Top 10 VoIP Service Providers [With Features and Pricing]

This VoIP service providers comparison outlines features, pricing, and ideal use cases to simplify your decision.

Calilio is a VoIP (Voice over Internet Protocol) service provider designed for businesses of all sizes. It enables you to make and receive VoIP calls from anywhere using any internet-connected device, such as a laptop or phone.

In Calilio, you can get virtual phone numbers from over 100 countries, allowing you to make international calls at local rates. It also offers features such as call recording, call summaries, and real-time transcription, which help teams review customer interactions and improve communication quality.

Calilio is also ideal for customer-facing industries like restaurants, healthcare providers, dental clinics, hospitality, retail, e-commerce, and real estate. For industry-specific needs, Calilio supports businesses in automotive, transport and logistics, manufacturing, tech companies, and the BPO industry.

Features

• AI-powered call reports
• Call tagging
• Business hours
• Call queue
• Voicemail-to-email
• IVR (Interactive Voice Response)
• Power dialer
• Call recording
• Canned responses

Pros

• Easy setup and scale
• Supports global communication
• Clean interface for agents and admins
• Accurate AI-generated call insights

Cons

• Need more internet bandwidth
• Frequent updates might create complexity for beginners

CallHippo is an easy-to-use VoIP system designed for small to mid-sized businesses. It offers virtual phone numbers in over 50 countries, allowing you to establish a global presence. With features such as call forwarding, automated dialers, and real-time call analytics, CallHippo enables sales and support teams to manage calls efficiently from anywhere.

CallHippo offers flexible pricing plans to suit different business needs while maintaining high-quality voice clarity and security. It also integrates with popular CRM and business tools, such as Salesforce, HubSpot, and Slack, helping customer support and sales teams enhance their communication workflows.

Features

• Intelligent call forwarding
• Call tagging
• Call analytics
• Interactive Voice Response (IVR)
• Power dialer
• Live call monitoring
• Voicemail features
• CRM integrations

Pros

• Clean dashboard for tracking call performance
• Affordable plans for growing businesses
• Supports international business operations
• Responsive support team
• Excellent for remote teams

Cons

• Limited call history
• Occasional voice delay in lower-tier plans

Pricing

RingCentral is a leading VoIP provider trusted by large enterprises and growing teams worldwide. It combines voice, messaging, video conferencing, and phone calls into a single unified system, making it perfect for large teams that need to collaborate.

RingCentral offers virtual phone numbers in over 100 countries, enabling businesses to establish a local presence worldwide and expand their global reach. It includes useful features like call forwarding, auto-attendant, call recording, and detailed call reports. It also integrates smoothly with popular apps like Microsoft 365, Salesforce, and Google Workspace.

Features

• IVR
• Call flip
• Call routing
• Call park
• Real-time call analytics
• Hot desking
• Visual voicemail
• Automatic call recording
• Caller ID

Pros

• Easy to use and set up
• Multiple users support
• Strong security and reliability
• Reduces unwanted background noise
• Highly scalable

Cons

• Pricing can be higher compared to some competitors
• Some features are locked behind premium plans
• Complex onboarding process

Nextiva is a feature-rich VoIP service provider built for businesses of all sizes, from startups to large enterprises. It’s known for its reliability and unified communications platform that combines voice, video, messaging, and collaboration tools into one easy-to-manage solution. It offers advanced features, including voicemail-to-email, call analytics, and AI-powered virtual assistants, which help to boost productivity and improve business communications.

Nextiva offers industry-specific solutions for businesses across various sectors, including accounting, healthcare, legal, real estate, education, automotive, high tech, logistics, restaurants, government, insurance, nonprofit, and retail.

Features

• Advanced call routing
• Auto-attendant
• Voicemail-to-email
• Live chat
• Call recording
• Real-time call analytics
• Call pulling
• Anonymous call rejection

Pros

• SOC-2 and HIPAA-compliant for secure communication
• Scalable for teams of all sizes
• Reliable call quality and uptime
• No Expensive Hardware

Cons

• Limited international number availability
• Some features are locked in higher-tier plans
• Costlier than many VoIP alternatives

Pricing

Nextiva offers two main plan types to serve businesses of all sizes:

• Small Business Plans: Ideal for teams of 1-100 users, offering flexible monthly or annual billing options.
• Enterprise Plans: Designed for larger organizations that need advanced customer experience tools, available with three pricing models: Per Agent/Month, Usage-Based, and Concurrent.

Small Business Plans Pricing Details:

Enterprise Plans Pricing Details:

Dialpad is a cloud-based VoIP provider designed to simplify business telephony through its AI-powered voice, video, and messaging capabilities in a single unified app.

What sets Dialpad apart is its real-time AI capabilities. It delivers live call transcriptions, automated summaries, and sentiment analysis, helping your teams stay focused while improving the quality of customer conversations. Its easy-to-use interface, strong call quality, and flexible pricing make it an excellent option for both small businesses and large companies.

It also integrates easily with popular business tools like Google Workspace, Microsoft 365, Salesforce, and Slack, helping teams collaborate effectively from anywhere.

Features

Grasshopper is a VoIP service provider built for entrepreneurs and small businesses. It provides features such as call recording, call forwarding, voicemail transcription, and a virtual receptionist that answers calls with custom greetings. It also offers mobile and desktop apps that let users stay connected from anywhere.

Grasshopper helps businesses maintain a professional image with local, toll-free, or vanity numbers, and its VoIP calling allows you to make calls over the internet. It also offers mobile and desktop apps that let users stay connected from anywhere.

Features

• Voicemail-to-email transcription
• Customized greetings
• Incoming call control
• Detailed call reports
• Simultaneous call handling
• Call forwarding

Pros

• Perfect for freelancers and startups
• Simple and easy installation
• No hardware required
• Clean user interface
• Flat-rate pricing

Cons

• Very limited analytics
• Limited reporting capabilities
• Lacks collaboration or AI tools

Pricing

Vonage is a cloud-based VoIP service provider recognized for its flexible cloud phone solutions for businesses of all sizes. It provides virtual phone numbers for local, toll-free, or short-code numbers, which can be set up and managed in over 80 countries.

Vonage includes features like virtual receptionists, call forwarding, voicemail transcription, and call analytics to support efficient business communication. It also enhances security and reliability through tools such as fraud protection, fraud defender, and 2FA (two-factor authentication) for secure user authentication.

Additionally, Vonage offers smooth CRM integrations with platforms such as Salesforce, HubSpot, and Zendesk.

Features

• Virtual receptionist
• Number porting
• Call screening
• Three-way calls
• Call flip
• Spam block

Pros

• Developer-friendly APIs and AWS integration for customization and scalability
• Advanced security tools like Verify (2FA) and Number Insight
• Supports global communication needs

Cons

• Pricing can get expensive with add-ons and advanced features
• Setup and customization may require technical expertise
• Some advanced features are only available on higher-tier plans

Pricing

Ooma is a well-established VoIP provider designed for businesses of all sizes. It offers two separate services: Ooma Telo and Ooma Office. Ooma Telo is designed for home phone use, while Ooma Office is for business users, making it a flexible choice for small teams and startups.

Ooma Office offers essential features, including unlimited calling across the U.S., Canada, and Mexico, a virtual receptionist, and advanced call management tools. Additionally, Ooma Office and Enterprise offer mobile and desktop apps, allowing users to manage calls and communicate efficiently.

Features

• Call blocking
• Music on hold
• Auto dialer
• Call screening
• Bulk SMS
• Video conferencing recording
• Call transfer

Pros

• Affordable entry-level plans
• 24/7 customer support
• Easy-to-use mobile and desktop apps

Cons

• Limited international number availability
• Some advanced features are only available in higher-tier plans
• Additional fees for extra phone numbers

Pricing

Aircall is a cloud-based VoIP phone system designed specifically for sales and support teams. With access to virtual phone numbers in over 100 countries, Aircall is ideal for businesses seeking advanced communication tools and a global presence.

Aircall supports AI voice agents and AI tools, offering services for various industries, including education, financial services, healthcare, and marketing and advertising. It also provides mobile and desktop apps that enable teams to manage calls, track performance, and stay connected.
Moreover, Aircall integrates smoothly with CRM and helpdesk platforms like Salesforce, HubSpot, Zendesk, Zoho, and Slack, helping teams operate efficiently.

Key Features

• Call queues
• Call recording
• IVR
• Block list number
• Warm transfer
• Intelligent call routing
• Voicemail transcription

Pros

• Highly customizable call workflows for better team coordination
• User-friendly interface that reduces training time
• Robust security features ensure call privacy and data protection

Cons

• Minimum of 3 users required
• Higher pricing compared to some competitors
• Some features are only available in higher-tier plans

Pricing

8x8 is a VoIP service provider designed for businesses of all sizes. It combines voice, video conferencing, and team messaging all in one platform. Its easy-to-use interface, combined with advanced call management features like auto-attendants, call recording, and analytics, helps businesses improve productivity and customer engagement.

With support for unlimited international calling in over 40 countries, it is ideal for businesses with distributed teams and international clients. It also provides smooth integrations with popular tools such as Salesforce, Microsoft Teams, and Google Workspace.

Features

• Advanced call routing
• Call recording
• Multi-level auto attendant
• Advanced queue management
• Real-time analytics
• Auto dialerCall queues
• Ring groups

Pros

• Robust security and compliance features
• Built-in video and team messaging
• Advanced analytics and reporting features
• Unlimited international calling (on select plans)

Cons

• Complex setup for smaller teams
• Higher-tier plans are required for full features

Pricing

To choose the right VoIP provider for your business, consider factors such as features, pricing, call quality, ease of use, customer support, security, scalability, and integration tools.

Compare the pricing models of different VoIP service providers, including monthly fees, setup costs, and any extra charges. Ensure that the pricing aligns with your budget and remains affordable as your business grows.

Check if the VoIP provider offers unlimited calling plans, especially for the regions where your business operates. Unlimited calls help control costs and simplify budgeting for frequent communication.

When selecting the best VoIP provider, prioritize those that offer features such as call summaries, real-time transcription, and call tagging to enhance performance.

Select a provider that grows with your business by offering flexible plans and easy options to add users or features as needed. It ensures your VoIP system can adapt as your company expands without causing disruptions or extra costs.

Choose providers with a reputation for clear, high-quality calls and strong uptime guarantees. Reliable connections minimize disruptions, ensuring your team stays productive and connected.

Choosing the right VoIP provider is essential for maintaining smooth business communication and operational efficiency. With so many options available, such as Calilio, RingCentral, Dialpad, and Ooma in the market, you should choose one that is budget-friendly and supports your team size. Also, it should offer the flexibility to meet your growing business needs.