IVR (Interactive Voice Response)

Direct callers to the right department, whether it be admissions, finance, IT, or registrar, with easy self-service menus. Connect with a live agent and improve first-call resolution.

Power Dialer

Automate outbound campaigns for enrollment reminders, scholarship notifications, and event invitations. Save time by eliminating the manual dialing process.

Sentiment Analysis

Understand student and parent emotions in real time. Identify positive, negative, or neutral tones to improve service quality and advisor training.

Canned Responses

Reply instantly with pre-built message templates for FAQs like application status, fee deadlines, or exam schedules. Improve response speed and consistency.

Call Disposition

Classify every interaction, such as inquiry resolved, callback needed, or admission follow-up and keep communication organized and trackable.

Business Hours Settings

Define availability for different departments. Route calls during office hours and redirect to voicemail after hours.

AI Call Summary

Generate instant call summaries after every conversation, highlighting key details like reason for call, outcome, and next steps.

Number Sharing

Allow multiple call representatives to handle calls on one single number. Perfect for admissions or financial aid offices managing peak inquiry loads.

Call Recording

Keep a secure record of all student and parent conversations for training, compliance, and dispute resolution.

Call Transfer

Seamlessly transfer calls between departments, such as from admissions to financial aid, without disrupting the student experience.

Call Forwarding

Redirect incoming calls to mobile devices or other numbers when advisors are unavailable, ensuring no call goes unanswered.