Create Custom Phone Greetings for Your Business Calls
Make every call start with a professional touch. Set up custom business phone greetings on Calilio and welcome callers, share important information, and set the right tone before connecting them to your team.
Telephony Partner of 1000+ Businesses Worldwide
Set Up Custom Phone Greetings with Virtual Phone Numbers
Pair your business numbers with the best phone message greetings to make every call feel professional. With Calilio, you can set personalized phone greetings on local, mobile, or toll-free numbers from 100+ countries.
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Some numbers require ID and address verification under local laws. Certain numbers also require A2P 10DLC registration to send SMS or MMS to the United States. Moreover, some numbers may not appear in this search because they are not generally offered to customers and are available only on request. Please Contact Support for assistance.
Also, you can port your existing number to Calilio, and use the number for outbound calling —Port Your Number Now!
How to Set Up a Custom Phone Greeting on Calilio?
You first sign up for Calilio with a VoIP plan and then purchase or port your number. You then go to the Number Settings, and upload the audio file of your welcome phone greeting that plays whenever someone calls your business.
Get StartedStep 1
Create your Calilio account and access the dashboard.
Step 2
Purchase a new virtual number or port your existing business number.
Step 3
Navigate to Settings > My Numbers.
Step 4
Choose the number you want to add a greeting to.
Step 5
Scroll down to Audio and Voicemail.
Step 6
Toggle on Welcome Voice Message.
Step 7
Select and upload the audio file of your custom phone greeting message.
Music on Hold
Keep customers engaged while they wait. Replace silence with professional music or announcements, creating a better experience until the call is answered.
What is a Custom Phone Greeting?
A custom phone greeting is a pre-recorded or generated message that plays when customers call your business number. It’s the first impression callers receive, setting the tone for the entire interaction.
With Calilio, businesses can record professional phone greetings and upload the audio files to create custom welcome messages that reflect their brand identity.
Benefits of Custom Phone Greetings
Custom phone greetings make your business sound professional, reduce agent workload, and improve caller experience.
Create a Professional First Impression
A polished phone greeting instantly makes your business sound credible and trustworthy. Callers are welcomed with a branded message, reinforcing your professionalism from the very first interaction.
Set Clear Caller Expectations
Reduce Agent Workload
Strengthen Brand Identity
Easy Updates Anytime
Who Can Use Custom Phone Greetings from Calilio?
Integrate Custom Phone Greeting with CRM & Business Tools
You can integrate Calilio with your CRM platforms to keep your interactions organized. Every call is logged in your existing CRM tool with caller details and outcomes.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Crisp
Customer Support
Zendesk
Helpdesk
Request Integration
Best Practices for Custom Phone Greeting
To make the most of custom phone greetings, keep them clear, professional, and updated. The right practices ensure callers feel valued and reduce the chance of confusion or frustration.
Do's
Keep greetings short, clear, and friendly — ideally 20–30 seconds.
Use professional recordings or high-quality audio for a polished impression.
Update greetings regularly with accurate hours, seasonal offers, or policy changes.
Customize greetings for departments, campaigns, or after-hours handling.
Don'ts
Don’t overload callers with too much information in one message.
Don’t use outdated greetings with incorrect business hours or offers.
Don’t use poor-quality audio or background noise, as it reduces professionalism.
Don’t keep greetings static — review performance and make improvements over time.
Calilio’s Pricing and Plans
Custom phone greeting comes with all Calilio VoIP plans — no add-on charges required. Whether you’re a small business or a large enterprise, you can set up professional greetings on your business numbers with ease.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Developer Support
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
How long should a business phone greeting be?
A business phone greeting should be short and clear, ideally 20–30 seconds. This is enough to welcome callers, share essential details, and route them without overwhelming information.
Can I record my own greeting?
Can I use text-to-speech for greetings?
What’s the difference between a phone greeting and voicemail greeting?
Can I set different greetings for departments or times of day?
What is a good business phone greeting?
How do I create a custom voicemail greeting?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.