UTILITIES & ENERGY COMPANY

Call Center Software for Utilities & Energy Providers

Q: Can Calilio help manage high call volumes during service outages or emergencies?

Yes, Calilio is designed to manage high call volumes during emergencies like power outages or maintenance events. With intelligent call routing, IVR, and queue management, it ensures critical calls are prioritized and customers receive timely updates.

Q: How does Calilio enhance operational efficiency for energy and utility companies?

Calilio enhances operational efficiency by automating workflows, logging customer interactions, and syncing data with integrated CRMs. It reduces manual effort, boosts team productivity, and ensures smoother communication between departments and field staff.

Q: Can field technicians or remote agents use Calilio’s call center software?

Yes, field technicians and remote agents can access Calilio’s cloud-based call center software from anywhere. This mobility allows real-time collaboration between support teams and on-site staff, leading to faster issue resolution and improved customer trust.

Q: Does Calilio’s utility call center software support outage notifications and automated alerts?

Yes, Calilio supports automated alerts and bulk SMS notifications to inform customers about outages, service restorations, or scheduled maintenance. This proactive communication reduces inbound call spikes and enhances transparency during service disruptions.

Q: How can call analytics in utility call center software help improve service performance?

Call analytics in utility call center software provides insights into metrics like call volumes, handling times, and missed calls. Utility companies can use this data to identify performance gaps, optimize staffing, and enhance overall service quality.

Q: Can utility companies integrate Calilio with their existing CRM or billing systems?

Yes, Calilio integrates seamlessly with most CRM and billing systems used by utility and energy providers. This integration enables unified customer data management, streamlined workflows, and faster issue resolution.

Q: Is Calilio suitable for small municipal utilities or only large-scale energy providers?

Calilio is ideal for both small municipal utilities and large-scale energy providers. Its flexible pricing and scalable features make it adaptable to varying operational sizes, ensuring affordability and efficiency for all types of organizations.

Q: How secure is Calilio’s call center software for handling customer and service data?

Calilio’s call center software is built with robust security protocols, including data encryption, secure cloud storage, and role-based access controls. These features protect sensitive customer information and ensure compliance with industry standards.

Q: How does Calilio support multi-region utility operations across different countries?

Calilio supports global operations with virtual phone numbers in 100+ countries. This allows utility and energy providers to manage international customer communications seamlessly, without the need for physical offices or complex infrastructure.

Get the right Call Center Software tailored for Utilities and Energy Providers to improve customer service efficiency. Manage customer inquiries more effectively with easy access to account details and service history. Handle calls faster, reduce wait times, and provide more accurate responses, all while lowering operational costs.

Handle inbound and outbound customer calls securely and efficiently.

Automate outage notifications, payment reminders, and meter reading updates with IVR and Power Dialer.

Record and monitor calls for compliance, quality assurance, and service improvement.

Keep your support team connected, whether in the office or on the field.

Calilio business phone system for utility and energy companies with call management and US virtual numbers

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Get a Virtual Phone Number for Your Utility Call Center

Get local, mobile, or toll-free virtual phone numbers for your utility call center from 100+ countries. Share numbers among departments and easily scale your communication capacity without extra infrastructure.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Software for Utility Service Providers?

To set up a call center software for a utility service provider, create your account, get or port numbers, add agents, and configure call flows. Once configured, utility operators can start managing calls efficiently.

Get Started

Step 1

Sign up for Calilio and log in to your dashboard.

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Utility Services in 100+ Countries

Expand your utility and energy operations with Calilio in 100+ countries. Manage customers, reports, and billing seamlessly with one unified platform, delivering consistent and cost-efficient communication.

AllAfricaAsiaEuropeNorth americaAustraliaSouth america

FEATURES

Features of Call Center Software for Utility & Energy Business

Calilio offers a built-in feature to simplify communication, manage high call volumes, and automate repetitive service tasks, ensuring every customer is handled efficiently.

AI Call Summary

Automatically generate concise summaries after each call, highlighting the purpose, discussion points, and outcomes, helping your team stay informed and efficient.

Power Dialer

Automate outbound calls for payment reminders, meter updates, or planned maintenance notifications, saving time and improving communication efficiency.

Call Queue

Handle heavy inbound traffic with organized call queues, ensuring customers are assisted fairly during peak demand or outage events.

IVR (Interactive Voice Response)

Guide callers to the right department, billing, service restoration, or support through simple self-service voice menus that reduce wait times.

Bulk SMS

Send mass alerts and notifications about outages, due dates, or energy-saving tips directly to customers’ phones with one click.

Call Forwarding

Redirect calls instantly to available agents or on-site teams so customers always get timely support without long holds.

Call Monitoring

Supervisors can track ongoing calls in real-time, evaluate service quality, and ensure compliance with company and industry standards.

Call Transfer

Move calls seamlessly between departments, such as billing, maintenance, or field service, without forcing customers to repeat their concerns.

Custom Caller ID

Display your verified utility company number on outbound calls to establish trust and encourage higher answer rates.

Business Hours

Set working hours for different departments and automatically route after-hours calls to voicemail or alternate support lines.

Call Listening

Allow supervisors to listen in on live calls, provide real-time coaching, and ensure agents maintain consistent communication standards.

Call Disposition

Label each call with its outcome, such as “issue resolved” or “follow-up required,” for better recordkeeping and performance tracking.

Integrate Utility Call Center Software with CRM for Workflow Automation

Create a unified workspace, connecting Calilio’s call center software with your existing CRM. Automate follow-ups, track issue resolutions, and eliminate manual data entry, transforming daily operations into a data-driven workflow.

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Automation

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CRM

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Automation

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CRM

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CRM

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Marketing

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Helpdesk

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Use cases

Use Cases of Call Center Software for Utility & Energy Providers

Calilio’s call center software adapts the needs of utility companies, enhancing service efficiency, with real-time responsiveness across every department.

Water and Gas Companies

Manage leak alerts, meter reading requests, and billing support through automated call routing and bulk SMS notifications for service updates.

Electricity Providers

Handle outage reports, billing inquiries, and new service connections efficiently. Route urgent issues to the right department instantly to minimize downtime and customer frustration.

Renewable Energy Firms

Coordinate installation schedules, maintenance follow-ups, and client support for solar or wind projects with ease using Power Dialers and call disposition tracking.

Customer Support Centers

Offer 24/7 support for emergencies, outages, or inquiries through IVR menus and queue management tools, ensuring that no customer call goes unanswered.

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Billing and Payment Teams

Automate payment reminders and late fee notifications using outbound campaigns. Improve on-time collections and reduce administrative effort.

Maintenance & Field Operations

Enable seamless coordination between field agents and control centers. Dispatch teams quickly for urgent repairs while keeping customers updated in real time.

Energy Retailer & Supplier

Manage a large volume of customer calls for plan inquiries and updates. Use AI-powered call analytics to track service quality and optimize energy plan promotions.

Discover Top Call Center Software for Utility & Energy Providers

Feature	Calilio	GoTo Connect	Vonage	Ringover	Dialpad
Starting Price (per user/month)	$15	$27	$19.99	$21	$23
Virtual Phone Numbers	100+ countries	50+ countries	60+ countries	110+ countries	70+ countries
Call Management	IVR, call queue, routing, forwarding, and call disposition tracking	IVR, call forwarding, ring groups, and call queue	Smart call routing, queueing, and forwarding	IVR, queues, and skill-based routing	Smart routing, call analytics
Unified Callbox	Yes single dashboard for calls, SMS, and internal messages	Yes integrated business phone and chat dashboard	Yes unified inbox for calls and messages	Yes centralized communication hub	Yes unified workspace for calls and messages
AI Dashboard	Yes real-time analytics and AI insights	Available in higher plans	Yes AI-powered analytics and performance tracking	Yes AI-assisted call performance reports	Yes built-in AI analytics with call summaries
AI Call Reports	Yes AI call summaries, sentiment, and keyword tracking	No native AI summaries	Yes transcription and call summaries	Available in advanced plans	Yes post-call AI summaries and insights
Call Recording	Yes unlimited and compliance-ready	Yes available on all plans	Yes stored and shareable recordings	Yes call recording and quality monitoring	Yes call recording and auto-transcription
Cloud Storage	Yes secure cloud storage for call data and recordings	Yes encrypted storage	Yes integrated cloud-based storage	Yes accessible storage for call logs	Yes Google Drive-style cloud recording access
CRM Integration	Yes integrates with Salesforce, HubSpot, Pipedrive, and Pabbly	Yes integrates with Zoho, Salesforce, and MS Teams	Yes supports 20+ CRM systems	Yes supports HubSpot, Salesforce, Zoho	Yes integrates with Salesforce, HubSpot, and Zendesk
Mobile App	Yes Android and iOS for remote teams	Yes mobile-ready VoIP and messaging	Yes full-feature mobile app	Yes mobile and desktop sync	Yes mobile and web-based app
24/7 Support	Yes global round-the-clock support	Yes with a business or enterprise plan	Yes depending on the plan	Yes dedicated global support	Yes 24/7 chat and phone support
Ideal For	Utility, energy, and service providers managing large call volumes	Small to medium businesses needing flexible phone systems	Mid-size utilities and distributed teams	Energy firms need collaboration and scalability	Modern, AI-driven teams in tech and utilities

SELECT PLAN

Calilio Pricing Plans for Energy Providers of All Sizes & Budgets

Empower your utility and energy operations with Calilio’s flexible pricing plans, starting at just $15 per user/month. With access to powerful call management, monitoring, and AI-driven analytics, scale your service effortlessly.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is call center software for utility service providers?

Call center software for utility service providers is a cloud-based communication platform that helps manage customer interactions for power, water, gas, and energy companies. It enhances service requests, billing inquiries, and outage reporting while improving response time and customer satisfaction.

Can Calilio help manage high call volumes during service outages or emergencies?

How does Calilio enhance operational efficiency for energy and utility companies?

Can field technicians or remote agents use Calilio’s call center software?

Does Calilio’s utility call center software support outage notifications and automated alerts?

How can call analytics in utility call center software help improve service performance?

Can utility companies integrate Calilio with their existing CRM or billing systems?

Is Calilio suitable for small municipal utilities or only large-scale energy providers?

How secure is Calilio’s call center software for handling customer and service data?

How does Calilio support multi-region utility operations across different countries?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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