Top 10 Cloud Phone Systems in Australia

A cloud-based phone system helps your Australian business to create a local presence, lower costs, and provide a clear voice quality for your calls. These systems leverage the internet to offer flexibility for remote work, easy scalability, and advanced features like call routing, call forwarding, voicemail-to-email, and virtual numbers.

Expanding your business in Australia can be tough due to cultural differences, time zones, and language barriers. A cloud phone system with an Australian virtual phone number helps you connect locally without opening a physical office. It gives your brand a local presence, even though you’re operating from other parts of the world.

A cloud phone system saves money by running entirely online. This helps you remove the need for costly hardware or on-site setups. Startups and small businesses can manage budgets better while enjoying low international call rates and crystal-clear voice quality. Additionally, cloud phone system providers often offer lower rates for international or long-distance calls, compared to traditional phone carriers.

A cloud phone system gives your team the freedom to work from anywhere. Since it runs on the internet, your business stays connected without being tied to one location. You can easily scale by adding or removing users and features anytime without needing any extra setup.

A cloud phone system delivers crystal-clear audio far better than traditional lines, which may be affected by weak signals or SIM issues. Clear communication boosts agent performance, ensures professionalism, and helps resolve customer concerns quickly and efficiently.

Cloud phone systems provide more than basic calling. They often include advanced features like IVR for automatic call routing, call forwarding to avoid missed calls, and voicemail-to-email for quick follow-ups. These tools help streamline communication and deliver a more professional customer experience.

Calilio is a modern cloud-based business phone system, offering virtual numbers from 100+ countries. It is suitable for startups, SMEs, and large enterprises that want a scalable and reliable VoIP solution. Calilio works seamlessly on Windows, Mac, Android, and iOS devices, ensuring accessibility across all platforms.
Moreover, Calilio provides a simple yet powerful communication platform that combines premium call quality with advanced AI-driven features like AI call analysis, call monitoring, voicemail transcription, and more. It helps businesses streamline operations, improve customer experience, and boost overall team productivity with utmost uptime reliability and stability.

Key Features:

• AI-powered call reports (transcriptions, summaries, sentiment analysis)
• Multi-device number sharing
• Advanced call routing, IVR, and call queues
• Power dialer and bulk SMS support
• CRM integrations

Pricing plans:

• Standard Plan: $12 per user/month
• Premium Plan: $28 per user/month
• Custom Enterprise Plan: Tailored pricing for large organizations

Avoxi is a well-known virtual phone service provider available in 150+ countries. What sets it apart is its global data visibility. With Avoxi, you can monitor voice traffic trends across markets from a single dashboard. It also offers efficient number testing and streamlined SIP trunk management for easier handling of multiple carriers.
Additionally, they are a simple and cost-effective communication option that securely delivers premium call quality. They also provide advanced telephony features to help individuals or professionals streamline business communication while increasing uptime and stability.

Key features:

• Integration capabilities
• Real-time reporting
• Automatic call distribution
• Voicemail transcription
• Call routing, call monitoring, and call recording

Pricing plans

• Standard: $14.99/month minimum
• Premium: $99.99/month minimum
• Premium AI: $199.99/month minimum

Nextiva is a unified communication hub that blends calls, chat, video, and support tools in a single interface. It is a popular cloud-based phone system in Australia. Its standout features include Call Pop, which shows caller-related insights when a call arrives, and automated surveys to collect feedback right after calls.
It also emphasizes reliability and ease of use, with many users praising its intuitive interface and strong customer support. It further provides a 30-day trial period so businesses can take their time to analyze its effectiveness before purchasing.

Key features:

• Advanced call management
• Multichannel customer support
• HIPAA-compliant VoIP
• Survey response creating
• Easy-to-use analytics tools
• Integration capabilities

Pricing plans:

• Core: $15 per user/month
• Engage: $25 per user/month
• Power Suite CX: $75 per user/month

Ooma offers a cloud-based VoIP phone service for businesses, homes, and call centers in Australia. It can be customized for any business size and provides a crystal clear connection for your business for calls and text messaging.
Ooma provides residential customers with mobile-friendly home phone service and intelligent security solutions that keep them connected from anywhere. It also provides a 30-day free trial period that helps users analyze its performance.

Key features:

• Employee directory
• Virtual extension
• Call management

*Ooma’s pricing plan is based on the customer’s requirements.

Dialpad is an outstanding cloud-based phone system in Australia that can help power your business communication and customer engagements. It’s an AI-powered app that allows teams to seamlessly communicate, automate work, and connect customers to their respective agents, which drives sales and builds ROI.
It is easy to set up, secure, and scale your business according to your requirements. Additionally, it has integration capabilities with your existing apps, such as Zendesk, Salesforce, and Google Workspace.

Key features:

• Peer-to-peer HD video
• On-premise Gateway (OPG) solutions
• Voice and IVR recognition
• Omnichannel support
• Contact management

Pricing plans:

• Standard Plan: $15 per user/month
• Pro Plan: $25 per user/month
• Enterprise Plan: Customized pricing

Freshdesk is a top cloud phone provider in Australia with excellent customer service. Businesses can easily purchase international, toll-free, vanity, and local numbers for more than 40 countries.
It is a simple, easy-to-use phone system with intelligent automation that speeds up work. Furthermore, it provides a 21-day trial period and is supported across a variety of devices.

Key features:

• Web callback service
• Call quality monitoring
• Agent call scripting
• Customizable system
• Highly reliable and secure

*The pricing plan is based on the client’s requirements.

8*8 is a renowned cloud phone system that offers outstanding customer service to help startups and large-scale enterprises expand their business in Australia. It delivers an AI-powered experience with speech analytics that detect keywords, sentiment, and compliance risks in real time.
It offers call activity logs and analytics to help you fine-tune agent performance, which can give your business greater efficiency and higher revenue. Additionally, it integrates well with platforms like Microsoft Teams, bringing telephony directly into Teams’ environment.

Key features:

• Third-party integration
• Call transfer, call waiting, and call parking
• Advanced reports and analytics
• Inbound call management
• Predictive outbound dialer

Pricing plans:

• 8*8 Express: $12 per user/month
• X2: $24 per user/month
• X4: $44 per user/month

CallHippo is a great choice for Australian startups and small businesses looking for a simple and reliable cloud phone system. It’s easy to set up and doesn’t require any technical expertise. One of its standout features is Smart Call Routing, which automatically directs calls based on agent availability, time zone, or caller history—so your customers always reach the right person at the right time.
Moreover, it’s popular for its affordable local phone numbers, CRM integration capabilities, and real-time call analytics.

Key features:

• Power dialer
• IVR
• Automatic call distribution
• Call monitoring
• Call recording

Pricing plans:

• Bronze plan: $16 per user/month
• Silver plan: $30 per user/month
• Platinum plan: $45 per user/month

TPG offers a reliable VoIP-based business phone system in Australia known as BizPhone. It’s a cloud-hosted communication solution designed for businesses of all sizes, providing flexibility and professional call management features.
With BizPhone, you can set up auto attendants, call forwarding, hunt groups, and voicemail-to-email, helping your team handle calls more efficiently. It is easy to manage through an online portal, letting you configure users and call settings quickly.

Key features:

• Speed dial codes
• Auto-attendant
• Do not disturb
• Sequential ring
• Unlimited calls to mobiles in Australia

Pricing

• Softphone: $24.95/month
• Standard: $29.95/month
• Premium: $49.95/month

Five9 is a simple-to-use, quick, and inexpensive cloud-based phone system for Australian businesses. It is built for contact centers, not just general VoIP and can support over 120 reporting templates, five auto-dial modes, and robust chatbots.
It handles voice, chat, email, and social messaging in a unified system so support teams can stay consistent across channels. With its deep customizability, you can fine-tune every step of the customer journey and agent workflow.

Key features:

• Call center solution
• Workforce optimization
• Predictive dialing
• Omnichannel support

*The pricing plans depend on the customer’s needs.

Choosing the best cloud-based phone system in Australia comes down to your business goals, budget, and communication needs. Whether you are a startup looking for flexibility, a growing company focused on cost efficiency, or an enterprise seeking advanced call management, there is a provider to match your requirements. From feature-rich platforms like Five9 to affordable options like Ooma and CallHippo, Australian businesses now have a wide variety of choices to stay connected and productive.