Cloud-Based Call Center Software for Software Providers and IT Firms
Get Calilio’s call center software for SaaS companies to manage high volumes of customer calls with ease. Manage not just calls but also SMS, MMS, and even integrations with chatbots or ticketing platforms from one dashboard.
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Get a Virtual Phone Number for Your Tech Company Call Center
Equip your IT firm with local, mobile, or toll-free virtual phone numbers from Calilio. With cloud-based access, operate calls, SMS, & MMS from any device and keep your tech business always connected with customers.
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How to Set Up a Call Center Software for Your IT Companies?
To set up a call center software for IT companies, create your account, get or port business numbers, add support agents, and configure call flows. Once ready, start handling client inquiries, technical support calls, and service requests more efficiently.
Get StartedStep 1
Sign up for Calilio and log in to your dashboard.
Step 2
Buy a local, mobile, or toll-free number, or port your existing ones.
Step 3
Add members to your workspace and assign them roles.
Step 4
Share numbers with your team and build IVR menus for proper routing.
Step 5
Start making inbound and outbound client calls across devices.
Choose Number
Use Call Center Software for Software Enterprises in 100+ Countries
Empower your software enterprises with Calilio and serve clients in 100+ countries with one unified call center platform. Manage enterprise and deliver consistent service worldwide without setting up physical offices.
Features of Call Center Software for Software Companies
Calilio is designed with advanced features to fit the dynamic workflows of software providers.
Call Transfer
Move clients quickly to the right specialist, be it technical support, billing, or sales, without restarting conversations.
Call Disposition
Label each call with outcomes like “demo scheduled,” “issue resolved,” or “follow-up needed” to keep workflows organized.
Custom Caller ID
Display your company’s official number for outbound calls to build trust and strengthen brand credibility.
Integrate SaaS Business Call Center Software with CRM for Workflow Automation
Calilio integrates seamlessly with leading CRM platforms to unify every client interaction in one place. All data is automatically synced and provides real-time access to the full customer journey.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Use cases
Use Cases of Technology Enterprise Call Center Software
Calilio is designed to adapt to the complex needs of SaaS businesses to deliver consistent support across every touchpoint.
Product Demos & Sales Inquiries
Easily schedule product demo calls, route sales inquiries to the right team, and follow up with automated reminders to increase conversions.
Technical Support & Troubleshooting
Provide real-time support for bug fixes, software glitches, and troubleshooting requests through intelligent call routing and AI call reports.
Onboarding & Training
Assist new clients with guided onboarding sessions and training calls, supported by call recordings and transcriptions for reference.
Subscription & Billing Queries
Handle customer billing issues, plan upgrades, and subscription renewals with efficient call management and CRM integration.
Incident & Outage Management
Set up hotlines during outages or service disruptions, log issues automatically, and update clients with bulk SMS or voice notifications.
Partner & Vendor Communication
Streamline communication with technology partners or vendors by centralizing calls, shared numbers, and collaborative notes in one system.
Customer Feedback & Retention Campaigns
Collect client feedback via post-call surveys, analyze sentiment reports, and run retention campaigns through outbound dialers and SMS.
Discover Top Call Center Software for Tech Companies
| Feature | Calilio | CallHippo | Dialpad | Convoso | Nextiva |
|---|---|---|---|---|---|
| Starting Price (per user/month) | $15 | $18 | $15 | $90 (per seat) | $25 |
| Virtual Phone Numbers | 100+ countries | 50+ countries | US, Canada, 30+ countries | US, Canada (focus on outbound) | US, Canada, toll-free, local |
| Custom Caller ID | Yes | Yes | Yes | Yes | Yes |
| Sentiment Analysis | Yes (AI call analytics) | No | Yes (AI Voice Intelligence) | No | Limited (basic analytics) |
| Outbound Dialer | Yes (Power Dialer) | Yes (Auto dialer) | Yes (Sales dialer) | Yes (Predictive dialer) | Yes (Auto dialer in higher plans) |
| Cloud Storage | Yes (call logs & recordings) | Yes | Yes (Google Drive, OneDrive integrations) | Yes | Yes |
| AI Dashboard | Yes (real-time & AI reports) | No | Yes (AI-driven insights) | Yes (agent & campaign dashboards) | Limited |
| Call Recording | Yes | Yes | Yes | Yes | Yes |
| Call Analytics | Advanced (AI-powered insights) | Basic (call logs & reports) | Yes (AI analytics) | Yes (real-time & historical) | Yes (standard analytics) |
| CRM Integration | Yes (HubSpot, Salesforce, Zoho, etc.) | Yes (HubSpot, Zoho, Pipedrive) | Yes (Salesforce, HubSpot, Zendesk) | Yes (Zoho, Salesforce, HubSpot) | Yes (Salesforce, Zoho, SugarCRM) |
| Mobile App | Yes | Yes (iOS, Android) | Yes (iOS, Android) | No dedicated mobile app | Yes (iOS, Android) |
| 24/7 Support | Yes | No (business hours, 24/7 on higher plans) | Yes (chat & email, 24/7 on higher tiers) | Yes (enterprise support) | Yes |
| Ideal For | SMEs, startups, global teams | Small & mid-sized businesses | Tech companies, SaaS, IT firms | High-volume outbound call centers | Enterprises, SMBs needing UCaaS |
Calilio Pricing Plans for Software Companies of All Sizes & Budget
Choose Calilio's flexible pricing plans starting at just $15 per user/month, making it affordable for startups while still powerful enough for large-scale IT firms. Every plan includes core tools like call analytics, AI reporting, and CRM integrations, without hidden costs.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is call center software for IT firms?
Call center software for IT firms is a cloud-based platform that helps technology companies manage client support, sales calls, and technical assistance efficiently. It centralizes all communication, voice, SMS, and analytics, so IT teams can deliver faster responses and better service.
How does call center software for IT companies improve client communication?
Can IT firms use call center software for global clients?
How does call center software for IT providers support remote teams?
What features should IT firms look for in call center software?
How secure is call center software for IT firms?
Can IT firms integrate call center software with existing CRMs?
How does call center software for IT companies reduce downtime in support?
Is call center software for IT firms cost-effective?
How quickly can IT companies start using call center software?
Still have questions?
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