AI Call Summary

Automatically generate concise summaries after each call, highlighting the purpose, discussion points, and outcomes, helping your team stay informed and efficient.

Power Dialer

Automate outbound calls for payment reminders, meter updates, or planned maintenance notifications, saving time and improving communication efficiency.

Call Queue

Handle heavy inbound traffic with organized call queues, ensuring customers are assisted fairly during peak demand or outage events.

IVR (Interactive Voice Response)

Guide callers to the right department, billing, service restoration, or support through simple self-service voice menus that reduce wait times.

Bulk SMS

Send mass alerts and notifications about outages, due dates, or energy-saving tips directly to customers’ phones with one click.

Call Forwarding

Redirect calls instantly to available agents or on-site teams so customers always get timely support without long holds.

Call Monitoring

Supervisors can track ongoing calls in real-time, evaluate service quality, and ensure compliance with company and industry standards.

Call Transfer

Move calls seamlessly between departments, such as billing, maintenance, or field service, without forcing customers to repeat their concerns.

Custom Caller ID

Display your verified utility company number on outbound calls to establish trust and encourage higher answer rates.

Business Hours

Set working hours for different departments and automatically route after-hours calls to voicemail or alternate support lines.

Call Listening

Allow supervisors to listen in on live calls, provide real-time coaching, and ensure agents maintain consistent communication standards.

Call Disposition

Label each call with its outcome, such as “issue resolved” or “follow-up required,” for better recordkeeping and performance tracking.