10 Best Kixie Alternatives in 2025

Kixie is a sales engagement and business phone system platform designed to help sales and support teams engage with customers more efficiently. It combines calling, texting, and CRM integrations into one tool, making it a popular choice for outbound sales teams.

Kixie is widely used by small to mid-sized businesses, especially sales and customer support teams that rely heavily on outbound calling and SMS to reach prospects.

Key Features:

• VoIP phone services
• Business SMS and MMS for customer outreach
• Voicemail drop and call analytics
• Call routing and real-time reporting
• Live call coaching
• CRM integrations
• Interactive Voice Response (IVR) system
• Auto-attendant

Kixie’s pricing is not fully transparent on its website. Although the platform has 3 plans: Professional, Single-Line Power Dialer, and Multi-Line Power Dialer, their pricing is hidden. Clients need to speak with sales teams to get exact numbers, which makes it difficult to compare costs upfront.

Frequent call issues, a basic dialer, and missing modern features slow down productivity for growing teams. On top of that, it’s more expensive compared to other platforms. That’s why many businesses start looking for a Kixie alternative.

• Technical issues and software bugs: Users frequently report dropped calls, glitches during dialling, and occasional crashes, disrupting sales workflows and affecting productivity.
• Dialer issues: Kixie’s dialer is limited to basic dialing only. It does not offer dynamic or predictive dialing. It’s good enough for simple teams, but not so ideal for higher call volumes or for running multiple campaigns.
• Missing advanced features: Compared to other modern competitors, Kixie lacks features such as real-time AI coaching, omnichannel messaging, and advanced analytics.
• Scalability concerns: Kixie works well for small teams, but larger businesses often outgrow its functionality. Enterprises that need robust compliance (HIPAA, GDPR, SOC 2) and deeper integrations may find it restrictive.
• Pricing concerns: Kixie’s starting price is $95 per user per month, which can cost nearly $6,000 a year for a small team of five. Additionally, Kixie does not display its pricing on the website, making it unclear and confusing for clients to evaluate and compare plans.

Calilio, Aircall, Cloudtalk, Talkdesk, Dialpad, RingCentral, Aloware, Five9, Genesys, and NICE CXone are the 10 best alternatives to Kixie.

solution. Unlike Kixie, which only provides basic call reports, Calilio delivers AI-powered reports with automated transcription, call summaries, and sentiment analysis. This makes it easier to monitor calls, analyze conversations, and quickly identify areas for improvement.

With transparent pricing plans, Calilio removes the guesswork that many teams face with Kixie. For businesses seeking a reliable, affordable, and feature-rich platform, Calilio stands out as the better choice.

Kixie’s multiline power dialer can auto-dial up to ten numbers at once, but Calilio pushes beyond that with an even higher dialing capacity. Furthermore, Calilio also includes a virtual call queue to manage the high volume of calls during peak hours.

Pros:

• Easy to use and user-friendly interface
• Excellent call quality
• Unified callbox
• 24/7 responsive support
• Affordable pricing

Cons:

• No video calling
• Internet-dependent reliability

Aircall stands out as a powerful alternative to Kixie by offering 100+ one-click integrations, open APIs, and webhooks across all plans. This flexibility allows businesses to connect Aircall seamlessly with their CRM, helpdesk, and other essential tools, making it more versatile for growing teams.

In addition, Aircall delivers superior call quality and 24/7 live support, ensuring reliable communication at all times. Kixie, on the other hand, has been reported by users to suffer from call quality issues and offers support only during business hours. With excellent infrastructure and uninterrupted service, Aircall provides the customer satisfaction that many businesses find lacking in Kixie.

Pros:

• Easy to set up and has an intuitive design
• Unified customer conversations
• Advanced and essential call management tools

Cons:

• Higher cost for small teams
• The minimum licensing requirement is 25 users
• Limited video conferencing capabilities

CloudTalk is a better alternative to Kixie as it offers features that Kixie lacks. While Kixie does not provide video and audio conferencing, CloudTalk delivers advanced conferencing options that make team collaboration much easier.

In addition, CloudTalk includes detailed reporting tools like call tracking metrics, call transcription, call volume, and campaign analytics. It also offers callback scheduling and customizable reports, giving businesses more flexibility and insight than Kixie can provide.

Pros:

• User-friendly and easy to set up
• Reliable call quality
• Excellent customer support
• Advanced call management features

Cons:

• Frequent technical issues leading to call drops
• No mobile app
• Too complex for power users
• Occasional integration glitches

Talkdesk is a cloud-based contact center platform that brings voice, chat, SMS, email, and social media together in one system. It has smart call features like IVR, call routing (ACD), voicemail transcription, call forwarding, and live monitoring with whisper and barge. For outbound calls, it includes predictive, power, and preview dialers, plus proactive SMS and voicemail reminders.

Talkdesk is ideal for mid-sized to enterprise contact centers that need advanced AI, omnichannel support, workforce management, and deep analytics to handle large-scale customer service.

Pros:

• Easy-to-use interface and intuitive dashboards.
• Strong analytics and reporting for team performance.
• Reliable call management with advanced routing.
• Omnichannel support (voice, SMS, chat, email).

Cons:

• Occasional call quality issues and dropped calls.
• Technical glitches like auto log-offs and bugs.
• Limited customization in lower-tier plans.
• Steep learning curve for advanced features.

Aloware is a modern call center platform designed to make calling and texting faster and smarter for sales and support teams. Aloware offers a complete solution with voice, texts, MMS, and automation in one system. It comes with powerful tools like a power dialer, IVR menus, and call routing to streamline communication.

Unlike Kixie, Aloware includes AI features such as AloAI voice agents, call summaries, and SMS bots that automate tasks like call handling and lead follow-ups. With added benefits such as local presence numbers and compliant calling, it ensures higher efficiency and better conversations, making it a stronger alternative to Kixie.

Pros:

• Quick setup, reliable support, and flexible for all users.
• Voice, SMS, and email with power dialers and automation.
• Strong CRM sync with HubSpot and workflow automation.

Cons:

• Some users face call inconsistency, bugs, and lag during heavy use.
• CRM syncs can be unreliable, especially with HubSpot.
• The interface has a complex learning curve and may feel overwhelming at first.

RingCentral is an all-in-one AI-powered communication platform trusted by 500,000+ businesses worldwide. Unlike Kixie, which focuses mostly on outbound calling, RingCentral is one of the top call management software that unifies calls, SMS, messaging, video meetings, and fax into one app

RingCentral, with 500+ integrations, enables agents to access customer data and personalize conversations, boosting productivity and satisfaction. Moreover, RingSense summarizes calls and offers insights for better decisions while an AI Receptionist handles calls, FAQs, and routing.

Pros:

• Unlimited domestic calling (US & Canada)
• Extensive third-party integrations
• High reliability

Cons:

• Limited SMS
• The base plan lacks essential features like call recording
• Occasional service issues

Dialpad is one of the best Kixie competitors because it delivers a truly unified communications platform, not just a sales dialer. Along with phone calls and SMS, Dialpad includes video conferencing, screen sharing, team messaging, call routing, voicemail transcription, and real-time speech analysis.

Unlike Kixie, which charges extra for some AI or coaching tools, Dialpad makes many of these features available on its lower-tier plans.

Dialpad is an affordable solution with transparent pricing starting at just $15 per user per month. Combined with 24/7 global support, it stands out as a feature-rich yet cost-effective option for businesses.

Pros:

• Easy to set up and use
• Affordable with transparent pricing
• Reliable performance and solid customer support

Cons:

• Occasional app glitches and call quality issues
• Limited flexibility in lower-tier plans
• It can get costly as you scale to larger teams

Genesys Cloud CX is a better Kixie alternative because it delivers smarter customer engagement instead of just sales dialing. With Agent Copilot, agents get real-time call guidance, while predictive routing ensures customers connect with the right person quickly. Its post-call summaries also cut down on manual work, helping teams stay focused on conversations.

Kixie is built mainly for small sales teams, while Genesys Cloud CX is designed to scale. It combines AI-driven insights, compliance-ready security, and flexible integrations, making it a strong fit for growing businesses that need a reliable and intelligent communication platform.

Pros: 

• Easy scalability
• User-friendly and easy to use
• Reliable customer support

Cons: 

• Costly compared to other providers
• Some users report occasional system glitches

NICE CXone is another alternative to Kixie because it offers a more complete, AI-driven contact center solution. Where Kixie is limited to dialing and CRM syncing, NICE CXone brings AI-powered agent guidance, automated workflows, and real-time analytics to improve both efficiency and customer interactions.

It also supports omnichannel communication across voice, chat, SMS, and email, giving businesses more flexibility to connect with customers in different ways. For teams that want more than just a dialer, NICE CXone provides a scalable and intelligent platform that adapts as the business grows.

Pros:

• Automates repetitive tasks
• Offers detailed analytics with better insights
• Reliable platform

Cons:

• Confusing setup and customization at first
• Overwhelming features if you only need basic calling

Five9 is a Kixie competitor that combines AI-powered assistance with advanced outbound and contact center tools. Its Agent Assist provides real-time transcription and coaching prompts, while dynamic IVR makes self-service smoother across voice, chat, and social channels. This helps teams handle higher call volumes with greater speed and accuracy.

For outbound calls, Five9 outperforms Kixie with Number Reputation Management, reducing spam flags and improving answer rates. With deep integrations into platforms like Salesforce and ServiceNow, it brings AI-driven insights directly into agent workflows. The result is more productive agents, higher customer engagement, and better campaign results.

Pros:

• Improved agent performance with live transcription and coaching
• Seamless integration available for Salesforce, ServiceNow, and other tools
• Easily scalable

Cons:

• It can be costly compared to other providers
• Some users report occasional call quality issues
• Required training to fully understand and use its AI features

Methodology and Evaluation Criteria:

We reviewed each provider’s pricing, features, and ease of use from their official websites. We also gathered and analyzed customer reviews from trusted platforms like G2, Capterra, and Trustpilot to understand the real user experiences.

Kixie is a popular communication platform for businesses, particularly for sales and outbound calling. However, its call quality issues, limited features, and unclear pricing have led many businesses to seek better alternatives. Modern platforms now offer greater reliability, smarter analytics, and flexible tools, making it easier for sales and support teams to stay productive and scale efficiently.

Among others, Calilio stands out as a top choice, offering affordable plans, an intuitive interface, and AI-powered call reports. Contrary to Kixie, Calilio’s call reports include sentiment analysis and automated call transcriptions. It helps teams monitor conversations with ease and make better data-driven decisions for your business.