Restaurant call center software

Advanced Cloud Call Center Software for Restaurants & Catering Services

Q: How does a restaurant’s call center software reduce missed orders during rush hours?

The restaurant's call center software reduces missed orders during rush hours through call queuing, call routing, IVR, and uses shared numbers across multiple staff members. If a call is missed, the system automatically calls back or routes calls to free agents, so no order or booking slips fall through the cracks.

Q: Can I keep my existing restaurant number?

Yes, you can keep your existing restaurant number by porting it to a call center platform like Calilio. This way, customers continue using the same familiar number while you enjoy advanced call center features that improve communication and make it easier to manage every call.

Q: Can different outlets share the same number?

Yes, different outlets can share a single number. With IVR, when a customer calls, it is routed directly to the right branch, based on the caller’s location, business hours, or menu option.

Q: What kind of analytics do I get in Calilio?

Calilio gives you detailed insights into how your calls are being handled. You can track call volumes, missed calls, wait times, and agent performance to see where improvements are needed.

Q: Is the call center software secure?

Yes, call center software is secure, as most of the services use enterprise-grade encryption and access controls, so only authorized staff can listen to recordings or see call data.

Q: Can teams work with phones and tablets from call center software?

Yes, teams can work from phones and tablets. As call center software is cloud-based, it allows staff to log in through the internet and handle SMS and calls in a single platform. This makes it perfect for managers moving around the restaurant or delivery staff who need to stay connected on the go.

Get Calilio, a cloud-based call center software, designed to help restaurants, along with dining businesses, cloud kitchens, and catering services, handle customer calls and manage high call volumes. Our platform ensures every guest gets fast service and personalized attention, even during peak, reducing hold time.

Handle reservations, orders, and guest support with IVR, call queue, and smart routing.

Run outbound callbacks for missed calls, pre-order confirmations, and event quotes with Power Dialer.

Share numbers across locations and teams to balance peak-time traffic.

Monitor, record, and analyze calls with AI reports for quality and efficiency.

two professionals analyzing call center metrics displaying a live incoming call with live call details and performance indicators.

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Get a Virtual Phone Number for Restaurant Call Center Services

With Calilio, get local, mobile, or toll-free numbers and manage communication in over 100+ countries in a single platform. Share a single number among restaurants, cafés, and catering staff members and use it for reservations, delivery orders, or event inquiries from a single dashboard, ensuring every guest gets timely service.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up Call Center Software for a Restaurant?

To set up a call center software for a restaurant, create your account, get or port numbers, add agents, and configure call flows. Once configured, catering and ordering services can start managing patient calls efficiently.

Get Started

Step 1

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound patient calls across devices.

Choose Number

Use Restaurant Phone Answering System in 100+ Countries

Serve guests locally and internationally with Calilio’s cloud-based phone answering system. Power your restaurant franchises, multi-brand groups, and delivery-only kitchens without opening new on-site phone lines. Cut down international costs, maintain a consistent brand voice, and scale effortlessly during peak seasons, holiday rushes, or promotional campaigns.

AllAfricaAsiaEuropeNorth americaAustraliaSouth america

Features

Features of Finance Call Center Software for Restaurants & Cafes

Calilio’s call center software for restaurants & cafes is designed to enhance communication, reduce missed reservations, and keep every order or inquiry handled with speed and precision.

Power Dialer

Speed up callbacks for missed reservations, catering quotes, or delivery confirmations. Staff don’t waste time dialing manually and can connect with more guests in less time.

IVR (Interactive Voice Response)

Navigate callers to the right services, reservations, catering, or delivery, through easy menu options. Saves time for both customers and staff by reducing unnecessary transfers.

Sentiment Analysis

Understand customer emotions during every call, happy, upset, or neutral. This helps managers spot issues early and coach teams for better service.

Call Transcription

Turn phone conversations into text automatically after every call. Staff can quickly check details like special menu requests or delivery instructions without replaying the call.

Call Summary

Get an instant overview of each call in a few lines. This makes it easy for teams to review conversations and take action fast.

Most Used Words

See which words or phrases come up often, like “menu,” “order,” or “party size.” Restaurants can use this information to improve menus, promotions, or support scripts.

Call Recording & Playback

Keep a secure record of calls for disputes, quality checks, or training new staff. Managers can replay real scenarios to show how to handle customers better.

Custom Phone Greetings

Welcome callers with a friendly, professional message that matches your brand. It sets the tone for a positive guest experience from the first second.

Voicemail-to-Email

Voicemail messages are sent straight to your inbox for quick follow-up. This ensures no booking request or delivery issue goes unnoticed.

Call Routing

Transfer calls to the right department automatically: front desk, kitchen, or events team. Guests get quick answers without being bounced around.

Custom Caller ID

Show your restaurant’s official number when calling back guests. It increases trust and makes customers more likely to pick up.

Business Hours Settings

Define when your team is available, like lunch, dinner, or catering hours. Calls outside those times can be directed to voicemail or forwarded to mobile numbers.

Integrate Restaurant Call Center Software with CRM for Workflow Automation

Calilio’s restaurant call center software integrates smoothly with CRM platforms, keeping all guest details, reservations, orders, and call history in one place. This automation helps staff respond faster, avoid missed requests, and deliver consistent service across reservations, deliveries, and catering events, without manual work.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Use cases

Use Cases of Restaurant Call Center Software

Calilio’s call center software for restaurants adapts to the unique needs of cafés, catering services, and multi-location dining chains. It simplifies guest interactions, order management, and staff coordination across every stage of the dining experience.

Reservations Desk

Easily confirm table bookings, manage waiting lists, and keep track of table availability. This ensures guests get seated quickly and no reservation gets lost.

Delivery & Takeout

Answer calls for new orders, share delivery updates, and solve issues like late or missed deliveries. Customers stay informed and satisfied without long waits.

Franchise & Multi-Location

Use one number for multiple outlets and route calls to the right branch. This keeps service consistent across all locations, whether it’s a single café or a chain.

Guest Feedback & Loyalty

Call back guests or send quick SMS surveys after meals. Their feedback is logged into your CRM, helping you improve service and build customer loyalty.

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Promotions & Peak Seasons

Set up separate lines for holiday offers or seasonal promotions. Track performance, manage high call volumes, and adjust staffing as needed during busy times.

Discover Top Call Center Software for Restaurants

Feature	Calilio	JustCall	RingCentral	Vonage	GoTo Connect
Starting Price (per user)	$15	$29–$89	$30	$19.99	$27
Virtual Phone Numbers	100+ countries	70+ countries	Not specified	40+ countries	50+ countries
Outbound Dialer	Yes (for reminders, follow-ups, outreach)	Yes (Power/AI Dialer)	Limited	Limited	No
Food services Features	Appointment reminders, bulk SMS, CRM sync	None (general sales/support focus)	Not specified	Not specified	Not specified
Call Monitoring	Yes	Yes	Yes	Yes	Yes
Call Recording	Yes (with compliance tools)	Yes	Yes	Yes	Yes
Call Analytics	Advanced (metrics, AI reports, sentiment)	Yes	Standard	Basic	Standard
CRM Integration	Yes (healthcare CRMs & EHR tools)	Yes	Yes	Yes	Yes
Mobile App	Yes	Yes	Yes	Yes	Yes
24/7 Support	Yes	Yes (business plans)	Yes	Yes	Yes
Ideal For	Hospitals, clinics, telemedicine, hotlines	Sales/support teams needing AI workflows	Large enterprises	SMEs & healthcare practices	Large healthcare networks

Select Plan

Calilio Pricing Plans for Restaurant Call Centers of All Sizes & Budget

Calilio offers three flexible pricing plans, Standard, Premium, and Enterprise, built to fit the needs of restaurants, cafés, and catering services of any size. Prices start at just $15 per user/month, and can add more users or numbers anytime as the business grows.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is restaurant call center software?

Restaurant call center software is a cloud-based phone system that helps restaurants handle customer calls, reservations, and orders more efficiently. It brings all reservations, delivery requests, and catering inquiries into one place to answer faster, keep track of every conversation, and make sure no guest is left waiting.

How does a restaurant’s call center software reduce missed orders during rush hours?

Can I keep my existing restaurant number?

Can different outlets share the same number?

What kind of analytics do I get in Calilio?

Is the call center software secure?

Can teams work with phones and tablets from call center software?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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