Media Buying & PR Agencies

Advanced Call Center Software for Media Buying & PR Agencies

Q: How does Calilio help PR teams handle media calls?

Calilio helps PR teams handle media calls with advanced features, call routing, call queues, and IVR systems, ensuring clients reach the right spokesperson immediately.

Q: Can advertising agencies use Calilio for campaign hotlines?

Yes, advertising agencies can use Calilio for campaign hotlines. It provides real-time analytics, call tracking, and cloud-based scalability to handle calls during live promotions, ad campaigns, or event launches. With Calilio, agencies can seamlessly manage high call volumes, gain insights into customer engagement, track the effectiveness of specific campaigns, and optimize communication strategies in real-time.

Q: Does Calilio support outbound calling for client follow-ups?

Yes, Calilio supports outbound calling for client follow-ups through its built-in Power Dialer. It automates reminder calls, reaches out to leads, or updates clients on campaign progress, improving follow-up consistency.

Q: Can agencies share one number across departments?

Yes, agencies can share one number across departments with Calilio’s shared number and routing feature. Whether it’s PR, creative, or client servicing teams, all departments can operate under a unified number while directing each call to the appropriate specialist seamlessly.

Q: What kind of AI insights does Calilio provide?

Calilio provides AI insights that include call summaries, sentiment analysis, performance tracking, and campaign-level analytics. It helps measure communication effectiveness, understand client emotions, and enhance decision-making with data-driven strategies.

Q: Does Calilio integrate with CRMs or marketing tools?

Yes, Calilio integrates seamlessly with CRMs and marketing tools such as HubSpot, Salesforce, PipeDrive, and more. Every call, campaign update, and client interaction is logged automatically, maintaining a complete and synchronized communication record.

Q: Is Calilio secure for client data?

Yes, Calilio is highly secure for client data, offering enterprise-grade encryption, secure cloud storage, and strict access controls. Handle confidential client details, campaign briefs, and media contacts without worrying about data breaches or unauthorized access.

Q: Can teams access calls on the go?

Yes, teams can access calls on the go with Calilio’s mobile application available for iOS and Android. PR and advertising professionals can make and receive calls, check analytics, and stay connected with clients even while traveling or working remotely.

Q: How quickly can agencies start using Calilio?

Agencies can start using Calilio almost instantly after signing up. Create an account, add users, configure call flows, and assign numbers, allowing PR and ad teams to go live with a fully functional call center within minutes.

Get an advanced call center software that manages high volumes of client, media, and partner calls seamlessly, ideal for PR and advertising agencies. Route, track, and analyze every interaction to enhance campaign coordination, empowering client relationships and communication efficiency.

Manage client and partner calls from one unified dashboard.

Handle press inquiries and campaign requests with smart routing and IVR.

Automate outbound follow-ups and appointment calls with Power Dialer.

Boost team efficiency and brand reputation with AI-powered insights.

two professionals communicating over a call using call center software interface, showing call analytics dashboard and dialer for a pr agency.

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Get a Virtual Phone Number for PR & Media Agencies

Secure local, mobile, or toll-free virtual phone numbers for PR & media agencies. Serve international clients, collaborate across time zones, and keep communication costs low while maintaining consistent service quality.

No Numbers Found

Note:

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

How to Set Up a Call Center Software for Media & PR Firms?

To set up a call center software for media and PR firms, create your Calilio account, get or port your agency numbers, add team members, and configure call flows. Once set up, your teams can efficiently manage client communication, press inquiries, and campaign coordination.

Get Started

Step 1

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Advertising & PR Agencies in 100+ Countries

Expand your PR and advertising operations across 100+ countries with Calilio’s cloud-based call center software. Manage global campaigns, media outreach, and client communications effortlessly from one platform, no physical offices or complex setups needed.

allafricaasiaeuropenorth americaaustraliasouth america

FEATURES

Features of Call Center Software for Media & PR Companies

Calilio’s call center software helps PR and advertising agencies manage client communication, media outreach, and campaign coordination from a single platform.

Power Dialer

Automate outbound calls for client updates, media follow-ups, and campaign outreach. Reach more people in less time and improve productivity during busy launch periods.

Call Forwarding

Redirect incoming calls to the right department or account manager instantly. Never miss an important journalist, client, or sponsor inquiry again.

Call Queue

Manage high call volumes during press events or campaign launches. Keep callers informed and ensure every inquiry is handled efficiently.

Music on Hold

Play custom audio or promotional messages while callers wait. Maintain a professional brand image and keep audiences engaged even during hold times.

Business Hours

Set custom working hours for each number as per your requirement. Route after-hours calls to voicemail and ensure 24/7 availability.

Call Listening

Monitor live calls for quality assurance and team coaching. Help agents maintain professionalism and deliver consistent brand messaging.

Call Whisper

Provide real-time feedback to agents during live calls without the client hearing. Perfect for training new team members or refining sales conversations.

Phone Number Sharing

Share a single business number among multiple agents or departments. Ensure smooth communication and consistent client handling across teams.

Voicemail Greetings

Customize greetings to match your agency’s tone or individual brands. Leave a positive impression and maintain professionalism even after hours.

Voicemail Transcription

Automatically convert voicemails into text for quick reading. Save time, prioritize urgent messages, and follow up faster.

AI Call Transcription

Turn every client or media conversation into accurate text records. Review key discussions, extract insights, and ensure full transparency.

Reason for Call / Call Purpose

Automatically detect and log the reason behind each call. Gain actionable insights to improve client support, campaign planning, and communication strategies.

Integrate PR Agency Call Center Software with CRM for Workflow Automation

Integrate Calilio’s call center software with your CRM, which centralizes client data in a single platform. It ensures the team never loses context between calls and campaigns.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration

Use Cases

Use Cases of Call Center Software for Media Buying & PR Agencies

Calilio’s call center software helps manage communications, strengthen relationships, and streamline campaign execution.

Client Communication & Account Management

Handle all client calls from one dashboard. Keep records of project updates, approvals, and campaign feedback for transparent and efficient communication.

Media Coordination & Press Relations

Easily manage calls from journalists, influencers, and media outlets. Route press inquiries to the right spokesperson or account manager in seconds.

Campaign Management & Reporting

Track campaign-related calls and feedback in real time. Use AI-powered reports to analyze sentiment and measure audience engagement across campaigns.

Crisis Communication Handling

Respond quickly to urgent calls during brand crises or public announcements. Smart routing ensures the right PR representative addresses critical situations instantly.

Internal Team Collaboration

Enable real-time communication between creative, media buying, and PR teams. Use call monitoring, whispering, and shared numbers to coordinate tasks without delays.

Calilio AI-powered business phone system website on mobile

Advertising Sales & Partnership Outreach

Automate outreach to advertisers, partners, and sponsors using Power Dialer and AI analytics. Streamline lead follow-ups and close more deals efficiently.

Global Client & Campaign Support

Manage multi-country campaigns and international clients seamlessly with local or toll-free virtual numbers. Provide consistent communication across regions without added overhead.

Discover Top Call Center Software for Advertising & PR Businesses

Feature / Provider	Calilio	Dialpad	CallHippo	LiveAgent	Freshcaller (Freshdesk Contact Center)
Starting Price (per user/month)	$15	$23	$18	$15	$19
Virtual Phone Numbers	100+ countries	70+ countries	50+ countries	Available via a VoIP setup	90+ countries
Cloud Storage	Yes secure storage for recordings and logs	Yes call recordings and transcripts stored in the cloud	Yes recordings stored securely	Yes cloud-based call history and tickets	Yes cloud storage for calls and data
AI Dashboard	Yes real-time analytics and insights	Yes AI-driven analytics and call trends	Basic analytics (AI limited)	Yes performance dashboards	Yes advanced analytics via AI engine
AI Reports	Yes summaries, sentiment, and key call highlights	Yes automated transcriptions and AI summaries	No dedicated AI reports	Yes built-in reporting tools	Yes AI-powered insights and call summaries
Internal Messaging	Yes built-in chat and team communication	Yes internal team messaging	Limited internal chat	Yes internal ticketing and notes	Yes internal collaboration tools
Member-to-Member Communication	Yes	Yes	Yes	Yes	Yes
CRM Integration	Yes integrates with HubSpot, Salesforce, Zoho, and Pipedrive	Yes Google Workspace, HubSpot, Salesforce	Yes Salesforce, HubSpot, Zoho	Yes integrates with major CRMs and helpdesks	Yes Salesforce, Zoho, HubSpot
Mobile App	Yes Android & iOS	Yes Android & iOS	Yes Android & iOS	Yes mobile agent app	Yes full-featured mobile app
24/7 Support	Yes round-the-clock global support	Yes 24/7 for enterprise plans	Yes 24/7 for all plans	Yes 24/7 support across tiers	Yes available for enterprise users
Ideal For	Media, entertainment, and communication agencies need a unified voice & collaboration	Creative agencies and hybrid teams needing AI call handling	Small businesses needing a cost-effective VoIP setup	Customer-centric teams managing tickets & communication channels	customer-centric businesses, media agencies, & support teams

SELECT PLAN

Find the Best Call Center Software for PR Agencies of All Sizes & Budgets

Choose Calilio’s call center software for PR and media agencies, starting at just $15 per user/month. Scale easily as your client base grows, and enjoy full access to AI reporting and global communication tools.

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls

SMS/MMS

Virtual numbers

Call center workflows

Save 20% on annual plan

Standard

$15User/Month

billed annually ($180/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $9.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

User Limit: 10
Free 1 Local Number
Phone Number Sharing
Buy or Port Virtual Numbers100+ countries
International CommunicationCalls, Messages, Attach Files
Phone Number Sharing
Call Forwarding
Call Recordings
Basic Call Analytics

Get Started

Premium

$35User/Month

billed annually ($420/year)

Ideal for growing businesses, franchises, and call centers.

Value: $40.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

Unlimited Users
Inbound Call ManagementIVR, Business hours
Outbound Call ManagementPower dialer, Call disposition
Live Call MonitoringListen, Whisper, Barge-in & End calls
AI Call Reporting Transcription, Sentiment analysis and more
Saved Replies
Call Transfer
Dedicated Account Manager
AI-powered Call Analytics

Get Started

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

Dedicated Account Manager
Developer Support
Phone and Whatsapp Support
Additional Free Calls/SMS
API and Webhook AccessComing Soon

Contact Sales

Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Q&A

Frequently asked questions

What is call center software for PR and advertising agencies?

Call center software for PR and advertising agencies is a cloud-based solution that centralizes all calls, messages, and inquiries into one platform, ensuring timely, professional, and well-organized responses across all departments.

How does Calilio help PR teams handle media calls?

Can advertising agencies use Calilio for campaign hotlines?

Does Calilio support outbound calling for client follow-ups?

Can agencies share one number across departments?

What kind of AI insights does Calilio provide?

Does Calilio integrate with CRMs or marketing tools?

Is Calilio secure for client data?

Can teams access calls on the go?

How quickly can agencies start using Calilio?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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