10 Best Phone Systems for Small Businesses in 2025

When selecting a business phone system, look for one that’s affordable, easy to use, and equipped with key features like call routing, voicemail, and analytics. Plus, it should be scalable, provide strong security, and have dependable customer service.

• Budget and Pricing Plans: Choose a phone system that fits your budget without compromising essential features. Look for transparent pricing and flexible plans to avoid hidden costs.
• Ease of Use: As a small business, a system that’s quick to set up and easy to operate is the best. So, avoid complex tools that require heavy technical knowledge.
• Essential Features: Make sure the business phone system includes must-have features like call forwarding, voicemail, analytics, call recording, and integrations with CRM or other business tools.
• Scalability: Pick a solution that can grow with your business. As your team expands, you should be able to add users and new features easily.
• Customer Support: Choose providers that offer 24/7 support through multiple channels, since good customer service can save you time.
• Security and Compliance: Ensure the provider follows strong security standards to protect the sensitive data of your business and customers from breaches.
• Trial and Reviews: Always test the system through free trials if available. Also, check user reviews to understand real-world performance and reliability.

Calilio, Nextiva, RingCentral, GoTo Connect, 8x8, and Quo are some of the best business phone systems for small businesses.

Calilio is one of the best VoIP-powered small business phone system, that helps improve business telephony with cost-effective call management solutions. It provides a range of features, such as call monitoring, real-time analytics, call routing, and more, to improve business operations and customer satisfaction.
Calilio provides virtual phone numbers from 100+ countries, allowing small businesses to establish a global presence and expand their services without needing physical offices. You can use Calilio on your computer, tablet, and smartphone.

Pros and Cons:

Pricing (per user/month):

• Standard Plan: $15
• Premium Plan: $35
• Enterprise Plan: Custom Pricing (Contact Sales)

Nextiva is a cloud-based business telephony system that offers voice, video, and messaging services. This platform provides features like call recording, voicemail to email, call analytics, video conferencing, and more.
Everyone from small businesses to large enterprises can use Nextiva — its interface is easy to use and has efficient features to handle high call volumes.

Pros and Cons:

Pricing (per user/month):

• Core: $23
• Engage: $50
• Power Suite: $75

RingCentral is a business phone service provider that helps you manage inbound and outbound calls and SMS from a single platform. It provides features such as Interactive Voice Response9(IVR), call forwarding, unlimited calls, automatic call recording, and more.
RingCentral supports remote work and mobile access, making it ideal for businesses with flexible work requirements.

Pros and Cons

Pricing (per user/month):

• Core: $30
• Advanced: $35
• Ultra: $45

Go to Connect is a cloud-based phone system that improves communication and customer experience. It offers features such as call queues, voicemails, call routing, unlimited calling, and video conferencing.

Small businesses can benefit from features like unlimited voice calling and 24/7 support. As your business grows, you can upgrade to advanced features with a cost-effective, user-friendly solution.

Pros and Cons

Pricing (per user/month):

• Phone System: $26
• Connect CX: $34
• Contact Center: $80

8x8 provides business phone service to help you connect and collaborate with your leads and customers easily. It provides features like voice, SMS, video conferencing, messaging, and automation, enabling smooth communication and personalized support.

8x8 is an affordable, easy-to-use tool that helps small businesses improve communication, simplify operations, engage customers, and save money.

Pros and Cons

Pricing

• Pricing details for 8x8 plans are not listed on their website. For information about costs, contact their sales team directly.

Quo is a business telephony platform that provides voice and messaging services to businesses of all sizes. This system offers automated messages, auto-attendant, call forwarding, business SMS and MMS, and more, providing businesses with a smooth communication experience.

Quo integrates with popular apps like HubSpot, Salesforce, Slack, Zapier, and email, helping small businesses save time by better-managing tasks and boosting productivity.

Pros and Cons

Pricing (per user/month):

• Starter: $19
• Business: $33
• Scale: $47

Grasshopper is a virtual phone system with features like VoIP calls, text messaging, voicemail greetings, phone extensions, and inbound faxing.

Grasshopper is a popular choice among small businesses in the US and Canada because it’s easy to set up, affordable, and has a simple mobile app. Grasshopper’s phone solution lets you easily view missed calls, voicemails, and texts on one platform, helping you respond quickly to customer inquiries and keep clients happy.

Pros and Cons

Pricing (per user/month):

• True Solo Plan: $18
• Solo Plus Plan: $32
• Partner Plan: $70

MightyCall is an automated call center solution for support teams, help desks, and businesses like schools and logistics companies. It includes advanced features like live call monitoring, predictive dialers, and supervisor workspaces.

MightyCall is helpful for small businesses as it offers an easy-to-use and affordable call center system. Features like call routing, voicemail, and live call monitoring help your business grow while keeping customer support simple and affordable.

Pros and Cons

Pricing (per user/month):

• Core: $20
• Pro: $30
• Power: $40
• Enterprise: Custom

JustCall is an all-in-one communication platform that connects you with customers via voice, SMS, email, and WhatsApp. JustCall offers features like call management, SMS messaging, sales dialers, live monitoring, sentiment analysis, and CRM integrations. It also provides global phone numbers in over 70 countries, making it easy to improve communication, increase productivity, and enhance customer interactions.

With over 100 integrations and AI automation, it helps small businesses grow smoothly. JustCall provides affordable, easy-to-use tools that improve communication and streamline operations without a large team or complex setup.

Pros and Cons

Pricing (per user/month):

• Team: $39
• Pro: $69
• Pro Plus: $109
• Business: Custom

TeleCMI is a trustworthy cloud phone solution provider that serves businesses in various sectors, including healthcare, education, food, and government. It offers features like IVR, call recording, and CRM integrations to enhance operations and customer interactions.

TeleCMI’s easy-to-use interface and smooth integrations help small businesses simplify communication processes and enhance operational efficiency.

Pros and Cons

Pricing (per user/month):

• Premium: $19.99
• Enterprise: $29.99
• Custom: Contact the sales team

The right business phone system doesn’t just handle calls; it strengthens collaboration, supports productivity, and elevates every customer interaction. That’s why selecting the best-fit solution is crucial for small businesses aiming to grow efficiently.

While providers like TeleCMI, Quo, Nextiva, and RingCentral deliver strong VoIP capabilities, many fall short in areas such as cost transparency, integrations, or responsive support.

Calilio offers a smarter alternative. With built-in AI insights, advanced call routing, live call monitoring, analytics, and global virtual numbers, it gives small businesses the tools they need to communicate without limits. Plus, with flexible scalability and transparent pricing, you get enterprise-level performance without the enterprise price.