Let Multiple Agents Manage Calls with a Shared Phone Number
Share the same phone number among your teams and let multiple agents use the same business number for calls and SMS. Calilio’s phone number sharing helps reduce missed calls, improve teamwork, and give customers a consistent experience—no matter who picks up.
Telephony Partner of 1000+ Businesses Worldwide
Get a Virtual Phone Number and Share the Same Number Across Your Team
Get a virtual phone number and share the same number among your team members. It allows multiple agents to handle calls and SMS from the same number, creating a unified customer experience.
Local, mobile, or toll-free numbers from 100+ countries — starting from $2 per month.
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Also, you can port your existing number to Calilio, and use the number for outbound calling —Port Your Number Now!
How to Share Your Business Phone Number with Multiple Agents?
You first sign up for Calilio and then get a virtual phone number or port your existing one to the phone system. You then go to Members from the Settings, and Invite Members with their email. Once you’ve added the members, you can assign them the number—you can assign the same number to multiple members.
Get StartedStep 1
Sign up for Calilio and log in to access the dashboard.
Step 2
Go to My Numbers from the Settings.
Step 3
Click Purchase Number to get a virtual number or Port Existing.
Step 4
Once your number is activated, go to Members from the Settings.
Step 5
Invite Members via email with a role (Admin or Member).
Step 6
Click the three-dot ⋮ beside a member and assign a number.
Step 7
You can assign the number to multiple members.
What is Phone Number Sharing?
Phone number sharing is a telephony feature that allows multiple agents to use the same business number for calls and SMS. Instead of assigning separate numbers to each team member, all calls happen through a single, shared line.
Shared phone numbers on Calilio ensure no call or message goes unanswered. Customers always see the same trusted number, while agents work together to provide faster responses.
How Does Phone Number Sharing Work?
Phone number sharing works by routing calls and messages from a single phone number through cloud-based systems or carrier networks to multiple devices or users. When someone contacts the shared number, the system identifies the linked devices or accounts and sends the communication (calls, SMS, MMS, or voicemail) to all or specific ones based on pre-set rules.
With Calilio, one virtual number can be assigned to multiple agents or departments. When a customer calls or sends an SMS to that number, all assigned agents get notified, ensuring someone is always available to respond.
For outbound calls and messages, agents can use the same shared number as the caller ID, so customers consistently see your official business number.
Benefits of Phone Number Sharing
Sharing a phone number helps teams work together more efficiently, ensuring no call or message is missed. By giving multiple agents access to the same number, businesses improve collaboration, accountability, and customer experience.
Reduce Missed Calls
Shared access ensures someone is always available to answer, even if one agent is busy. This lowers missed opportunities and improves responsiveness.
Consistent Customer Experience
Improve Team Collaboration
Boost Accountability
Support Remote & Global Teams
Who Can Use Calilio for Business Telephony?
Integrate Calilio with CRM & Business Tools
You can integrate Calilio with your CRM and business tools, ensuring every customer interaction is logged and tracked. Shared numbers become part of a unified workflow where calls, SMS, and agent activity are visible in one place.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Best Practices for Phone Number Sharing
Phone number sharing works best when teams use it with clear rules and accountability. By setting up smart practices, businesses can maximize efficiency while ensuring consistent and professional customer interactions.
Do’s
Assign shared numbers to specific teams (e.g., sales, support) for clarity.
Use call analytics and agent reports to track performance on shared lines.
Set up business hours and idle call routing to ensure availability.
Train agents to respond consistently, keeping tone and messaging uniform.
Regularly review call logs and reports for quality improvements.
Dont’s
Don’t let too many agents use the same number without coordination—it can cause confusion.
Don’t ignore accountability—always monitor agent activity with call reports.
Don’t rely only on shared numbers; use features like voicemail to inbox for after-hours.
Calilio’s Pricing and VoIP Plans
When you sign up for Calilio’s VoIP service, you can port or get a new phone number on our cloud-based business phone system, and share it with multiple users.
Share the same phone number among hundreds of users or assign hundreds of numbers to one user—we have VoIP plans for your small team or global enterprises.
Premium Plan
$28 Per user/per month
billed annually at $336
Everything in the Standard Plan, plus:
- All Standard Plan Features
- Unlimited Users
- Advance ReportingComing Soon
- Live Call Monitoring
- Detailed Realtime Dashboard
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
Can multiple agents use the same phone number at once?
With Calilio, multiple agents can make and receive calls or SMS from the same shared number simultaneously.
Can a phone number be shared?
What is a shared mobile number?
Can two mobiles share the same number?
Is phone number sharing secure?
How does number sharing improve customer service?
Can phone number sharing be used for SMS?
Does Calilio support number sharing for remote teams?
Can you have two phones with the same number for business?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
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