Rated 4.6 out of 5 with 125+ reviews

Call Monitoring Software for Better Team Performance

Q: What is the difference between call listening, whispering, and barging?

Call listening lets a supervisor hear a live call silently. Call whispering lets the supervisor speak to the agent without the customer hearing. Call barging lets the supervisor join the live call when direct support is needed.

Q: Do agents and callers know when I'm monitoring a call?

In listen mode, monitoring is silent — callers hear nothing, and you can optionally notify the agent in the dashboard. In whisper mode, only the agent hears you. In barge mode, both the agent and the caller hear you.

Q: Are calls recorded automatically?

You can enable automatic recording per number, or you can record during a call. Recordings are stored in the callbox alongside the AI call report (if enabled).

Q: Does Calilio provide call transcription?

Calilio provides call transcription with its AI call reports. Teams can review readable transcripts along with summaries, sentiment (positive, negative, neutral), reasons, conclusions, and follow-up suggestions.

Q: Is call monitoring useful for remote teams?

Calilio is a cloud-based phone system, so supervisors can monitor calls, review recordings, and check analytics even when agents work from different locations.

Calilio’s call monitoring software lets managers listen to live calls, whisper coaching to agents mid-call, barge in when it matters, and review agent performance with recordings and AI call reports.

Listen to live agent calls to hear real customer conversations.
Whisper to agents mid-call without the customer hearing.
Barge into calls when your agent needs support.
Record calls and review agent performance with AI analytics.

Set up in 5 minutes

No PBX required.

14-day money-back guarantee

Telephony Partner of 1000+ Businesses Worldwide

4.6/5

125+ Reviews|16+ Badges

4.9/5

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What Is Call Monitoring Software?

Call monitoring software lets managers and supervisors track live and recorded calls from one platform. It helps them listen to ongoing calls, guide agents during conversations, join calls when needed, and review performance after the call ends.

With Calilio, supervisors can monitor calls in real time using live call listening, whispering, and barging. After the call, they can review recordings and AI-generated call reports to understand what happened and how the team can improve.

0M+

Calls Handled

More Talk Time Per Rep

0K+

Virtual Numbers Activated

Countries with Local Numbers

dashboard of calilio with live call monitoring

Why Do You Need Call Monitoring Software?

Without monitoring, managers only hear about problem calls after the customer is gone. Call monitoring software lets you spot issues while the call is still happening, so that you can fix them on the spot.

Without Call Monitoring Software

You have no idea how agents actually handle calls.

Coaching relies on memory, and you can't guide your agent mid-call.

Disputes come down to the customer’s word vs the agent’s.

New agents learn by trial and error on real customers.

Escalations reach you only after the damage is done.

You manually go through call recordings to track agent performance.

With Calilio

Listen to any live call silently, straight from the dashboard.

Whisper real-time guidance that only your agent hears.

Recordings and AI transcripts settle disputes in seconds.

New agents take live calls with a coach in their ear.

Barge in and take over before a call goes wrong.

AI call reports give you transcripts & quick highlights of the conversations.

calilio setup process

Setting up Your Call Monitoring Software with Calilio

Upon signing up for Calilio, you buy or port your number, add your team and set supervisor roles. Your live monitoring dashboard is then ready the moment your first call connects.

Create your Calilio account with the right plan.

Buy a phone number or port your existing business number.

Add and assign supervisor roles so managers can monitor the calls.

From the dashboard, click Live Calls to listen, whisper and barge into active calls.

Enable call recording, and AI reports review agents' performance later.

Features

Call Monitoring Software Features

Calilio gives supervisors the advanced tools to monitor calls, guide agents, review conversations, and improve team performance from one cloud phone system.

AI-Powered Call Reports

After every call ends, Calilio generates an AI report about the conversations. Instead of replaying recordings, review the transcript, summary, sentiment and sentiment analysis.

Integrations and Connected Workflows

Calilio connects call activity with your business workflow through integrations such as Pipedrive and Pabbly Connect. Teams can keep calls, contacts, follow-ups, and automation workflows closer together.

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

Request Integration

Testimonials

Real Teams. Better Call Visibility

Calilio helps sales, support, and call center teams across the globe monitor live calls, review conversations, and coach agents with better context.

1/9

Best VoIP Platform with 24/7 Service and Support

Calilio has been incredibly useful for managing communication with clients during SEO campaigns. The virtual phone number features allows us to make contact with the clients at cheap call rates. Also Calilio provides a free local number and a 1$ complementary credit.

Finn E.

Great Assist In Professional Work

Calilio has been a game changer for me to manage all my clients. The AI-generated call transcription feature has been really good use for me in order to track the client queries. Also the unified call box feature has helped me so that all messages, calls, transcripts, recording of a specific client can be seen through one message box.

Harrison T

An Essential Tool for Streamlining Communication in the Travel Industry

Setting up and using Calilio has been seamless for our team. No technical expertise is needed to get started. The pricing of Calilio has been very budget-friendly. Also there is 24/7 support from Calilio to solve any issues quickly.

Lukas M.