Rated 4.6 out of 5 with 125+ reviews

Simultaneous Ring — Every Agent Rings, First to Answer Wins

When a call comes in, every agent in the ring group rings at the same time. Whoever picks up first takes the call, and ringing stops for everyone else — so callers are answered at the speed of your fastest available person.

  • Every assigned agent rings the moment a call comes in
  • First to answer takes the call — ringing stops for the rest
  • Set how long the group rings before your fallback kicks in
  • Works on mobile app, desktop app and web dashboard
Set up in 5 minutes
No PBX required.
14-day money-back guarantee

Telephony Partner of 1000+ Businesses Worldwide

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4.6/5
125+ Reviews|16+ Badges
4.9/5

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Definition

What Is Simultaneous Ring?

Simultaneous ring is a call distribution strategy where an incoming call rings every assigned agent at the same time. The first agent to answer connects with the caller, and ringing stops for everyone else instantly.

In Calilio, it lives inside your call flow — you choose which agents belong to the ring group and how long the group rings before the call moves to the next step you've defined. No caller ever waits on one person's desk.

The End of “Let It Ring, Someone Else Will Get It”

When a call rings one desk at a time, every busy, away or off-shift agent adds seconds the caller spends deciding to hang up. Ringing everyone at once removes the waiting entirely.

Without simultaneous ring

The call rings one desk while three available people sit nearby

Callers hang up after 20-30 seconds of unanswered ringing

One agent at lunch or in a meeting means a missed call

Nobody knows whose "turn" it was, so nobody picks up

Missed calls turn into voicemail, callbacks and lost momentum

The team finds out about the missed call hours later

With Calilio

Everyone rings at once, so the call is answered by whoever is genuinely free first.

Answer speed is your fastest agent, not the slowest branch of a routing chain.

Busy agents are simply skipped — their status never delays the caller.

Ringing stops instantly for the rest the moment someone picks up.

Your fallback always catches the call if nobody answers within the ring time.

Every call is logged with recordings and AI call reports available for review.

How It Works

How Do You Set up Simultaneous Ring on Calilio?

Four steps inside your call flow — a couple of minutes, once.

1

Open your call flow
Go to Settings → Call Flow and open the flow for the number you want to configure. Ring strategy is a step inside it.

2

Choose Simultaneous Ring
Select Simultaneous as the ring strategy for this flow.

3

Add agents to the ring group
Pick the team members who should ring together. Add or remove people anytime as the team changes.

4

Set the time of ringing and fallback
Choose how long the group rings — say 30 seconds — and what happens if nobody answers: voicemail, another team, or your AI Voice Agent.

Never Dead Air

Answered Fast — Or Handled Well

Most calls get picked up in the first few seconds when a whole team rings. And when nobody can answer, the call never rings into silence — it moves to whatever fallback you set in the flow, so the caller always reaches something useful.

  • Route unanswered calls to voicemail with instant notifications
  • Send them to another team or an IVR menu instead
  • Let your AI Voice Agent answer and take a message or book the caller in\
  • Missed-call visibility in your call history, so nothing slips silently
call routing settings showing simultaneous ring with agents and a robot mascot

Sarah answered in 6 seconds — ringing stopped for everyone else.

Who Uses It

For Teams Where Anyone Can Take the Call

If any available person on your team can help the caller, ringing everyone at once is the fastest possible way to answer.

Support Desks

Three people share one line — whoever is free picks up, and nobody plays "was that yours?"

Urgent & On-call Lines

Service hotlines where every second of ringing is a second the caller reconsiders.

Clinics & Practices

Front-desk and back-office staff ring together, so patients reach a person, not a machine.

Front of House

Reception numbers where the receptionist is whichever team member is nearest a phone.

Small Sales Teams

Inbound leads answered on the first ring convert better than leads that reach voicemail.

Field & Trade Businesses

Office and mobile staff ring at once — whoever isn't on a roof takes the call.

Select Plan

Simultaneous Ring Is Included — Pick the Plan That Fits Everything Else

Ring strategies, call flows, IVR and recording come with every Calilio plan. Choose based on the outbound and reporting tools your team needs.

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $7.29

Free Calls & SMS/MMS

200 outgoing minutes & 100 incoming minutes

100 outbound SMS & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • Internal Team Communication
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $36.44

Free Calls & SMS/MMS

1000 outgoing minutes & 500 incoming minutes

500 outbound SMS & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Bulk SMS
  • Saved Replies
  • Call Transfer
  • AI-powered Call Analytics
  • 24/7 customer support
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.
FAQs

Frequently asked questions

What is simultaneous ring?

Simultaneous ring is a call distribution strategy where an incoming call rings every assigned agent at the same time. The first agent to answer takes the call, and ringing stops instantly for everyone else. In Calilio it's configured inside your call flow.

What happens if nobody answers?

Does simultaneous ring work on mobile?

Can I choose which agents ring?

What happens when an agent is already on a call?

Is simultaneous ring included in my plan?

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Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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