event banner left
event banner right
Internet Service Provider

Scalable Call Center Software for Internet Service Provider

Get a cloud call center software with built-in advanced features ideal for Internet Service Providers to manage heavy customer call volumes with ease. From outage reports to billing inquiries, every call is routed, tracked, and resolved, boosting customer satisfaction and agent efficiency.

Manage high call volumes with IVR, call queues, and number sharing.
Automate payment reminders, renewals, and package upgrades using a power dialer.
Record and analyze calls with AI-powered insights for compliance and training.
Support both inbound and outbound operations across multiple locations.
Get a Call Center Software for Internet Service Providers

Telephony Partner of 1000+ Businesses Worldwide

Command+R logosisyphus logopolymath logointelycore logointerlock logoquotient logocartechstudio logofencyx logoCommand+R logosisyphus logopolymath logointelycore logointerlock logoquotient logocartechstudio logofencyx logoCommand+R logosisyphus logopolymath logointelycore logointerlock logoquotient logocartechstudio logofencyx logoCommand+R logosisyphus logopolymath logointelycore logointerlock logoquotient logocartechstudio logofencyx logo

Trusted by Customers and Celebrated as a Top-Tier Solution.

software suggest high rated badgesoftware suggest recommended badgesoftware suggest recommended badgeg2 user love us badgesource force users reviewsoftware suggest high rated badgesoftware suggest recommended badgesoftware suggest recommended badgeg2 user love us badgesource force users reviewsoftware suggest high rated badgesoftware suggest recommended badgesoftware suggest recommended badgeg2 user love us badgesource force users review
4.9/5
200+ Reviews|16+ Badges
5/5

Software Suggest

User Reviews

4.5/5

Captera

User Reviews

4.8/5

G2

User Reviews

5/5

sourceforge

User Reviews

4.4/5

trustpilot

User Reviews

Get a Virtual Phone Number for Telecom Operators

With Calilio, acquire local, mobile, toll-free, or international virtual phone numbers to handle customer calls from anywhere. Share numbers across departments, so subscribers never wait long for assistance, with coverage in 100+ countries.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Software for Your Telecom Company​?

To set up a call center software for a telecom company, create your account, get or port numbers, add agents, and configure call flows. Once activated, your team can start handling customer queries, complaints, and service upgrades across devices.

Step 1

Sign up for Calilio and log in to your dashboard.

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound customer calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Telecom Company in 100+ Countries

Serve customers across more than 100 countries with Calilio. Operate in one country or dozens, deliver consistent, reliable service worldwide without setting up additional offices or phone lines.

allafricaasiaeuropenorth americaaustraliasouth america
    FEATURES

    Features of ISP Call Center Software for Customer Calls & Agent Efficiency

    Calilio is equipped with advanced features to manage from handling service requests to tracking outages, keeping communication smooth and clients satisfied.

    ivr icon

    IVR (Interactive Voice Response)

    Guide customers directly to billing, technical support, or service upgrade lines without long hold times. Reduce confusion and connect callers to the right department instantly.

    bulk sms icon

    Bulk SMS

    Send mass alerts about scheduled maintenance, downtime notifications, or promotional offers. Keep customers informed in real time without manual effort.

    power dialer icon

    Power Dialer

    Automate callbacks for unresolved tickets, plan renewals, or overdue payments. Save agents' time while ensuring no follow-up is missed.

    custom phone greetings icon

    Custom Phone Greetings

    Create professional greetings tailored for different teams, like billing, new connections, or technical help, so callers know they’ve reached the right place.

    Call recordings icon

    Call Recording & Playback

    Record client conversations for training, dispute resolution, and compliance. Managers can replay calls to monitor service quality and improve agent performance.

    ai call analytics icon

    AI Call Analytics

    Get advanced insights into call volumes, customer sentiment, and recurring issues. Use data to anticipate customer needs and resolve problems faster.

    unified callbox icon

    Unified Callbox

    Manage calls, SMS, and MMS from a single dashboard. Agents can respond across multiple channels without switching tools.

    member to member communication icon

    Member-to-Member Communication

    Allow field technicians, support staff, and managers to coordinate instantly within the platform, improving teamwork and reducing delays.mem

    click-to-call icon

    Click-to-Call

    Enable agents to call customers directly from CRM or ticketing software with a single click, cutting down wasted time.

    call tags and notes icon

    Call Tags & Notes

    Label and document calls with reasons such as “billing query,” “service outage,” or “new installation request.” This keeps records organized for future reference.

    mms support icon

    MMS Support

    Let customers share photos of faulty equipment or installation areas via MMS, giving agents visual context to resolve issues quickly.

    Integrate ISP Call Center Software with CRM for Workflow Automation

    Calilio integrates seamlessly with advanced CRM tools and billing platforms, syncing all the reports in one dashboard. There's complete visibility into client history, which reduces manual data entry and maintains accurate customer records.

    Zapier

    Automation

    Pipedrive

    CRM

    Pabbly Connect

    Automation

    LeadHeed

    CRM

    HubSpot

    CRM

    Salesforce

    CRM

    Mailchimp

    Marketing

    Krispchat

    Sales Automation

    Zendesk

    Helpdesk

    Request Integration

    View all Integration

    Use cases

    Use Cases of Internet Service Provider Call Center Software

    With Calilio, telecom companies, broadband providers, and customer care teams can manage high call volumes and keep service delivery running smoothly in every scenario.

    technical support lines icon

    Technical Support Lines

    Assist customers with troubleshooting internet issues, router configurations, and service outages through IVR and smart call routing.

    biling & payment inquiries icon

    Billing & Payment Inquiries

    Handle questions about invoices, payment confirmations, and late fees with automated reminders and outbound dialers.

    service outage management icon

    Service Outage Management

    Provide real-time updates during downtime. Route calls to specialized support teams and send SMS alerts to affected areas.

    new connection requests icon

    New Connection Requests

    Manage incoming inquiries for new subscriptions or upgrades, ensuring quick follow-ups and faster onboarding.

    customer retention & upselling icon

    Customer Retention & Upselling

    Run outbound campaigns for service upgrades, data package renewals, or promotional offers, keeping customers engaged.

    franchise & regional offices icon

    Franchise & Regional Offices

    Share numbers across multiple branches, routing calls automatically to the right local office or department.

    24/7 helplines icon

    24/7 Helplines

    Set up toll-free numbers for emergencies like fiber cuts or server breakdowns, ensuring customer concerns are addressed without delay.

    Discover Top Call Center Software for Internet Service Provider

    FeatureCalilioMightyCallCloudTalkVonageFive9
    Starting Price (per user/month)$15$15 (Core plan)$25 (starter tier)$13.99$50 (entry / quote-based)
    Virtual Phone NumbersAvailable in 100+ countriesYes; supports international numbersYes; supports numbers across many countries40+ countries160+ via external provider
    Call TranscriptionYes (AI-powered)Voicemail to text / transcription of voicemailsYes, supports speech-to-text transcription workflowsDepends on plan / add-onsYes (embedded in analytics)
    CRM IntegrationYesYes; HubSpot, Salesforce, etc.Yes; integrates with major CRMsYesYes (strong CRM integrations)
    Mobile AppYesYes; Android & iOS apps availableYesYesYes
    Call SummaryYes (post-call summaries)Yes via call notes / AI summary featuresYes (call tags, summaries)Varies by planYes
    Sentiment AnalysisYesNot clearly documentedYes; real-time sentiment detection & dashboardsLimited / add-onYes (analytics features)
    Cloud StorageYesYes (for recordings, voicemails etc.)YesYesYes
    AI DashboardYes (analytics & insights)Limited AI featuresYes (analytics + AI features)Depends on planYes (advanced analytics)
    AI Call ReportYesSome AI summary / reportingYesIn higher tiersYes
    24/7 SupportYesYes (support included)YesYesYes
    Ideal ForBusinesses needing a full call center + global reachSmall to mid businesses needing unified phone + call center featuresCall centers that want strong analytics and AI + voice featuresBusinesses needing flexible voice + communicationsLarge enterprises needing robust contact center features
    Select Plan

    Calilio Pricing Plans for Network Provider Call Centers of All Sizes & Budget

    Choose Calilio's simple, transparent pricing starting at just $15 per user/month. With Standard, Premium, and Enterprise tiers, easily scale up your ISP company without increasing operational costs.

    save 20% on Annual Plan

    Standard Plan

    $12
    Per user/per month

    $15 Save 20%

    billed annually at $144

    Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

    Get Started with:

    • User Limit: 10
    • Free 1 Local Number
      US or Canada
    • Call Recordings and Storage
      Optional
    • Basic Realtime Dashboard

    Premium Plan

    $28
    Per user/per month

    $35 Save 20%

    billed annually at $336

    Leverage growing businesses and call centers with cost-effective VoIP solutions.

    Everything in the Standard Plan, plus:

    • All Standard Plan Features
    • Unlimited Users
    • Advance Reporting
      Coming Soon
    • Live Call Monitoring
    • Detailed Realtime Dashboard

    Enterprise Plan

    Custom

    Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

    Everything in the Premium Plan, plus:

    • Queue Call Back
      Coming Soon
    • All Call Strategy Features
    • Dedicated Account Manager
    • Phone and WhatsApp Support
    Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.
    Q&A

    Frequently asked questions

    What is ISP call center software?

    ISP call center software is a cloud-based communication platform designed for internet service providers to manage customer calls, complaints, and service requests. It helps telecom operators streamline support, reduce wait times, and ensure clients get quick resolutions to issues like outages, billing, or installation queries.

    How does ISP call center software improve customer satisfaction?

    Can internet service providers use call center software for billing and payment queries?

    How can ISPs' call center software handle peak-time call volumes?

    Does Calilio provide virtual phone numbers for telecom companies?

    How secure is ISP call center software for handling customer data?

    Can Calilio’s ISP call center software integrate with CRM platforms?

    What insights can ISPs get from AI-powered call center software?

    How much does ISP call center software cost?

    How quickly can an internet service provider set up Calilio’s call center software?

    Still have questions?

    Can’t find the answer you’re looking for? Please chat with our friendly team.

    Transform Your Business Telephony with Calilio

    Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

    4.95    200+ Reviews16+ Badges

    Phone numbers

    Get International Phone Numbers

    Products
    ai products
    Solutions
    features
    Resources
    Comparisons
    Company
    integrations
    tools
    calilio logo

    Singapore

    Australia

    New Zealand

    2025 Calilio Inc. All rights reserved. Made in Singapore.