EVENT MANAGEMENT | CALL CENTER SOFTWARE

Call Center Software for Event Management Company

Q: How does Calilio help event planners handle communication?

Calilio helps event planners handle communication by intelligently routing calls to the right departments, recording key interactions, and automating follow-ups. Client requests, vendor updates, and attendee inquiries are managed efficiently and without delays.

Q: Can event organizers use Calilio for vendor coordination?

Yes, event organizers can use Calilio for vendor coordination through shared numbers, internal chat, and real-time call transfers. This allows seamless collaboration between planning, logistics, and support teams, ensuring all vendors stay aligned with event schedules and requirements.

Q: Does Calilio support outbound calling for confirmations and reminders?

Yes, Calilio supports outbound calling through its Power Dialer feature, which automates calls for booking confirmations, event reminders, and guest updates. Maintains timely communication and stays organized with attendees and partners.

Q: Can different departments share one hotline?

Yes, different departments can share one hotline with Calilio’s shared number and IVR configuration. Operate booking, logistics, support, & more under one unified line for easier call management and better customer experience.

Q: What kind of AI insights does Calilio provide?

Calilio provides advanced AI insights, including call summaries, sentiment analysis, and performance reports. These insights help identify communication trends, evaluate staff performance, and enhance customer satisfaction through data-driven improvements.

Q: Does Calilio integrate with CRM or event management tools?

Yes, Calilio integrates seamlessly with popular CRM systems and event management platforms. This integration keeps client, vendor, and attendee data synchronized, reducing manual work and improving team productivity.

Q: Is Calilio secure for handling sensitive event data?

Yes, Calilio is built with enterprise-grade security measures, including encryption, secure cloud storage, and role-based access controls. These features protect sensitive client and event data from unauthorized access or breaches.

Q: Can teams manage calls while on-site?

Yes, teams can manage calls while on-site using Calilio’s mobile app. Planners and staff can answer calls, send messages, and coordinate in real time, ensuring no communication gaps during live events.

Q: How quickly can agencies set up Calilio?

Agencies can set up Calilio within minutes, simply sign up, choose a local or toll-free number, add your team members, and start managing calls immediately. Its intuitive setup ensures a smooth onboarding experience for busy event professionals.

Get feature-rich call center software for event management companies to ensure flawless communication at every stage. Manage client calls, coordinate vendors, and support attendees effortlessly with smart routing, workflow automation, and AI-powered insights for flawless event communication.

Manage bookings, RSVPs, vendor updates, and client support effortlessly.

Automate reminders, follow-ups, and post-event surveys with Power Dialer and IVR.

Record calls for quality assurance and internal coordination.

Keep your planning, logistics, and support teams connected from anywhere.

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Get a Virtual Phone Number for Event Planning Agencies

Get a virtual phone number: local, mobile, & toll-free for 100+ countries. Connect planning teams, vendors, and attendees under one platform, enabling smooth coordination and 24/7 accessibility.

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Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up Call Center Software for Event Organizers?

To set up a call center software for an event organizer, create your account, get or port numbers, add agents, and configure call flows. Once configured, managers & agents can start managing calls efficiently.

Get Started

Step 1

Sign up for Calilio and log in to your dashboard.

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Event Service Providers in 100+ Countries

Simplify global event coordination with Calilio’s call center software for event service providers available in 100+ countries. Coordinate clients and teams through one unified cloud platform, without geographical limitations.

AllAfricaAsiaEuropeNorth americaAustraliaSouth america

FEATURES

Features of Call Center Software for Event Solution Companies

Calilio equips event management teams with advanced tools to streamline workflow from handling attendee inquiries to managing vendors and partners.

AI Call Reports

Generate intelligent summaries and insights after every call, capturing discussion points, call reasons, and outcomes for better follow-ups and planning.

Call Forwarding

Instantly route calls to the right event manager, vendor, or department to ensure no client or attendee waits unnecessarily.

Bulk SMS

Send mass updates, reminders, or event alerts to participants and vendors with just one click.

Canned Responses

Reply to frequent event-related inquiries faster with pre-set, customizable responses to maintain consistent communication.

Business Hours

Automate routing based on business hours, sending after-hour calls to voicemail or alternate contacts for uninterrupted support.

Call Monitoring

Supervisors can listen to ongoing calls to ensure high service standards, offer live coaching, and maintain event communication quality.

Phone Number Sharing

Allow multiple departments or on-site teams to use the same event helpline number to enhance collaboration and coverage.

Voicemail-to-Email

Convert missed calls and voicemails into emails so your team never loses track of a client query or vendor update.

Reason for Call / Call Purpose

Track and categorize why clients or vendors are reaching out, whether it be bookings, logistics, or sponsorship, to streamline communication analysis.

Sentiment Analysis

Detect caller mood and tone to gauge satisfaction levels and improve relationship management throughout the event lifecycle.

Call Resolution

Record the outcome of every call to ensure quick issue tracking and better event follow-up processes.

Call Notes

Agents can log details from calls directly within the platform, ensuring seamless handovers and informed communication across the team.

Integrate Event Planning Call Center Software with CRM for Workflow Automation

Connect Calilio’s call center software with your event management CRM to create a unified communication hub. Automate client and vendor follow-ups, sync call data, and eliminate manual updates across systems and the overall coordination of every event.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

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Use cases

Use Cases of Call Center Software in an Event Management Firm

Calilio’s call center software for event management firms ensures seamless execution from planning to post-event support, improving client communication.

Client Communication Management

Handle client inquiries, booking confirmations, and schedule updates efficiently with automated call routing and real-time notifications.

Vendor Coordination

Simplify vendor management by automating follow-ups, tracking service updates, and ensuring timely communication with suppliers and partners.

Guest & Attendee Support

Provide instant assistance for registration, ticketing, and event information through IVR systems and AI-powered call handling.

On-site Team Coordination

Enable seamless communication between on-ground teams and event coordinators to manage logistics, emergencies, or last-minute changes effectively.

Calilio AI-powered business phone system website on mobile

Post-Event Feedback & Follow-Ups

Automate post-event surveys, feedback collection, and client follow-ups using outbound calling and bulk SMS for improved customer retention.

Multi-Event Management

Manage multiple events across locations with shared virtual numbers and centralized dashboards to monitor communication and performance in real time.

Discover Top Call Center Software for Event Organizer

Feature	Calilio	Vonage	NICE CXone	GoTo Connect	Nextiva
Starting Price (per user/month)	$15	$19.99	$21	$27	$23
Virtual Phone Numbers	100+ countries	60+ countries	110+ countries	50+ countries	70+ countries
Call Management	IVR, call queue, routing, forwarding, and call disposition tracking	Smart call routing, queueing, and forwarding	IVR, queues, and skill-based routing	IVR, call forwarding, ring groups, and call queue	IVR, auto attendants, and call transfer
AI Dashboard & Analytics	Real-time analytics and AI insights	AI-powered analytics and performance tracking	AI-assisted call performance reports	Available in higher plans	Built-in AI analytics with call summaries
AI Call Reports & Summaries	AI call summaries, sentiment, and keyword tracking	Transcription and call summaries	Available in advanced plans	No native AI summaries	Post-call AI summaries and insights
Unified Callbox / Workspace	Single dashboard for calls, SMS, and internal messages	Unified inbox for calls and messages	Centralized communication hub	Integrated business phone and chat dashboard	Unified workspace for calls and messages
CRM Integration	Integrates with Salesforce, HubSpot, Pipedrive, and Pabbly	Supports 20+ CRM systems	Supports HubSpot, Salesforce, Zoh	Integrates with Zoho, Salesforce, and MS Teams	Integrates with Salesforce, HubSpot, and Zendesk
Call Recording & Monitoring	Unlimited and compliance-ready	Stored and shareable recordings	Call recording and quality monitoring	Available on all plans	Call recording and auto-transcription
Cloud Storage	Secure cloud storage for call data and recordings	Integrated cloud-based storage	Accessible storage for call logs	Encrypted storage	Cloud recording access (Google Drive-style)
Bulk SMS & Messaging	Yes for client updates and event alerts	Available as an add-on	Yes enterprise messaging tools	Limited messaging tools	Yes built-in text and chat options
Business Hours & Routing Rules	Automated scheduling and after-hours routing	Available	Advanced scheduling options	Configurable per department	Time-based call routing
Mobile App	Android and iOS for remote teams	Full-feature mobile app	Mobile and desktop sync	Mobile-ready VoIP and messaging	Mobile and web-based app

SELECT PLAN

Calilio Pricing Plans for Event Planners of All Sizes & Budgets

Choose Calilio’s flexible pricing plans designed for event planners of all sizes and budgets, starting at just $15 per user/month. Access advanced features and scale up your business effortlessly without paying extra for tools or upgrades.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is call center software for event management companies?

Call center software for event management companies is a communication platform that centralizes client, vendor, and attendee interactions. It helps streamline bookings, confirmations, coordination, and post-event support, ensuring smooth communication across all stages of event planning and execution.

How does Calilio help event planners handle communication?

Can event organizers use Calilio for vendor coordination?

Does Calilio support outbound calling for confirmations and reminders?

Can different departments share one hotline?

What kind of AI insights does Calilio provide?

Does Calilio integrate with CRM or event management tools?

Is Calilio secure for handling sensitive event data?

Can teams manage calls while on-site?

How quickly can agencies set up Calilio?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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