Question 1

Do I need a Calilio account to request deletion?

Accepted Answer

No. Anyone can email privacy@calilio.com. You do not need an account, a paid plan, or a login. If you are the end customer of a business that uses Calilio, tell us the name of that business.

Question 2

How long does Calilio take to delete my data?

Accepted Answer

We acknowledge your request within 5 business days, and account deletion is initiated 30 days after we receive your request. We reply in writing within one calendar month of receiving the request.

Question 3

Is there a delete button in the Calilio app?

Accepted Answer

There is no delete-account button. You can delete individual items yourself, such as contacts, messages, and call recordings. The only account-level in-app action is Settings, then Subscription, then Cancel subscription. To have your account data deleted before your billing cycle ends, email privacy@calilio.com.

Question 4

What happens to my data if I cancel my subscription?

Accepted Answer

Your plan runs to the end of the current billing cycle, so cancellation takes effect on the next billing date. Once the account terminates, all stored user data is deleted automatically. Save a copy of anything you want to keep before you cancel.

Question 5

Can I delete only part of my data?

Accepted Answer

Yes. You can delete individual items yourself inside the Calilio app, such as contacts, messages, and call recordings. For anything you cannot remove yourself, say in your email which data you want removed, for example one phone number, one conversation, or your call recordings.

Question 6

Does deleting data from Calilio remove the message from WhatsApp?

Accepted Answer

No. Calilio can only delete what is in Calilio systems. Copies on your own device, copies held by the business you messaged, and anything held by Meta are outside Calilio's control. Meta documents a maximum retention period of 30 days for messages sent through the WhatsApp Cloud API.

Question 7

What does Calilio keep after deletion?

Accepted Answer

Invoices and tax records are retained for 5 years from the end of the financial year, call detail records and security logs for 12 months, and a record of the deletion request itself for 3 years.

Question 8

Is there a fee?

Accepted Answer

No. Calilio does not charge for a deletion request.

Data Deletion Request

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