Smart VoIP Call Center Software for Non-Profit Organizations

IVR (Interactive Voice Response)

Guide donors, volunteers, or beneficiaries to the right department, like donations, event support, or assistance requests, through an easy-to-use self-service menu.

Voicemail-to-Email

Convert unanswered donor or volunteer messages into emails so your team never misses important updates, pledges, or support requests.

Do Not Disturb (DND) Mode

Allow staff to pause incoming calls during events or critical tasks, ensuring focus without losing donor trust.

AI Call Reports

Generate detailed, AI-powered reports after every call with insights on donor intent, volunteer feedback, and campaign performance.

Call Transcription

Automatically transcribe calls to keep records of donation pledges, volunteer instructions, and beneficiary requests in text format.

Call Summary

Get quick summaries after each conversation, helping staff stay updated without listening to entire call recordings.

Reason for Call

Track why supporters or volunteers are calling, whether for donations, event sign-ups, or community support—and use it to improve campaigns.

Call Conclusion

Label call outcomes such as “donation confirmed,” “volunteer scheduled,” or “follow-up required” to streamline next steps.

Sentiment Analysis

Identify emotions in supporter or volunteer conversations, helping your team respond with empathy and adjust communication strategies.

Most Used Words

Analyze recurring keywords in calls to understand common concerns, donor expectations, or campaign-related questions.

Call Tags / Call Notes

Add tags or notes for each call to keep donor and volunteer details organized for future outreach.

Call Recording & Playback

Securely record donor pledges, volunteer training calls, or campaign discussions for accuracy, training, and compliance.