Dialpad vs. Grasshopper: Which VoIP System is Better?

Dialpad is a cloud-based communication platform that combines call, video meetings, messaging, and contact center tools in one place. It’s designed for businesses of all sizes, allowing teams to manage everything easily from a single app.

It comes with AI-powered tools that offer real-time transcription, sentiment analysis, and automated call summaries. These features help businesses capture key details, improve conversations, and make better decisions based on data from every call interaction.

Grasshopper is a virtual phone system designed for solopreneurs and small businesses that want a minimal setup.

With its simple interface and quick setup, Grasshopper is a practical choice for those who need reliable call management without the complexity of advanced systems. It also includes essential telephony features like call forwarding, wifi calling, multiple extensions, custom greetings, and voicemail transcription.

Dialpad and Grasshopper differ mainly in features, pricing, and target users. Dialpad offers advanced AI features like real-time transcription, analytics, and CRM integrations, making it ideal for growing or larger teams. Grasshopper, in contrast, focuses on simplicity, providing essential call management tools for smaller businesses that need an affordable phone system.

Grasshopper’s low-tier plan starts at $18/month for basic functionality, with higher-tier plans offering multiple numbers and extensions. On the contrary, Dialpad starts at a higher price at $27/user/month and targets businesses that need advanced AI tools, analytics, and integrations.

Dialpad offers advanced features like call transcription, call summaries, analytics, and CRM integrations to improve team productivity. Meanwhile, Grasshopper focuses on basics like call forwarding, voicemail, and business texting, providing a simpler phone system for startups and SMEs.

Here’s a comparison table of key features offered by Dialpad and Grasshopper.

Dialpad offers more advanced functionality, while Grasshopper sticks to the basic call management features.

Dialpad offers extensive integrations with tools like Salesforce, HubSpot, Zendesk, and Microsoft 365, supporting seamless workflow automation for larger teams. In contrast, Grasshopper provides limited integration options. However, it does offer to connect its phone system with major CRMs through third-party integration services like Glances or Zapier.

Dialpad is well-rated for its AI tools and advanced functionality for enterprise-level businesses, while Grasshopper is praised by small businesses for its simplicity. Though it lacks some advanced features, many appreciate how easy it is to use and set up.

Dialpad uses HD audio with the OPUS codec, ensuring clear calls even on low bandwidth.
Grasshopper offers good call quality for everyday use, but it can fluctuate depending on internet stability.

Dialpad provides multiple support options, including 24/7 chat assistance and phone support for premium plans. While many users appreciate its quick responses, some report issues with billing and slower resolution times.

Grasshopper offers a reliable email and chat support during business hours and is known for its friendly, responsive service.

Grasshopper is ideal for small businesses or solo entrepreneurs who need a simple phone system with basic call management features. Dialpad, on the other hand, is a comprehensive VoIP solution built for growing teams and larger enterprises that require advanced, fully featured telephony capabilities.

The table presented below breaks down how Dialpad and Grasshopper differ from each other across pricing, features, integration, and more.

If you need a powerful AI-driven phone system with advanced features, Dialpad is the better fit. But if you want something simple, easy to use, and focused on calling and texting for a small team, Grasshopper is the smarter choice.

Choose Dialpad if:

• You need advanced AI and analytics tools like automatic call transcription, call summaries, and sentiment analysis.
• Your business relies on integrations and automation.
• You want a unified system with voice, video, and messaging.
• Your business is a large or growing team needing scalability.

Choose Grasshopper if:

• You’re a freelancer, solopreneur, or small business owner.
• You just need basic calling and texting.
• You want a simple phone system that is easy to set up and affordable.

Both Dialpad and Grasshopper are reliable VoIP options, but they serve different needs. Dialpad offers AI-powered features and solid performance that suit larger teams, though it comes at a higher cost. Grasshopper, on the other hand, is simpler and more budget-friendly, making it a better fit for small businesses that want an easy, dependable phone system.

If you’re looking for a platform that combines smart features with cost efficiency, Calilio can be a better alternative to both. It comes with AI-powered call reports, IVR, a Power Dialer, and access to virtual numbers in more than 100 countries. Also, the interface is clean and easy to use, making it simple for any team to manage calls and messages efficiently.

What really makes Calilio stand out is its balance between functionality and affordability.
Calilio’s basic plan starts at $15 per month only and includes essential features like call analytics, unified call box, call filters, call forwarding, and more.