Event Management Company

Call Center Software for Event Management Company

Get feature-rich call center software for event management companies to ensure flawless communication at every stage. Manage client calls, coordinate vendors, and support attendees effortlessly with smart routing, workflow automation, and AI-powered insights for flawless event communication.

Manage bookings, RSVPs, vendor updates, and client support effortlessly.
Automate reminders, follow-ups, and post-event surveys with Power Dialer and IVR.
Record calls for quality assurance and internal coordination.
Keep your planning, logistics, and support teams connected from anywhere.
business professional on call showing call interface dashboard options like campaigns and active sessions.

Telephony Partner of 1000+ Businesses Worldwide

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Trusted by Customers and Celebrated as a Top-Tier Solution.

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125+ Reviews|16+ Badges
4.9/5

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Get a Virtual Phone Number for Event Planning Agencies

Get a virtual phone number: local, mobile, & toll-free for 100+ countries. Connect planning teams, vendors, and attendees under one platform, enabling smooth coordination and 24/7 accessibility.

No Numbers Found

Note:

1.

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

2.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

3.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

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How to Set Up Call Center Software for Event Organizers​?

To set up a call center software for an event organizer, create your account, get or port numbers, add agents, and configure call flows. Once configured, managers & agents can start managing calls efficiently.

Step 1

Sign up for Calilio and log in to your dashboard.

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Event Service Providers in 100+ Countries

Simplify global event coordination with Calilio’s call center software for event service providers available in 100+ countries. Coordinate clients and teams through one unified cloud platform, without geographical limitations.

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    FEATURES

    Features of Call Center Software for Event Solution Companies

    Calilio equips event management teams with advanced tools to streamline workflow from handling attendee inquiries to managing vendors and partners.

    ai call report icon

    AI Call Reports

    Generate intelligent summaries and insights after every call, capturing discussion points, call reasons, and outcomes for better follow-ups and planning.

    call forwarding icon

    Call Forwarding

    Instantly route calls to the right event manager, vendor, or department to ensure no client or attendee waits unnecessarily.

    bulk sms icon

    Bulk SMS

    Send mass updates, reminders, or event alerts to participants and vendors with just one click.

    canned response icon

    Canned Responses

    Reply to frequent event-related inquiries faster with pre-set, customizable responses to maintain consistent communication.

    business hours icon

    Business Hours

    Automate routing based on business hours, sending after-hour calls to voicemail or alternate contacts for uninterrupted support.

    call monitoring icon

    Call Monitoring

    Supervisors can listen to ongoing calls to ensure high service standards, offer live coaching, and maintain event communication quality.

    phone number sharing icon

    Phone Number Sharing

    Allow multiple departments or on-site teams to use the same event helpline number to enhance collaboration and coverage.

    voicemail to email icon

    Voicemail-to-Email

    Convert missed calls and voicemails into emails so your team never loses track of a client query or vendor update.

    reason for call icon

    Reason for Call / Call Purpose

    Track and categorize why clients or vendors are reaching out, whether it be bookings, logistics, or sponsorship, to streamline communication analysis.

    sentiment analysis icon

    Sentiment Analysis

    Detect caller mood and tone to gauge satisfaction levels and improve relationship management throughout the event lifecycle.

    call resolution icon

    Call Resolution

    Record the outcome of every call to ensure quick issue tracking and better event follow-up processes.

    call notes icon

    Call Notes

    Agents can log details from calls directly within the platform, ensuring seamless handovers and informed communication across the team.

    Integrate Event Planning Call Center Software with CRM for Workflow Automation

    Connect Calilio’s call center software with your event management CRM to create a unified communication hub. Automate client and vendor follow-ups, sync call data, and eliminate manual updates across systems and the overall coordination of every event.

    Zapier

    Automation

    Pipedrive

    CRM

    Pabbly Connect

    Automation

    LeadHeed

    LeadHeed

    CRM

    HubSpot

    CRM

    Salesforce

    CRM

    Mailchimp

    Marketing

    Crisp

    Customer Support

    Zendesk

    Helpdesk

    Request Integration

    View all Integration
    Use Cases

    Use Cases of Call Center Software in an Event Management Firm

    Calilio’s call center software for event management firms ensures seamless execution from planning to post-event support, improving client communication.

    Client Communication Management

    Client Communication Management

    Handle client inquiries, booking confirmations, and schedule updates efficiently with automated call routing and real-time notifications.

    Vendor Coordination

    Vendor Coordination

    Simplify vendor management by automating follow-ups, tracking service updates, and ensuring timely communication with suppliers and partners.

    Guest & Attendee Support

    Guest & Attendee Support

    Provide instant assistance for registration, ticketing, and event information through IVR systems and AI-powered call handling.

    On-site Team Coordination

    On-site Team Coordination

    Enable seamless communication between on-ground teams and event coordinators to manage logistics, emergencies, or last-minute changes effectively.

    Multi-Event Management

    Multi-Event Management

    Manage multiple events across locations with shared virtual numbers and centralized dashboards to monitor communication and performance in real time.

    Calilio AI-powered business phone system website on mobile
    Post-Event Feedback & Follow-Ups

    Post-Event Feedback & Follow-Ups

    Automate post-event surveys, feedback collection, and client follow-ups using outbound calling and bulk SMS for improved customer retention.

    Discover Top Call Center Software for Event Organizer

    FeatureCalilioVonageNICE CXoneGoTo ConnectNextiva
    Starting Price (per user/month)$15$19.99$21$27$23
    Virtual Phone Numbers100+ countries60+ countries110+ countries50+ countries70+ countries
    Call ManagementIVR, call queue, routing, forwarding, and call disposition trackingSmart call routing, queueing, and forwardingIVR, queues, and skill-based routingIVR, call forwarding, ring groups, and call queueIVR, auto attendants, and call transfer
    AI Dashboard & AnalyticsReal-time analytics and AI insightsAI-powered analytics and performance trackingAI-assisted call performance reportsAvailable in higher plansBuilt-in AI analytics with call summaries
    AI Call Reports & SummariesAI call summaries, sentiment, and keyword trackingTranscription and call summariesAvailable in advanced plansNo native AI summariesPost-call AI summaries and insights
    Unified Callbox / WorkspaceSingle dashboard for calls, SMS, and internal messagesUnified inbox for calls and messagesCentralized communication hubIntegrated business phone and chat dashboardUnified workspace for calls and messages
    CRM IntegrationIntegrates with Salesforce, HubSpot, Pipedrive, and PabblySupports 20+ CRM systemsSupports HubSpot, Salesforce, ZohoIntegrates with Zoho, Salesforce, and MS TeamsIntegrates with Salesforce, HubSpot, and Zendesk
    Call Recording & MonitoringUnlimited and compliance-readyStored and shareable recordingsCall recording and quality monitoringAvailable on all plansCall recording and auto-transcription
    Cloud StorageSecure cloud storage for call data and recordingsIntegrated cloud-based storageAccessible storage for call logsEncrypted storageCloud recording access (Google Drive-style)
    Bulk SMS & MessagingYes 
    for client updates and event alerts    		Available as an add-onYes 
    enterprise messaging tools    		Limited messaging toolsYes 
    built-in text and chat options
    Business Hours & Routing RulesAutomated scheduling and after-hours routingAvailableAdvanced scheduling optionsConfigurable per departmentTime-based call routing
    Mobile AppAndroid and iOS for remote teamsFull-feature mobile appMobile and desktop syncMobile-ready VoIP and messagingMobile and web-based app
    SELECT PLAN

    Calilio Pricing Plans for Event Planners of All Sizes & Budgets

    Choose Calilio’s flexible pricing plans designed for event planners of all sizes and budgets, starting at just $15 per user/month. Access advanced features and scale up your business effortlessly without paying extra for tools or upgrades.

    Calilio Pricing: Best VoIP Plans for Cloud Telephony

    Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

    Business calls
    SMS/MMS
    Virtual numbers
    Call center workflows

    Save 20% on annual plan

    Free 300 minute call offer

    Standard

    $15User/Month

    billed annually ($180/year)

    Ideal for solopreneurs, startups, and small businesses.

    Value: $9.75

    Free Calls & SMS/MMS

    200 outgoing & 100 incoming minutes

    100 outbound & 100 inbound SMS

    Get Started with:

    • User Limit: 10
    • Free 1 Local Number
    • Phone Number Sharing
    • Buy or Port Virtual Numbers
    • International Communication
    • Phone Number Sharing
    • Call Forwarding
    • Call Recordings
    • Basic Call Analytics
    Get Started
    Free 1500 minute call offer

    Premium

    $35User/Month

    billed annually ($420/year)

    Ideal for growing businesses, franchises, and call centers.

    Value: $40.75

    Free Calls & SMS/MMS

    1000 outgoing & 500 incoming minutes

    500 outbound & 500 inbound SMS

    Everything in the Standard Plan, plus:

    • Unlimited Users
    • Inbound Call Management
    • Outbound Call Management
    • Live Call Monitoring
    • AI Call Reporting
    • Saved Replies
    • Call Transfer
    • Dedicated Account Manager
    • AI-powered Call Analytics
    Get Started
    Free 300 minute call offer

    Enterprise

    Custom Plan

    for your business telephony

    Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

    Custom additional add-ons package monthly per user.

    Everything in the Premium Plan, plus:

    • Dedicated Account Manager
    • Developer Support
    • Phone and Whatsapp Support
    • Additional Free Calls/SMS
    • API and Webhook AccessComing Soon
    Contact Sales
    Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.
    Q&A

    Frequently asked questions

    What is call center software for event management companies?

    Call center software for event management companies is a communication platform that centralizes client, vendor, and attendee interactions. It helps streamline bookings, confirmations, coordination, and post-event support, ensuring smooth communication across all stages of event planning and execution.

    How does Calilio help event planners handle communication?

    Can event organizers use Calilio for vendor coordination?

    Does Calilio support outbound calling for confirmations and reminders?

    Can different departments share one hotline?

    What kind of AI insights does Calilio provide?

    Does Calilio integrate with CRM or event management tools?

    Is Calilio secure for handling sensitive event data?

    Can teams manage calls while on-site?

    How quickly can agencies set up Calilio?

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    Still have questions?

    Can’t find the answer you’re looking for? Please chat with our friendly team.

    Transform Your Business Telephony with Calilio

    Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

    4.6    125+ Reviews16+ Badges