10 Best Cloud Phone Systems in Canada

Canadian businesses need a cloud-based phone system to reduce communication costs, support remote teams, and improve customer service with flexible, modern features that traditional systems can’t provide.

• Cost Savings: A cloud phone system helps businesses avoid the high costs of traditional phone systems, including hardware, maintenance, and long-distance charges. A VoIP phone system in Canada provides more features at a lower monthly cost.
• Support for Remote and Hybrid Work: Teams can make and receive calls from anywhere using any device. This ensures productivity and consistent communication across remote, hybrid, or distributed teams.
• Scalability and Flexibility: The Canadian cloud phone system allows you to easily add or remove business lines, numbers, or features as your business needs change, without expensive upgrades or long setup times.
• Business Continuity and Reliability: Cloud systems are hosted in multiple data centers. So, you can stay connected every time, even during local outages or disruptions, ensuring uninterrupted service.
• Advanced Features: The cloud or virtual phone system often includes tools like IVR, voicemail-to-email, call recording, auto-attendants, and analytics. These features improve call handling and streamline operations.
• Simplified System: A user-friendly dashboard lets you manage users, call flows, and settings without technical expertise required.
• CRM Integrations: Cloud-based systems integrate with tools like Microsoft Teams, Google Workspace, and CRMs to keep your workflows unified and efficient.
• Better Customer Experience: Use call queues, custom greetings, and intelligent routing to create a smoother and more professional customer journey.

Calilio is a simple and affordable cloud-based phone system built for individuals and businesses of all sizes in Canada. It helps businesses manage calls, messages, and communication from a single, easy-to-use platform.

Calilio’s pricing starts at just $15 per month, making it one of the most cost-effective options in the Canadian market. It offers virtual phone numbers in over 100 countries and supports essential business calling features like call blocking, voicemail-to-email, custom greetings, and business hours setup.

Pricing (monthly billing)

• Standard: $15/user/month
• Premium: $35/user/month
• Enterprise (custom)

Key Features

• AI-powered Call Summary
• Unified Callbox
• Voicemail Transcription
• Sentiment Analysis

OpenPhone, now rebranded as Quo, is a modern Canadian cloud-based phone system tailored for small businesses and startups. It transforms business communication into a shared team experience through a single, collaborative business number.

With Quo, teams can manage calls and messages from a shared inbox. This approach improves response times, reduces missed inquiries, and ensures better coordination, making it well-suited for support, sales, and remote teams.

One of Quo’s key features is Sona, an AI-powered agent that answers calls 24/7. It helps automate communication, reduce workload, and provide timely responses even outside business hours.

Pricing (monthly billing)

• Starter: $19/user/month
• Business: $33/user/month
• Scale: $47/user/month

Key Features

• Shared Phone Number
• Call Forwarding
• AI Call Tags
• CRM Integrations

Net2Phone Canada is a Canadian-based cloud phone system built for reliable service, strong data privacy, and full SMS compliance with local regulations. It offers a secure and fully hosted communication solution that meets national data residency requirements.

The company operates its own data centers within Canada, ensuring that all critical information and data remain in-country. This is especially important for industries like finance, healthcare, and legal services that must follow strict data protection laws.

Pricing (monthly billing)

• Essentials: $22.99/user/month
• Professional: $27.99/user/month
• Ultimate (contact sales)

Key Features

• Video Conferencing
• External SMS/MMS messaging
• Internal Messaging
• Caller ID

Nextiva is a unified VoIP phone system for Canadian businesses. It brings together phone calls, video meetings, team messaging, live chat, email, and social media into a single platform. For Canada, Nextiva also offers unlimited calling, a good option for enterprises that require making frequent calls.

What sets Nextiva apart is its strong focus on CX (customer experience). The platform gives teams a complete view of every customer interaction across channels. This helps agents respond with context, improve conversations with clients, and build lasting relationships.

Pricing (monthly billing)
 

Small Business

• Core: $23/month/user
• Engage: $50/month/user
• Power Suite CX: $75/month/user

Enterprise

• Essential: $75/month/user
• Professional (custom)
• Premium (custom)

Key Features

• Call Transfer
• Business SMS/MMS
• Custom Music on Hold
• Video Meetings

Ooma is a budget-friendly cloud phone system, suitable for small Canadian businesses, freelancers, and solo entrepreneurs. It focuses on delivering core communication features at an affordable cost. All its plans include over 50 essential features, such as a virtual receptionist, internet fax, and a free toll-free number with 500 inbound minutes per month.

Ooma’s biggest strength is in its simplicity. The platform is user-friendly, easy to set up, and doesn’t require technical expertise. It’s suitable for teams that want a reliable phone system without the complexity or high overhead of traditional solutions.

Pricing (monthly billing)

• Ooma Office Essentials: $19.95/user/month
• Ooma Office Pro: $24.95/user/month
• Ooma Office Pro Plus: $29.95/user/month

Key Features

• Hot Desking
• Call Recording
• Online Bookings
• Extension Dialing

RingCentral is a trusted business phone system in Canada, known for its high performance and reliability. It offers a 99.999% uptime guarantee, ensuring uninterrupted communication for teams that rely on consistent service. Plus, its smart features, like AI-powered noise reduction, help improve audio quality during calls.

The platform supports over 200 integrations, including Microsoft Teams and Salesforce, allowing teams to manage communication within the tools they already use. With its strong reliability, advanced features, and high scalability, RingCentral is a leading choice for Canadian enterprises that need a dependable and flexible phone solution.

Pricing (monthly billing)

• Core Plan: $30/month/user
• Advanced Plan: $35/month/user
• Ultra Plan: $45/month/user

Key Features

• HD Voice Quality
• Single Sign-On (SSO)
• Advanced Call Queue
• IVR Menu

Vonage is a flexible cloud phone system for Canadian businesses that need more than just a plug-and-play solution. While it offers a standard UCaaS platform, its real strength lies in its developer-friendly API ecosystem. It allows businesses to build and customize communication tools tailored to their specific needs.

Companies can create custom call flows, embed communication features into their apps or websites, and integrate with other business tools. Its flexible setup is suitable for tech-driven teams and businesses with specific communication requirements.

Pricing (monthly billing)

• Mobile Plan: $19.99/user/month
• Premium Plan: $29.99/user/month
• Advanced Plan: $39.99/user/month

Key Features

• Visual Voicemail
• International Calling
• Advanced API
• Virtual Receptionist

Dialpad is an AI-powered cloud phone system that helps Canadian businesses improve communication and productivity. It provides unified communication through voice, video, and messaging, all supported by real-time artificial intelligence to enhance every interaction.

Dialpad’s built-in AI, also called Dialpad AI, offers features like real-time call transcription, sentiment analysis, and automated meeting summaries. For contact centers, tools like AI Scorecards and AI Recaps help speed up performance reviews and save valuable time. Furthermore, Dialpad’s AI engine is trained on more than 3.3 billion minutes of voice data, ensuring high accuracy and useful insights during and after calls.

Pricing (monthly billing)

• Standard Plan: $27/user/month
• Pro Plan: $35/user/month
• Enterprise Plan (custom)

Key Features

• Ring Groups
• Dialpad AI
• Click to Call
• AI Recaps

8x8 is a cloud phone system built for businesses that need reliable communication across multiple countries. It is especially well-suited for Canadian companies with global clients or remote teams in different regions.

One of 8x8’s key advantages is its unlimited international calling. With its higher plan, businesses can call up to 48 countries at no extra cost. This helps reduce expenses and simplifies communication for teams that rely on regular global interactions.

Pricing (annual billing)

• 8x8 Express: $15/user/month
• 8x8 X2: $24/user/month
• 8x8 X4: $44/user/month

Key Features

• Skill-based Routing
• Auto Attendant
• Mobile and Desktop Apps
• Omnichannel Call Routing

CloudTalk is a cloud phone system built for sales and support teams that manage a high volume of calls. It’s suitable for Canadian businesses like call centers and outbound sales teams that rely on fast, efficient phone communication.

One of its key strengths is its advanced dialer tools. The Power Dialer automatically calls multiple numbers one after another, while the Parallel Dialer can dial up to 10 numbers at once and connect to the first available recipient, helping agents reach more people in less time.

CloudTalk also offers flexible call routing features, such as skills-based routing and a drag-and-drop call flow designer, which ensure each call goes to the right team member.

Pricing (monthly billing)

• Starter: $34/month
• Essential: $39/month
• Expert: $69/month
• Custom

Key Features

• Instant Messaging
• Screen Sharing
• Auto Dialer
• Generative AI

Here’s a quick comparison to help you decide which platform best fits your needs.

When choosing a business phone system in Canada, consider the cost, available features, customer support reliability, and ease of use. Also, ensure it works well with your other tools and can grow with your team.

• Pricing: Compare the plans between different providers. Check if the cost matches the features you need and if there are extra charges for users or tools.
• Features: Look for essential tools like call routing, auto-attendant, voicemail, call recording, and CRM integration. These features help manage calls better and improve how your team works.
• Customer Support: Choose a provider that offers reliable support. Quick help through phone, chat, or email is important when your system needs attention.
• Integrations: Make sure the system connects with your business tools. Smooth integration with email, calendars, and CRM keeps your team organized and saves time.
• Scalability: Pick a system that grows with your business. You should be able to add users or features as needed, without delays or extra setup.
• Ease of Use: Opt for a cloud phone system that is easy to set up and manage. A simple dashboard helps you control users, calls, and settings without needing technical skills.

A reliable cloud-based phone system is essential for Canadian businesses, whether you're managing a remote team, handling customer calls, or scaling operations across regions. The providers listed above offer a range of solutions tailored for different needs, from advanced AI-driven platforms to simple, cost-effective setups.

If you’re looking for a solution that’s affordable yet equipped with the tools growing teams actually need, then consider Calilio. With transparent pricing starting at just $15/month, support for 100+ countries, and features like AI call summaries, call transcription, and internal messaging, it’s a smart choice for small teams, startups, and businesses looking to scale efficiently. With Calilio, you can also get one free Canadian local virtual phone number after subscription.