Education Call Center Software

All-In-One Call Center Software for Educational Institutions

Q: Why do educational institutions need call center software?

Educational institutions need call center software to answer calls without being missed or misdirected. Call center software ensures every call is answered, routed to the right department, and tracked for better service.

Q: Can admissions offices use education call center software?

Admissions teams can use the call center software to handle large volumes of inquiries during application seasons, follow up with applicants using outbound calls, and send reminders about deadlines or interviews.

Q: Can staff and faculty work remotely with the education call center system?

Yes, staff and faculty work remotely with the education call center system. Since the software is cloud-based, staff can log in from anywhere using a phone, tablet, or computer. This is especially useful for hybrid teams and distance learning programs.

Q: How do virtual phone numbers help schools and universities?

Virtual phone numbers help schools and universities by setting up local, mobile, or toll-free numbers for different regions. This helps build trust with students worldwide and cuts down the cost of international communication.

Q: Is the call center software secure for handling student information?

Call center software is secure for handling student information as it uses enterprise-grade encryption and role-based access controls. Only authorized staff can access sensitive call records, and all data is stored securely.

Q: Can we integrate call center software with our existing CRM or student management system?

The call center software integrates with CRMs and automation tools, ensuring that call records, notes, and follow-ups sync automatically. This means advisors always have the full student context before answering calls.

Q: Does Calilio have reporting and analytics features?

Yes, Calilio has reporting and analytics features that track every call and report insights such as call volume, response time, and student satisfaction trends. AI also provides call summaries and sentiment analysis for better decision-making.

Calilio’s education call center software helps call representatives in schools, colleges, and universities to deal with high call volumes with precision and speed. From handling admission inquiries to resolving academic questions, equip your teams with Calilio and simplify complex call management, reducing response times.

Handle admissions and support calls with IVR, call queue, and routing.

Run outbound campaigns for enrollment drives and fee reminders with Power Dialer.

Sync call data to your CRM for complete student histories.

Monitor, record, and analyze calls with AI-powered reports.

get education call center software for schools & universities

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Get a Virtual Phone Number for an Education Call Center

Get local, mobile, or toll-free virtual phone numbers for educational institutions in 100+ countries from Calilio. Share the same numbers among admissions, finance, IT helpdesk department and handle calls and SMS from any device, making it easier to manage high inquiry volumes.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Software for Your Education Business?

To set up a call center software for schools, colleges, or other institutions, create your account with a call center software provider, get or port numbers, add agents, and configure call flows. Once configured, an educational institution can start managing finance, student support, and alumni calls efficiently.

Get Started

Step 1

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start inbound and outbound calls across devices.

Choose Number

Use Call Center Software for Education Services in 100+ Countries

With Calilio, serve domestic and international students and parents across borders without geographic barriers. Reach out globally with lower calling costs, scales with seasonal peaks, like admissions season, ensuring consistent communication for on-campus and online programs.

AllAfricaAsiaEuropeNorth americaAustraliaSouth america

Features of Education Call Center Software for Calls & Agent Efficiency

Calilio equips educational institutions with advanced tools to manage calls, boost advisor productivity, and deliver exceptional student support. From admissions to alumni relations, every feature is designed to simplify communication and maximize efficiency.

IVR (Interactive Voice Response)

Direct callers to the right department, whether it be admissions, finance, IT, or registrar, with easy self-service menus. Connect with a live agent and improve first-call resolution.

Power Dialer

Automate outbound campaigns for enrollment reminders, scholarship notifications, and event invitations. Save time by eliminating the manual dialing process.

Sentiment Analysis

Understand student and parent emotions in real time. Identify positive, negative, or neutral tones to improve service quality and advisor training.

Canned Responses

Reply instantly with pre-built message templates for FAQs like application status, fee deadlines, or exam schedules. Improve response speed and consistency.

Call Disposition

Classify every interaction, such as inquiry resolved, callback needed, or admission follow-up and keep communication organized and trackable.

Business Hours Settings

Define availability for different departments. Route calls during office hours and redirect to voicemail after hours.

AI Call Summary

Generate instant call summaries after every conversation, highlighting key details like reason for call, outcome, and next steps.

Number Sharing

Allow multiple call representatives to handle calls on one single number. Perfect for admissions or financial aid offices managing peak inquiry loads.

Call Recording

Keep a secure record of all student and parent conversations for training, compliance, and dispute resolution.

Call Transfer

Seamlessly transfer calls between departments, such as from admissions to financial aid, without disrupting the student experience.

Call Forwarding

Redirect incoming calls to mobile devices or other numbers when advisors are unavailable, ensuring no call goes unanswered.

Integrate Education Call Center Software with CRM for Workflow Automation

Connect your education call center directly with CRM platforms with Calilio to keep every student interaction organized and accessible. Our platform ensures that every department works in sync, reduces repetitive tasks, and creates a seamless communication flow across the entire institution.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Use cases

Use Cases of Education Call Center Software

Calilio’s education call center solution adapts to the needs of schools, colleges, and universities. Whether it’s managing admissions, assisting current students, or staying connected with alumni, the platform ensures smooth communication across every stage of the academic journey.

Admissions Offices

Handle application inquiries, schedule counseling calls, and follow up with prospective students to boost enrollment conversions.

Financial Aid & Scholarship Departments

Guide students through aid applications, answer funding-related questions, and send automated reminders about deadlines or disbursements.

Registrar & Student Services

Support students with course registration, documentation requests, and general academic queries with clear, well-routed call flows.

IT Helpdesks

Resolve technical issues like login errors, learning portal access, and device troubleshooting with efficient call management tools.

Calilio AI-powered business phone system website on mobile

Distance & Online Learning Programs

Provide remote students with seamless access to support across time zones using international virtual numbers and call queues.

Alumni Relations Offices

Stay connected with graduates, manage fundraising campaigns, and run outreach programs with power dialers and bulk SMS.

Career Services & Placement Cells

Coordinate interviews, employer communications, and student queries about job opportunities and internships.

Discover Top Call Center Software for Educational Institutions

Feature / Provider	Calilio	Zendesk Talk	Aircall	CloudTalk	3CX Phone System
Starting Price (per user/month)	$15	$25 – $69	$30	$19 – $69	Annual license (~$190/year for 8 SC, scales)
Virtual Phone Numbers	100+ countries	70+ countries	100+ countries	160+ countries	Yes, via SIP trunk providers
Outbound Dialer	Yes (reminders, outreach)	No built-in dialer	Yes, includes Power Dialer and smart routing	Yes, Power Dialer in higher plans	Available through PBX/SIP features
Education-Specific Features	Outreach reminders, bulk SMS, AI reporting	Helpdesk-focused, not education-specific	CRM integrations and call routing tools	IVR, call flow builder, smart queuing	Scalable call strategies for institutions
Call Monitoring	Yes	Available in higher tiers	Yes, with monitoring and whisper features	Yes, in higher-tier plans	Yes, via PBX monitoring
Call Recording	Yes (compliance-ready)	Available in Suite plans	Yes, with analytics and history	Yes, across all plans	Yes, included in licenses
Call Analytics	Advanced (AI-powered)	Robust analytics via add-ons	Advanced analytics included	Integrated dashboards and reports	Basic to advanced, depending on setup
CRM Integration	Yes (Pipedrive, Pabbly, etc.)	Yes, broad CRM ecosystem	Yes, extensive CRM support	Yes, CRM integration available in most plans	Yes, customizable via SIP integrations
Mobile App	Yes	Yes	Yes	Yes	Yes
24/7 Support	Yes	Available in higher tiers	Yes	Yes, in higher tiers	Yes, depending on license
Ideal For	Small schools to multi-campus universities	Institutions needing helpdesk + voice	Schools needing modern VoIP + analytics	Institutions seeking automation + flexibility	Large campuses needing PBX-level control

Select Plan

Calilio Pricing Plans for Education Call Centers of All Sizes & Budget

Calilio flexible pricing starts from $15 per user/month with scalable plans for education institutions of any size. Get essential call management, analytics, and AI reports without enterprise overheads. Add numbers and users as your semester needs grow.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is education call center software?

Education call center software is a cloud-based system that helps schools, colleges, and universities manage all their calls and messages in one place. It makes it easier to answer admission inquiries, student questions, fee-related calls, and even alumni interactions.

Why do educational institutions need call center software?

Can admissions offices use education call center software?

Can staff and faculty work remotely with the education call center system?

How do virtual phone numbers help schools and universities?

Is the call center software secure for handling student information?

Can we integrate call center software with our existing CRM or student management system?

Does Calilio have reporting and analytics features?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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