Business Phone System for Customer Support Teams
Get a cloud-based business phone system that helps customer support teams respond faster and manage customer queries with ease. Calilio allows you to receive customer calls over the internet so that your support team can resolve issues and deliver better service from any device, anywhere.
- Assign the same number to your support team for reduced missed calls.
- Improve response times with ring strategies and a call queue.
- Use IVR to guide customers to the right support agent.
- Call monitoring, recordings and AI reports for the supervisors.
Telephony Partner of 1000+ Businesses Worldwide
Get a Virtual Phone Number for Your Support Team
Get a virtual phone number and assign the same number to your support team members so that your business stays accessible for reduced missed calls. Choose local, mobile, and toll-free numbers from 100+ countries and handle support calls from any location without relying on physical phone lines.
Your first local US and Canadian phone number is free — Claim Now!
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Some numbers may require proof Of ID and address registration according to local laws. Certain numbers also require A2P 10DLC registration to send SMS and MMS messages to the United States.
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How to Set Up Calilio for Your Customer Support Team?
Setting up Calilio for your support team is simple. First, create an account, get or port your number, add your agents, and enable the support features you need. Once you set up routing and basic configurations, your team can start handling customer calls from any device.
Sign up for Calilio and log in to your account.
Go to Settings > My Numbers to purchase a new number or port your existing support line.
Go to Settings > Members to add your support agents.
Share the phone numbers to your team members.
Configure your ring strategy, IVR, business hours, call forwarding and more.
CHOOSE COUNTRY
Set Up Business Phone System for Your Support Teams in 100+ Countries
Calilio Has All the Telephony Features Your Business Needs to Handle Support Calls
Shared Numbers
You can assign a single phone number to multiple support agents to answer calls from the same line. It improves availability and reduces missed calls.
IVR (Interactive Voice Response)
IVR guides customers to the right department or agent through a simple menu. It reduces wait times and routes queries more efficiently.
Call Queue
Call queue holds incoming customer calls in line until an agent is available. It reduces missed calls and ensures customers get timely assistance during peak hours.
Call Transfer
Your support agent can transfer calls to another specialist or department to help customers receive accurate support.
Business Hours
Set your business hours to control when support calls ring, and when they go to voicemail or routing rules. It helps your team maintain consistent service.
Call Recording
Call Recording stores every support call securely for training, quality checks, and compliance. Agents and supervisors can review calls to improve customer handling.
Music on Hold
Music on hold keeps customers engaged while they wait as the support agent looks into the issue for resolution. It creates a more professional support experience.
Internal Team Messaging
Internal Messaging allows agents to collaborate quickly within the dashboard. It helps teams resolve customer issues without delays.
Idle & Round Robin Routing
Idle and Round Robin routing distribute calls fairly among available support agents. It balances workload and reduces customer wait times.
How Calilio Helps Supervisors Manage Customer Support Teams?
Calilio gives supervisors complete visibility into support operations with call monitoring tools, AI insights, and detailed analytics. Supervisors can track agent activity and listen to the call in real time, and make informed decisions for improved customer support.
Call Monitoring and Recordings
Supervisors can listen to call recordings or live customer calls to evaluate how agents handle customer queries. It helps identify training needs and maintain service standards.
Track agent performance with call recordings and transcriptions.
Listen to the calls between agents and customers in real time.
Check Support Load With Detailed Analytics
The dashboard displays total calls, missed calls, incoming and outgoing calls, call duration, and wait times. Supervisors can filter data by agent or date range to monitor performance and workload.
Track daily, weekly, monthly, or custom metrics.
Analyze call traffic trends.
Monitor team workload and capacity.
Use AI Call Reports for Issue Tracking
AI-generated call reports provide call summaries, purpose, conclusion, and sentiment. Supervisors can understand the customer’s concern without replaying the entire call.
Review the summary of the call.
Track common issues and call outcomes.
Detect positive, negative, or neutral sentiment.
View Agent Activity and Login Details
Supervisors can see each agent’s activity, including last login time and recent performance. It helps ensure accountability and availability across the support team.
View the agent list with performance metrics.
Check agents’ last login time.
Monitor individual activity and workload.
Manage Support Operations From One Dashboard
All customer interactions, call reports, metrics, and agent data stay organized in one cloud dashboard. Supervisors can make informed decisions and improve support processes efficiently.
Access all support data in one place.
Track performance in real time.
Improve workflows with accurate insights.
Integrate Calilio with Your Support Tools and CRM Systems
Calilio connects with your helpdesk tools, ticketing platforms, and CRMs to keep your support workflow organized and consistent. No need to switch between platforms.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Calilio’s Pricing Plans for Business Phone Solutions
Calilio offers flexible VoIP pricing plans starting from $15 per user per month. You can start with a small team and scale your phone system as your support volume grows. Choose monthly billing or save more with annual plans.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Calilio Serves Equally Well To Other Teams & Departments In Your Office
Sales Team
Marketing Team
Accounting Team
Remote Team
Frequently asked questions
How does Calilio help customer support teams improve response times?
Calilio improves response times with call queue, IVR, and simultaneous ringing. These features direct customers to the right agent quickly and reduce waiting during peak hours.
Can multiple support agents use the same phone number?
Can supervisors monitor and review customer support calls?
Can I track support team performance in Calilio?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.