with hotel PMS and CRM systems	Yes, integrates with multiple CRMs	Yes, integrates with major CRMs	Yes, strong CRM and PMS integration options
Mobile App	Yes	Yes, supports mobile agents and remote hospitality teams	Yes	Yes	Yes
24/7 Support	Yes	Yes, especially for enterprise clients	Yes, depending on the plan	Yes, in higher-tier or enterprise packages	Yes, full enterprise-grade support
Ideal For	Small to medium hotels, boutique properties, and multi-location groups	Medium to large hotels, resorts, and chains focusing on AI guest experience	Small to mid-size hotels, B&Bs, boutique hotels, and international operations	Small to mid-size hotels, B&Bs, and restaurants needing flexible call handling	Large hotel chains, luxury resorts, and international hospitality brands

SELECT PLAN

Calilio Pricing Plans for Hotels & Hospitality of All Sizes & Budget

Choose a Calilio pricing plan that scales with you. Prices start at just $15 per user/month with access to powerful features like IVR, call analytics, and AI reports, making it flexible for hotels and hospitality sectors of every size.

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls

SMS/MMS

Virtual numbers

Call center workflows

Save 20% on annual plan

Standard

$15User/Month

billed annually ($180/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $9.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

User Limit: 10
Free 1 Local Number
Phone Number Sharing
Buy or Port Virtual Numbers100+ countries
International CommunicationCalls, Messages, Attach Files
Phone Number Sharing
Call Forwarding
Call Recordings
Basic Call Analytics

Get Started

Premium

$35User/Month

billed annually ($420/year)

Ideal for growing businesses, franchises, and call centers.

Value: $40.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

Unlimited Users
Inbound Call ManagementIVR, Business hours
Outbound Call ManagementPower dialer, Call disposition
Live Call MonitoringListen, Whisper, Barge-in & End calls
AI Call Reporting Transcription, Sentiment analysis and more
Saved Replies
Call Transfer
Dedicated Account Manager
AI-powered Call Analytics

Get Started

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

Dedicated Account Manager
Developer Support
Phone and Whatsapp Support
Additional Free Calls/SMS
API and Webhook AccessComing Soon

Contact Sales

Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Q&A

Frequently asked questions

What is hotel and hospitality call center software?

Hotel and hospitality call center software is a cloud-based phone system that centralizes guest communication for hotels, resorts, and hospitality groups. Staff can manage reservations, room service, event inquiries, and complaints in one place, making service faster and more organized.

Why do hotels need call center software?

Can I keep my existing hotel phone numbers?

How do virtual phone numbers help in the hospitality service sector?

How does call center software improve guest experience?

Can hotels with multiple locations share the same number?

What kind of analytics does Calilio track?

Can my staff use Calilio on mobiles or tablets?

Is Calilio secure for guest information?

How quickly can a hotel call center software get started?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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