Cloud Call Center Software for Travel Agencies & Tourism Businesses
Get Calilio, a leading call center software for travel agencies to manage high volumes of customer calls with ease. From trip inquiries and reservations to last-minute itinerary updates, our unified cloud-based system ensures every call is answered and tracked, improving customer satisfaction and agent efficiency.
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Get a Virtual Phone Number for Travel Companies
Choose from local, mobile, or toll-free virtual phone numbers for your travel agency with Calilio. Manage client calls globally from a single number and maintain a consistent customer experience worldwide.
Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.
Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.
How to Set Up a Call Center Software for Travel Companies?
To set up a call center software for a tourism agency, create your account, get a new or port an existing number, add agents, and configure call flows. Once configured, tour operators, travel consultants, and booking offices can start managing patient calls efficiently.
Get StartedStep 1
Sign up for Calilio and log in to your dashboard.
Step 2
Buy a local, mobile, or toll-free number, or port your existing ones.
Step 3
Add members to your workspace and assign them roles.
Step 4
Share numbers with your team and build IVR menus for proper routing.
Step 5
Start making inbound and outbound client calls across devices.
CHOOSE COUNTRY
Use Travel Agency Call Center Software in 100+ Countries
Calilio supports travel companies in managing client interactions in 100+ countries seamlessly. With a unified cloud-based platform, maintain high-quality customer support worldwide, without physical offices.
Features of Travel Call Center Software for Tour Operators & Consultants
Calilio’s travel call center software helps manage customer calls efficiently, automate workflows, and deliver seamless booking support.
Call Routing
Route incoming calls to the right agent or department automatically, ensuring faster, more accurate assistance.
Call Analytics
Monitor key metrics like call volume, wait time, and resolution rate. Gain actionable insights to improve team performance and customer satisfaction.
Custom Caller ID
Display your travel agency’s number on outbound calls for better recognition. This builds trust with clients and improves call answer rates.
Reason for Call / Call Purpose
Automatically detect and categorize why customers are calling, booking, requesting refunds, or updates. It streamlines call handling and boosts agent productivity.
Integrate Travel Call Center Software with CRM for Workflow Automation
Connect Calilio’s travel call center software with CRM and centralize every traveler interaction. Automate data syncing across platforms, reducing errors, and deliver a smooth, personalized travel experience from first contact to post-trip support.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Use cases
Use Cases of Call Center Software for the Tourism Industry
Calilio is equipped with advanced features that understand the diverse needs of the tourism industry, ensuring smooth operations from inquiry to post-trip.
Travel Agencies
Handle high volumes of inquiries during peak seasons. Manage bookings, cancellations, and client communication efficiently with automated routing and reminders.
Tour Operators
Coordinate trip schedules, guide assignments, and traveler updates with ease. Use IVR and call analytics to keep every journey well-organized.
Hospitality & Resorts
Support reservation management, guest requests, and feedback collection through seamless inbound and outbound calls. Improve guest satisfaction with faster response times.
Travel Management Companies (TMCs)
Provide 24/7 travel assistance for corporate clients. Manage itineraries, flight rescheduling, and emergency support across global locations.
Airlines & Transport Services
Streamline passenger support by automating flight status updates, booking confirmations, and lost baggage assistance via voice or SMS.
Cruise & Adventure Companies
Keep guests informed about itinerary changes, safety briefings, or onboard services using bulk SMS and outbound dialers.
Destination Management Companies (DMCs)
Coordinate with local vendors, hotels, and tour partners using a centralized communication system. Ensure real-time updates for travelers and partners alike.
Discover Top Call Center Software for Travel Agencies
| Feature / Provider | Calilio | Nextiva | CloudTalk | Amazon Connect | Gladly |
|---|---|---|---|---|---|
| Starting Price (per user/month) | $15 | $25 (Digital plan) | $19 | Pay-as-you-go (usage-based) | Not publicly disclosed |
| Virtual Phone Numbers | 100+ countries | North America / multi-country support | 160+ countries | DID & toll-free in 158 countries | Built-in voice & IVR, supports telephony channels natively |
| Outbound Dialer | Yes (Power Dialer, campaign) | Yes | Yes (Power Dialer in higher tiers) | Yes (predictive / progressive campaigns) | No explicit outbound dialer (more focused on omnichannel service) |
| Call Summary | Yes (AI Call Summary) | Yes (via CRM integration/logs) | Yes (with analytics) | Yes (Contact Lens and analytics) | Yes (transcripts and full interaction history) |
| Reason for Call | Yes | Via tagging or CRM workflows | Via tags or call dispositions | Yes (contact categorization and routing logic) | Yes (reason attributes in metadata) |
| AI Dashboard | Yes | Yes (analytics and CX dashboards) | Yes | Yes (real-time and historical dashboards) | Yes (performance and service dashboards) |
| Cloud Storage | Yes | Yes (cloud recording and logs) | Yes | Yes (transcripts and recordings) | Yes |
| Call Analytics | Advanced (AI-powered insights) | Yes | Yes | Extensive analytics with reporting tools | Yes |
| CRM Integration | Yes (Pipedrive, Pabbly, etc.) | Yes (broad CRM ecosystem) | Yes | Yes (AWS integrations and APIs) | Yes (native multi-channel CRM integration) |
| Mobile App | Yes | Yes (NextivaONE App) | Yes | Yes (web and softphone access) | Yes (agent omni-app) |
| 24/7 Support | Yes | Yes | Yes (in higher tiers) | Yes (AWS support options) | Yes |
| Ideal For | Small to mid-sized travel agencies and tour operators | SMBs and enterprises seeking unified voice and CX | Contact centers, BPOs, and high call volume agencies | Large enterprises needing scalable omnichannel systems | Brands offering contextual, personalized customer service |
Get the Best Call Center Software for Travel Companies of All Sizes & Budgets
Invest in Calilio with flexible pricing starting at just $15 per user per month. Enjoy enterprise-grade features like AI call reports, analytics, and workflow automation without a high setup cost.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is call center software for the travel industry?
Call center software for the travel industry is a specialized communication system that helps travel agencies, airlines, and tour operators manage customer interactions across multiple channels like voice, chat, and email. It streamlines booking assistance, travel inquiries, and customer support, enhancing overall service efficiency and traveler satisfaction.
How does Calillio improve customer experience for travel agencies?
Why should tour operators use call center software for travel businesses?
Can tourism call center software handle international customer support?
How does Calillio help reduce operational costs for travel companies?
Is call center software for the travel industry scalable for seasonal demand?
How does Calillio ensure data security for travel customers?
Can tourism call center software integrate with booking and CRM systems?
What are the key features of call center software for travel agencies?
How can Calillio enhance team productivity in a travel call center?
Still have questions?
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Phone numbers
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Singapore
|Australia
|New Zealand