MEDIA & ENTERTAINMENT | CALL CENTER SOFTWARE

Reliable Call Center Software for the Entertainment & Broadcasting Sector

Q: How does call center software improve operations in the entertainment industry?

Call center software for the entertainment industry enhances operational efficiency by automating call routing, scheduling, and client communication. It ensures faster response times and organized workflows, helping teams stay connected during productions, promotions, and live events.

Q: Can Calilio integrate with CRM platforms for media companies?

Yes, Calilio integrates seamlessly with leading CRM platforms, allowing media companies to centralize client data, call logs, and project communications. This integration streamlines workflows and ensures that every audience or client interaction is accurately recorded and easily accessible.

Q: How does call center software help broadcasting companies?

Call center software for broadcasting companies enables real-time communication management during live shows, advertisements, and audience engagement campaigns. It ensures uninterrupted call handling and efficient coordination among production teams and external partners.

Q: Is Calilio suitable for small production houses and creative agencies?

Yes, Calilio is ideal for production houses and creative agencies of all sizes. Its flexible pricing and scalable features allow small teams to access enterprise-grade communication tools without overspending, ensuring smooth operations at every stage of production.

Q: How does call analytics benefit media companies?

Call analytics in call center software for media companies helps track agent performance, response rates, and client satisfaction. These insights empower managers to optimize call strategies, improve service quality, and strengthen audience engagement.

Q: Can entertainment businesses manage global communications with Calilio?

Absolutely. Calilio offers virtual phone numbers in 100+ countries, allowing entertainment businesses to manage international calls cost-effectively. This enables studios, broadcasters, and event organizers to expand their reach without setting up new physical offices.

Q: How secure is Calilio for managing sensitive production and client information?

Calilio ensures enterprise-grade security with encrypted communication channels and secure cloud storage. Media companies can confidently manage contracts, client discussions, and production details without worrying about data breaches.

Q: Does call center software support multi-channel communication for media companies?

Yes, call center software for media companies supports calls, SMS, and internal messaging from a unified dashboard. This ensures that production teams, clients, and partners stay connected through their preferred communication channels.

Q: How can Calilio improve audience engagement for entertainment brands?

Calilio improves audience engagement by enabling seamless inbound and outbound call handling for contests, promotions, and feedback collection. With IVR menus and AI-powered insights, entertainment brands can deliver a personalized and professional caller experience.

Get Calilio’s call center software designed specifically for media, broadcasting, and entertainment companies. Keeps every communication line open, organized, and crystal clear, whether it be managing live shows, handling viewer feedback, or coordinating with production teams.

Manage all inbound and outbound calls from one platform.

Engage audiences and partners with IVR and smart routing.

Boost productivity with AI call summaries and auto-dialing.

Stay connected anytime, anywhere, on any device.

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Get a Virtual Phone Number for the Media Field

Choose from local, mobile, or toll-free virtual phone numbers for media and entertainment companies with Calilio. Share numbers across departments and manage all calls and messages from worldwide in a single platform.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Software for Broadcasting & Media Services?

To set up a call center software for broadcasting & media services, create your account, get or port numbers, add agents, and configure call flows. Once configured, the entertainment industry can start managing calls efficiently.

Get Started

Step 1

Sign up for Calilio and log in to your dashboard.

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Call Center Software for the Entertainment Industry in 100+ Countries

Empowers media and entertainment companies across 100+ countries, coordinating teams, and connecting with audiences worldwide. With low communication costs and consistent service quality, every communication line is open, organized, and crystal clear.

AllAfricaAsiaEuropeNorth americaAustraliaSouth america

FEATURES

Features of Call Center Software for Film & TV Busines

Calilio’s call center software is designed to enhance production coordination, from managing casting and client calls to handling press inquiries and broadcast schedules efficiently.

Bulk SMS

Send instant updates, ticket alerts, or event reminders to your audience, cast, or crew in bulk. Keep everyone informed about showtimes, promotions, or production changes.

IVR (Interactive Voice Response)

Guide callers to the right department—such as production, press, or support—using self-service menu options. Reduce wait times and improve caller satisfaction.

Call Transfer

Move calls smoothly between agents or departments, like from casting to production. Keep conversations professional without forcing callers to repeat their issues.

Canned Response

Respond faster to common queries with pre-written replies for scheduling, ticketing, or casting updates. Maintain consistent tone and professionalism across all communications.

Call Disposition

Tag every call with an outcome—such as “callback required,” “booking confirmed,” or “media inquiry.” It keeps communication organized and helps teams follow up efficiently.

Custom Caller ID

Display your studio or network’s official number for all outgoing calls. Build trust with recognizable caller IDs and maintain a consistent brand identity.

Call Monitoring

Supervisors can listen to live calls to evaluate performance, ensure professionalism, and provide real-time feedback for agents or production coordinators.

Call Barging

Join active calls when immediate assistance or clarification is needed. It helps maintain smooth collaboration and ensures no miscommunication occurs during critical discussions.

Phone Number Sharing

Let multiple team members use the same number for inbound and outbound calls. Perfect for press offices, production teams, or campaign hotlines that need quick response times.

AI Call Reports

Receive AI-generated reports after every call. Get call summaries, transcriptions, sentiment analysis, reasons for calls, and conclusions to make data-driven production decisions.

Voicemail

Capture every missed call and convert messages into digital voicemails. Access them anytime, so no client, sponsor, or partner message goes unheard.

Voicemail Greetings

Create professional greetings for after-hours or during live shoots. Inform callers about response times and maintain engagement even when lines are busy.

Integrate Mass Media Sector Call Center Software with CRM for Workflow Automation

Integrate Calilio with your existing CRM; moreover, Calilio connects with advanced tools, like Salesforce, Pipedrive, and many more. This integration automates workflows, improves collaboration, and delivers faster, more organized support across teams.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Use cases

Use Cases of Call Center Software in the Broadcasting Industry

Calilio understands the diverse needs of media networks to manage viewer engagement, advertiser communication, and content coordination efficiently.

Television Networks

Manage high call volumes during live shows or viewer polls. Route audience inquiries and feedback efficiently to enhance viewer satisfaction.

Radio Stations

Handle listener requests, contest entries, and advertising inquiries in real time. Keep every on-air interaction organized with automated call routing.

Production Companies

Coordinate shoots, scheduling, and vendor communication smoothly. Use centralized communication to keep every project on track

Advertising Agencies

Manage client campaigns and follow-ups through integrated CRM and AI-powered call reports. Ensure no opportunity for ad placement is missed.

Calilio AI-powered business phone system website on mobile

News Agencies

Handle breaking news tips, journalist coordination, and source communication securely. Maintain accurate call logs and recordings for accountability.

Event Management Teams

Oversee ticket bookings, sponsorship coordination, and guest inquiries from one dashboard. Enhance event communication and operational efficiency.

Streaming Platforms

Support subscriber queries, technical troubleshooting, and partner relations through a unified communication system, ensuring smooth audience experiences.

Discover Top Call Center Software for the Media & Entertainment Industry

Feature / Provider	Calilio	Zendesk	Five9	RingCentral	Nextiva
Starting Price (per user/month)	$15	$19	$75+	$27	$75
Virtual Phone Numbers	100+ countries	Supported within the Zendesk Talk add-on	Global number support via telephony integrations	Multi-country and toll-free numbers	Local and toll-free numbers across multiple regions
AI Dashboard	Yes real-time analytics and AI insights	Yes via Zendesk Explore and AI tools	Yes predictive insights and coaching dashboards	Yes real-time analytics and reporting	Yes real-time dashboards and AI insights
Cloud Storage	Yes secure cloud storage for recordings and logs	Yes stores tickets and call data	Yes cloud recording and archiving	Yes stores calls and data in the cloud	Yes secure cloud storage for recordings and transcripts
Call Summary	Yes AI-powered summaries, sentiment, and key points	Yes via AI and add-ons	Yes Detailed call summaries are available	Yes includes transcription and summaries	Yes AI call summaries and sentiment analysis
Internal Messaging	Yes built-in team chat and collaboration	Yes agent-to-agent messaging	Yes internal communication tools	Yes internal chat and collaboration	Yes Team collaboration features
Member-to-Member Communication	Yes	Yes	Yes	Yes	Yes
CRM Integration	Yes integrates with Salesforce, Zoho, HubSpot, and others	Yes native CRM integration	Yes deep integrations with Salesforce and Oracle	Yes compatible with leading CRM systems	Yes connects with Salesforce, HubSpot, and Zoho
Mobile App	Yes available for Android and iOS	Yes Zendesk mobile app	Yes contact center mobile app	Yes mobile app for remote agents	Yes full-featured mobile app
24/7 Support	Yes global 24/7 assistance	Yes depending on the plan	Yes enterprise-grade 24/7 support	Yes available in higher plans	Yes 24/7 support for enterprise users
Ideal For	Utility, energy, finance, and service-based industries need unified communication	Customer support teams requiring multichannel assistance	Large enterprises and BPOs need scalability	Mid to large businesses seeking unified communications	Organizations wanting AI-driven calling and collaboration

SELECT PLAN

Find the Best Call Center Software for Media Production Companies of All Sizes & Budget

Elevate your media business with Calilio’s flexible pricing, starting at just $15/user/month. It is built to serve production houses, broadcasters, and creative agencies, no matter the size or complexity of your projects.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is call center software for the media and entertainment industry?

Call center software for the media and entertainment industry is a communication platform designed to manage high call volumes, client interactions, and production coordination. It helps broadcasters, studios, and agencies handle calls efficiently, improving collaboration and audience engagement.

How does call center software improve operations in the entertainment industry?

Can Calilio integrate with CRM platforms for media companies?

How does call center software help broadcasting companies?

Is Calilio suitable for small production houses and creative agencies?

How does call analytics benefit media companies?

Can entertainment businesses manage global communications with Calilio?

How secure is Calilio for managing sensitive production and client information?

Does call center software support multi-channel communication for media companies?

How can Calilio improve audience engagement for entertainment brands?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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