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State guide
Massachusetts Call Recording Laws& Disclosure Generator
Massachusetts prohibits secret recording — all parties must have actual knowledge that the call is being recorded. Generate a Massachusetts-ready call recording consent script below — audio, short form, written notice and opt-in.
Generate Massachusetts DisclosureConsent type
all-party consent
Statute
Massachusetts General Laws Chapter 272, §99
Civil penalty
Actual and punitive damages, plus attorney's fees.
Criminal penalty
Up to 5 years in state prison or a fine, depending on the offense.
The generator
Build your Massachusetts call recording disclosure
The generator is pre-locked to Massachusetts. Pick your use case, tone and formats — the disclosure updates live.
Massachusetts
All-Party ConsentMassachusetts prohibits secret recording — all parties must have actual knowledge that the call is being recorded.
Last reviewed: 2026-05-14 · Unreviewed placeholder content
Audio script (IVR / call opening)
Please be aware that this call is being recorded for quality assurance and training purposes. Continuing the call confirms you have been notified of the recording.
Short form (live agent intro)
Quick note before we start — this call is being recorded for quality assurance and training purposes.
Written notice (email / contract)
Notice of Call Recording: Calls to and from [Business Name] are recorded for quality assurance and training purposes. Massachusetts prohibits secret recording under M.G.L. c.272 §99, so we notify every caller before recording begins.
Long-form opt-in
I acknowledge that [Business Name] records phone calls for quality assurance and training purposes and that I have been notified before recording. I understand Massachusetts prohibits secret recording.
This is guidance, not legal advice.
This generator produces templates from a knowledge base of call recording rules. It is not a substitute for qualified legal counsel and does not guarantee compliance with every law that may apply to your business. Consult an attorney for advice specific to your situation.
100% private — generation runs entirely in your browser. Nothing is sent to a server.
In depth
Massachusetts call recording law — a complete guide
What the rule is, the nuance behind it, the penalties, and how to record compliantly in Massachusetts.
The rule in Massachusetts
Massachusetts prohibits secret recording — all parties must have actual knowledge that the call is being recorded.
In practice, that makes Massachusetts a all-party consent jurisdiction for the purpose of recording business calls. The safest approach is a clear disclosure at the very start of every call, before any substantive conversation begins.
Statute and penalties
The governing law is Massachusetts General Laws Chapter 272, §99. Civil exposure: Actual and punitive damages, plus attorney's fees. Criminal exposure: Up to 5 years in state prison or a fine, depending on the offense.
Disclose recording consistently and you keep yourself on the right side of Massachusetts General Laws Chapter 272, §99.
Cross-border calls
If you record a call between someone in Massachusetts and someone in another jurisdiction, the safe rule is that the stricter law governs. The generator on this page applies that automatically — add the other party's location and it rebuilds the disclosure around whichever jurisdiction is stricter.
Best practices for recording in Massachusetts
Disclose early and clearly, state the purpose of the recording, identify your business by name, and keep recordings only as long as you need them. Apply the same disclosure on every call so consent is consistent and defensible. When anything is high-stakes or ambiguous, have a qualified attorney review your disclosure.
Sources & citations
Last reviewed: 2026-05-14 · Unreviewed placeholder content — not legal advice
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