MARKETING AGENCIES | CALL CENTER SOFTWARE

AI-Powered Cloud Call Center Software for Marketing Agencies

Q: Why do marketing agencies need call center software?

Marketing agencies need call center software to handle high call volumes, qualify leads, and keep client updates on track. It reduces delays, automates follow-ups, and helps teams focus on converting leads instead of juggling calls manually.

Q: Can marketing agencies use their existing phone numbers with Calilio?

Yes, marketing agencies can use their existing phone number with Calilio. Our platforms port the existing phone numbers into the platform. This way, old clients can connect with you without juggling to find a new number, while agencies get access to modern features like call routing, recording, and analytics

Q: How does call center software improve lead conversion?

Call center software improves lead conversion by routing calls to the right agent, tagging calls with outcomes, and automating reminders for follow-ups. It ensures no lead gets lost in the process, boosting overall campaign results.

Q: Can marketing teams work remotely with Calilio?

Yes, marketing teams can work with Calilio remotely. Our platform is cloud-based, so marketing teams can log in from laptops, tablets, or phones anywhere. This flexibility allows agencies to run campaigns and serve clients even with remote or hybrid teams.

Q: What kind of analytics do agencies get with Calilio?

Calilio provides insights like call volumes, missed calls, response times, and campaign outcomes. AI tools also give call summaries, sentiment analysis, and reasons for calls, helping agencies measure performance and improve client service.

Q: Does Calilio integrate with marketing CRMs and tools?

Yes, Calilio integrates smoothly with popular CRMs and marketing tools, like Leadhead, Pipedrive, Pabbly Connect and many more. This keeps client records, lead data, and communication history in one place, cutting down manual entry and reducing errors.

Q: How does call recording benefit marketing agencies?

Call recording helps agencies review conversations for accuracy, train new staff, and improve communication strategies. It ensures campaign updates and client feedback are captured clearly and securely.

Q: Can agencies handle international clients with Calilio?

Yes, Calilio offers virtual phone numbers in 100+ countries, allowing agencies to serve clients worldwide. Agencies can cut international calling costs and build trust by showing local numbers for global campaigns.

Get Calilio’s call center software for marketing agencies to handle large call volumes, as well as analyze calls, agent productivity, and campaign outcomes. From handling client inquiries to powering outbound outreach, our platform ensures teams stay accountable and campaigns deliver measurable ROI.

Manage client and lead calls in one platform with IVR, call queues, and routing.

Monitor, record, and analyze calls to improve campaign performance.

Automate follow-ups with outbound dialers and SMS reminders.

Support inbound and outbound communication for marketing campaigns.

sales agent using call center software to handle inbound and outbound client calls with a visible dashboard showing caller details and team activity

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Get a Virtual Phone Number for Your Advertising Call Center Firm

With Calilio, marketing agencies can get local, mobile, or toll-free virtual phone numbers and build a local image in 100+ countries. Share numbers across teams, manage inbound and outbound campaign calls, and stay connected from any device for seamless coordination.

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How to Set Up a Call Center Software for Your Marketing & Advertising Business?

To set up a call center software for a marketing agency, create your account, get or port numbers, add agents, and configure call flows. Once configured, the advertising company can start managing clients' calls efficiently.

Get Started

Step 1

Sign up for Calilio and log in to your dashboard.

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound client calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Marketing Agencies' Services in 100+ Countries

Calilio enables marketing agencies to connect with clients and prospects, expand globally in 100+ countries, regardless of location. Manage campaigns, client calls, and international leads, and deliver region-specific support without needing on-ground offices.

AllAfricaAsiaEuropeNorth americaAustraliaSouth america

FEATURES

Features of Call Center Software for Marketing Agencies to Manage Campaign Workflow

Calilio simplifies marketing agencies’ campaign management, boosts agent productivity, and executes campaigns faster and smarter.

Call Listening & Monitoring

Supervisors can listen in on live calls to ensure quality, provide instant coaching, and evaluate agent performance. This helps maintain campaign standards across the team.

Custom Caller ID

Display campaign-specific phone numbers so clients recognize who’s calling. Improve trust and boost answer rates by showing a familiar number.

Music On Hold

Keep callers engaged with professional music or branded messages while they wait. Turn hold time into an opportunity to reinforce campaign messaging.

Call Transfer

Seamlessly transfer calls between team members during live campaigns. Ensure prospects always talk to the right specialist without repeating information.

Power Dialer

Automate outbound calling for lead generation, follow-ups, or surveys. Save agents from manual dialing and maximize daily call volume.

Call Queue

Organize incoming calls during campaign peaks by placing them in a structured queue. Prioritize important calls and ensure no lead is left behind.

Call Disposition

Label calls with outcomes like “lead qualified,” “callback needed,” or “not interested.” This keeps campaigns organized and helps track results more effectively.

Business Hours

Set specific working hours for campaigns so calls are routed only when agents are available. Off-hour calls can be redirected to voicemail or scheduled follow-ups.

Bulk SMS

Send targeted bulk SMS campaigns to clients or prospects for promotions, reminders, or updates. Perfect for reaching large audiences instantly with minimal effort.

IVR (Interactive Voice Response)

Set up interactive menus so prospects or clients can easily connect to the right campaign manager or department without long wait times.

Canned Responses

Enable agents to use pre-written responses for FAQs, saving time and keeping communication consistent during busy campaign hours.

Call Forwarding

Redirect calls to the right agent or campaign team, even if they’re working remotely. Keep campaigns running smoothly without missed calls.

Integrate Marketing Call Center Software with CRM for Workflow Automation

Calilio integrates seamlessly with popular CRMs used by marketing teams. Every client interaction, from campaign calls to follow-ups, is automatically logged, giving your team a complete history in one dashboard.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Use cases

Use Cases of Marketing Call Center Software

Calilio adapts to the dynamic needs of digital, creative, and advertising teams, simplifying campaign coordination and lead management across diverse marketing scenarios.

Digital Marketing Agencies

Manage client campaign inquiries, ad performance discussions, and reporting updates in one platform. Automate follow-ups and reminders for scheduled strategy calls.

Advertising Agencies

Handle campaign approvals, creative revisions, and media-buying queries with ease. Send instant alerts and confirmations through calls and SMS for timely coordination.

PR & Branding Firms

Assist clients with press release updates, reputation management calls, and crisis communication. Maintain fast, professional, and organized communication workflows.

SEO & Content Agencies

Organize client queries about rankings, blog publishing, or backlink campaigns. Automate updates and ensure every request is logged and tracked.

Calilio AI-powered business phone system website on mobile

Social Media Management Firms

Coordinate influencer campaigns, content calendars, and posting schedules via automated reminders and follow-ups. Keep client engagement active around the clock.

Creative Studios & Design Agencies

Respond to design briefs, mock-up approvals, and feedback requests seamlessly. Use call routing to ensure the right creative team member handles each call.

Multi-location Marketing Groups

Share phone numbers across multiple offices and route client calls to the right branch or specialist instantly, reducing delays and miscommunication.

Discover Top Call Center Software for Marketing Agencies

Feature	Calilio	CloudTalk	RingCentral	LiveAgent	Zendesk
Starting Price (per user/month	$15	$19	$30	$15–20	$49
Virtual Phone Numbers	100+ countries	160+ countries	Yes	Yes	Yes
Call Management	Yes	Yes	Yes	Yes	NoYes
Outbound Dialer	Yes	Yes	Yes	Limited	Yes
Marketing Features	Yes	Yes	Yes	Limited	Yes
Call Monitoring	Yes	Yes	Yes	Yes	Yes
IVR	Yes	Yes	Yes	Yes	Yes
Power Dialer	Yes	Yes	Yes	Limited	Yes
Call Recording	Yes	Yes	Yes	Yes	Yes
Call Analytics	Yes	Yes	Yes	Yes	Yes
CRM Integration	Yes	Yes	Yes	Yes	Yes
Mobile App	Yes	Yes	Yes	Yes	Yes
24/7 Support	Yes	Yes	Yes	Yes	Yes
Ideal For	Marketing agencies, SMBs, and remote teams	SMBs, mid-market teams	Large enterprises	Support-focused businesses	Enterprises needing omnichannel support

SELECT PLAN

Calilio Pricing Plans for Marketing Call Centers of All Sizes & Budget

Calilio keeps pricing simple with Standard, Premium, and Enterprise plans starting at just $15 per user/month. Add more users or numbers anytime, and access advanced features like IVR, power dialers, and AI analytics without heavy costs.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is marketing call center software?

Marketing call center software is a cloud-based tool that helps agencies manage client and lead calls from one place. It handles both inbound inquiries and outbound campaigns, keeping communication smooth and organized.

Why do marketing agencies need call center software?

Can marketing agencies use their existing phone numbers with Calilio?

How does call center software improve lead conversion?

Can marketing teams work remotely with Calilio?

What kind of analytics do agencies get with Calilio?

Does Calilio integrate with marketing CRMs and tools?

How does call recording benefit marketing agencies?

Can agencies handle international clients with Calilio?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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