Grasshopper vs eVoice: Which Business Phone System Should You Choose?

Grasshopper is the stronger choice for small teams that want a polished business phone app and built-in texting. eVoice is the simpler choice for users who mainly need virtual phone numbers, call routing and fax at a low starting price.

Grasshopper is a virtual phone system built for small businesses that want a professional number without a complex phone setup. It works well for freelancers, consultants, local service businesses, and small teams that want to answer business calls from mobile or desktop apps.

Grasshopper is stronger than eVoice when texting, and a user-friendly setup, and shared access matter. It also works well when a business wants one professional number with extensions instead of a full call center platform.

• Local, toll-free, and vanity phone numbers
• Business texting
• Voicemail and voicemail transcription
• Custom greetings
• Call forwarding and call transfers
• Simultaneous call handling
• Instant response for missed calls
• Virtual fax
• Mobile and desktop apps
• Call reporting

• True Solo: $18/month, or $14/month (when billed annually)
• Solo Plus: $32/month, or $25/month (when billed annually)
• Small Business: $92/month, or $80/month (when billed annually)

eVoice is a virtual phone system for small businesses and professionals that want basic call handling without a traditional office phone setup. It helps users route calls, use auto-attendant menus, manage voicemail, send faxes, and keep business calls separate from personal calls.

eVoice can work for solo users and small teams that value a low entry price and simple phone features. It becomes less appealing when a business needs stronger reviews, built-in team collaboration, CRM connections, AI reporting, or modern call center controls.

• Auto-attendant
• Call forwarding
• Custom ring styles
• Business hours routing
• Call queueing
• Virtual fax
• Voicemail and voicemail notifications
• Usage reports
• Desktop and mobile access
• SMS on supported plans or add-ons

• Elite: $14/user/month, or $12/user/month (when billed annually)
• Elite Plus: $21/user/month, or $19/user/month (when billed annually)

Grasshopper and eVoice offer similar basic features, but they differ in daily usability. Grasshopper feels better for small teams that use texting and mobile apps often, while eVoice offers useful basic routing and fax features for users with simple phone needs.

Both tools support call forwarding, voicemail, greetings, and basic routing. Grasshopper is easier for small teams that want simple extensions and mobile access, while eVoice gives more structure through auto-attendant, call queueing, and custom ring styles.

Grasshopper is better when the team wants a simple number that can forward calls to the right person. eVoice is better when the business needs basic routing rules and fax support, but does not need advanced call center controls.

Grasshopper is stronger for texting because business texting is built into the small business phone experience. eVoice offers messaging, but some texting needs may require a supported plan or add-on, which makes the total cost harder to compare.

Both tools support virtual fax, which is useful for legal, finance, healthcare, real estate, and admin-heavy businesses.

Grasshopper has stronger public ratings than eVoice on both G2 and Capterra.

Good customer support is important as phone system problems can cost leads, appointments, and customer trust. Grasshopper has a stronger public review profile, while eVoice reviews show mixed feedback around reliability and support experience.

Small businesses should test support before committing. Ask the service provider how number porting works, how quickly support responds, whether messaging requires add-ons, and what happens if calls fail during business hours.

Grasshopper suits small businesses that need a simple phone system with texting, voicemail, extensions, and easy mobile access. eVoice is a good option for businesses looking for a low-entry phone line with basic routing, fax, and auto-attendant features.

Choose Grasshopper if:

• Your team wants built-in business texting.
• You want account-based pricing instead of paying for every user.
• Your business mainly serves customers in the US and Canada.
• You need a simple app for calls, texts, voicemail, and extensions.
• Your team wants stronger public ratings and a more polished small business phone experience.

Choose eVoice if:

• You are a solo user or a very small team with basic phone needs.
• Your business needs a virtual fax and simple call routing.
• You want a low annual entry price.
• Your call workflow does not require deep integrations or AI insights.
• Your team can manage add-ons carefully.

Grasshopper is better for small businesses that want simple calling, texting, voicemail, extensions, and account-based pricing. eVoice is better for users who need a low-entry virtual phone system with basic routing, virtual fax, and simple call handling.

The better choice depends on how your team communicates. Grasshopper makes more sense when texting and shared access matter. eVoice makes more sense when one user needs a simple phone and fax setup. 
For growing teams that need deeper call records, AI insights, and better routing, Calilio is a stronger alternative to both Grasshopper and eVoice. It comes with advanced call management features, including call routing, voicemail, SMS, and AI call reports, at an affordable cost.