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Law Firms & Attorneys

Cloud Call Center Software for Law Firms & Attorneys

Get Calilio’s law firm call center software to enhance client communications, case updates, and consultation scheduling in one secure platform. With features like IVR, call queues, and automated follow-ups, no client call is overlooked, improving both efficiency and client trust.

Manage inbound and outbound calls for client inquiries, case updates, and billing.
Route calls instantly with IVR and smart queues to the right attorney or department.
Automate reminders for appointments, hearings, or follow-ups to save time.
Record and monitor calls to maintain compliance and improve service quality.
Cloud phone system for lawyers with incoming call notifications, dialpad, and client call management interface

Telephony Partner of 1000+ Businesses Worldwide

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Trusted by Customers and Celebrated as a Top-Tier Solution.

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Get a Virtual Phone Number for Your Law Firm Call Center

Get a virtual phone number for your law firm call center from Calilio, and establish a professional line of communication. Use it to protect attorney privacy, route calls directly to the right legal team, without relying on personal numbers.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Service for a Law Firm?

To set up a call center software for a law firm, create your account, get or port numbers, add agents, and configure call flows. Once configured, attorneys can start managing calls efficiently.

Step 1

Sign up for Calilio and log in to your dashboard.

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound client calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Lawyers & Legal Professionals in 100+ Countries

With Calilio, lawyers and legal professionals can stay connected with clients in 100+ countries. Our platform ensures smooth coordination with global partners, without high international costs or location barriers.

allafricaasiaeuropenorth americaaustraliasouth america
    FEATURES

    Features of Law Firm Call Center Software to Manage Clients & Cases Efficiently

    Calilio equips legal professionals with practical tools to enhance client communication, reduce errors, and improve case handling.

    Call queue icon

    Call Queue

    Keep incoming client calls organized during peak hours, ensuring urgent matters like court updates or filings are not delayed.

    Power dialer icon

    Power Dialer

    Run automated outbound calls for appointment reminders, case updates, or payment follow-ups, saving staff from repetitive dialing.

    Business hours icon

    Business Hours

    Set defined working hours so after-hour calls are redirected to voicemail or alternate lines, ensuring no late-night interruptions.

    Canned responses icon

    Canned Responses

    Provide quick, consistent replies for common questions such as case status, office hours, or document requirements.

    Call listening icon

    Call Listening

    Allow senior partners to monitor calls for quality assurance and guide junior staff in real time without interrupting the client.

    Bulk sms icon

    Bulk SMS

    Send mass updates for schedule changes, consultation reminders, or urgent legal notices with just one click.

    Call transfer icon

    Call Transfer

    Easily route calls between attorneys, paralegals, or departments (e.g., litigation, corporate law) without clients repeating their concerns.

    Interactive voice response icon

    IVR (Interactive Voice Response)

    Guide callers to the right department, such as billing, case inquiries, or new consultations, through a simple menu system.

    Music on hold icon

    Music On Hold

    Provide professional hold music while clients wait, giving your practice a polished and reliable image.

    Call forwarding icon

    Call Forwarding

    Redirect calls to mobile devices so attorneys remain reachable during court sessions or travel.

    Call disposition icon

    Call Disposition

    Label call outcomes like “consultation booked,” “follow-up required,” or “case closed” to keep client records accurate.

    Custom caller id icon

    Custom Caller ID

    Display your firm’s official number for all outbound calls, building trust and maintaining a professional presence.

    Integrate Legal Call Center Software with CRM for Workflow Automation

    Calilio connects directly with CRM and case management tools, keeping client records, call history, and case updates in one place, helping attorneys save time and focus on client advocacy.

    Zapier

    Automation

    Pipedrive

    CRM

    Pabbly Connect

    Automation

    LeadHeed

    CRM

    HubSpot

    CRM

    Salesforce

    CRM

    Mailchimp

    Marketing

    Krispchat

    Sales Automation

    Zendesk

    Helpdesk

    Request Integration

    Explore More Features

    Use cases

    Use Cases of Call Center Software for Lawyers, Advocates & Legal Consultancies

    Calilio empowers legal professionals to manage sensitive client communication, enhance workflows, and ensure no inquiry or update slips through the cracks.

    Client intake & screening icon

    Client Intake & Screening

    Handle initial client inquiries, schedule consultations, and collect case details without missing important information.

    Notifications icon

    Case Updates & Notifications

    Keep clients informed on case progress, court dates, and deadlines with automated reminders and outbound calls.

    Legal helplines icon

    Legal Helplines

    Run toll-free or dedicated helplines for urgent legal advice, pro bono services, or community support.

    Document & evidence coordination icon

    Document & Evidence Coordination

    Facilitate smooth communication between attorneys, clients, and investigators for the timely exchange of documents or evidence updates.

    Multi-office collaboration

    Multi-Office Collaboration

    Unify calls across multiple branches or legal teams, ensuring clients are routed to the right lawyer instantly.

    Emergency legal support icon

    Emergency Legal Support

    Set up hotlines for urgent matters such as bail requests or last-minute filings, directing calls instantly to on-call attorneys.

    Billing & payment follow-ups icon

    Billing & Payment Follow-ups

    Automate payment reminders, invoice-related queries, and follow-ups to reduce administrative delays.

    Discover Top Call Center Software for Law Firm

    FeatureCalilioFive9CloudTalkOomaVonage3CX
    Starting Price (per user/month)$15$50$25$19.95$13.99$350 (Annual License)
    Virtual Phone Numbers100+ countries160+ through an external provider160+ countriesLimited (U.S., Canada, Mexico, Puerto Rico)40+ countriesYes, via SIP trunk providers
    International CallingAnywhereOver 40 countriesOver 50 countries40–70 countriesOver 40 countriesOver 40 countries
    Power DialerYesYesYesYesYesYes
    Canned ResponsesYesYesYesYesNoYes
    AI Call ReportYesYesYesYesNoYes
    CRM IntegrationYesYesYesYesYesYes
    Mobile AppYesYesYesYesYesYes
    Call ManagementIVR, call routing, power dialer, voicemailIVR, smart routing, call queuesCall routing, IVR, call monitoringIVR, call queues, call transferIVR, call transfer, call monitoringIVR, call forwarding, simultaneous ringing
    24/7 SupportYesYesYesYesYesYes
    Ideal ForSmall to large law firmsLarge global firmsMedium to large practicesMid-sized law offices & firmsSmall to mid-sized legal teamsMid to large multi-office law firms
    SELECT PLAN

    Calilio Pricing Plans for Law Firms of All Sizes & Budgets

    Calilio’s pricing plan starts at $15 per user/month, making it affordable for solo lawyers, mid-sized practices, and large law firms. While accessing powerful features like call routing, analytics, and client follow-up tools without extra overhead.

    save 20% on Annual Plan

    Standard Plan

    $12
    Per user/per month

    $15 Save 20%

    billed annually at $144

    Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

    Get Started with:

    • User Limit: 10
    • Free 1 Local Number
      US or Canada
    • Call Recordings and Storage
      Optional
    • Basic Realtime Dashboard

    Premium Plan

    $28
    Per user/per month

    $35 Save 20%

    billed annually at $336

    Leverage growing businesses and call centers with cost-effective VoIP solutions.

    Everything in the Standard Plan, plus:

    • All Standard Plan Features
    • Unlimited Users
    • Advance Reporting
      Coming Soon
    • Live Call Monitoring
    • Detailed Realtime Dashboard

    Enterprise Plan

    Custom

    Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

    Everything in the Premium Plan, plus:

    • Queue Call Back
      Coming Soon
    • All Call Strategy Features
    • Dedicated Account Manager
    • Phone and WhatsApp Support
    Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.
    Q&A

    Frequently asked questions

    What is call center software for law firms?

    Call center software for law firms is a communication tool that brings all client calls, case inquiries, and legal follow-ups into one secure platform. Instead of juggling phones, emails, and sticky notes, attorneys can handle everything from new case intake to ongoing client updates in one place, making communication smoother and more reliable.

    Why do law firms need call center software?

    How does call center software for law firms improve client service?

    Can call center software for law firms support multiple attorneys at once?

    Does Calilio’s call center software for law firms provide call recording?

    How can virtual phone numbers help lawyers with call center software?

    Can law firms integrate call center software with their existing CRM?

    How does Calilio’s call center software for law firms help with case follow-ups?

    Is call center software for law firms secure enough for sensitive client data?

    How much does Calilio’s call center software for law firms cost?

    Still have questions?

    Can’t find the answer you’re looking for? Please chat with our friendly team.

    Transform Your Business Telephony with Calilio

    Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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