Virtual Call Center Software for Government & Administrative Bodies
Get Calilio, a secure yet feature-rich call center software, designed for government agencies and public offices that serve thousands of citizens daily. From citizen inquiries about licenses, taxes, and public benefits to urgent helpline requests, our platform delivers faster responses with reliability and security.
Telephony Partner of 1000+ Businesses Worldwide
Trusted by Customers and Celebrated as a Top-Tier Solution.
Get a Virtual Phone Number for Your Administrative Call Center
With Calilio, acquire a local, toll-free, or mobile virtual phone number and make your services accessible to every citizen. Handle calls seamlessly from any device with a platform built for full transparency and accountability.
Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.
Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.
How to Set Up a Government Call Center Service?
To set up a government call center solution for administrative bodies, create your account, get or port numbers, add agents, and configure call flows. Once configured, civic bodies can start managing calls efficiently.
Get StartedStep 1
Sign up for Calilio and log in to your dashboard.
Step 2
Buy a local, mobile, or toll-free number, or port your existing ones.
Step 3
Add members to your workspace and assign them roles.
Step 4
Share numbers with your team and build IVR menus for proper routing.
Step 5
Start making inbound and outbound calls across devices.
CHOOSE COUNTRY
Use Calilio’s Government Call Center Software in 100+ Countries
Expand the government reach in 100+ countries with Calilio. Deliver reliable communication for international programs, cross-border collaborations, and global helplines while keeping costs low and operations efficient.
Features of Call Center Services for Public Offices & Agencies
Calilio’s government call center software is built to strengthen communication in public offices and agencies, ensuring transparency, faster response times, and better citizen engagement.
Custom Caller ID
Display trusted government numbers when making outbound calls. People are more likely to answer when they see a familiar and official number.
SMS & MMS
Send important updates like reminders for bill payments, policy changes, or emergency alerts through text and multimedia messages.
AI Call Analytics
Track call volumes, caller intent, and wait times with AI-powered insights. Use these reports to improve service delivery and citizen satisfaction.
Member-to-Member Communication
Enable quick internal collaboration between officers and departments. Messages and calls can be shared internally without citizens being kept on hold.
New Lead Alerts
Receive instant notifications when new requests, applications, or complaints come in. This ensures no public service request is missed.
Integrate Government Call Center Software with CRM for Workflow Automation
Calilio integrates with case management platforms, citizen record systems, or government CRMs. Every call, note, and outcome is automatically logged, reducing manual paperwork, saving staff time, and ensuring citizens receive faster, more accurate responses.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Use cases
Use Cases of a Government Call Center Software
Calilio is designed to deal with daily inquiries to emergency hotlines, strengthening the bond between government institutions and the people they serve.
Citizen Service Helplines
Handle queries related to IDs, certificates, and permits. Ensure every citizen gets clear guidance without long waits or confusion.
Emergency Hotlines
Set up quick-response lines for natural disasters, health alerts, or security issues. Route calls instantly to the right department for immediate action.
Tax & Revenue Offices
Answer questions about tax filings, payments, and deadlines. Use reminders and follow-ups to reduce late submissions and improve compliance.
Municipal Services
Support citizens with issues like waste collection, water supply, or public facility maintenance. Automate updates and ensure complaints are tracked until resolved.
Social Welfare Programs
Assist callers with benefit applications, subsidy inquiries, and eligibility questions. Keep records organized for smoother service delivery.
Immigration & Travel Documentation
Manage high volumes of calls for passport, visa, or immigration services. Provide real-time status updates and route complex cases to the right officials.
Public Safety & Law Enforcement
Offer hotlines for reporting crimes, complaints, or suspicious activities. Ensure calls are routed securely to the appropriate law enforcement units.
Discover Top Call Center Software for Government Offices
| Feature / Provider | Calilio | Zendesk Talk | Aircall | CloudTalk | 3CX Phone System |
|---|---|---|---|---|---|
| Starting Price (per user/month) | $15 | $25 – $69 | $30 | $19 – $69 | Annual license (~$190/year for 8 SC, scales) |
| Virtual Phone Numbers | 100+ countries | 70+ countries | 100+ countries | 160+ countries | Yes, via SIP trunk providers |
| Outbound Dialer | Yes (reminders, outreach) | No built-in dialer | Yes, includes Power Dialer | Yes, Power Dialer in higher plans | Available through PBX/SIP features |
| Retail Features | Outreach reminders, bulk SMS, AI reporting | Helpdesk-focused, not education-specific | CRM integrations and call routing tools | IVR, call flow builder, smart queuing | Scalable call strategies for institutions |
| Call Monitoring | Yes | Available in higher tiers | Yes, with monitoring and whisper features | Yes, in higher-tier plans | Yes, via PBX monitoring |
| Call Recording | Yes (compliance-ready) | Available in Suite plans | Yes, with analytics and history | Yes, across all plans | Yes, included in licenses |
| Call Analytics | Advanced (AI-powered) | Robust analytics via add-ons | Advanced analytics included | Integrated dashboards and reports | Basic to advanced, depending on setup |
| CRM Integration | Yes (Pipedrive, Pabbly, etc.) | Yes, broad CRM ecosystem | Yes, extensive CRM support | Yes, CRM integration available in most plans | Yes, customizable via SIP integrations |
| Mobile App | Yes | Yes | Yes | Yes | Yes |
| 24/7 Support | Yes | Available in higher tiers | Yes | Yes, in higher tiers | Yes, depending on license |
| Ideal For | Small schools to multi-campus universities | Institutions needing helpdesk + voice | Schools needing modern VoIP + analytics | Institutions seeking automation + flexibility | Large campuses needing PBX-level control |
Calilio Pricing Plans for Government Call Centers
Calilio makes pricing transparent and affordable, starting at just $15 per user/month. Choose from Standard, Premium, or Enterprise tiers that scale with your agency’s size and communication needs.
Premium Plan
$28 Per user/per month
billed annually at $336
Everything in the Standard Plan, plus:
- All Standard Plan Features
- Unlimited Users
- Advance ReportingComing Soon
- Live Call Monitoring
- Detailed Realtime Dashboard
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is government call center software?
A government call center software is a cloud-based communication platform that helps public offices, agencies, and departments manage calls, SMS, and messages in one place. It ensures that every inquiry from citizens is answered and tracked properly.
Why do government agencies need a call center solution?
How does Calilio’s government call center software improve citizen service?
Can multiple departments share one number with a government call center software?
Is a government call center software secure for handling sensitive citizen data?
How can government offices use virtual phone numbers with call center solutions?
Can government employees work remotely with Calilio?
What features make Calilio’s call center solution ideal for government offices?
How much does a government call center software cost?
Can Calilio integrate with existing government databases or CRM platforms?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
Transform Your Business Telephony with Calilio
Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.
Phone numbers
Get International Phone Numbers
Singapore
|Australia
|New Zealand