Retail Call Center Software

AI-Powered Call Center Software for Retail Shops & Physical Stores

Q: Why do retail stores need call center software?

Retail stores need call center software to efficiently handle customer inquiries, process orders, and resolve issues over the phone, ensuring a seamless shopping experience. It helps improve response times, manage high call volumes, and enhance customer satisfaction, all while reducing operational costs.

Q: Can Calilio handle both orders and delivery updates?

Yes, Calilio can handle new orders with tools like Power Dialer and track delivery updates with IVR and AI call reports, giving customers real-time ETAs and status updates.

Q: Can I use my existing business phone number with Calilio?

Yes, you can use your existing business phone number with Calilio. Firstly, you need to port your existing number and enjoy the benefits of advanced call management features. Here, customers can reach your business with the same old number, retaining the customers.

Q: Does call center software help during busy sales like Black Friday?

Absolutely. Call center software helps during busy sales like Black Friday, allowing you to add more agents, share numbers, and route calls smartly, so your team can handle the surge in customer calls without delays.

Q: Can retail chains or franchises share the same number?

Yes, retail chains and franchises can share the same number. With number sharing and routing rules in Calilio, multiple store locations or franchise outlets can use the same number while calls automatically go to the right branch or team.

Q: What analytics do I get with Calilio?

Calilio provides detailed call analytics like total calls, wait times, missed calls, and outcomes. AI-powered reports also show call summaries, reasons for calls, and customer sentiment to help improve service.

Q: Is Calilio secure for handling customer data?

Yes, Calilio uses enterprise-grade security and access controls so only authorized staff can see recordings or customer details and all communication is encrypted for safety.

Q: Can my staff take calls on mobile phones or tablets?

Yes. Since Calilio is cloud-based, your team can log in from smartphones, tablets, or desktops. This is perfect for managers on the move or delivery teams who need to stay connected.

Get a powerful AI-powered call center software for retail businesses. Manage order inquiries, delivery updates, returns, and payment issues with precision, all from a single cloud-based platform. Every call is routed to the right team, customers get fast, reliable support, and your staff gains complete visibility into every interaction.

Handle high volumes with IVR, call queues, and smart routing.

Run outbound callbacks for missed orders, COD confirmations, and delivery follow-ups with Power Dialer.

Share numbers across locations and teams to balance peak traffic (sales, holiday seasons).

Monitor, record, and analyze calls with AI reports to improve service and efficiency.

Customer service representative using call center software to manage retail customer calls and performance analytics on a laptop

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Get a Virtual Phone Number for Your Retail Call Center Online

With Calilio, get a local, mobile, toll-free, or national number for over 100+ countries, regardless of location. Use dedicated lines for orders, returns, and VIP support, yet manage all voice and SMS from one dashboard.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Software for a Retail Business?

To set up a call center software for retail business, create your account, get or port numbers, add agents, and configure call flows. Once configured, the retail company can start managing telephony conversations with the clients, customers, and the internal teams efficiently.

Get Started

Step 1

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE NUMBER

Use Retail Customer Service Software in 100+ Countries

Calilo supports retailers locally or in over 100+ countries from a single cloud platform. Serve clients and scale your business effortlessly during high-demand periods while keeping communication costs low and service consistent.

AllAfricaAsiaEuropeNorth americaAustraliaSouth america

Features of Calilio’s Retail Call Center Software

Calilio’s retail call center software makes it easier to handle orders, answer questions, and solve delivery or return issues. It cuts down waiting time and gives customers a smooth shopping experience every time.

IVR (Interactive Voice Response)

Allow customers to press simple menu options to reach sales, delivery, or returns without waiting. It saves time and gets them connected to the right person instantly.

Power Dialer

Instead of dialing numbers one by one, the system enables outbound calls automatically. This helps confirm deliveries, follow up on missed calls, or run promotions in less time than the manual process.

Call Forwarding

If the main line is busy, calls can be sent to another phone or branch. This way, no order or inquiry is ever missed.

Call Conclusion

Every call is marked with an outcome like “order placed” or “refund processed.” It keeps records clear and helps teams stay on track.

Business Hours

You can set working hours for your team, like lunch or dinner service. Calls after closing time go to voicemail with a polite message.

Call Listening

Managers can listen to live calls to guide staff and improve service. It’s like on-the-job training without interrupting the customer.

Canned Responses

For common questions like delivery time or menu details, agents can use ready-made replies. It saves time and gives customers quick, consistent answers.

Custom Caller ID

When you call customers, they see your store’s official number. This builds trust and increases the chances they’ll pick up.

Call Transfer

Move a call smoothly from one person to another, like from reception to catering. Customers don’t have to repeat their issue again.

Reason for Call

The system notes why someone called, like tracking an order or asking about a refund. This makes it easy to spot common issues.

Call Disposition

Each call is tagged with a result like “payment received” or “issue pending.” It helps staff follow up correctly and quickly.

Call Summary

After each call, an AI summary is generated with the main details. Teams can review it at a glance and act faster.

Integrate Your Retail Call Center Software with CRM for Workflow Automation

Calilio connects with advanced CRM and automation tools to keep all customer calls, orders, and returns in one place. View what a customer bought, past issues, and delivery updates before answering. This saves time, avoids mistakes, and helps give shoppers faster, more personalized service.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Use cases

Use Cases of Retail Call Center Software

Calilio’s retail call center software adapts to the needs of physical stores, shops, and retail chains. It streamlines customer support, automates routine updates, and helps businesses handle seasonal peaks with ease.

Order Support

Confirm orders, update payment status, and resolve billing questions without delays. Customers get real-time updates and peace of mind knowing their order is on track.

Returns & Refunds

Simplify return requests with scheduled pickups and automated refund updates. Agents can track every step, keeping customers informed until the issue is resolved.

Delivery & Logistics

Answer delivery status calls, manage address changes, and resolve failed delivery attempts quickly. This reduces frustration and improves on-time delivery rates.

Marketplace & Multi-Brand Retailers

Route calls by brand, category, or location to the right team instantly. Standardize customer service across multiple stores or franchise outlets.

Mobile phone displaying calilio ai-powered business phone system and call center solution webpage with get started and book free demo buttons

Promotions & Peak Sales Seasons

Create dedicated campaign lines for festive sales, flash discounts, or product launches. Handle sudden spikes in call volume while tracking campaign performance with analytics.

VIP & Loyalty Customers

Offer special helplines and faster callbacks for high-value or loyal customers. Personalized service strengthens trust and boosts repeat purchases.

Product & Inventory Support

Answer questions about product details, stock availability, or restocks. Prevent lost sales by giving customers instant, accurate information.

Discover Top Call Center Software for Retail & Ecommerce Business

Feature / Provider	Calilio	Zendesk Talk	Aircall	CloudTalk	3CX Phone System
Starting Price (per user/month)	$15	$25 – $69	$30	$19 – $69	Annual license (~$190/year for 8 SC, scales)
Virtual Phone Numbers	100+ countries	70+ countries	100+ countries	160+ countries	Yes, via SIP trunk providers
Outbound Dialer	Yes (reminders, outreach)	No built-in dialer	Yes, includes Power Dialer	Yes, Power Dialer in higher plans	Available through PBX/SIP features
Retail Features	Outreach reminders, bulk SMS, AI reporting	Helpdesk-focused, not education-specific	CRM integrations and call routing tools	IVR, call flow builder, smart queuing	Scalable call strategies for institutions
Call Monitoring	Yes	Available in higher tiers	Yes, with monitoring and whisper features	Yes, in higher-tier plans	Yes, via PBX monitoring
Call Recording	Yes (compliance-ready)	Available in Suite plans	Yes, with analytics and history	Yes, across all plans	Yes, included in licenses
Call Analytics	Advanced (AI-powered)	Robust analytics via add-ons	Advanced analytics included	Integrated dashboards and reports	Basic to advanced, depending on setup
CRM Integration	Yes (Pipedrive, Pabbly, etc.)	Yes, broad CRM ecosystem	Yes, extensive CRM support	Yes, CRM integration available in most plans	Yes, customizable via SIP integrations
Mobile App	Yes	Yes	Yes	Yes	Yes
24/7 Support	Yes	Available in higher tiers	Yes	Yes, in higher tiers	Yes, depending on license
Ideal For	Small schools to multi-campus universities	Institutions needing helpdesk + voice	Schools needing modern VoIP + analytics	Institutions seeking automation + flexibility	Large campuses needing PBX-level control

SELECT PLAN

Calilio’s Call Center Software Pricing for Retail Businesses

Calilio offers Standard, Premium, and Enterprise plans tailored for retail businesses of any size. Pricing starts at $15 to $35 per user/month and can be customized as per enterprise needs, with essential call management and analytics.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is retail call center software?

Retail call center software is a telephony system designed to manage customer interactions, typically through voice calls, in retail environments. It integrates features like automatic call distribution, interactive voice response (IVR), and call queuing to enhance customer service and improve communication processes.

Why do retail stores need call center software?

Can Calilio handle both orders and delivery updates?

Can I use my existing business phone number with Calilio?

Does call center software help during busy sales like Black Friday?

Can retail chains or franchises share the same number?

What analytics do I get with Calilio?

Is Calilio secure for handling customer data?

Can my staff take calls on mobile phones or tablets?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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