NUMBER SHARING

Let Multiple Agents Manage Calls with a Shared Phone Number

Share the same phone number among your teams and let multiple agents use the same business number for calls and SMS. Calilio’s phone number sharing helps reduce missed calls, improve teamwork, and give customers a consistent experience—no matter who picks up.

Share one number across multiple agents or departments.
Ensure every call and SMS is answered on time.
Improve collaboration with a single, unified contact point.
Deliver consistent customer communication from any device.
Virtual phone service showing contact assignment and team collaboration

Telephony Partner of 1000+ Businesses Worldwide

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Get a Virtual Phone Number and Share the Same Number Across Your Team

Get a virtual phone number and share the same number among your team members. It allows multiple agents to handle calls and SMS from the same number, creating a unified customer experience.

Local, mobile, or toll-free numbers from 100+ countries — starting from $2 per month.

Your first US or Canada phone number is free 🤑 — Claim Now!

First Local Number Included Free!

Your first USA, Canada or UK local number is free upon account verification. Extra lines from just $2.00/month.

Claim Free Number

No Numbers Found

Keep Your Existing Business Phone Number with Free Porting:

Seamlessly transfer your existing local, toll-free, or mobile numbers to Calilio with no porting fees. Our team handles the entire carrier switch for you.

Port your number
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How to Share Your Business Phone Number with Multiple Agents?

You first sign up for Calilio and then get a virtual phone number or port your existing one to the phone system. You then go to Members from the Settings, and Invite Members with their email. Once you’ve added the members, you can assign them the number—you can assign the same number to multiple members.

Step 1

Sign up for Calilio and log in to access the dashboard.

Step 2

Go to My Numbers from the Settings.

Step 3

Click Purchase Number to get a virtual number or Port Existing.

Step 4

Once your number is activated, go to Members from the Settings.

Step 5

Invite Members via email with a role (Admin or Member).

Step 6

Click the three-dot ⋮ beside a member and assign a number.

Step 7

You can assign the number to multiple members.

What is Phone Number Sharing?

Phone number sharing is a telephony feature that allows multiple agents to use the same business number for calls and SMS. Instead of assigning separate numbers to each team member, all calls happen through a single, shared line.

Shared phone numbers on Calilio ensure no call or message goes unanswered. Customers always see the same trusted number, while agents work together to provide faster responses.

Phone number assignment interface showing team member distribution

How Does Phone Number Sharing Work?

Phone number sharing works by routing calls and messages from a single phone number through cloud-based systems or carrier networks to multiple devices or users. When someone contacts the shared number, the system identifies the linked devices or accounts and sends the communication (calls, SMS, MMS, or voicemail) to all or specific ones based on pre-set rules.

With Calilio, one virtual number can be assigned to multiple agents or departments. When a customer calls or sends an SMS to that number, all assigned agents get notified, ensuring someone is always available to respond.

For outbound calls and messages, agents can use the same shared number as the caller ID, so customers consistently see your official business number.

Phone number assignment workflow showing team member selection and distribution process

Benefits of Phone Number Sharing

Sharing a phone number helps teams work together more efficiently, ensuring no call or message is missed. By giving multiple agents access to the same number, businesses improve collaboration, accountability, and customer experience.

Reduce Missed Calls

Shared access ensures someone is always available to answer, even if one agent is busy. This lowers missed opportunities and improves responsiveness.

Consistent Customer Experience

Improve Team Collaboration

Boost Accountability

Support Remote & Global Teams

Who Can Use Calilio for Business Telephony?

law firm iconLaw Firm
insurance iconInsurance
nonprofits iconNonprofits
government iconGovernment
transportation and logistics iconTransportation & Logistics
marketing agencies iconMarketing Agencies
beauty and wellness center iconBeauty & Wellness center
event management iconEvent Management
media and entertainment iconMedia & Entertainment
veterinary and animal hospitals iconVeterinary & Animal Hospitals
saas business iconSaaS Businesses & Tech Companies
internet service provider iconInternet Service Provider
dental clinics and dentist iconDental Clinics & Dentist

Integrate Calilio with CRM & Business Tools

You can integrate Calilio with your CRM and business tools, ensuring every customer interaction is logged and tracked. Shared numbers become part of a unified workflow where calls, SMS, and agent activity are visible in one place.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration
Keep in mind

Best Practices for Phone Number Sharing

Phone number sharing works best when teams use it with clear rules and accountability. By setting up smart practices, businesses can maximize efficiency while ensuring consistent and professional customer interactions.

Do's

Assign shared numbers to specific teams (e.g., sales, support) for clarity.

Use call analytics and agent reports to track performance on shared lines.

Set up business hours and idle call routing to ensure availability.

Train agents to respond consistently, keeping tone and messaging uniform.

Regularly review call logs and reports for quality improvements.

Don'ts

Don’t let too many agents use the same number without coordination—it can cause confusion.

Don’t ignore accountability—always monitor agent activity with call reports.

Don’t rely only on shared numbers; use features like voicemail to inbox for after-hours.

Select Plan

Calilio’s Pricing and VoIP Plans

When you sign up for Calilio’s VoIP service, you can port or get a new phone number on our cloud-based business phone system, and share it with multiple users.

Share the same phone number among hundreds of users or assign hundreds of numbers to one user—we have VoIP plans for your small team or global enterprises.

★

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $13.54

Free Calls & SMS/MMS

200 outgoing minutes & 100 incoming minutes

Worth:$3.8+$1.85

100 outbound SMS & 100 inbound SMS

Worth:$1.33+$1.33

FeatureFree MinWorth
Call Recording100$0.30
Call Storage100$0.08
AI Transcription10$0.18
AI Voice Agent10$2.50
+1 Free phone number$2.00

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Ring Strategies
  • Buy or Port Virtual Numbers
  • Internal Team Communication
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $64.85

Free Calls & SMS/MMS

1000 outgoing minutes & 500 incoming minutes

Worth:$19+$9.25

500 outbound SMS & 500 inbound SMS

Worth:$6.65+$6.65

FeatureFree MinWorth
Call Recording1000$3.00
Call Storage1000$0.80
AI Transcription100$1.20
AI Voice Agent100$15.00
+1 Free phone number$2.00

Everything in the Standard Plan, plus:

  • Unlimited Users
  • IVR, Business hours
  • Power dialer, Call disposition
  • Live Call Monitoring
  • Bulk SMS
  • Saved Replies
  • Call Transfer
  • AI-powered Call Analytics
  • 24/7 customer support
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.
FAQs

Frequently Asked Questions

Everything you need to know about Calilio. Can't find your answer? .

With Calilio, multiple agents can make and receive calls or SMS from the same shared number simultaneously.

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