RingCentral vs. 8x8: Which VoIP Phone System is Better?

RingCentral is a UCaaS (Unified Communications as a Service) solution that combines calling, messaging, and video conferencing into one easy-to-use platform. It runs on VoIP technology, so teams can make and receive calls over the internet rather than depending on traditional phone lines. This gives businesses more flexibility, especially those with remote staff or multiple office locations.

The platform is known for its reliability, simple interface, and wide range of integrations with tools such as Microsoft Teams, Salesforce, and Google Workspace. It also includes features like call routing, analytics, voicemail-to-email, and auto-attendant. These tools make RingCentral a solid choice for both small businesses and large enterprises that need a dependable communication system.

• AI Assistant and Live Transcription
• Sentiment Analysis and Call Summaries
• Enterprise-grade Scalability
• Auto-receptionist and IVR
• Call Park and Hold
• Group and Direct Chat
• File Sharing and Task Management
• HD Video Meetings with Control
• 300+ Integrations

8x8 is an XCaaS (Experience Communications as a Service) platform that combines UCaaS and CCaaS into one unified solution. It goes beyond standard VoIP systems by offering advanced analytics and full omnichannel support for voice, chat, and digital channels.

Known for its strong international coverage, 8x8 offers local, mobile, and toll-free numbers in more than 100 countries and unlimited calling to over 40 countries on select plans. It also includes built-in contact center features, detailed analytics, and strong security standards like GDPR and ISO 27001 compliance.

• Unlimited Voice Calling to 40+ Countries
• HD Video Conferencing Up to 500 Participants
• Omnichannel Routing
• Call Whisper, Barge, and Monitor
• Conversational Intelligence
• AI Assistant
• Workforce Engagement Management (WEM) Tools

The main difference between RingCentral and 8×8 lies in focus and value. RingCentral is built for unified communication with strong collaboration and integration tools, while 8x8 highlights global calling, omnichannel support, and contact center capabilities.

When it comes to pricing, RingCentral provides transparent pricing on its website, i.e $20 per user per month for an annual subscription. Whereas 8x8 requires you to contact its sales team for detailed pricing.

Here are the pricing plans of RingCentral and 8X8:

RingCentral focuses on unified communications (voice, video, and chat) within a single dashboard. It’s ideal for teams that rely on collaboration and internal communication. 8x8, meanwhile, focuses more on call center and support operations. It provides strong analytics, IVR, and call routing options that enhance customer service efficiency.

RingCentral supports over 300 third-party integrations, including Salesforce, HubSpot, Microsoft Teams, and Google Workspace. Whereas 8x8 offers fewer integrations, mainly covering essentials like Google Workspace and Zendesk.

Both RingCentral and 8X8 provide virtual phone numbers in 100+ countries. However, 8x8 offers unlimited international calling to over 40 countries and local numbers in 100+ regions. In contrast, RingCentral requires add-ons or higher-tier plans for extended global calling.

RingCentral has a more polished and intuitive interface. It’s easy to set up and manage once you get familiar with it. 8x8, while functional, has a more technical dashboard that may take longer to learn for first-time users.

Both systems deliver clear, stable calls over the internet. RingCentral is known for slightly better uptime and fewer dropped calls, thanks to its global data centers. 8x8, though reliable, can experience minor delays during heavy traffic in some regions.

RingCentral includes team messaging, file sharing, and task management, making it easy for teams to communicate internally. Though 8x8 provides a messaging tool, it’s not as feature-rich as RingCentral’s workspace tools.

Both provide 24/7 support via chat, email, and phone. However, RingCentral often receives better ratings for quick and consistent responses. 8x8 support quality depends on the user’s plan, with slower responses reported in entry-level tiers.

Here’s a table comparing RingCentral vs. 8X8 for quick insights:

Between RingCentral and 8x8, choose RingCentral if your priority is reliable calling, easy collaboration, with advanced integrations. But if you prefer wider global calling coverage and built-in omnichannel communication, 8X8 is a better option.

Choose RingCentral if:

• You need strong video conferencing and daily team collaboration tools.
• Your business relies heavily on third-party integrations like Salesforce, HubSpot, or Microsoft Teams.
• You want a simple, easy-to-use interface for both admins and employees.
• You prioritize high call quality, consistent uptime, and responsive customer support.

Choose 8X8 if:

• Your business depends heavily on international calling and needs global phone numbers in many countries.
• You require built-in omnichannel support for voice, chat, SMS, and social channels.
• You want a combined UCaaS + CCaaS solution without relying on multiple vendors.
• You’re a small or mid-sized business looking for reliable VoIP with built-in analytics and contact center features.

Both RingCentral and 8x8 offer strong VoIP solutions, but the better choice depends on what your business needs. RingCentral suits teams that want a full communication platform with many integrations, while 8x8 works well for global businesses with omnichannel support.

But if you’re looking for a solution that blends simplicity, smart features, and affordability, Calilio stands out as the balanced alternative.

Calilio is a cloud-based phone system that supports global calling with virtual numbers from 100+ countries. It includes essential tools like IVR, call queue, call forwarding, and power dialer to help teams manage calls easily. You also get AI-powered call reports with transcriptions, summaries, sentiment analysis, and the reason for each call.

Plus, with pricing starting at $12 per user per month (annual plan), Calilio offers a practical mix of call management and AI features at an affordable cost.