Rated 4.6 out of 5 with 125+ reviews

AI Receptionist for 24/7 Call Answering Service

An AI receptionist that answers every incoming call — day, night, weekend or holiday — using your business knowledge, and hands the caller to a person the moment it should.

  • Answers 24/7 — nights, weekends and holidays, not just business hours.
  • Uses your business knowledge — hours, pricing, policies, FAQs.
  • Test before going live — hear how it responds before customers do.
  • Hands off to a person the moment a call needs judgement.
Set up in 5 minutes
No PBX required.
14-day money-back guarantee

Telephony Partner of 1000+ Businesses Worldwide

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4.6/5
125+ Reviews|16+ Badges
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What Is an AI Answering Service?

An AI answering service picks up your incoming calls automatically, understands what the caller says in ordinary language, and helps them without a keypad menu or a wait. Calilio’s version is the AI Receptionist — it only answers calls, it never places them.

It lives under AI Assistance in your workspace. You give it instructions and knowledge sources, choose a voice, test it, and assign it a number. Every call it takes is logged and transcribed, day or night.

The Calls That Never Needed A Person in the First Place

Most phone lines carry the same handful of questions all day. An AI receptionist takes those, and hands over the moment a conversation needs judgement.

Without an AI receptionist

The same twenty questions consume most of the day.

Out-of-hours calls become voicemail nobody returns.

Peak periods mean queues, or hiring for a spike.

Simple booking and order questions still need a person.

Callers repeat questions already answered on your website.

Nobody knows what callers actually asked about.

Adding cover for evenings and weekends means adding headcount.

With Calilio’s AI Receptionist

AI Receptionist answers every call and resolves what it can.

Knowledge sources give it only approved information to work from.

Instructions define what it should and should not attempt to handle.

Voice settings set the language and voice, and preview it before launch.

Assign a number so it answers on the line you choose, any hour.

Escalation passes anything outside its scope to a member.

Call logs & transcription record every conversation it handled.

Getting Started

How Do You Set up an AI Receptionist?

Five steps, done once. After that it answers.

1

Open AI Assistance
Select AI Assistance in the sidebar, then AI Receptionist, and choose Create.

2

Name it and write the instructions
Give it a name and description, then set out what it should handle and where its limits are.

3

Connect knowledge sources
Add the approved information it can use — a website, an upload, or a source already in your workspace.

4

Choose language and voice
Pick the voice and language, then use the preview text to hear how it will sound on a real call.

5

Test, then assign a number
Make a test call and listen to the response. When it sounds right, assign the number it should answer on.

Nothing It Answers Happens Out of Sight

An AI receptionist you cannot review is a risk. Every call lands in its own call log with full transcription, and you can listen to an active AI call live from the dashboard while it is still running.

  • Every call kept in its own call log.
  • Full transcription of what was said, on both sides.
  • Listen to a live call from the dashboard as it happens.
  • Spot the questions it could not answer and add them to knowledge.
ai receptionist live call answering dashboard

Best for Calls That Repeat All Day — Or All Night

A 24/7 answering service works when the call repeats, has a clear finish line, and the answer lives somewhere it can reach. These are the cases that qualify.

Support Desks

Let it take order status, delivery and account questions so people handle the complicated ones.

Out-of-Hours Cover

Rather than voicemail nobody returns until Monday, it answers, resolves what it can and captures the rest.

Front Desk Overflow

Answers when reception is busy or unavailable, instead of a call ringing out.

Appointment-Based Services

Booking, rescheduling and cancellation calls are well defined and repeat constantly — the clearest fit there is.

Retail & E-commerce

Where is my order, can I change it, what is your returns policy. Same questions, all day.

Peak and Seasonal Spikes

Absorb a volume spike without recruiting for it, then scale back down afterwards.

Not the Same Thing

AI Receptionist, Virtual Receptionist, Answering Service, IVR

Four terms that get used interchangeably, and mean different things.

This is Calilio

AI Receptionist

Software that answers calls, understands natural speech, and resolves what it can — 24/7, at no per-hour cost.

Virtual Receptionist

Usually a real person answering remotely through a staffed service, billed per call or per minute.

Answering Service

Historically human-staffed, message-taking after hours. An AI answering service replaces the person with software.

IVR Menu

“Press 1 for sales.” Routes by keypress with no understanding. Calilio has this too — see IVR System.

Where an AI receptionist is the wrong answer

Worth saying plainly, because a badly placed agent costs more than no agent. Route these to a person from the start.

  • Complaints and emotional calls.The damage from getting these wrong outweighs any saving.
  • Anything outside its knowledge. Tight boundaries beat clever instructions every time.
  • Very low call volume. Under a few hundred calls a month, setup time costs more than the calls.
  • Routing you have not fixed yet. Sort out your IVR and business hours first — a receptionist on a confusing setup automates the confusion.
Select Plan

Pricing

AI Receptionist is part of AI Assistance, available on Premium and above alongside AI call reports and live monitoring.

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $6.75

Free Calls & SMS/MMS

200 outgoing minutes & 100 incoming minutes

100 outbound SMS & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • Internal Team Communication
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $33.74

Free Calls & SMS/MMS

1000 outgoing minutes & 500 incoming minutes

500 outbound SMS & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Bulk SMS
  • Saved Replies
  • Call Transfer
  • AI-powered Call Analytics
  • 24/7 customer support
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Frequently asked questions

What is Calilio’s AI Receptionist?

It is an AI agent inside your Calilio workspace that answers your incoming calls, 24 hours a day. It understands what the caller needs, uses the business knowledge you have given it, and completes the task or hands over to a member. It answers calls; it does not place them.

Does it work outside business hours?

Does it make outbound or sales calls?

How is this different from a virtual receptionist or answering service?

How is this different from an IVR menu?

How do I set one up?

What happens when it cannot help?

Can I see what happened on its calls?

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Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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Never Miss Another Call

Create your receptionist, connect your knowledge, and make a test call in minutes. No PBX hardware, no long contracts — and a 14-day money-back guarantee.