Next-Gen Call Center Software for Transportation & Logistics Industry
Get Calilio’s logistics call center software, which helps transport companies, courier services, and freight providers manage customer and partner calls with ease. From shipment tracking and delivery updates to booking and emergency support, our platform ensures reliable communication and faster resolutions, all at an affordable rate.
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Get a Virtual Phone Number for Your Logistics Call Center
Acquire local, mobile, toll-free, and even national numbers from Calilio, with the best phone call quality at an affordable rate. With coverage in 100+ countries, manage domestic deliveries or international shipments and reach out to customers worldwide, regardless of location.
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How to Set Up a Call Center Software for Your Logistics & Transportation Business?
To set up a call center software for the logistics and transportation industry, create your account, get or port numbers, add agents, and configure call flows. Once configured, agents and operations executives can start managing business calls efficiently.
Get StartedStep 1
Sign up for Calilio and log in to your dashboard.
Step 2
Buy a local, mobile, or toll-free number, or port your existing ones.
Step 3
Add members to your workspace and assign them roles.
Step 4
Share numbers with your team and build IVR menus for proper routing.
Step 5
Start making inbound and outbound customer calls across devices.
CHOOSE COUNTRY
Use Call Center Software for Transportation Services in 100+ Countries
Connect logistics across 100+ countries with Calilio, cutting global communication costs. Run local and international operations seamlessly on a single platform, ensuring smooth cross-border coordination.
Features of Call Center Software for Transportation & Logistics
Calilio’s logistics call center software is designed to enhance operations while helping agents deliver faster and more reliable customer support.
Call Disposition
Label calls with outcomes such as “pickup confirmed,” “reschedule required,” or “delivery completed.” This keeps records organized and helps plan accurate follow-ups.
Custom Caller ID
Show a recognizable logistics number when making outbound calls. Customers are more likely to answer and trust the call.
Integrate Logistics Call Center Software with CRM for Workflow Automation
Calilio integrates with popular CRM and logistics management platforms, which gives complete visibility into call history, and automates reminders and follow-up to enhance workflows.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Use cases
Use Cases of Call Center Software for Logistics & Transportation Business
Calilio supports the complex communication needs of transport & logistics firms, enhancing the coordination between dispatchers, drivers, and customers.
Freight & Cargo Management
Handle inquiries about shipment status, delivery times, and cargo tracking. Keep shippers and customers updated in real time without back-and-forth delays.
Customer Support Lines
Manage delivery questions, reschedule requests, or lost shipment reports with clear call routing and automated follow-ups. Build trust with reliable service.
Fleet & Driver Coordination
Connect drivers, dispatchers, and managers instantly through one system. Route urgent updates or changes directly to the right person to avoid confusion.
Warehousing & Inventory Updates
Coordinate stock checks, order fulfillment, and loading schedules. Automate notifications to suppliers and partners when stock levels change.
3PL & Partner Networks
Enable third-party logistics providers to use shared numbers and central lines. Route calls based on region, service type, or client requirements.
International Transport Operations
Support cross-border shipping by handling multilingual calls, time zone differences, and customs inquiries on one platform. Reduce costs without setting up new offices.
Emergency & Delay Handling
Set up hotlines for breakdowns, weather delays, or urgent rerouting needs. Calls are directed instantly to the right department for fast resolution.
Discover Top Call Center Software for Logistics Companies
| Feature | Calilio | CloudTalk | Vonage | 3CX | Ooma | Five9 |
|---|---|---|---|---|---|---|
| Starting Price (per user/month) | $15 | $25 | $13.99 | $350 (Annual License) | $19.95 | $50 |
| Virtual Phone Numbers | 100+ countries | 160+ countries | 40+ countries | Yes, via SIP trunk providers | Limited (U.S., Canada, Mexico, Puerto Rico) | 160+ through an external provider |
| Logistics Features | Fleet tracking updates, shipment alerts, and driver dispatcher coordination | Delivery notifications, SMS alerts | Delivery notifications, SMS alerts | Limited, depends on SIP integrations | Call forwarding for dispatch teams | Enterprise logistics workflows, advanced analytics |
| CRM Integration | Yes | Yes | Yes | Yes | Yes | Yes |
| Mobile App | Yes | Yes | Yes | Yes | Yes | Yes |
| Canned Responses | Yes | Yes | No | Yes | Yes | Yes |
| Power Dialer | Yes | Yes | Yes | Yes | Yes | Yes |
| International Calling | Anywhere | Over 50 countries | Over 40 countries | Over 40 countries | 40–70 countries | Over 40 countries |
| Call Management | IVR, call routing, power dialer, voicemai | Call routing, IVR, call monitoring | IVR, call transfer, call monitoring | IVR, call forwarding, simultaneous ringing | IVR, call queues, call transfer | IVR, smart routing, call queues |
| AI Call Report | Yes | Yes | No | Yes | Yes | Yes |
| 24/7 Support | Yes | Yes | Yes | Yes | Yes | Yes |
| Ideal For | Small to large logistics companies, transport providers, and supply chain firms | Medium to large logistics networks | Small to mid-sized logistics providers | Small to mid-sized transport offices | Mid to large fleets and transport teams | Large global logistics and transport enterprises |
Find the Best Call Center Plan for Your Logistics Operations
Calilio keeps pricing simple, starting at just $15 per user/month, with Standard, Premium, and Enterprise tiers. Add users or numbers anytime as your logistics network grows, and access advanced tools without extra overhead.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is a logistics call center?
A logistics call center is a centralized system that handles customer and partner communication for transport companies. It manages calls about shipments, delivery status, fleet coordination, and customer inquiries, ensuring everything runs smoothly without delays.
How can a call center solution help reduce missed deliveries?
Can transport companies keep their existing phone numbers?
How does logistics call center software help during peak shipping seasons?
Can drivers or managers access calls on the go?
What kind of insights can transport companies get on Calilio?
Is Calilio secure enough for sensitive shipments and client data?
Can Calilio integrate with logistics management or CRM tools?
How can logistics teams handle international clients with Calilio?
How quickly can a transport company get started with a call center software?
Still have questions?
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